Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Why Contact Centre solutions can help SME’s compete more effectively Steve Pels, Contact Centre Action, Hannah Lidster, Sydney FC and Dobek Bociarski, GoTo Hybrid and remote work models can lead to greater productivity but can also result in complexities for businesses, especially when it comes to interac... September 7, 2022 2:00am Remote Support Tools: Then vs Now Chris Handley, Senior Product Manager at GoTo, and Marie Ruzzo, Product Marketing Director (Remote Support Group) at GoTo Remote support tools have long been a staple of support operations and an indispensable tool to diagnose, troubleshoot, and fix a customer’s technical... August 30, 2022 4:00am Making license management easy for Service Providers Arafath Ahamed, Lead Product Manager - Collaborate ; Anna Byrne, Head of Corporate Marketing Service providers operate at immense scale to deliver smooth, seamless end-user experiences for their customers and stakeholders. They take on the hea... 16 hours ago | 26 mins Moving to a Zero Trust Edge Architecture? The Critical Role of Secure SD-WAN Brandon Butler, IDC & Rami Rammaha, Fortinet & Tom Schmidt, IDG Communications, Inc. The increase in work-from-anywhere employees and sophisticated cyberattacks are transforming WANs. Secure SD-WAN is the de facto solution to tackle th... 16 hours ago | 34 mins What Made Camino Financial's Customer Service Go Way Up | Dialpad Dialpad and Camino Financial Camino Financial was in a bind. Their business phone system was disorganized and barely had any features—not to mention it couldn’t even integrate wi... 14 hours ago | 62 mins Open House: A Peek Inside The InfoDev Academy Tina M. Kister > Host: Scott Abel Join Tina M. Kister for a behind-the-scenes look at the new online community and learning platform designed for people who specialize in creating usab... 2 days ago | 61 mins Hybrid Working - Voice of the Employee Stuart Matthewman CMO, IR ; Kara Ribordy People & Culture, IR ; Mark Goetz Sales Territory Account Manager, IR IR's CMO Stuart Matthewman goes State side to meet 2 team members on the front line grappling with hybrid working and listening of the voice of employ... August 25, 2022 3:00pm How 1st Party communication data drives digital engagement in the era of privacy Michael Bradenburg Senior Industry Analyst at Frost & Sullivan, Pavel Sandoval Sr. Technical PMM at Nylas Digital customer engagement foundationally shifted with Apple’s App Tracking Transparency for iOS and was accelerated by a cookie-less world impending... 1 week ago | 42 mins Does a Microsoft Only Approach to Information Governance Make Sense? Michael Sampson, Senior Research Analyst, Osterman Research & Laurence O'Brien, Global Product Marketing Manager, Micro Focus There’s no universal approach to information governance. Strategies are diverse and, because they dictate your information governance policies and pro... August 25, 2022 6:00pm Small Business, Big Engagement: How SMBs Benefit from Cloud Communications Irwin Lazar, President and Principal Analyst, Metrigy; Leon Frankel, Director of Product Management, Vonage In this age of economic uncertainty and hybrid work, small and mid-sized businesses (SMBs) must leverage technologies that provide measurable benefit.... 4 weeks ago | 42 mins Load more
