When almost every other financial institution offers some form of mobile banking, how do you stay competitive? What do you do with this continuously growing and innovating channel to stand out, captivate and engage new audiences, deepen relationship and create new opportunities to grow your business?
Join Dan Weis, Senior Product Manager at Digital Insight, an NCR company and Eric Givens, Senior Director of Digital Banking, Arizona Federal Credit Union for a free, one-hour webinar where they will discuss 10 things your financial institution must do in order to get the most out of your mobile channel.
David Harvey, Principal Consultant, Banking Practice EMEA, Dell Services and Daryl Wilkinson, founder of DWC and former Group Head of Innovation at Nationwide, chair a debate on how banks can grow their business in the new Digital Age.
The expert panel features Tim Decker, Head of e-Payments Product at Lloyds, Martyn Atkinson, Director of Digital and Change at Metro Bank.
Topics under discussion include:
•Customer experience at the centre of a bank’s customer strategy – how is this different from customer service?
•The new FinTech disruptors – what is different, if anything, about them today?
•Distributed ledger technology (Blockchain) – is this really the biggest new threat to banks in the long history of banking?
•How long before we see a Facebook, Google, Amazon or Apple start up their own bank?
•What role, if any, does social media play in banking?
Join Bob Meara, senior analyst with Celent’s Banking practice, and Kambiz Asrar Haghighi, INETCO's VP of Product Management, for a 45 minute webinar to learn how to tap into your existing transaction data and access the rich customer analytics you need to drive banking engagement, adopt data-driven banking strategies, and speed up your profitability reporting cycles.
According to a recent Celent study, “62% of financial institutions strongly believe that customer analytics offers significant competitive advantages and 53% strongly feel they need a granular, holistic and forward-looking view of customers to be competitive." - Bob Meara, Senior Analyst, Celent’s Banking practice.
Key webinar takeaways:
* How transaction data plays a key role in helping you understand the customer experience
* How to move from Big Data talk to Big Data action with customer analytics
* Live data use case demonstration of the new INETCO Analytics for ATM solutions pack
All those who register for the webinar will receive a copy of its recording as well the corresponding whitepaper: Improving Banking Engagement with Customer Analytics
How closely are banks listening to their customers about their desire to embrace mobile services? Join Gemalto to understand firsthand what banking customers want and expect when it comes to mobile banking. During this session we’ll share the findings of a recent survey Gemalto conducted with more than 200 digital banking users. From the results we can get an in depth understanding of users’ attitudes to digital banking and their expectations of security, and can help banks fine tune their mobile offerings to address both security and convenience.Read more >
Open Banking is set to disrupt the financial services value chain. Across the world, this disruption can already be seen with a number of innovative initiatives emerging and with pressure from regulation, such as PSD2 in Europe, beginning to impact institutes.
With the foundations starting to build, what are the common approaches to Open Banking and how can you avoid the pitfalls?
Hear from MuleSoft Banking API specialist Danny Healy and industry veteran Paul Rohan, author of "PSD2 in Plain English", for a unique business and technical insight from the leaders in API-led connectivity.
Will you simply survive? Or change to thrive, in an Open Banking world?
Listen to our interview at Sibos with Leda Glyptis, Director at Sapient Global Markets.
Leda will be talking about technology trends through the changing business and value chain parameters they generate. She'll touch on the open banking revolution and what banking as a business looks like in the future.
Any conversion on how technology has changed banking will always include blockchain. From building a blockchain-based digital bank to settling financial trades, there is definitely a lot to discuss.
Join this panel where leading experts will:
-Debate on how blockchain could fit in the ecosystem of the digital bank
-Share relevant use cases
-Discuss which parts of the value chain will be disrupted
Competition is considerably heating up with an increasing roster of new digital challenger banks acquiring banking licenses and preparing an onslaught on incumbent banks, customers will be the precious currency that each of the market players will try to either acquire or keep. And information and data on and from consumers are the oil at the core of the system.
In this framework, customers are acquiring a real leverage and a central place in the ecosystem. Their reactions and buy-in can make the success or pitfalls of the challenger banks. They have to increasingly become partners or be at the core of the developments.
The webinar will assess how market players can increase customers engagement, reach out to them in new innovative ways, but also what are the potential risks existing in this ecosystem
Short interview with Eva Eisenschimmel from Lloyds Banking GroupRead more >
Strong online and mobile banking solutions are a given for today’s financial institutions, but not all offerings are created equal. Product expert Sue Dumbauld will share how Digital Insight innovates to deliver a best-in-class customer experience that deepens engagement and grows profitability for banks and credit unions.Read more >
BECU discusses internal process improvements experienced with the INETCO Analytics self-serve analytics software. Learn how on-demand access to rich customer transaction data improves ATM placement, cash utilization and consumer banking engagement.Read more >
Hosted live via videocast during Sibos 2016, Dell Services present this live-streamed Financial Services Think Tank for Financial Services executives who have realised that Powerful forces are reshaping the banking industry leading up to 2020.
Key discussion themes:
•How will Banking look like in 2020?
-Revenues and profitability expectation for banks?
-Revenue Mix shift – Payments, Advisory Services?
-Customer acquisition strategy - Fight for customer wallet share?
-Operating Model – Digital / Mix of Bricks & Clicks?
-Role of Regulation – bane or boon?
-Political considerations – Brexit?
•What role would FinTech providers play in 2020 for Banking services?
-Role of new banks (leveraging FinTech technology)
•Role of new technology in shaping Banking in 2020?
-Distributed ledger technology (Blockchain) – is this really the biggest new threat to banks in the long history of banking?
-Real Time Payments
-Cloud adoption for core Financial Services applications
-Advanced analytics and Cognitive thinking
Listen to our interview at Sibos with Rajashekara V Maiya, Associate Vice President & Head – Finacle Product Strategy at Infosys.
He will speak about how blockchain has the potential to further disrupt banking, transform traditional banking and even peer-to-peer payments, open up opportunities to replace existing mechanisms for the exchange of financial information, and how customer records are stored and processed
While Mobile payments solutions get most of the attention, despite relatively little user uptake, mobile banking has taken most of the world by storm and is now the most frequently used banking channel in many markets.
Combining mobility with usability and innovative services e.g. in the PFM space has made mobile banking a true success.
Finally, as demonstrated by the mobile only challenger banks entering the scene mobile banking has become an important battleground for customer acquisition and retention.
In this panel we will discuss the following topics:
Current state of mobile banking
The options for challenger banks
How to be secure and compliant
Benefits for banks
Benefits for customers
Technology is streamlining banking process and changing relationships so much that traditional infrastructures and ways of making money are increasingly challenged across retail, corporate/commercial and institutional banking.
Join this session where our panel of experts will discuss:
-What effect is new regulation having on the traditional financial services and new players?
- Can big banks become API businesses and remain profitable?
-What do ‘sharing economies’ look like for financial services?