Companies have changed the priorities of the contact center workforce optimization effectiveness. Now more than ever there needs to be a balance between improving agent productivity and utilization while improving the quality of customer interactions. Are you providing your contact center agents with the necessary tools, coaching, and continuous improvement practices? Are they able to quickly adapt to real-time information and customer data in order to create a greater, more successful experience? During this session we'll uncover challenges and current market directions in order to create a more productive and effective workforce.

Companies have changed the priorities of the contact center workforce optimization effectiveness. Now more than ever there needs to be a balance between improving agent productivity and utilization while improving the quality of customer interactions. Are you providing your contact center agents with the necessary tools, coaching, and continuous improvement practices? Are they able to quickly adapt to real-time information and customer data in order to create a greater, more successful experience? During this session we'll uncover challenges and current market directions in order to create a more productive and effective workforce.

Join Rick Webb, former SVP of Global Processes at Walmart as he shares his expertise on how to successfully manage your hourly workforce while improving operations through strategic employee scheduling. In this webinar, you will learn:

• Best practices for the top 3 challenges of managing a large hourly workforce
• The key role of scheduling in operational excellence
• How technology drives efficiency

Register today for the webinar, complete with a live audience Q&A.

Designing and managing complex, specific and even specialist work is no longer only the remit of centralized teams of specialist project managers, analysts and process experts. Companies are looking for looser, more matrixed, decentralized and collaborative forms of organization, they are reconsidering processes, people and technology as part of this shift with a focus increasingly on enabling these types of work to be done by business leaders and their teams.

Unfortunately the traditional mix of collaboration, team, task, project and business process management tools are struggling to deliver the balance of cohesive, flexible and extensible work processes business teams need.

They need a way of building automated processes that span across different systems and applications so that their myriad tactical workflows can be elevated into a strategic mesh of operations, giving them new ways to think about organizational culture, business agility, employee engagement, work throughput and customer satisfaction.

In this webinar Chris Marsh, Director of Workforce Productivity and Compliance at 451 Research and Ryan Duguid, SVP of Technology Strategy at Nintex will discuss the trends, pain points and opportunities around content and workflow automation for the modern workforce.

Discover how your organization can avoid costly overtime by leveraging historical data to ensure you are better prepared for changes in labor demand.

During the webinar we will cover the following:

-How to use a demand forecasting framework to help you identify your key labor demand drivers
-How to leverage the framework to create optimized workforce schedules.
-Industry examples to give you actionable insights aligned to your particular business.

The Millennial Generation is one of the five generations in today's workforce and now, also the largest! Learn what motivates this powerful generation as they move into leadership roles and mold the future direction of organizations they work within.

This informative webinar will provide an in-depth look at the Millennial workforce and cover the following aspects of this new generation:
•A look at the five generations interacting in today's workforce
•An overview of Millennial Generation characteristics
•Management tips for all generations to consider
•Current examples of leading and mentoring Millennials
Whether you lead Millennials today, have them as teammates or colleagues, or you report to one, this session provides insight into what motivates this powerful generation and the ways they will change our workforce over the coming years.

The Cloud Standards Customer Council has published a new whitepaper, Best Practices for Developing and Growing a Cloud-Enabled Workforce.

In this webinar, the authors will introduce key concepts detailed in the paper and discuss the business context driving demand for new IT skill sets and a cloud-knowledgeable workforce. The discussion will focus on:

• business reasons for investing in cloud computing and related IT skill sets
• the new roles, responsibilities and requirements introduced by cloud computing
• strategies for developing staff and recognizing growth
• a review of cloud training and certification programs available today

How to empower your workforce and IT. Access this short webcast to hear how new workforce trends have created a paradox between employees desire for greater flexibility and IT's need to control cost and secure data. Luckily, with a reliable partner like Dell, you can take advantage of our entire PC Lifecycle and Endpoint Security to make both groups happy while still cutting costs. In this webcast you'll hear about:
What workforce trends have impacted employee expectations of technology
How IT can balance costs and security with employee happiness
How to apply this approach to the 4 phases of the PC Lifecycle
What solutions can help you save up to 25% of PC Lifecycle costs

Intel Inside®. Powerful Productivity Outside.

