When almost every other financial institution offers some form of mobile banking, how do you stay competitive? What do you do with this continuously growing and innovating channel to stand out, captivate and engage new audiences, deepen relationship and create new opportunities to grow your business?
Join Dan Weis, Senior Product Manager at Digital Insight, an NCR company and Eric Givens, Senior Director of Digital Banking, Arizona Federal Credit Union for a free, one-hour webinar where they will discuss 10 things your financial institution must do in order to get the most out of your mobile channel.
David Harvey, Principal Consultant, Banking Practice EMEA, Dell Services and Daryl Wilkinson, founder of DWC and former Group Head of Innovation at Nationwide, chair a debate on how banks can grow their business in the new Digital Age.
The expert panel features Tim Decker, Head of e-Payments Product at Lloyds, Martyn Atkinson, Director of Digital and Change at Metro Bank.
Topics under discussion include:
•Customer experience at the centre of a bank’s customer strategy – how is this different from customer service?
•The new FinTech disruptors – what is different, if anything, about them today?
•Distributed ledger technology (Blockchain) – is this really the biggest new threat to banks in the long history of banking?
•How long before we see a Facebook, Google, Amazon or Apple start up their own bank?
•What role, if any, does social media play in banking?
Join Bob Meara, senior analyst with Celent’s Banking practice, and Kambiz Asrar Haghighi, INETCO's VP of Product Management, for a 45 minute webinar to learn how to tap into your existing transaction data and access the rich customer analytics you need to drive banking engagement, adopt data-driven banking strategies, and speed up your profitability reporting cycles.
According to a recent Celent study, “62% of financial institutions strongly believe that customer analytics offers significant competitive advantages and 53% strongly feel they need a granular, holistic and forward-looking view of customers to be competitive." - Bob Meara, Senior Analyst, Celent’s Banking practice.
Key webinar takeaways:
* How transaction data plays a key role in helping you understand the customer experience
* How to move from Big Data talk to Big Data action with customer analytics
* Live data use case demonstration of the new INETCO Analytics for ATM solutions pack
All those who register for the webinar will receive a copy of its recording as well the corresponding whitepaper: Improving Banking Engagement with Customer Analytics
How closely are banks listening to their customers about their desire to embrace mobile services? Join Gemalto to understand firsthand what banking customers want and expect when it comes to mobile banking. During this session we’ll share the findings of a recent survey Gemalto conducted with more than 200 digital banking users. From the results we can get an in depth understanding of users’ attitudes to digital banking and their expectations of security, and can help banks fine tune their mobile offerings to address both security and convenience.Read more >
Open Banking is set to disrupt the financial services value chain. Across the world, this disruption can already be seen with a number of innovative initiatives emerging and with pressure from regulation, such as PSD2 in Europe, beginning to impact institutes.
With the foundations starting to build, what are the common approaches to Open Banking and how can you avoid the pitfalls?
Hear from MuleSoft Banking API specialist Danny Healy and industry veteran Paul Rohan, author of "PSD2 in Plain English", for a unique business and technical insight from the leaders in API-led connectivity.
Will you simply survive? Or change to thrive, in an Open Banking world?
Competition is considerably heating up with an increasing roster of new digital challenger banks acquiring banking licenses and preparing an onslaught on incumbent banks, customers will be the precious currency that each of the market players will try to either acquire or keep. And information and data on and from consumers are the oil at the core of the system.
In this framework, customers are acquiring a real leverage and a central place in the ecosystem. Their reactions and buy-in can make the success or pitfalls of the challenger banks. They have to increasingly become partners or be at the core of the developments.
The webinar will assess how market players can increase customers engagement, reach out to them in new innovative ways, but also what are the potential risks existing in this ecosystem
Short interview with Eva Eisenschimmel from Lloyds Banking GroupRead more >
Strong online and mobile banking solutions are a given for today’s financial institutions, but not all offerings are created equal. Product expert Sue Dumbauld will share how Digital Insight innovates to deliver a best-in-class customer experience that deepens engagement and grows profitability for banks and credit unions.Read more >
BECU discusses internal process improvements experienced with the INETCO Analytics self-serve analytics software. Learn how on-demand access to rich customer transaction data improves ATM placement, cash utilization and consumer banking engagement.Read more >
There is much debate on fintech startups disrupting the traditional banking sector. What gives fintech companies the edge over traditional banks and how can they focus their business to do more of it? Join our panelists as they discuss the technology and processes that set fintech startups apart and how these companies can add value to the traditional/challenger banking ecosystem.Read more >
While Mobile payments solutions get most of the attention, despite relatively little user uptake, mobile banking has taken most of the world by storm and is now the most frequently used banking channel in many markets.
