Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Localizing Your Customer Support Experience Alan Mc Glinchey, Intercom | Abby Olorunnife, Linktree | Dmitry Olenov, Lokalise | Miguel Caetano, Lokalise In this webinar, we will dig into the customer support localization or,as they say in the UK/Ireland/Australia, localisation! We will be joined by a... September 27, 2022 9:00am Strategies for Unified Customer Engagement: Customer Support Perspective Alex Clemente, Managing Director, Harvard Business Review Analytics Services | Declan Ivory, Intercom | Ali Biggs, Intercom How important is unified customer engagement across sales, marketing, and support? Very, according to the team at Harvard Business Analytic Services, ... 6 days ago | 48 mins The Metrics You Need to Demonstrate the ROI of Support Bobby Pinero, Founder of Equals | Alan McGlinchey, Intercom | Bobby Stapleton, Director of Customer Support, Intercom In this webinar, we determined how to demonstrate the return on investment of your support operations. We were joined by Bobby Pinero, Founder of Equa... October 4, 2022 9:00am Augmentez l’efficacité de vos équipes de support Jonathan Chemouny, Sales Development Manager, Intercom | Marcus Lehembre, Head of Operations, Shine Les questions répétitives de vos clients peuvent devenir un problème pour votre équipe de support, et vos clients ne veulent pas avoir à les poser. Af... October 6, 2022 8:00am How Dialpad & Intercom Built Personalized Support at Scale Franka Martinovic, Customer Support, Intercom | Dulce Ramirez, Director, Customer Support, Dialpad Today’s top support teams share the same north star: providing fast, personalized support to their customers—at scale. Which is exactly what Dialpad d... October 12, 2022 8:00am How Livestorm keeps a 95% CSAT score with automation Immacolata Baettig, Senior Account Executive, Intercom | Elif Koral, Head of Customer Experience, Livestorm Livestorm was growing fast—and their support team couldn’t keep up. There wasn’t enough time in the day to deliver the personal support their customer... 2 weeks ago | 53 mins How to Build a Support Automation Framework Mariam Yehia, Intercom | Carlos Gerber, Customer Success Lead, Demodesk | Verena Kuhn, Head of Community Support, Pitch Today, support teams are navigating an increasingly demanding support landscape. Automation supercharges support, empowering teams to provide personal... 3 weeks ago | 47 mins Leveraging social media to grow engagement with your customers Alan Mc Glinchey Startup Partnership Manager, Intercom | Aneto Okonkwo, Co-Founder & CEO of Chatdesk Engaging with customers on social media has become part of small and large companies’ core customer service strategies to drive sales and retain custo... 2 months ago | 32 mins Retail Tech 2022: The In-Store Digital Experience Styrbjörn Torbacke, Lisa McGarvey, Kristen Call When COVID-19 first hit, consumers turned to e-commerce sites to deliver groceries, buy products, and avoid any unnecessary human interaction. Now tha... September 27, 2022 3:00pm Improving Employee Experience in the Hybrid Workforce Simon Ratcliffe, Ensono | Paul Ginn, Mitel | Samantha Fow, Udexx Technologies One thing is certain from the last 18 months; the workplace as we know it will never be the same again. The move to hybrid working had uncovered many ... 19 hours ago | 47 mins Load more
