Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date 2022 Customer Support Trends: An EMEA perspective Adrian Swinscoe, CX Consultant at RARE | Ruth O'Brien Senior Manager, Customer Support at Intercom & more In our 2022 Customer Support Trends Report, we asked 1200+ customer support leaders what’s working for them—and what’s not. Join Ruth O’Brien, Senior... 1 month ago | 56 mins Empowering Employee Wellbeing to Avoid the Turnover Tsunami Dr. Natalie Baumgartner, Chief Workforce Scientist & Brendan Yorke, Chair of Achievers' Wellness ERG and HR Manager In the wake of the Great Resignation and a tight labor market, the need for organizations to think more broadly about employee wellbeing has never bee... 1 week ago | 56 mins Tsunamis and Earthquakes: Automating Disaster Recovery with Ansible Sean Anderson, Ansible Specialist Solutions Architect, Red Hat In the day to day life of an IT administrator, disaster can strike at any time. This is why for a successful disaster recovery, you need to have an ea... July 12, 2022 5:00pm Engagement and Retention Trends for 2022 Dr. Natalie Baumgartner, Chief Workforce Scientist & Kristy Jones, Senior Director of HR, Achievers According to the latest research from Achievers Workforce Institute, two-thirds of employees still have one foot out the door, signalling another year... 2 weeks ago | 53 mins People Analytics and DEI: How to Answer your Key Business Questions Jace Harker, Director of Product, ADP DataCloud and Dr. Susan Hanold, VP Strategic Advisory Services Learn more about leveraging People Analytics by attending this webinar with a focus on advancing diversity, equity, and inclusion (DE&I) in your compa... 3 weeks ago | 45 mins 2022 Customer Support Trends: A North American perspective Bobby Stapleton, Director of Customer Support, Intercom | Chandra Robrock, Manager of Customer Support, FullStory In our 2022 Customer Support Trends Report, we asked 1200+ customer support leaders what’s working for them—and what’s not. Join Bobby Stapleton, Dir... 3 weeks ago | 45 mins Performance-Based Hiring: How to Attract & Retain Top Talent Lou Adler In a recent study, 91% of CEO’s see a need to change their sourcing and recruiting strategy. It is necessary to have new techniques, tools, and proces... 1 month ago | 54 mins Talent Retention Remit Training As more of the economy reopens, demand for talent is consistently outstripping supply – it’s an employee’s market. It has led to severe labour shortag... 1 month ago | 60 mins Inner Growth Hacking® Mondays - the ROI of balance at work Val-Pierre Genton, Founder & CEO, Vision To Growth This music-based weekly talk show is for purpose-driven founders and leaders who want to unlock their potential and performance by mastering inner gro... 2 months ago | 37 mins Optimize your security posture Jason Miller, CEO and Founder, BitLyft Cybersecurity Optimize your security posture by combining the power of automation with human intervention In this session Jason Miller, CEO and Founder, BitLyft Cy... 2 months ago | 61 mins Load more
