Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date 2022 CS Benchmark: How support quality impacts businesses Declan Ivory, VP of Customer Support, Intercom | Martin Kõiva, Founder & CEO, Klaus | Macrina Sheridan, Aircall Last year, Intercom, Klaus, and Support Driven published the first-ever customer service quality benchmark report with a goal of uncovering what good ... June 8, 2022 10:00am Demise of Dead-End Demand: Intent-Fueled Strategies for Real Buyer Engagement Andrew Gaffney, Publisher, Demand Gen Report and John Steinert, CMO, TechTarget Updated thinking, new technology and dynamic data sources have vastly expanded the modern demand gen pro’s toolset - and it’s time to retire classic l... June 2, 2022 3:00pm 2022 CS Benchmark: How support quality impacts businesses Declan Ivory, VP of Customer Support, Intercom | Martin Kõiva, Founder & CEO, Klaus | Macrina Sheridan, Aircall Last year, Intercom, Klaus, and Support Driven published the first-ever customer service quality benchmark report with a goal of uncovering what good ... June 8, 2022 5:00pm 2022 CS Benchmark: How support quality impacts businesses Declan Ivory, VP of Customer Support, Intercom | Martin Kõiva, Founder & CEO, Klaus | Macrina Sheridan, Aircall Last year, Intercom, Klaus, and Support Driven published the first-ever customer service quality benchmark report with a goal of uncovering what good ... June 9, 2022 12:00am 2022 Open Source Insights and Trends Tim Mackey, Principal Security Strategist, Synopsys CyRC (Cybersecurity Research Center) Businesses of all sizes are utilizing the power of open source software. But using open source requires maintenance to avoid security, quality, and li... 3 days ago | 50 mins How to Build a Better Test Environment Jochem Feekes, Technical Project Manager, Parasoft It’s imperative to ensure that your applications function correctly to ensure a successful customer experience, but the complexities of APIs and micro... 1 month ago | 37 mins Top Takeaways from the 2021-22 World Quality Report Don Jackson, Chief Technologist and Nick Mears, Product Marketing, Micro Focus The World Quality Report 2021-22 is coming soon. This one-of-a-kind annual global study shares today’s QA and testing trends and offers recommendation... 8 months ago | 60 mins Supporting Modern Applications: Data Management for Speed & Scale Scott Moore, Director of Pre-Sales & Consulting at Semarchy As applications continue to grow in scale and complexity, so does the challenge of supporting them. From geo-distribution to high-volume transactions... 1 week ago | 58 mins Rethinking Database Management for the Cloud Era FX Nicolas, Vice President of Product Success, Semarchy The world of database management is changing. Cloud adoption and automation are accelerating – offering a path for companies to expand their database ... 2 weeks ago | 60 mins Top Takeaways from the 2020-21 World Quality Report (session 1) Malcolm Isaacs, Head of Product Marketing, Functional Testing Portfolio, Micro Focus The World Quality Report 2020-21 (WQR) has launched! This annual report is the only global study that analyzes responses from over 1750 QA/testing man... 2 years ago | 55 mins Load more