Combining mobility with usability and innovative services e.g. in the PFM space has made mobile banking a true success.
Finally, as demonstrated by the mobile only challenger banks entering the scene mobile banking has become an important battleground for customer acquisition and retention.
In this panel we will discuss the following topics:
Current state of mobile banking
The options for challenger banks
Benefits for banks
Benefits for customers
FinTech has been a buzz word for quite some time now, but how do you make a change from your traditional banking role to a Financial Technology company?
Join us as we explore the industry and highlight opportunities for bankers in FinTech. We'll feature people that have successfully transitioned, leveraging their experience and skills into exciting new roles.
A successful Application Programming Interface (API) strategy relies heavily on concepts of open infrastructure and open data. The adoption of Open APIs in banking is thus an idea that has been met with excitement and, understandably, concern as well.
Attend this summit where our experts will discuss:
-What’s in it for banks/fintechs?
-What are the pitfalls when it comes to opening up APIs for banks and integrating into open APIs for fintechs?
-PSD2 - will you be ready (mostly a consideration for banks)?
-How should we (fintechs and banks) operate until the PSD2 is rolled out?
As people are becoming more interested than ever in the opinions of experts, thought-leaders and self-proclaimed gurus, brands have taken to them to help tell their story. At the end of the day, there’s real power in influencing buying decisions. Could the real influencer not be the celebrity brand advocate nor the social media influencer but rather the actual consumer?
Social media has real power in enabling a dynamic of consumers influencing each other in an exchange of information related to products, services and brands. True influence drives action, not awareness. FinTech will take banking to the next level and that’s what this most interesting discussion will explore.
Join us for a chat with Spiros Margaris from Margaris Advisory and Chris Gledhill from Secco on 6th October at 4pm for a unique conversation on their own perspective about the power of influence and how this relates to financial services.
Regulatory conditions are preventing many banks from consolidating in the market, and there is evidence to support those financial institutions will need to re-engineer their own businesses, and customer propositions, and transform current models to remain relevant, nurture and grow their customer bases.
As part of this process, developing differentiating capabilities will be key in highly competitive markets and innovation through the adoption of the new ‘Fintech ecosystem’ or “fintegration” (i.e. the marrying up of banks and Fintechs) will be pivotal in the banking industry’s fight to maintain their current business and grow. Join Anju Tiwari,Senior Enterprise Architect, Dell Services, guest speakers from the Banking Sector to be announced to learn about:
- The drive to open up APIs in the new Digital banking Economy
- Approaches on how to better leverage new technologies through Open APIs
- Best Practice in how to go about partnering
- How to achieve Data Governance and Security whilst opening up
APIs to third parties
- What technologies can we leveraged (Robotics, Machine Based learning, Big Data Analytics and the Digital sixth sense)
Bpm'online invites you to a free webinar “How to win the battle for customers in the age of new banking with smart tech tools and refined processes”.
Recent studies reveal that the average cost per customer interaction in a traditional banking branch is almost 8 times higher than in a respective digital channel.
During the webinar, Michael Rooney will shine a light on the gaps in traditional banking that limit their abilities to attract and retain next-generation customers. He will demonstrate how an agile CRM platform can help banks and financial services companies outperform their competition and set them up for success in the age of new banking.
Join the webinar to learn:
• What success factors can be drawn from a neobanking model?
• Key ingredients of an optimal customer journey with your bank.
• How to smoothly integrate digital innovations with traditional branch system?
• How smart tech tools minimize service time in branches and contact-centers?
• Steps to deliver a superior customer experience and boost sales results in banks.
Don’t miss out on learning how bpm’online can help banks and financial services organizations exceed client expectations and win leadership in the market.