Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Totango Transforms Salesforce into a Customer Success Platform Kristen Hayer, VP Customer Success, The Resumator, and Anaal Patel, Director Product Marketing, Totango Dreamforce 2014 put the spotlight firmly on Customer Success and we couldn't be more thrilled. What does it mean to have Salesforce be a Customer Succ... 7 years ago | 59 mins 2 Minutes on BrightTALK: Preventing Customer Churn Oren Raboy, VP of Products and Customer Success, Totango Join Oren Raboy as he explains how to read each customer's "vital signs" by understanding what their needs are and how to maximize value as your relat... 8 years ago | 3 mins A CCO's Framework for Customer Success Maturity Omer Gotlieb, CCO, Totango Do you know what stage of Customer Success Maturity your company is in? This Customer Success Summit presentation talks about the different stages tha... 7 years ago | 11 mins How Technology will Reshape Customer Success Maksim Ovsyannikov, Chief Product Officer, Totango The next generation of technology is already impacting every area of the enterprise, and customer success is not an exception. Totango's Chief Product... 7 years ago | 24 mins Shifting to an Outcome Focused World Peter Armaly Peter Armaly 6 years ago | 16 mins The Evolution of Customer Success from Break Fix to Business Outcomes Catherine Blackmore Catherine Blackmore 6 years ago | 13 mins Winning with Customer Success Technology Maksim Ovsyannikov Maksim Ovsyannikov 6 years ago | 21 mins What B2B Companies Can Learn From the DIFM Economy Leyla Seka Leyla Seka 6 years ago | 7 mins Zen and the Art of Customer Relationships Mikkel Svane, CEO, Zendesk As CEO and Co-Founder of Zendesk, Mikkel has seen how new technologies and customer experience are changing SaaS and subscription businesses. In this ... 7 years ago | 21 mins Don't #@!% the Customer - 2 Steps to Being a Customer Driven Business Jay Simons Jay Simons 6 years ago | 23 mins From Failure to Meteoric Success, Lessons From a Serial Entrepreneur Alex Bard Alex Bard 6 years ago | 16 mins Customer Success: Way beyond Customer Service! DebCalvert - Moderator; Tim Hurson, Guy Nirpaz and Katie Christian Customer Success is not the same as Customer Service or CX. Customer Success is about getting ROI and value for your customers, at every touch point w... 4 years ago | 49 mins Customer Success is Your Success: 5 Ways to Boost Retention Guy Nirpaz, CEO, Totango The SaaS model has turned business on its head. Revenue from existing customers, through renewals and upsells, is the key to growth. Making sure you... 7 years ago | 43 mins Customer Success: Going Beyond the Old CRM Model Featuring Kate Leggett, Guest Analyst, Forrester Research, and Jeff Cann, Sr. Director of Client Experience, Sysomos Sales, Marketing, and...Customer Success? There’s a new business function that’s growing faster than you think. Over the past few years, a new world o... 7 years ago | 61 mins The OMG! Way of Managing Customer Success Teams Omer Gotlieb, Chief Customer Officer at Totango In this 30-minute webinar, learn how to (O)rganize, (M)easure, and (G)enerously Compensate your customer success managers. Omer Gotlieb, Totango’s Chi... 7 years ago | 32 mins Customer Success: Play to Win Guy Nirpaz, CEO & Co-Founder, Totango In the opening keynote of Customer Success Summit 2015, Guy shares with the 1000+ attendees the importance of going beyond just reducing customer chur... 7 years ago | 15 mins How to Boost Sales with a Free Trial Model Dominique Levin, CMO, Totango This presentation will look at the state of the art in utilizing a free trial model in B2B marketing. Find out how to systematically increase revenue... 10 years ago | 31 mins Customer Success Managers, The Unicorns of the Professional World Anjanette Hill-Mendoza Anjanette Hill-Mendoza 6 years ago | 18 mins Beyond NPS, Moving from Customer LTV to Network LTV Brian Ley Brian Ley 6 years ago | 7 mins To the Cloud, How the Digital Economy is Shaping Customer Success... Mary Stanhope To the Cloud, How the Digital Economy is Shaping Customer Success in Every Industry. Mary Stanhope 6 years ago | 13 mins The Origins of Customer Success at Salesforce.com George Hu, EVP, Salesforce.com From intern to EVP, George saw the growth of customer success at Salesforce.com from day one all the way through today. In this fireside chat, we disc... 7 years ago | 28 mins Show me the money! Keep and grow customers by proving your ROI Omer Gotlieb, Chief Customer Officer, Totango Imagine being able to prove the value your customers are receiving by measuring the ROI of your software. In addition to improving customer renewal ra... 6 years ago | 30 mins Making Customer Success and Customer Support Work Hand-in-hand Maxime Prades, Product Manager, Zendesk & Oren Raboy, VP Products, Totango Join this webinar to learn how the powerful integration of Customer Success and Customer Support will help your organization: - Deliver insightful, co... 7 years ago | 60 mins The 3 Pillars for Customer Success: Culture, Technology and Health Jeff Cann Sr. Director Client Experiance, Sysomos Whether you already have an Customer Success team up and running or are starting to build and deploy your team, this presentation will provide actiona... 7 years ago | 27 mins Load more
