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    • Black and White and "Red" All Over: The CFPB Complaint Database Black and White and "Red" All Over: The CFPB Complaint Database Megan Burns of Forrester Research and Justin Lemrow, Director of Continuous Improvement at Contact Solutions Recorded: Sep 27 2012 3:00 pm UTC 59 mins
    • The CFPB Complaint Database Could Be the Best Thing to Happen to Prepaid This Year. Curious? Learn more in this webinar from Forrester Research, Inc., and Contact Solutions.

      The prepaid card industry is becoming more regulated, which means it is a crucial time for prepaid card providers to focus on customer experience.

      With the Consumer Financial Protection Bureau (CFPB) now publicly sharing individual-level consumer complaint data on financial services companies, your business – and your customer experience – must be prepared for this public scrutiny.

      In this informative, 60-minute webinar, Contact Solutions and Forrester Research will examine the importance of customer experience in the increasingly regulated prepaid card environment. We will share practical advice about how improved customer experience in the prepaid industry can help reduce regulatory scrutiny and how your business can turn the process from a business threat to a competitive advantage.

      Guest speaker Megan Burns of Forrester Research, Inc., a leading expert on customer experience, and Justin Lemrow of Contact Solutions, a thought leader schooled in the discipline of continuous improvement, will present case studies, best practices and lessons learned from other industries that will provide you specific strategies and tools to take back to your company today.

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    • Financial Institution Regulatory Update Financial Institution Regulatory Update Bill Gienke - Director – Financial Institutions, Bill Turner - Director – Risk Advisory and Rita Nash - Risk Advisory Prof Recorded: Jun 5 2013 3:00 pm UTC 60 mins
    • The Consumer Financial Protection Bureau (CFPB) and other regulatory agencies are now fully implementing the rules and oversight authority granted to them under the Dodd-Frank Act. Financial institutions need to understand these changes in order to enhance their compliance and risk management systems to meet these increased regulator expectations.

      During this webinar, we'll highlight key regulatory trends and provide pragmatic insights into leading risk and compliance management practices.

      After participating in this webinar, you'll be able to:
      •Articulate the key objectives of a compliance management systems (CMS) as defined by the CFPB
      •Describe and implement the CFPB’s “three lines of defense.”
      •Identify emerging examination trends and pressures
      •Identify requirements for model governance and current regulator expectations and leading practices related to model validation

      1 CPE Credit
      This is an intermediate-level, group-Internet based Webcast event; as directed by NASBA*, experience in management required. There is no advanced preparation required for this event in the Management Advisory Services field of study.

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    • Financial Institution Regulatory Update Financial Institution Regulatory Update Duane Baldwin-Director, Information Security, Bill Gienke-Director, Financial Services, Bill Turner-Director, Risk Advisory Recorded: Jun 14 2012 3:00 pm UTC 60 mins
    • The Consumer Financial Protection Bureau (CFPB) and other Dodd-Frank related regulatory changes continue to stretch financial institutions’ ability to monitor operational activities and implement new requirements. In addition, expanded use of mobile banking and other technologies are adding additional burdens to the risk and compliance teams. Financial institutions need to understand the impact of these changes and implement streamlined compliance monitoring and implementation approaches.

      During this webinar, we'll highlight key regulatory trends and provide pragmatic insights into leading risk and compliance management practices.

      After participating in this webinar, you'll be able to:
      •Identify key risks associated with mobile banking and related mitigation activities
      •Describe the current status of the CFPB’s rule making and the impact on compliance activities and examinations
      •Describe the current status of key Dodd-Frank regulatory initiatives
      •Compare your compliance efforts with a model program

      Eligible for 1 CPE

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    • Consumer Protection Consumer Protection Michael Brauneis, Andrew Smith Recorded: Oct 26 2011 5:00 pm UTC 60 mins
    • A discussion about significant changes in the retail financial services regulatory landscape brought about by the Dodd-Frank Act.

      The central mission of the Consumer Financial Protection Bureau (CFPB) is to make markets for consumer financial products and services work for Americans. The creation of the CFPB will have significant impacts on the retail financial products and services offered as well as how regulations are enforced.