The Nation has an ever-growing need for cybersecurity professionals who can protect our networks and infrastructure from increasing cyber threats and attacks. According to a study by the Center for Cyber Safety and Education, there will be a shortage of 1.8 million information security workers by 2022. Building a skilled and agile cybersecurity workforce to fill these positions is a national challenge.

To address the shortage of skilled workers, it is critical for all communities to work together to coordinate cybersecurity awareness, education, training, and workforce development efforts. Current initiatives across the Federal Government help advance the cybersecurity workforce, particularly through training and professional development. The Department of Homeland Security (DHS) is leading such efforts through its Cybersecurity Education and Awareness (CE&A) Branch.

We will also share information about our Stop. Think. Connect.™ campaign to help promote safe online behavior. Stop. Think. Connect.™ resources provide partnership opportunities to academic institutions, government agencies/departments, as well as non-profit organizations.

Join this webinar to learn:
1. How to find CE&A awareness, education, and workforce development resources
2. How to use National Cybersecurity Workforce Framework (NCWF) tools
3. How to partner with our Stop. Think. Connect.™ Campaign

This webinar is part of ISSA's Security Education and Awareness Special Interest Group Webinar Series.

Speakers:
- Nancy Limauro, DHS, Deputy Branch Chief, Cybersecurity Education & Awareness Branch
- Noel Kyle, DHS, Program Lead, Cybersecurity Education & Awareness Branch

This webinar qualifies for CPE credits. Please fill out the survey via the attached link to claim your credit.

Our world and our work are becoming more immersive, more collaborative and more mobile. It’s changing at a dramatic pace – Technology improving about 10X every 5years! …. These technology advancements in capability, bandwidth & mobility have forever changed how we work – leading to a workforce transformation. But, despite all these changes, one thing remains consistent: we will always need computing at the edge and PCs will continue to be the primary way work gets done.

How cloud based business phone systems are enabling true workforce mobility through ease of use voice communication from any device. Effectively eliminating the need for a traditional desk phones and PBX systems is discussed with Brian Peterson, Co-Founder & VP Engineering at Dialpad talks and the 10 in Tech team.

What You'll Learn

Organizations today are faced with the challenge of creating, viewing, and printing org charts and HR reports quickly and easily, displaying critical KPIs and complex workforce data in an attractive, modern visual format. Planning reorganizations and modeling new structures based on org unit, position, and people hierarchies using intuitive drag-and-drop features that are integrated with your SAP SuccessFactors system can make a big difference and go far beyond simple org charting.

In this webinar, learn how Ingentis org.manager —a solution used globally by more than 1300 organizations andbuilt on SAP Cloud Platform —can help you visualize and model organizational hierarchies, using SAP SuccessFactors intelligent services to ensure that the data being used to plan reorganizations are not outdated, but updated in real time when needed. In this webinar, you will:

• Discover how to personalize SAP SuccessFactors
• Learn how to create and publish simple or complex org charts in minutes, with no limits for the design, layout, and content
• Explore how to enhance your reorganization, merger, or acquisition project, and keep your project up to date with SAP intelligent services

Join SAS experts for this webinar and demo and learn how to take your workforce analytics from good to great. Learn how to put data-driven decisions within everyone’s reach when you empower your HR department with advanced (yet easy-to-use) SAS® analytics, BI and data visualization.

This webinar will take you through the factors that are causing the way people work to change so dramatically and so quickly. We’ll also outline what’s happening in the business environment, and talk about what it all means in terms of the technology we’re using to do our jobs.

