We look to ITIL processes like Change, Release and Configuration Management to give us more control, insight and improved performance just find massive resistance to change.
Time and again our IT improvementS eludes us because of ‘Resistance to change’.
However ‘Resistance to change’ puts the blame on the ‘Resistor’ and absolves our own ineffective and outdated way we implement change
To gain the benefits of next generation Service Management, we need next generation Organizational Change practices to get us there
Join Paul Vos as he challenges your thinking by presenting proven Organizational Change (OCM) best practices and learn how to prevent false starts and change fatigue.
Change does not have to be a frustrating tug of war, learn how to get change right in one go!
Learn how to improve your project success rate !
Improve your project success rate by leveraging Organizational Change best practices.
Time and again our projects fall short of intended goals due resistance to change.
Blaming the culture is valid but also a dangerous form of externalization.
When we blame culture we make the problem so big it becomes un-actionable for a mere mortal IT professional. We absolve ourselves from even trying to fix the problem and resign ourselves to our sub-optimal project practices, grit our teeth, hope for the best and dream about other companies where people apparently magically embrace Agile, LEAN DevOps without resisting.
Join this session as Paul challenges your thinking by presenting guidance taken from the ProSci organizational change management (OCM) best practice methodology.
Come away with actionable guidance on how to integrate OCM principles into your projects to maximize adoption.
It is well understood that a robust and inclusive Change Management process delivers real business benefit including reducing the risk to the business of Service disruption when introducing new and changed Services into the production environment, but what goes before and how does a Change Management function benefit and align with an established Service Introduction process?
This webinar will examine how a scaleable Change Management process and function can be utilised, and support, Service Introduction of IT Services in your organisation.
This session is your introduction to the exciting world of Change Management! I will be discussing what you need to know before you get started, how to get buy in and how to build your process so that it works in real life!Read more >
From process refinement to execution – ITIL provides the framework, but people are your key to success.
Learn how to leverage a process refinement team to formulate change management procedures that will actually work in your environment, and tips on how to make them live and breathe.
Change Management is one of the most critical ITSM processes for any organisation, but it's worryingly easy to get it wrong! All to many organisations try to deploy, or improve, this key area and struggle to gain adoption from those it's designed to support.
ITIL is a great starting point but where is a poor Change Manager to turn to when confronted with those questions that aren’t covered in the books. “Do Incidents really require changes to resolve them?” “How do I make sure CAB does not turn into a technical torture chamber?” “What happens when Change Management goes home in the evening?” “How do I stop people abusing my emergency change process?” And of course “Just what is a change anyway?!”
Join Peter Hubbard, Principal ITSM Consultant Pink Elephant EMEA, as he shares practical solutions and tips gathered in his almost 20 years experience working within ITSM across all industry sectors.
David Cuthbertson will show you methods and techniques to help achieve a baseline map of your IT systems, supporting not just GDPR issues but also change control, operational management and risk assessment.Read more >
Chanin Forsyth, Change Manager for American Greetings, will provide insight into a few basics she has learned during her time as both ITSM process manager and project manager. She will share guidelines for shifting culture and rolling out change management to an IT staff as well as highlight implementation milestones, key successes and best practices.Read more >
Building a strong foundation is a great way to begin any endeavor - change management is no different. Earlier this year, we covered change management according to ITIL. Now, we take a step back to cover change management from a less technical perspective.
Join Britt Layman, Customer Success Manager at Samanage, on Wednesday, September 27 at 2pm EST, as he walks you through the process of determining use cases and setting up change management.
• The basic elements of change management
• What processes are prime for change management
• Tactics to effectively involve cross-departmental collaboration for approvals
• What to do when processes don’t go according to plan
In this seven minute video, learn about the benefits of Log-Based Change Data Capture and the benefits for real-time data integration.Read more >
Christoph Goldenstern, VP of Strategy & Service Excellence, explains how Kepner-Tregoe’s “plug-ins” for ServiceNow support IT Service management teams to drive improvements in incident, problem and change management. Christoph also unveils new troubleshooting simulation technology designed to bridge the gap between classroom and real-world situations. Teams can now practice critical problem solving skills in a real, but safe learning environmentRead more >
If you’re new to change management, here’s the crash course you’re looking for. Even if you're not new to change management, you'll want to attend this webinar. We'll cover everything you need to know to survive your first 90 days in change management--and continue to thrive. Whether your organization is just getting started, or has an existing program in place, this session will cover everything you need to know for a successful start in managing IT changes.
Topics covered will include:
• What is change management and why do we need change it?
• How can we show business value?
• What are some pitfalls to avoid?
• Getting business stakeholders engaged
• Normal changes, Standard changes, and Emergency changes explained
• The CAB meeting
• Avoiding bureaucracy
Learn how to reduce risk and add value to the business through effective Change Management implementation. Troy DuMoulin, ITIL Expert with Pink Elephant, and Carlos Bernal, ITSM Leader with Cherwell, will provide practical advice on how successful IT organizations establish effective Service Transition processes such as Change & Release Management, while balancing both risk and speed.Read more >
How do you make sure changes are smoothly implemented? How do you achieve lasting benefits? Kevin Johnson focuses on the impact of change on people as they move from one situation to another.
