Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Hiring and Retention Trends & Strategies for the Contact Center Industry Brandie Gatlin, Sr Dir CX; Tina Suthers, Sr Dir WFM; and Andrea Christian, Sr Consultant WFM, The Northridge Group The Northridge Group’s Tina Suthers, Brandie Gatlin and Andrea Christian host an informative discussion on current contact center trends, consideratio... 9 months ago | 25 mins Samsung Series: Enabling the Hybrid Working Model Vinny Robertson - Senior Channel Sales Manager (Samsung), Ben Long - Client Director (Onecom). Having staff in the office, on-the-road, or working from home presents a number of challenges to organisations, who risk productivity losses, security... 8 months ago | 24 mins Secrets of WFM Jonty Pearce - Call Centre Helper, John Casey - CCplanning, Ric Kosiba - Genesys Our Secrets of WFM Webinar looks at the things they don’t tell you about Forecasting and Scheduling. We looked at the leading-edge research as well a... 3 years ago | 70 mins How to Keep a Remote Team Running Effectively Justin Hurdle, Director of WFM & Operational Performance, Bill Gosling Outsourcing Learn how to maximize your team remotely with Workforce management (WFM). Watch this interview with our guest Justin Hurdle, Director of WFM & Operat... 2 years ago | 26 mins Best Practices for Keeping Remote Employees Engaged Dave Hoekstra-WFM Evangelist, Calabrio; Doug Zimmerman-QM & Analytics Consultant; and Robin Butterfield-Analytics Consultant The benefits of a strong quality assurance program stretch far beyond the walls of the contact center, but in recent times of remote working, you may ... 2 years ago | 61 mins How a Mobile App Enhances Your Contact Center Strategy Brandon Rowe, Sr Manager - Product Marketing - WFO; and Daryl Gonos, Principal - WFM Sales and Marketing Intraday management is one of the highest priorities and most demanding tasks for contact center managers. Mobile self-service provides supervisors w... 3 years ago | 52 mins In WFM Apps We Trust! Brandon Rowe, Sr Manager - Product Marketing, OpenText Attracting and retaining agents can be a cumbersome task for contact centers. In many ways, they (agents) expect a blending of their work and persona... 4 years ago | 53 mins Navigate Your Contact Center Budget for a Thriving CX in the New Year Brandon Kraft, Sr. Solutions Consultant Watch this on-demand webinar to learn more about call center expenses you need to consider as you build your 2021 budget and how a modern WFM solution... 2 years ago | 21 mins The Latest Thinking on Contact Centre Metrics Rachael Boynton - Call Centre Helper, Mike Murphy - Genesys, Morris Pentel - Customer Experience Foundation Are you using the best contact centre metrics ? Are you measuring the right things, to improve performance. In this webinar we looked at the latest th... 3 years ago | 70 mins Intraday Automation Solutions Jennifer East, Director - Product Strategy, Intradiem Intradiem is the leader in intraday automation solutions, empowering organizations to create extraordinary customer experiences by optimizing the work... 8 years ago | 27 mins Load more
