Thanks to digital technologies, finance is becoming a consumer-to-business industry. To offer consistent and fulfilling customer experiences across multiple channels (digital and physical), banks must define clear digital agendas and allocate the right investments between “GO Digital” and “BE Digital.”
What does that look like? Successful banks are analyzing and prioritizing existing business platforms and key processes to determine what needs to transform as well as what new digital business initiatives they need to launch to meet and exceed the rising expectations of today’s consumers.
During this webinar, Deven Swim of Boston Private Financial Holdings and Tanner Shamrock and David Dal Pos of Accenture, will take a closer look at what it takes to achieve next level customer service and how cloud onboarding and client 360 can help.
•The state of banking and wealth today, including top trends and challenges
•How to get the client onboarding experience right in the first 90 days
•Best practices for achieving the coveted 360-degree view of clients
•What your peers are doing to deliver next level service
View on accenture.com:
When almost every other financial institution offers some form of mobile banking, how do you stay competitive? What do you do with this continuously growing and innovating channel to stand out, captivate and engage new audiences, deepen relationship and create new opportunities to grow your business?
Join Dan Weis, Senior Product Manager at Digital Insight, an NCR company and Eric Givens, Senior Director of Digital Banking, Arizona Federal Credit Union for a free, one-hour webinar where they will discuss 10 things your financial institution must do in order to get the most out of your mobile channel.
Regulatory conditions are preventing many banks from consolidating in the market, and there is evidence to support those financial institutions will need to re-engineer their own businesses, and customer propositions, and transform current models to remain relevant, nurture and grow their customer bases.
As part of this process, developing differentiating capabilities will be key in highly competitive markets and innovation through the adoption of the new ‘Fintech ecosystem’ or “fintegration” (i.e. the marrying up of banks and Fintechs) will be pivotal in the banking industry’s fight to maintain their current business and grow. Join David Harvey, Senior Principal Banking Practice, NTT Data Services, and guest speaker Richard Price Sales Director – FSI UK & Ireland, TIBCO
Banking Sector to be announced to learn about:
Trends, Implications, Challenges and Proposed Solutions
- The drive to open up APIs in the new Digital banking Economy
- Approaches on how to better leverage new technologies through Open APIs
- Best Practice in how to go about partnering
- How to achieve Data Governance and Security whilst opening up
APIs to third parties
- What technologies can we leveraged (Robotics, Machine Based learning, Big Data Analytics and the Digital sixth sense)
A convenient and consistent online user experience breeds trust in a service. How it’s executed can alter a user’s perception either positively or negatively. When it comes to online security, consumers have different perceptions. What banks want to avoid is “security fatigue.”
Risk management systems make sensitive online transactions more user friendly by customizing security in response to the risk. The real-time assessment of a user’s transaction is instantly evaluated and an authentication step can be sent if needed. Adapting strong authentication to the online transactions improves the customer experience and avoids fatiguing your users with security if it’s not necessary.
Not all online transactions are created equal, so successful security solutions need to be intelligent and smart. Join us for a webinar on Tuesday November 16, 2016 as we discuss:
•What not to do when it comes to online banking security
•How to build a customized risk-based authentication process
•Security as a business enabler
•The influence of a user’s security persona toward risk
Join Bob Meara, senior analyst with Celent’s Banking practice, and Kambiz Asrar Haghighi, INETCO's VP of Product Management, for a 45 minute webinar to learn how to tap into your existing transaction data and access the rich customer analytics you need to drive banking engagement, adopt data-driven banking strategies, and speed up your profitability reporting cycles.
According to a recent Celent study, “62% of financial institutions strongly believe that customer analytics offers significant competitive advantages and 53% strongly feel they need a granular, holistic and forward-looking view of customers to be competitive." - Bob Meara, Senior Analyst, Celent’s Banking practice.
