Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date How Reckitt adopted Experience Level Agreements (XLAs)? Pasi Nikkanen, Prashant Arora, Andrew Murphy Reckitt is a consumer goods company that manufactures, markets, and sells health, hygiene, and home products with a global workforce of over 42,000 em... 1 week ago | 46 mins How Reckitt adopted Experience Level Agreements (XLAs)? Pasi Nikkanen, Prashant Arora, Andrew Murphy Reckitt is a consumer goods company that manufactures, markets, and sells health, hygiene, and home products with a global workforce of over 42,000 em... 1 week ago | 46 mins [Ep.6] The Proactive IT Play: Swapping SLA Outputs for XLA Outcomes Chuck Piotrowski - PIOT | Christian Soria - RL Canning | Maurice van den Driessche - Nexthink | Neil Keating - Bright Horse Industry understands the value of an efficient IT system now more than ever and companies are putting their money where their mouth is: Statista repor... October 12, 2021 3:00pm Traditional SLAs; Should I remove them? Pasi Nikkanen (CGO) Experience Level Agreements (XLAs) are the topic everyone's talking about. But does this mean you should be removing your ‘set in stone’ SLAs and repl... 4 weeks ago | 16 mins Traditional SLAs; Should I remove them? Pasi Nikkanen (CGO) Experience Level Agreements (XLAs) are the topic everyone's talking about. But does this mean you should be removing your ‘set in stone’ SLAs and repl... 4 weeks ago | 16 mins Why are humans the best sensors for ITSM? Sami Kallio (CEO), Pasi Nikkanen (CGO) Human feelings and experiences of IT services will always be the most reliable indicator for experience. Human-centric IT puts your end-users are at t... 1 month ago | 12 mins Why are humans the best sensors for ITSM? Sami Kallio (CEO), Pasi Nikkanen (CGO) Human feelings and experiences of IT services will always be the most reliable indicator for experience. Human-centric IT puts your end-users are at t... 1 month ago | 12 mins How Reckitt adopted Experience Level Agreements (XLAs)? Pasi Nikkanen, Prashant Arora, Andrew Murphy Reckitt is a consumer goods company that manufactures, markets, and sells health, hygiene, and home products with a global workforce of over 42,000 em... 5 months ago | 46 mins Refinitiv's IT Service Transformation - From SLAs to XLAs Pasi Nikkanen, Mark Bewick and Neville Hughes Have you ever wondered what drives end-user happiness and productivity? Refinitiv is one of the world’s largest providers of financial markets data a... 6 months ago | 45 mins Ahlstrom-Munksjö's Journey to Experience-led IT Pasi Nikkanen, Dr. Ozan Acar and Tuna Ozcer Watch this webinar to learn how in the last 12 months, Ahlstrom-Munksjö, together with Tech Mahindra, achieved a 112% increase in happiness and a decr... 6 months ago | 27 mins Stop the 'Yearly Surveys' if you want to impact your IT Experience Sami Kallio (CEO), Pasi Nikkanen (CGO) Just like 2020, Yearly Surveys are a thing of the past and something to be forgotten. Yearly Surveys do not give you that valuable, qualitative data, ... 3 months ago | 15 mins Stop the 'Yearly Surveys' if you want to impact your IT Experience Sami Kallio (CEO), Pasi Nikkanen (CGO) Just like 2020, Yearly Surveys are a thing of the past and something to be forgotten. Yearly Surveys do not give you that valuable, qualitative data, ... 3 months ago | 14 mins Why are humans the best sensors? Sami Kallio (CEO), Pasi Nikkanen (CGO) Human feelings and experiences of IT services will always be the most reliable indicator for experience. Human-centric IT puts your end-users are at t... 3 months ago | 12 mins Experience Management for ServiceNow Sami Kallio and Pasi Nikkanen Investing in ServiceNow comes with expectations of a happier and more productive workforce. Having real-time IT Experience data gives you a continuous... 5 months ago | 53 mins How to prove value of Now Platform and IT Services through Experience Management Pasi Nikkanen (Host), Johanna Länsisaari, Dr Ozan Acar Knowing what is important to your end-users is essential to getting ROI from your support services, as well as your investment in ServiceNow. But how ... 5 months ago | 94 mins What challenges does human-centric IT solve? Sami Kallio (CEO), Pasi Nikkanen (CGO) The ever-changing needs of end-users are a phenomenon that must be addressed to streamline IT services to keep your employees productive and, most imp... 3 months ago | 11 mins What challenges does human-centric IT solve? Sami Kallio (CEO), Pasi Nikkanen (CGO) The ever-changing needs of end-users are a phenomenon that must be addressed to streamline IT services to keep your employees productive and, most imp... 3 months ago | 13 mins Enterprise Service Management Barclay Rae Join Barclay for this session on Enterprise Service Management - what is the future for how this will develop, based on the current working climate an... 8 months ago | 47 mins Experience Level Agreements as the New Normal Marco Gianotten, CEO, Giarte and Peco Karayanev, Director of Product Management, Aternity Somehow down the line, SLAs turned into weapons of mass distraction. They are directing attention away from what matters. Flip-think on end-user manag... 9 months ago | 24 mins How should IT management teams be using Experience Data? Sami Kallio (CEO), Pasi Nikkanen (CGO) In this fully packed episode, Pasi and Sami start the conversation on how IT management teams should be using Experience Data. There are three key top... October 14, 2021 4:00pm The Practical Guide to Experience Management for IT Pasi Nikkanen, Chief Growth Officer, HappySignals Experience Management is a way of working, enabling you to measure, share and identify key areas of your end-user experience that needs improving. In... 3 weeks ago | 19 mins Happiness Score™ - What would be a good score for our company? Sami Kallio (CEO) A question we hear a lot at HappySignals is "What would be a good score for our company?" In this special edition of Happy in 15, HappySignals CEO, S... 2 months ago | 14 mins Deep Dive into Global IT Experience and Overall IT Happiness Sami Kallio (CEO) In this special episode of Happy in 15, HappySignals CEO, Sami Kallio, has his first opportunity to dive deeper into Service Management and the Global... 3 months ago | 16 mins Happiness Score™ - What would be a good score for our company? Sami Kallio (CEO) A question we hear a lot at HappySignals is "What would be a good score for our company?" In this special edition of Happy in 15, HappySignals CEO, S... 2 months ago | 14 mins Digital Experience - Top Use cases & findings Holger Dörnemann Die Themen digitale Erfahrung am Arbeitsplatz und Experience Level Agreements (XLA) erfreuen sich wachsender Beliebtheit bei Analysten und Unternehmen... 2 years ago | 58 mins Load more
