Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Improving Customer Experience with AI Ramesh Dontha, Digital Transformation Pro and Guests Staying ahead of trends in the customer experience (CX) space is vitally important. It’s the difference between simply delivering the experience that ... June 28, 2022 4:00pm Customer Experience Transformation (Ep. 3): Live Interactions - When and Why? Robin Gareiss, CEO and Principal Analyst, Metrigy Though many companies are implementing self-service, many interactions require live agent support. Which technologies improve the success of live agen... 2 days ago | 49 mins Service Cloud Voice : AWS et Salesforce s'associent Stéphanie Le Faucheur (Salesforce) et Valérie Coscas (AWS) Les nouveaux modèles d'organisation des centres de contact et les évolutions du comportement des clients poussent le Service Client à s'adapter et à i... 4 days ago | 38 mins The Future of AI, Automation, and the Voice Experience Callan Schebella (Five9), Gary Barton (GlobalData), Kennedy Pereira (AT&T Business), Genefa Murphy (Five9) In the last decade, we’ve witnessed major technological advances in AI and automation. The art of the possible in the contact center has become a real... June 2, 2022 3:00pm Visualizing the Hybrid Worker Experience Kelvin Tan - Presales consultant IR ; Ravinderjit Kaur – Associate Solution Engineer, IR Join our technical experts Kelvin Tan and Ravinderjit Kaur as they walk through how you visualize the hybrid worker experience in IR Collaborate. The ... 2 days ago | 51 mins Identity Assurance: Addressing the Achilles Heel of Multi-Factor Authentication Joe O'Donnell, Chief Growth Officer, Validsoft; Dan Miler, Lead Analyst, Opus Research; Derek Top, Opus Research Increase in the number and size of data breaches and consumer fraud incidences reflect deficiencies in today’s approaches to identification and access... 1 week ago | 37 mins Triage Video Conference Performance Even When You Don’t Own the Infrastructure Alec Pinkham, Sr Product Marketing Manager, AppNeta by Broadcom Software We spend our days on voice and video conferencing and performance is a constant struggle, especially with the rise in popularity of hybrid work. With ... 1 week ago | 49 mins The Role of Voice Technology in a Post-Pandemic World SoundHound Inc. The worldwide pandemic has been an important test for the staying power of brands across industries. Now more than ever, innovation matters. Watch thi... 5 months ago | 30 mins Empower and Empathize with Customer-Centric Sales and Marketing Mary Beth Addison, former SVP Sales, Susan McGovern, former VP Customer Enablement, Jeannie Zaemes, Dir. Growth Marketing Customers are a Me, Not a We. Empower and Empathize with Customer-Centric Sales and Marketing Join this engaging discussion with Alchemer on how to ... 3 months ago | 47 mins Transforming the frontline Kevin Wooldridge, Director - AI & Cloud, Microsoft | Andrew Davis, Head of Global Work Life Shift Strategy, Fujitsu Frontline workers are vital to every organization. They are the face and voice of your brand and usually the first to see your customers experience yo... 3 weeks ago | 44 mins Load more
