Search results Search for: Search Refine your results by duration: Any Under 5 mins Under 20 mins Over 20 mins Sort by: Relevance Views Date Five big bets for the future of CX Adrian McDermott - Chief Technology Officer Technology has made some rapid and creative strides over the last few years. Some predicted, some pandemic. Adrian McDermott, Chief Technology Officer... July 5, 2022 4:00am Introduction to Zendesk for Service Lauren Hanson - Senior Manager, Product Marketing Zendesk builds simple solutions for complex problems. But like most things, it’s only simple when you know how to use it. Whether you’re looking to ge... July 19, 2022 4:00am Introduction to Zendesk for employee experience Josh Bean - Senior Director, Product Marketing A lot of things have shifted online over the last few years—and so the need for seamless digital employee experiences has never been greater. Learn ho... July 26, 2022 4:00am Designing a customer-first service organization Caitlin Keohane - SVP, Global Customer Advocacy | Zoe Koven - VP, Customer Advocacy Embarking on a business transformation is no easy feat. In this session, Zendesk Advocacy leaders share their top tips and strategies for a steady pat... July 12, 2022 4:00am The brand interaction gap Michael Setticasi VP Partnerships, Ada When someone interacts with your brand, it’s your opportunity to build trust, deliver value, and drive growth. But when you’re working at scale—and in... 2 weeks ago | 13 mins CX Trends 2022 Australia and New Zealand Mitch Lowe Former Co-founding Executive Netflix, Adrian McDermott Chief Technology Officer Zendesk High-performing companies drive growth with customer service—we’ll show you how. We took data from over 97,000 Zendesk customers across 21 countries t... 2 months ago | 84 mins The Brand Interaction Gap: 5 Big Ideas for an Automation-first world Ruth Zive of Ada, Jessie Johnson of Forrester, Mike Gozzo of Zendesk and Anna Skidmore of BFA Industries For the modern enterprise, delivering more valuable brand interactions can be a lifeboat — and the key is providing a truly VIP experience to everyone... 3 months ago | 46 mins CX Trends 2022 Asia Mitch Lowe Former Co-founding Executive Netflix, Adrian McDermott Chief Technology Officer Zendesk High-performing companies drive growth with customer service—we’ll show you how. We took data from over 97,000 Zendesk customers across 21 countries t... 4 months ago | 93 mins Customer Service Success: How Finance Is Winning Back Digital First Generations Daniel Lanyon, Editorial Director, AltFi Just a few years ago financial services and good customer service were rarely put together in the same sentence. Today the industry is at the very for... 1 month ago | 62 mins CX Trends 2022 Australia and New Zealand Mitch Lowe Former Co-founding Executive Netflix, Adrian McDermott Chief Technology Officer Zendesk High-performing companies drive growth with customer service—we’ll show you how. We took data from over 97,000 Zendesk customers across 21 countries t... 4 months ago | 84 mins Load more
