Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Enable a Modern Employee Experience with Freshservice + Microsoft Teams Jenny Roohr, Senior Solution Engineer, Freshworks | Rachna A, Senior Product Manager, MS Teams | Neharika, Product Marketer Employees today want to feel empowered with the best tools and support. Being active consumers in their day-to-day life, employees expect workplace ex... 4 days ago | 36 mins Automated Service Operations rising across IT leadership teams Stephen Elliot, IDC; Bruce Randall, ServiceNow In the quest to drive growth while managing hybrid workforces and dynamic digital services, it’s time to ditch the legacy tools and siloed environment... 2 weeks ago | 51 mins Recession proof your contact centre with Unified AI Benjamin Chandraraj, SVP & Head of Services, Sprinklr | Christie Fitzgerald, Solutions Consultant, Sprinklr Join us for a complimentary virtual workshop and discover how to optimize costs, elevate CX, and position yourself for long-term gains. Ensure great... 5 days ago | 60 mins How to Deliver Next Gen Customer Experience with AI-Powered Call Center Agents Raj Koneru, CEO, Kore.ai, and Kane Simms, CEO, VUX World In this webinar, you’ll discover: How AI can solve the biggest call centre challenges today Why conversational AI and humans work better together The... 2 months ago | 67 mins Conversational Intelligence: Empowering Human and Virtual Agents Derek Top, Research Director; Scott Baker, Senior Analyst, Opus Research; Evan Macmillan, CEO & Co-Founder, Gridspace Successful implementations of conversational intelligence are driving incremental revenue, reducing servicing costs and improving customer experiences... 6 months ago | 51 mins The Conversational Contact Center: Integrating AI's Potential Now Frank Schneider, Nick Orlando, Brian Steele, Ashwin Raja, Bob Fernekees The contact center has gone through a series of major transformations in the past two decades as the traditional call center evolved to become the mai... 2 months ago | 56 mins How to: Use AI and delight your employees with Freshservice Virtual Agent Deepthi Nagarajan, Product Marketer, Freshservice Your employees have a lot of questions for your IT Teams. From questions around their licenses and access to different tools and other IT issues that ... 1 year ago | 12 mins How to: Use AI and delight your employees with Freshservice Virtual Agent Deepthi Nagarajan, Product Marketer, Freshservice Your employees have a lot of questions for your IT Teams. From questions around their licenses and access to different tools and other IT issues that ... 1 year ago | 12 mins The dawn of the new bot: Conversational AI that’s anything but artificial LivePerson, Bupa, Faethm, Principles During this virtual event, participants will have the opportunity to hear from APAC thought leaders and subject matter experts in Customer Experience ... 3 months ago | 103 mins Jump Start your Digital Transformation using SN's AI powered Virtual Agent Rajeev Sethi, vp, employee experiences and Archana Penukonda, Senior Product Marketing Manager; SN AI-powered chatbot enables digital transformation by providing real-time self-service. ServiceNow has seen its own use of Virtual Agent accelerate inn... 1 year ago | 49 mins Load more
