Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date The Conversational Contact Center: Integrating AI's Potential Now Frank Schneider, Nick Orlando, Brian Steele, Ashwin Raja, Bob Fernekees The contact center has gone through a series of major transformations in the past two decades as the traditional call center evolved to become the mai... 6 hours ago | 56 mins How to Deliver Next Gen Customer Experience with AI-Powered Call Center Agents Raj Koneru, CEO, Kore.ai, and Kane Simms, CEO, VUX World In this webinar, you’ll discover: How AI can solve the biggest call centre challenges today Why conversational AI and humans work better together The... February 8, 2023 7:00pm Conversational Intelligence: Empowering Human and Virtual Agents Derek Top, Research Director; Scott Baker, Senior Analyst, Opus Research; Evan Macmillan, CEO & Co-Founder, Gridspace Successful implementations of conversational intelligence are driving incremental revenue, reducing servicing costs and improving customer experiences... 4 months ago | 51 mins Automated Service Operations rising across IT leadership teams Stephen Elliot, IDC; Bruce Randall, ServiceNow In the quest to drive growth while managing hybrid workforces and dynamic digital services, it’s time to ditch the legacy tools and siloed environment... March 15, 2023 3:30pm The dawn of the new bot: Conversational AI that’s anything but artificial LivePerson, Bupa, Faethm, Principles During this virtual event, participants will have the opportunity to hear from APAC thought leaders and subject matter experts in Customer Experience ... 2 months ago | 103 mins How to: Use AI and delight your employees with Freshservice Virtual Agent Deepthi Nagarajan, Product Marketer, Freshservice Your employees have a lot of questions for your IT Teams. From questions around their licenses and access to different tools and other IT issues that ... 11 months ago | 12 mins How to: Use AI and delight your employees with Freshservice Virtual Agent Deepthi Nagarajan, Product Marketer, Freshservice Your employees have a lot of questions for your IT Teams. From questions around their licenses and access to different tools and other IT issues that ... 11 months ago | 12 mins Keep digital services running 24/7 and support employees working from anywhere Lisa Wolfe, Evans Nicholson, and Christian Malone, ServiceNow Today, keeping digital services running 24/7, supporting employees working from anywhere and being prepared for the next unexpected global event - whe... 2 months ago | 36 mins How AI Improves Agent Productivity and Service Quality | Dialpad Dialpad and TMC Net The contact center is one of those unique solutions that impacts both a company’s top line and bottom line. Contact centers need to simultaneously foc... 8 months ago | 58 mins Strengthen digital business strategy with people, process, and tech -video Usman Sindhu, Chad Corriveau, Evans Nicholson, and Charlie Steiner, ServiceNow People, process, and technology optimization are the cornerstone of an enterprise's digital strategy. With ServiceNow, gain greater visibility into pr... 3 months ago | 35 mins Load more