Join us for a live webinar on March 21st at 14:00 CET to discover how visualized workforce analytics complements your existing capabilities and enables deep insight into HR data, such as compensation distributions and trends. Learn how you can easily manage, monitor, and understand KPIs across your organization in one interactive view with Macromicro OrgInsight.

Webinar Agenda:

• Organizational hierarchy as a foundation for analytic insight
• Applying data filters to match on-demand workforce inquiries
• Understand compensation distributions and trends across different employee groups

Workforce analytics does not have to be complicated nor expensive. See live how Macromicro OrgInsight’s flexibility allows users to address standard use cases and any ad-hoc HR inquiry.

Join us for a live webinar on December 19th at 1:00 EST to discover how visualized workforce analytics complements your existing capabilities and empowers you to quickly and easily make more informed HR decisions. Learn how you can easily manage, monitor, and understand KPIs across your organization in one interactive view with Macromicro OrgInsight.

Webinar Agenda:
• Organizational hierarchy as an alternative to org charts
• Spans and layers analysis for better organizational effectiveness
• Combining HR attributes to spot and mitigate employee flight risks
• Monitoring compensation for diversity and inclusiveness goals
• Workforce planning to stay ahead of employee retirements

Workforce analytics does not have to be complicated nor expensive. See live how Macromicro OrgInsight’s flexibility allows users to address standard use cases and any ad-hoc HR inquiry.

The schedule is at the center of life for many organizations. Who needs to be where and when is the foundational construct of running a business. And particularly in organizations with large amounts of hourly staff, or multiple shifts, making sure people show up as needed can be the difference between productivity and standstill.

In today’s world, simply executing an accurate and effective schedule is not enough. Scheduling has become a strategic element of the employer employee relationship, and a key translation point between business strategy and execution. By using tools to make the scheduling process more manageable for administrators, more interactive for employees, and more informative for the business, organizations can leverage the time and investment it takes to create schedules to deliver value far beyond the tactical.

Join Mollie Lombardi, Co-founder of Aptitude Research Partners, she explores the impact of automation integration mobile tools in the consumerization of technology are impacting not only how organizations create schedules in all environments from simple to highly complex and regulated, but the user experience for both employees and executives.

In the not-so-distant future, smart machines will be able to learn, predict and make decisions with greater speed and accuracy than the human mind. As artificial intelligence and cognitive systems become more mainstream, they hold the potential to dramatically augment how people and businesses function, with significant implications for workers and organizations.

In this webinar, IIA Co-Founder Tom Davenport will discuss his new book, "Only Humans Need Apply: Winners and Losers in the Age of Smart Machines" and explain how advances in analytics have set the stage for this coming transformation. He'll also examine what happens to the workforce when machines start taking on work traditionally done by people.

Join this webinar to hear from past students and current champions discuss how the SANS CyberTalent program is changing lives and closing the workforce gap. The cybersecurity workforce gap can be partly solved through increasing diversity. Organizations like SANS CyberTalent and the WSC are reaching into communities throughout Maryland and the US searching for professionals with technical appitude but new to cybersecurity.

These academies are designed to help qualified veterans and women receive training and certifications to quickly and effectively launch careers in cybersecurity. The Immersion Academy is an intensive, accelerated program designed for completion in six to eight months, depending upon program selected. The program is at NO COST to the students selected.


Come listen to learn:
• What the selection process includes and important application tips
• Understand what kind of training is provided (length and format)
• Hear from a recent graduate who will share her experience
• How this training academy and related certifications can help your career

29% of today’s global workforce use 3+ devices, work from multiple locations and use multiple apps, while 80%+ employees admit to using non-approved software-as-a-serve (SaaS) applications in their jobs. How do you boost productivity, collaboration, and agility with real-time access to business tools and information while keeping it all secure?

Join this webcast to learn:
•How to protect your mobile productivity tools
•How to save money and set up quickly
•Keep your data secure on the move
•Protect everything—across devices, operating systems and applications