      Topics Will Include:
      • The new Consumer Financial Protection Bureau
      • A new focus on substantive regulation of consumer financial products and services
      • Increased state regulation of banks and financial services

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    • Internal Audit and Third Party Risk Internal Audit and Third Party Risk Tim Leitz, Regional Practice Leader for Risk Advisory Services, Experis Finance Upcoming: Nov 16 2016 5:00 pm UTC 60 mins
    • Regulators acknowledge the risks associated with vendor relationships and have demanded that business leaders monitor and take responsibility for the actions of their vendors through various laws and standards such as the Sarbanes-Oxley Act, the Gramm-Leach-Bliley Act, the FCPA, the Health Insurance Portability and Accountability Act, as well as the Payment Card Industry Data Security Standard (PCI DSS) requirements and CFPB guidance.

      Consequently, vendor management is currently at the forefront of organizational risk management priorities and Internal Audit needs to address vendor management and third party risk in their audit planning and execution.

      In this presentation, you will:
      - Gain an understanding of the potential risks that may arise from the use of third party service providers
      - Identify the basic elements of an effective third party risk management program

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    • Financial Services Industry Update Financial Services Industry Update Bill Gienke, Bill Turner & Cathy Dunn, Experis Recorded: Dec 4 2013 5:00 pm UTC 61 mins
    • The Consumer Financial Protection Bureau (CFPB) and other regulators are intensifying their evaluation and expectations for Financial Institutions’ internal audit and compliance functions. In addition, organizations will be subject to a slate of new mortgage rules that go into effect in early January. Financial institutions need to understand these changes in order to meet increased regulatory expectations.

      During this webinar, we'll highlight key regulatory trends and provide pragmatic insights for most common risk and compliance management practices.

      After participating in this webinar, you'll be able to:

      • Describe mortgage guidance and rule modifications released by the CFPB in the last few months
      • Prioritize key areas of focus for implementation of mortgage rules
      • Identify emerging regulatory audit trends and pressures
      • Articulate key areas of focus for your 2014 audit plan
      • Develop action steps to strengthen your overall internal audit and compliance functions

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    • Financial Institution Regulatory Update Financial Institution Regulatory Update Bill Gienke, Director – Financial Institutions, Bill Turner, Director – Risk Advisory , Cathy Dunn, Risk Advisory Recorded: Dec 6 2012 4:00 pm UTC 61 mins
    • The Consumer Financial Protection Bureau (CFPB) and other Dodd-Frank-related regulatory changes continue to stretch financial institutions’ ability to monitor operational activities and implement new requirements. Financial institutions need to understand the impact of these changes and apply streamlined compliance monitoring and implementation approaches.

      During this webinar, we'll highlight key regulatory trends and provide pragmatic insights into leading risk and compliance management practices. After participating in this webinar, you'll be able to:
      • Describe the requirements of recent Regulation E changes and other recent Dodd-Frank rulemaking initiatives
      • Prepare for a CFPB examination and identify actions that improve consumer complaint processes and minimize the risks of Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)
      • List key examination trends
      • Compare your compliance efforts to leading compliance programs and related practices

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    • Emerging Risk: Heading off Regulatory Scrutiny on Residential Appraisals Emerging Risk: Heading off Regulatory Scrutiny on Residential Appraisals Jack Huntress, EDR, Liz Green, REL-E-VANT SOLUTIONS, Larry Schnapf, Schnapf LLC Recorded: Jul 17 2013 6:00 pm UTC 75 mins
    • For lenders operating in the shadow of the Dodd-Frank Act, CFPB and other regulatory enforcement agencies are focusing their efforts on consumer protection, disclosure and transparency and deem these critical to all areas of an institution’s compliance and operation. A dizzying array of new rules and regulations, often disruptive to existing operations, are raining down upon the mortgage lending industry. Now, however, it’s not enough to simply be aware of emerging rules and regulations. Little known requirements and regulations which have been on the books for years without being enforced are now getting renewed attention from those agencies, likely opening up an entirely new front in the uphill battle to stay compliant. One of the greatest potential risks to lenders arises from requirements for residential property appraisals and evaluations. It is likely we will see stricter environmental underwriting and more regulatory scrutiny on lenders’ risk management policies. Discover now where lenders are most at risk, and learn about cost-effective measures that can be taken to stay out of the regulatory crosshairs.

      The presenters will:

      • Identify existing rules and regulations, little-known and long unenforced, that are likely to be revitalized by regulatory enforcers;
      • Spell out the specific risks that residential property contamination, including vapor mitigation, will pose to a mortgage lender;
      • Explain how the gamut of new and existing requirements will impact traditional due diligence requirements; and
      • Predict the possible financial impact upon lenders, as well as offering potential solutions for risk mitigation.

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