Key webinar takeaways:
* How transaction data plays a key role in helping you understand the customer experience
* How to move from Big Data talk to Big Data action with customer analytics
* Live data use case demonstration of the new INETCO Analytics for ATM solutions pack
All those who register for the webinar will receive a copy of its recording as well the corresponding whitepaper: Improving Banking Engagement with Customer Analytics
#TrulyDigital banking is not about giving legacy processes a digital facelift. Are you ready to rethink digitization for banks? With our experience of working with financial institutions across 94 countries, we believe, the trulydigital banking paradigm has four stand-out characteristics. Watch this video to learn more..Read more >
How closely are banks listening to their customers about their desire to embrace mobile services? Join Gemalto to understand firsthand what banking customers want and expect when it comes to mobile banking. During this session we’ll share the findings of a recent survey Gemalto conducted with more than 200 digital banking users. From the results we can get an in depth understanding of users’ attitudes to digital banking and their expectations of security, and can help banks fine tune their mobile offerings to address both security and convenience.Read more >
Any conversion on how technology has changed banking will always include blockchain. From building a blockchain-based digital bank to settling financial trades, there is definitely a lot to discuss.
Join this panel where leading experts will:
-Debate on how blockchain could fit in the ecosystem of the digital bank
-Share relevant use cases
-Discuss which parts of the value chain will be disrupted
Deloitte partner Margaret Doyle discusses how the UK is leading the way on open banking at the Innovate Finance Global Summit 2017.Read more >
Financial companies are used to competing with each other, but how will they compete with retailers and others?
-How can banks execute on innovation?
-What’s keeping bank CEOs up at night?
-When it comes to Open Banking and PSD2, what are financial services NOT doing that they should be?
The terms neo bank, challenger bank, and digital bank have been thrown around a lot in the FinTech space. Attend this panel session to get the full low down on what exactly these are, what differentiates them, and what impact they will have on the banking space.
The panelists will discuss:
-The key differences with neo, challenger, and digital banks
-Where are we in the innovation lifecycle?
-What are some of the challenges (business model, customers expecting free services), etc?
-What should incumbents be doing to keep their customers happy with all the new competition?
-Where digital banking is moving from digital banks vs digitized legacy banks
-Impact of 3rd party APIs on banking
There are three game-changers re-shaping banking - and regulation is one of them. Regulations like the Open Banking Standard and PSD2 are opening up banking. But don't discount bank customers and the Tech Titans - their impact will be huge.
Join this webinar to find out how these three forces will impact the banks, and the kind of questions that need smart answers
Join this panel session where experts will discuss the following big trends to hit the retail banking space:
·Open banking – Spurred on by regulators, banks will implement plans to open their APIs to third parties, leading some banks to become marketplaces.
· Data analytics – Banks and fintechs will use wider access to transactional and other personal financial data to provide consumers with high quality insight and advice.
·AI – As artificial intelligence becomes more sophisticated, banks will make greater use of this technology, most obviously with chatbot applications.
· New entrants – More digital-only banks will launch or expand their presence in 2017, but customer acquisition will be a challenge.
·Channel use – Branch closure programs will accelerate, while mobile will continue to grow in functionality and popularity, albeit at a slower rate than before.
·Regulation – Regulators will pay increasing attention to the fintech sector as its growing size increases its potential to affect the market, for good or for ill.
The landscape for financial services is changing, and the jury is still out as to how the endgame is going to play out. One of the concepts shaping this future is open banking.
This development emerged out of the payment area where a perfect storm of shifting customer behavior, regulatory changes, the threat from the four horsemen (Google, Apple, Facebook and Amazon) and the quest for new business models are driving banks toward the open banking paradigm. Join this session to hear what the experts are saying, doing, and planning when it comes to this new key turning point in the banking revolution.
The banking industry will soon open its floodgates to the most significant shake up our generation has seen.
Our panel of experts from across the sector will cover key questions, such as:
Could Open banking usher in the great unbundling of the banking system and change our relationships with banks forever?
What does the future look like when we have banking as a platform?
What will stop incumbent banks becoming dumb pipes?
What could banking look like when the barriers to entry are removed?
Join our session to discover what the future of banking could mean for you and your key stakeholders.
Listen to our interview at Sibos with Leda Glyptis, Director at Sapient Global Markets.
Leda will be talking about technology trends through the changing business and value chain parameters they generate. She'll touch on the open banking revolution and what banking as a business looks like in the future.