Join this engaging session as BrightTALK conducts an in-depth interview with Troels Oerting, CISO, Barclays.
It's been a crucial year for cyber security with big breaches and newsworthy hacks. BrightTALK's Information Security Community Manager Josh Downs will be quizzing Troels for his thoughts on the cyber security industry and in particular:
- The big breaches of 2016 and lessons to be learnt
- The current threatscape
- The big vulnerabilities on the horizon
- Troels's insights into how to keep your company secure in 2017
We look forward to you joining us for the session.
Barclay Rae elaborates on professional examples of ManageEngine for ITSM. Main emphasis was on Service Catalog and documented workflow.Hit Play to see what he shares.Read more >
Which are the current challengers for ITSM professionals and vendors? How should we all move towards the future? Hear Barclay Rae´s thoughts in this short video interview.Read more >
Respect is an emotive word, but often this is a major issue for service desks and those people working in them. Often there is a lack of awareness, interaction, and practical respect provided by other people working in the same IT organisation for the Service desk, what it does and what it represents – ie the whole organisation. This is not simply an issue of individual and personal rights (although that is of course highly important -) it means that there is a lack of real co=operation across organisations, often resulting in a poor and un-coordinated response and customer experience.
This is a business issue as well as a human lack of communication and recognition. Teamwork and collaboration are the backbone of Service Management – it’s about a supply chain of activity and this requires some fundamental acceptance and practical engagement from teams into the focal point of the organisation – the service desk.,
This session identifies some of the reasons behind this issues with practical suggestions of how to tackle them.
There’s plenty of talk about ‘Service Catalog’ – what it is and what it does. This session provides clear guidance on how to do it.
Service Catalog ultimately is about reaching out and building a realistic set of services in a language that is meaningful to business and IT people alike – the value of this is to create business-based targets that all are agreed on. The difficult task is often finding a useful level at which to define these services in a common language. At heart this can be very simple and might not need to be formally described as a ‘catalog’ – on the other hand there is much to be gained from using the extensive body of knowledge already available in this area.
Whatever your approach, this presentation brings together real-life as well as theoretical learning to provide a practical set of guidelines.
Mainstream Lender Panel – Virgin Money, Barclays, Lloyds Banking Group, Leeds BSRead more >
BrightTALK will be broadcasting its in-depth interview with Troels Oerting, CISO of Barclays and Josh Downs, Community Manager of the BrightTALK Information Security Community.
Topics up for discussion will include:
- The new political climate and it's effect on Cyber Security and global cyber warfare
- The supposed Russian hack on the 2016 US election
- GDPR and what companies need to be doing to prepare for 2018
- Equal opportunities in the information security industry
- The rise of AI & Machine learning and how it'll influence the cyber world
- IoT and how to keep connected devices all safe and secure
- Incident response and steps to take if you've been breached!
- The 2017 threatscape and what you shoud be concentrating on
All this and much more - join us for the broadcast.
IT organizations invest huge amounts of time and money in incident and problem management, but does this really create any value for their customers? In this live video panel, Barclay, Daniel and Stuart will discuss different viewpoints of these two processes, and how they can form part of our overall approach to customer experience.
Topics to be discussed will include:
· Are incidents and problems really different things?
· Shouldn’t customers expect services to work properly without incidents?
· Why do IT departments spend so much time and money on resolving incidents, when customers would rather see investment in new capabilities?
·How does incident management contribute to value creation?
· Who should be doing incident management? Is it really something that should be left to the service desk alone?
· How can these two processes contribute to customer experience, and why does this make a difference?
Join this live panel discussion with well-known names in ITSM such as Claire Agutter, Dave Van Herpen and Barclay Rae.Read more >
EDRM webinar sponsored by kCura
9 Habits of Resilient e-Discovery Leaders
e-Discovery is one of the most stressful, demanding, and high-stakes experiences that practitioners can go through. What do resilient e-discovery leaders do differently as they face setbacks or chronic adversity? The team will share insights into information leadership gleaned from their research and experience working with lawyers, technologists, and other IG professionals, helping organizations through the e-discovery process.
* Barclay T. Blair, Executive Director and Founder, Information Governance Initiative
* Doug Kaminski, Director, Major Accounts, Enterprise Sales, kCura
* Brian Stempel, Director Litigation Technology, Kirkland & Ellis LLP
George Socha, Co-Founder, EDRM and Managing Director, BDO
Tom Gelbmann, Co-Founder, EDRM
We live in times of constant change, new ideas and techniques, in a market where disruption is the norm. We need to keep up with new ways of working and remain competitive, yet we also still need to ensure that we can deliver the basics well and with quality assurance. Many practitioners need good basic practical advice on making ITSM work. Many managers and directors need clarity around the ITSM value proposition and how to drive the right behaviours for ITSM – this session can help with both of these challenges.
In the first ITSM Goodness webinar of 2015, Barclay Rae and Suresh GP, of TAUB Solutions, discuss practical solutions, ideas and tips to make implementing ITSM a success. This session will focus in particular on successful ways to navigate through the maze of different ITSM standards, methodologies and approaches, including DevOps, SIAM (Service Integration and Management), as well as ITIL, COBIT and others. It will be an interactive session and we will take and encourage questions from the live audience – so be sure to join in and get some great practical advice and ‘how-to’ guidance!
Barclays is a British multinational banking & financial service company headquartered in Canary Wharf, London. With operations in over 50 countries and territories, Barclays’ Board must manage an extremely large network. No one understands the importance of efficient communication at the executive level more than Barclays’ Ross Surace, Senior Technology Partner, Head Office Functions. Learn how Barclays improved the security of their most confidential documents by switching to Diligent BoardsRead more >
What are the top issues facing the ITSM industry and how can you find a practical and effective path through all of the hype?
IT Service Management is at a critical crossroads. The pre-eminence of ITIL® is being challenged and new ideas like DevOps and Bi-modal IT are gaining adoption.
Join Barclay for this exclusive session to understand:
•How IT organizations can best evaluate and adapt to this new environment
•How this new environment relates to established IT practices and processes
•What are the top ITSM challenges today
•What new ideas should you consider adopting and which might just be passing fads
•How you might need to adapt your IT organization in 2016
What does ‘ITSM Goodness’ actually look like in action?
For this final session Barclay reviews the whole ITSM Goodness series and the 7 Step approach with special guest ITSM practitioner Richard Smith, who has ‘been there, done it’ and used this approach to very positive effect. Richard and Barclay will discuss issues and real life outcomes based on Richards’s project which involved service catalogue, a new toolset and a variety of ITSM activities. At the time Richard was Service Desk Manager at Aggregates – he is now Business Improvement Manager there.
This will be a lively, practical and informative session, which places ITSM Goodness squarely in the real world and demonstrates how these simple steps deliver positive and successful results.
This will be the 8th and final part of this monthly series, which has proved helpful and popular with ITSM practitioners at all levels.
ITSM Goodness is an approach created by Barclay Rae to deliver practical, proven, successful and accessible advice and guidance for ITSM and IT professionals. The focus is clear and simple – on achieving the right business outcomes from IT, and how this is delivered, via the Customer Experience.