Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date CMO Priorities for 2019 Vasu Jakkal, EVP & CMO, FireEye Marketing today plays a central role in driving growth as businesses look to win the most important real estate in the world – a piece of your heart a... 3 years ago | 48 mins Ask the Expert: Virtual Agent Jason Leung, SN principal product manager, and Archana Penukonda, SN senior product marketing manager. Join this session where your questions about ServiceNow’s Virtual Agent will be answered by our experts: Jason Leung, principal product manager, and A... 1 week ago | 57 mins Deliver Omnichannel CX in a Single Tool [24]7.ai | Adhar Walia—Director, Product Management & Raghu Suram—Senior Product Manager, AI How do you deliver a consistent, branded customer experience (CX) across voice, chat, and messaging channels—while making every interaction more cost ... 1 day ago | 60 mins 3 Key Technologies to Improve CX Robin Gareiss, CEO and Principal Research Analyst, Metrigy; Paul Lang, Head of Contact Center Solutions, Avaya Virtual assistants, voice biometrics, and video are making good contact centers great. When it comes to improving the customer experience, there is n... September 21, 2021 2:00pm How ServiceNow is helping Corteva envision the future Kshitij Bahadur, Corteva ; Cécile Blackburn, Corteva and Bruce Randall, ServiceNow After spinning off from Dow and Dupont, Corteva, an agriscience organization, needed to revamp its processes and create workflows that catered to its ... September 30, 2021 3:00pm Elastic Agent and Fleet: Simpler data onboarding for security and observability Animesh Bansriyar, Principal Solutions Architect | Ravi Ramnani, Senior Solutions Architect Elastic Agent, centrally managed by Fleet, enables users and customers to integrate data across multiple data sources while also providing endpoint se... October 6, 2021 3:00am How to: Use AI and delight your employees with Freshservice Virtual Agent Deepthi Nagarajan, Product Marketer, Freshservice Your employees have a lot of questions for your IT Teams. From questions around their licenses and access to different tools and other IT issues that ... 2 months ago | 12 mins Global Trends in Contact Centre Virtual Agents & How BPO’s Can Benefit Bora Wiemann, Partner Manager APAC Conversational AI has evolved to be a game-changer for BPOs. Hosted by MatchBoard, join a discussion with Audiocodes and Cognigy to learn about the u... 1 month ago | 55 mins Scaling Communications in a Crisis Using Virtual Agents Derek Roberti, VP of Technology, Cognigy --- Rescuing Your Customer Experience in a Crisis --- Recent events have tested companies' processes, and many contact centers have been caught off-g... 2 months ago | 28 mins The great agent and supervisor skills shift in the virtual contact centre Nicola Millard, Principal innovation partner; Karine Palacios, Global product director Coronavirus has significantly disrupted the workplace for your agents and supervisors who need to find new ways of staying connected with their teams.... 2 months ago | 32 mins The Leostream Agent - Small, but Mighty Karen Gondoly, CEO, Leostream The Leostream Agent is a small yet mighty component of the Leostream platform. + Install on Microsoft Windows, Linux, and macOS resources + Register a... 2 months ago | 22 mins Build and deploy advanced virtual agents at speed with Dialogflow CX Prebuilt Ag Ali Douvre Get the ins and outs of Dialogflow CX and see the newest ways to build intelligent virtual agents, a.k.a. chat and voice bots. We will show and share ... 5 months ago | 51 mins Cognigy Insights: Conversational AI Analytics Like Never Before Sebastian Glock, Senior Technology Evangelist, Cognigy Join our webinar to see the unveiling of the latest chapter in Cognigy’s history of innovation: Cognigy Insights. This fully integrated Conversational... 3 weeks ago | 47 mins The Future of Insurance Combines In-Person and Digital Interactions Pat Albert & Mary Ellen Power, OneSpan With the initial disruption of the pandemic now past, the insurance industry is looking to modernize how insurers and broker dealers interact with cli... 1 month ago | 61 mins The Future of Insurance Combines In-Person and Digital Interactions Pat Albert & Mary Ellen Power, OneSpan With the initial disruption of the pandemic now past, the insurance industry is looking to modernize how insurers and broker dealers interact with cli... 1 month ago | 61 mins The Future of Insurance Combines In-Person and Digital Interactions Pat Albert & Mary Ellen Power, OneSpan With the initial disruption of the pandemic now past, the insurance industry is looking to modernize how insurers and broker dealers interact with cli... 1 month ago | 61 mins How A Top Insurance Company Uses Conversational AI Sebastian Glock, Senior Technology Evangelist at Cognigy In this short interview, Dr. Ina Baumann, SVP IT-Steering at ARAG shares her experiences with Conversational AI. ARAG is a market leader in the insura... 2 months ago | 18 mins The Future of Insurance Combines In-Person and Digital Interactions Pat Albert & Mary Ellen Power, OneSpan With the initial disruption of the pandemic now past, the insurance industry is looking to modernize how insurers and broker dealers interact with cli... 2 months ago | 61 mins Content findability with Elastic Workplace Search: A practical guide John Ragsdale, TSIA | Matt Riley, Elastic | Diane Tetrault, Elastic 2020 has accelerated our new normal in remote working. Teams around the globe suddenly find themselves working virtually, using new tools and adapting... October 28, 2021 6:00pm Интеграция MFA в облачные наземные и локальные сервисы Владимир Бондарчук Системный инженер Micro Focus Украина Обзор методов аутентификации пользователей Web Authentication Method Windows Hello Примеры интеграции : - с облачными сервисами - наземными сервисам... 2 months ago | 30 mins Make Your Agents CX Super Agents: Empower Them with AI Tools Jeetu Narayan, VP - Digital Commerce • Emil Xavier, Product Manager - [24]7 Assist To deliver satisfying customer experiences, you have to combine human insight (HI) and artificial intelligence (AI). By playing to the strengths of ea... 5 months ago | 39 mins Extending Your CX Using Conversational AI and RPA Derek Roberti, VP of Technology, Cognigy Most businesses using automation technologies aren't maximizing the potential of their investment. For too long, two powerful automation technologies ... 2 months ago | 15 mins Implementing Virtual Agents: Where to Start and How to Finish Aarde Cosseboom, TechStyle Fashion Group, and Brian Morin, SmartAction CCNG partner Aggregage interviews Aarde Cosseboom and Brian Morin on implementing virtual agents. How many hours do you think your call center agents... 1 year ago | 42 mins The great agent and supervisor skills shift in the virtual contact centre Nicola Millard, Principal innovation partner; Karine Palacios, Global product director Coronavirus has significantly disrupted the workplace for your agents and supervisors who need to find new ways of staying connected with their teams.... 7 months ago | 32 mins Optimizing Omnichannel CX John Gaffney, VP - Voice Commerce • Jeetu Narayan, VP - Digital Commerce • Anand Madhavan, VP - Platform Since the launch of the industry’s leading Conversational AI platform, [24]7.ai Engagement Cloud™, we’ve been piloting an aggressive roadmap, adding c... 4 months ago | 58 mins Load more
