Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Barriers to IT Experience Management and How to Overcome Them Roman Pelzel and Kevin Turner from ISG, Sami Kallio and Katie Bates from HappySignals We'd love to invite you to our next virtual roundtable on 31st January, where we'll look at the common barriers to IT Experience Management and how to... January 31, 2023 10:00am XLAs in DCX Environments | Executive TechTalks [Ep.9] Johna Till Johnson, Nemertes CEO & Guus Bosman, head of Platform Performance with E*Trade from Morgan Stanley How do XLAs (Experience Level Agreements) and SLAs (Service Level Agreements) compare, and how do you deliver on them? In this short clip, Guus Bosma... 5 months ago | 4 mins Decoding the Employee Experience (EX) Blackbox Deb Calvert, People First Productivity Solutions | Deepak Purohit, Zones | Unit Singh, Everest Group The adage “that which does not kill us makes us stronger” fits well for today’s workplace model. Our extreme focus on work from home (WFH) during the ... 2 months ago | 50 mins [Ep.6] The Proactive IT Play: Swapping SLA Outputs for XLA Outcomes Chuck Piotrowski - PIOT | Christian Soria - RL Canning | Maurice van den Driessche - Nexthink | Neil Keating - Bright Horse Industry understands the value of an efficient IT system now more than ever and companies are putting their money where their mouth is: Statista repor... 1 year ago | 64 mins XLAs Need Experience Management – Here’s the Why, What, and How of ITXM Sami Kallio, CEO, HappySignals You’ve convinced your organisation, or external IT service provider, that it needs XLAs, then what? How should you then use the experience data and le... 12 months ago | 23 mins XLAs: Applying The Art & Science of Experience ITSM Academy founder and CEO, Lisa Schwartz Get your hands-on practical XLA advice! Everybody's talking about experience level agreements (XLAs), but where do you get started with them? Join th... 11 months ago | 61 mins Why XLAs Matter For Your Service Delivery Hannah Price, Consultancy Team Lead, TOPdesk XLAs are becoming increasingly essential for any service provider and are uncovering new ways for us to understand and measure success. In this presen... 12 months ago | 19 mins XLA – It’s Just A Fancy Name For CSAT Isn’t It? Sean Burkinshaw, ITIL Practice & Control Specialist | BT & Neil Keating, CEO | BrightHorse Sean and Neil take a pragmatic look at what XLAs give us that CSat and NPS don't. 9 months ago | 25 mins Elevating the IT Service Experience: XLAs in Practice Prashant Arora, Head - Service Modernization and Automations, Reckitt In this video Prashant Arora, Head of Service Modernization and Automations at Reckitt, explain their approach to using XLAs and how they measure expe... 12 months ago | 26 mins SLAs + XLAs = Measures That Matter Macky Camesa, Deputy Head of Global Customer Experience Centre, Fujitsu In this video, Macky Camesa, Deputy Head of Global Customer Experience Centre at Fujitsu, shares why they use XLAs to measure what matters to their cu... 12 months ago | 31 mins Load more
