Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Getting CX Complexity Under Control for Agents with WEM & Generative AI Beth Schultz, Vice President of Research and Principal Analyst, Metrigy; Dana Shalev, WEM LOB Head of Product Marketing, NICE Even as CX operations become steeped in advanced technologies such as AI and automation, the agent’s role is far from diminishing. In fact, offloading... 2 weeks ago | 38 mins WEM innovations help you to better engage agents with today's CX complexities Oru Mohiuddin, Senior Research Manager, IDC and Dana Shalev, Head of Product Marketing, NICE Traditional WEM capabilities are not enough to support the challenges of modern-day contact centers. Customer service is critical to business value, a... 6 months ago | 48 mins Top Digital CX Technology Trends Heading into 2023 Erik Smith is Digital Principal at RingCentral where he focuses on digital engagement, AI, and overall customer experience. Spending on customer experience continues to increase, but where are organizations investing? In our State of Customer Experience Technology Report, w... 10 months ago | 24 mins End Slow Logons Forever with ControlUp Joel Stocker Sr. Director Product Marketing ControlUp & Trentent Tye Senior Technical Expert ControlUp Languishing with long logon times? Are you drowning in help desk calls with people complaining about them? Unsure how to fix the problem? Join Joel St... 1 year ago | 54 mins Das ABC des Red Teaming - Eine Einführung Dominik Schelle, Sen. Consultant Mandiant FireEye in Szenario Basierte Sicherheits-Überprüfungen. Das “ABC des Red Teaming“ ist das erste Webinar in einer dreiteiligen Serie welche Ihnen ein besseres... 2 years ago | 49 mins Praktische Tipps, um ein Zero Trust Framework zu planen und zu implementieren Manuel Haehr, EMEA Sales Engineering, Tufin Zero Trust ist kein neues Konzept. Nahezu alle Organisationen vertrauen auf Netzwerk-Security-Geräte (virtuell oder physikalisch), um das Netzwerk zu ... 3 years ago | 39 mins Red Teaming Deep Dive - Phasen eines Red Teaming erklärt Dominik Schelle, Senior Consultant, FireEye Mandiant In Teil 2 unserer Serie nehmen wir die einzelnen Phasen eines Red Teams genau unter die Lupe um Risiken und Gefahren besser zu verstehen und um abzuwä... 2 years ago | 56 mins Demystifying the Flavors of AI to Boost Customer Experience Robin Gareiss, CEO and Principal Research Analyst, Metrigy; Chris Bauserman, VP, Product & Segment Marketing, NICE inContact Demystifying the Flavors of AI to Boost Customer Experience Stay competitive by using the right type of AI to meet your CX goals The two letters “AI”... 3 years ago | 61 mins Patentwissen für die Praxis – speziell für Manager! Patentanwalt und Autor Carmen Tesch-Biedermann | Gehostet von patsnap.com Patentanwältin und Autorin Dr. Carmen Tesch-Biedermann schließt sich PatSnap für ein Webinar an, bei dem es um dieses Thema geht: Warum sollten sich a... 6 years ago | 60 mins Employees as the new customer: Rethinking workforce engagement management Bradley Hoyle, Operational Excellence Manager, BizCover and Andy Hardy, Director, Employee Engagement, ANZ, Genesys For decades, contact centres focused on optimising efficiency and effectiveness. Today, employees expect more. It takes a balance of empowerment and f... 1 year ago | 62 mins