It is well understood that a robust and inclusive Change Management process delivers real business benefit including reducing the risk to the business of Service disruption when introducing new and changed Services into the production environment, but what goes before and how does a Change Management function benefit and align with an established Service Introduction process?
This webinar will examine how a scaleable Change Management process and function can be utilised, and support, Service Introduction of IT Services in your organisation.
From process refinement to execution – ITIL provides the framework, but people are your key to success.
Learn how to leverage a process refinement team to formulate change management procedures that will actually work in your environment, and tips on how to make them live and breathe.
This session is your introduction to the exciting world of Change Management! I will be discussing what you need to know before you get started, how to get buy in and how to build your process so that it works in real life!Read more >
Change Management is one of the most critical ITSM processes for any organisation, but it's worryingly easy to get it wrong! All to many organisations try to deploy, or improve, this key area and struggle to gain adoption from those it's designed to support.
ITIL is a great starting point but where is a poor Change Manager to turn to when confronted with those questions that aren’t covered in the books. “Do Incidents really require changes to resolve them?” “How do I make sure CAB does not turn into a technical torture chamber?” “What happens when Change Management goes home in the evening?” “How do I stop people abusing my emergency change process?” And of course “Just what is a change anyway?!”
Join Peter Hubbard, Principal ITSM Consultant Pink Elephant EMEA, as he shares practical solutions and tips gathered in his almost 20 years experience working within ITSM across all industry sectors.
Chanin Forsyth, Change Manager for American Greetings, will provide insight into a few basics she has learned during her time as both ITSM process manager and project manager. She will share guidelines for shifting culture and rolling out change management to an IT staff as well as highlight implementation milestones, key successes and best practices.Read more >
Following on from Xceed Groups Big Change survey, this webinar provides Top Ten Tips for improving and seamlessly managing change programmes within your organisation. Be amongst the first to hear the headlines from the brand NEW Big Change research
Listen in to learn and find out more about:
• RADIO logs - What it is and why it leads to higher success rates than a RAID log
• Why EAST is the best direction for improving change - a practical approach to applying Behavioural Economics to Big Change
• And much more!
Today’s IT environment has seen an accelerated pace of change and complexity—all increasing demands on IT. Tens, hundreds and even thousands of changes per day should not be done manually.
Join us for a discussion of effective solutions for automating changes in the network, modifying security controls, resolving routing dilemmas and compliance rule conflicts. This session will provide insights gained through years of experience in the network security arena, and share with you how network changes can done securely, accurately and quickly.
Are you tired of hearing about how to implement Change Management and yet when you try it something is still missing? In this session, instead of talking about the perfect implementation of Change Management we take it back to the basics and figure out what is really needed to make Change Management successful. Using a whole-earth approach we will cover the basics, why they are important and what you have to do to make Change Management work. This is a session not to be missed by all Change Managers.Read more >
With DevOps continuing to be adopted by startups & enterprises alike, there needs to be a way to guarantee that the speed and flexibility DevOps provides is supported, and not hindered, by change management standards to ensure the success of modern enterprise.
Join Daniel Breston, Chief of DevOps Transformation for Ranger4, and Adam OBrien, Product Marketing Manager for SunView Software, as they review 5 key ideas and strategies on how to integrate your change management platform with your DevOps initiatives.
About Daniel: A Texan now living in London, Daniel has over 40 years of experience in IT Operations, ITSM, ALM, SIAM, DevOps, and Lean. Daniel currently serves as Chief of DevOps Transformations for Ranger4, a leading consultancy in business transformation based on technology.
Historically, the viewpoint of change management has typically been that it’s best left for organizations that rely on the established processes and guidelines of ITIL. However, continuous deployment methods and ideologies such as Agile IT, DevOps, and bimodal IT have ushered in a new era of high velocity performance that demand change controls to minimize risk, ensure compliance, and provide total visibility across the entire enterprise.
The question begs - Are traditional ITIL-based processes the only true way to effectively implement change management? Or can there be room in the Agile IT world for change tracking and regulatory compliance without becoming a hindrance to speed and productivity? Join George Spalding, EVP, Pink Elephant and Adam O’Brien, Product Marketing Manager, SunView Software as they tackle the tough questions regarding ITIL, DevOps, and change management within an Agile IT environment!
George Spalding is the co-author of ITIL® V3’s Continual Service Improvement core volume. George Spalding was recently awarded the 2012 Ron Muns Lifetime Achievement Award from HDI and is one of the world’s most insightful and engaging IT Service Management and Support experts. In addition to his extensive commitment to improving the industry, George spent several years as a consultant to the White House on technical presentations and White House conferences. He also coordinated technical presentations for members of the President's cabinet, the Smithsonian Institute, and the Federal Bureau of Investigation. George is an ITIL Expert, he is a regular author of IT articles and white papers, and is a presenter at global ITSM conferences and events.
It takes a team of developers to build a website. And only one to bring it down. If you want to deploy with the strength of 10,000 developers, you shouldn’t have wait for someone to configure the permissions. See how big teams are collaborating without exposing high-profile sites to rookie mistakes.
Watch this webinar recording for a walkthrough of the Pantheon feature Change Management, and learn how to:
-Take the guesswork out of managing permissions for large teams and sites
-Control deployment without slowing down your team
-Grant each team member access to one or many sites through one dashboard
Join us for this month’s itSMF USA podcast with hosts Doug Tedder @dougtedder and Eddie Vidal @eddievidal and guest Greg Sanker @gtsanker as we discuss Change Management at the Speed of Business. Listen to Greg’s take on what's different between traditional Change and Agile Change and how to manage change at the new speed of businessRead more >
Head of Responsible Investment, Rick Stathers, comments on the implications of climate change on the investment industry.Read more >
Embracing a content marketing culture is the first step towards becoming a social business. It is the first step to creating marketing that people actually want.
But this change is hard. We can all read books and follow blogs of thought leaders and tips-n-tricks marketers on how to do “digital”, “social” and “content” marketing. While more businesses continue to invest in content marketing and social technologies each year, few are prepared to adopt the culture necessary to drive these new tools.
In this webinar we will answer the following questions:
- why effective content marketing is impossible without a change in culture
- how to develop the right culture, even in the worst organizations
- what steps you’ll need to take to change the organization
- what does it take to get employees to understand this change is needed?
- how can you educate an organization about digital, content and social?
- how do you organize internally to continuously feed the content needs of customers?
- what steps to take to mature into a social business
- technologies needed
- how to convince the C-suite
Through examples and organizational models, this webinar will give you answers and inspiration about how you can also change your organization to embrace a content and social culture.