With the increase in IoT devices deployed, 50 billion by 2020, comes an exponential increase in the data being produced. The boom of data has businesses eager to analyze the trillions of data points smarter and faster. Discover the next revolution in IoT as the industry pushes for intelligent devices with stream processing, edge computing, and A.I. innovations.
The advent of cloud computing is rapidly changing the way enterprises think about deploying and managing their IT infrastructure. Cloud service providers advocate the creation of efficient and flexible infrastructures but does moving your IT needs to the cloud really make fiscal and operational sense for your company? Join end-users, analysts and industry leaders to learn how to reduce IT management overhead and master new classes of management tools within your own cloud computing environment.
The closely related processes of configuration, change and release management have become a mature aspect of IT service management. It is crucial that practitioners have the knowledge and foresight to manage changing environments and take both strategic and tactical approaches to controlling these processes. At this summit leading industry experts, analysts, vendors and end-users from a range of real environments will share practical advice on deploying configuration, change and release management . They will address the associated costs, how to minimize any adverse effects and discuss the benefits expected as well as the importance of monitoring and improving your metrics. Receive priSM CPD credits by attending the webinars within this event.
One primary way to measure the success of your service management strategy is to achieve a high level of customer satisfaction. As the quality of your customer service can make or break your relationships with your end-users, IT service managers are soon finding how valuable it is to provide exceptional service. Join this summit to hear from leading industry experts on how you can create a successful service model to foster your customer relationships. Receive priSM CPD credits by attending the webinars within this event.
The mobile landscape is surging in investment, attention and global vending. With businesses increasing their use of mobile devices to engage with their prospects, what are the best avenues and strategies to effectively do this? Where does marketing sit within M-Commerce? Is Gamification the best way to grab and engage audiences? Hear from leading mobile experts, analysts and thought leaders to discover the winning strategies for success.
As the focus on customer experience is important as ever in the IT service management discipline, the need for service desk improvement is on almost every IT organization's minds. While today's IT service desk tools makes it easy to capture large amounts of data, it's what your IT service managers do with this data that makes all the difference. Attend this global summit as industry leaders share their experiences and tips for success covering certifications, KPI's and what you need to know about the future of the service desk.
With the shift towards cloud computing and an increasing dependence on mobile device usage, companies are facing new challenges when considering how to handle their data and access to it. From risk management in the cloud, to making sure you have email continuity solutions in place, this summit will arm you with best practices to streamlining data governance. Walk away with insider tools and tips you can implement now when handling cloud, mobile and email compliance in your organization.
2014 came like a slap in the face to network security best practices. It seems like everyone who should have known better became a victim of a network attack. So what are security professionals across the industry doing to stay ahead? This summit will take an in-depth look at best practices in network security. Industry experts will discuss the security practices and technology that are keeping our networks secure and how we can eliminate the ones that leave our networks alarmingly vulnerable.
Retail Industry leaders and experts are gathering, September 15-18, 2014 for an in-depth webinar series covering the most pressing topics on the minds of retailers as they prepare for the competitive holiday season. Retail TouchPoints is hosting this exclusive series, designed to provide retail executives with the tools and strategies they need to succeed. Attendees who register for one webinar can attend all sessions. Presenters will be offering their industry-leading perspectives and exclusive research statistics and reports, as well as real-world case study examples to reinforce the strategies they support.