Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date How To Win An SDI Award in 2023 Matt Greening, SDI Awards Judge 2023 & Service Improvement Manager, Willmott Dixon Okay, so you’ve achieved something exceptional within your service desk (or your people have) and now you want to shout about it (and them) – and righ... April 4, 2023 1:00pm Demystifying the XLA unicorn Amanda Rutledge, Global Process Owner-Incident Request Management & Jacki Simmonds, Global Head of IT Service Management, QBE So you’ve been to all the webinars, done the research and love what you’re reading about experience management… Where do you start with implementing X... 2 months ago | 29 mins 7 Practical Use Case Examples of Experience Management to Turn XLAs a Reality Sami Kallio, CEO and Co-founder, HappySignals Employee experience management was considered a much-needed addition for IT organisations in 2022. However, while AXELOS research showed that over 80%... 2 months ago | 26 mins Predictions for CX in 2023 and beyond Alan Nance, Co-Founder and President, XLA Collab The pandemic accelerated the transition from the service economy to the experience economy. As you head into 2023, what you can expect to see as you ... 2 months ago | 24 mins X-rays don’t fix broken bones Jonathan Hawkes, Senior Consultant – Workplace Experience Consulting, HCL Technologies As a team, the question we’re most frequently asked is: ‘we know we want XLAs, and understand the value behind experience, but how do we get there’? ... 2 months ago | 26 mins Digital Transformation is All Human - Mindset, Vision & Measurement Sabine Schmidt, Head of Global IT Helpdesk & Digital Support Services, ABN AMRO Bank Three years ago, Sabine started creating values (now experience levels) to understand as a department why we are delivering what to our customers (our... 2 months ago | 26 mins Barriers to IT Experience Management and How to Overcome Them Roman Pelzel and Kevin Turner from ISG, Sami Kallio and Katie Bates from HappySignals We'd love to invite you to our next virtual roundtable on 31st January, where we'll look at the common barriers to IT Experience Management and how to... 2 months ago | 60 mins XLAs in DCX Environments | Executive TechTalks [Ep.9] Johna Till Johnson, Nemertes CEO & Guus Bosman, head of Platform Performance with E*Trade from Morgan Stanley How do XLAs (Experience Level Agreements) and SLAs (Service Level Agreements) compare, and how do you deliver on them? In this short clip, Guus Bosma... 7 months ago | 4 mins How Reckitt adopted Experience Level Agreements (XLAs)? Pasi Nikkanen, Prashant Arora, Andrew Murphy Reckitt is a consumer goods company that manufactures, markets, and sells health, hygiene, and home products with a global workforce of over 42,000 em... 2 years ago | 46 mins Experience Level Agreements - What they are and what they are not! Alan Nance, Co-Founder & President, XLA Collab In this video, Alan Nance, Co-Founder & President, XLA Collab, explains what XLAs are, and what they are not. He shares his thoughts on what the futur... 1 year ago | 34 mins Load more