Kevin gained the majority of his business experience in senior management in the financial services industry. As a senior consultant he worked with blue chip organisations across Europe, Asia and the United States including Banco de Portugal, Ford Europe, VW, the Whitbread Group and Delta Airlines.
In this session Richard Josey will explore the key considerations when implementing or adapting a Change Management process. The following key questions will be addressed:
How do we make sure our change management process is appropriate?
How do we get the intended benefits from our Change Management Process?
How do we embed Change Management in our organization?
What else do we need to consider? How does Change relate to other processes, such as Configuration Management.
Durch neue Technologien ändert sich die Welt um uns herum immer schneller, was auch größere Auswirkungen als jemals zuvor mit sich bringt. Zum Beispiel stellt das Konsumieren von Unternehmens-IT die gängige Arbeitspraxis vor neuen Herausforderungen. Auch die enormer Ausbreitung von Geräten und Endpunkten führt dazu, dass sich Unternehmen mit Internet of Things Strategien beschäftigen müssen. Zudem werden durch Virtualisierung und Cloud Technologien neue, revolutionäre Wege eingeleitet, wie wir heutzutage Services konsumieren. Aber, das Handhaben von komplexen Infrastrukturen ist schwierig, ein erfolgreiches Managen von Änderungen (Changes) über diese vielschichtige Infrastruktur hinweg kann ein “Alles oder Nichts” für ein Unternehmen bedeuten.
Hier nun die richtige Balance zwischen Agilität und Kontrolle zu finden, ist extrem kritisch für eine IT Organisation, die sowohl das Ziel hat, Risiko zu minimieren aber dennoch Business zu ermöglichen.
Dieses Webinar stellt die entscheidenden Grundlagen für einen neuen, modernen Ansatz im Change Management dar (der ebenfalls die Bereiche Configuration und Release Management tangiert), um es IT Abteilungen zu ermöglichen, Changes effektiver durchzuführen:
- Sinnvolle Automation: Eliminieren des Risikos und dies lieber früher als später durchführen
- Von Daten zu Einblicken gelangen: bessere Entscheidungsfindung mit kontextabhängigen Daten
- Gelegenheitsnutzer besser unterstützen: Einfache und intuitive Benutzererfahrung unterstützen
ITIL, also known as the Information Technology Infrastructure Library, is the global standard for IT best practices. In this short webcast, ITIL v3 Master Anthony Orr details what to plan for and pitfalls to avoid when implementing IT Change Management. He discusses the reasons why change management is important and how to direct it within your organization in order to reduce risk and support the overall strategy of the business. Learn best practices from ITIL from Author and Examiner Anthony Orr.Read more >
Unify your change management process and ensure your team gets the most out your technology to bring your business to the next level, and give you all the visibility you crave.
Join Acorio for an Expert Web Clinic on Thursday, July 14th @ 12 PM ET and see how a cohesive approach to change management execution helps you eliminate confusion and streamline the often-fragmented pieces of your change management process.
You will learn how to pinpoint process improvements, optimize ServiceNow for Change Management, and avoid common pitfalls. We will:
- Identify the most common critical process gaps
- Prepare for common change management “gotchas” – and how to address them
- Review how best-in-class organizations approach their change processes today – even in regulated industries.
Bring even more sanity into your IT change process and focus on high-value activities to move your business forward.
Following on from Xceed Groups Big Change survey, this webinar provides Top Ten Tips for improving and seamlessly managing change programmes within your organisation. Be amongst the first to hear the headlines from the brand NEW Big Change research
Listen in to learn and find out more about:
• RADIO logs - What it is and why it leads to higher success rates than a RAID log
• Why EAST is the best direction for improving change - a practical approach to applying Behavioural Economics to Big Change
• And much more!
Incidents, planned changes, service transformations and technology refreshes all require change impact analysis - but many still find it difficult to deliver a centralised system. This webinar will show methods and techniques found to work in practice for hybrid and cloud environments..Read more >
Today’s IT environment has seen an accelerated pace of change and complexity—all increasing demands on IT. Tens, hundreds and even thousands of changes per day should not be done manually.
Join us for a discussion of effective solutions for automating changes in the network, modifying security controls, resolving routing dilemmas and compliance rule conflicts. This session will provide insights gained through years of experience in the network security arena, and share with you how network changes can done securely, accurately and quickly.
Change Management challenges – people & process.
Bring sanity to your IT Change process: Influence the Change Management Culture
Change Management challenges with people & process – The first in a 3 part series on IT Change Management
Following the path of Crawl, Walk, and Run; learn to crawl before you fall. Many IT shops have change management where everyone submits changes for work they want done, process and enforcement is simplistic, and reporting is minimal. Join Acorio for this lively discussion as we cover the following topics:
Culture of Change
Change Management Steps of Maturity
Resistance to Process Enforcement
You’ll come away with a better understanding of the challenges and practical ways to address them.
Cultural Change is one of the hardest things to crack within any organisation, let alone within IT. IT is fast paced - moving responsively to the business, technological and even public requirements. However, a required cultural shift from within is rarely successful. On average a mere 30% of Cultural Change Initiatives are successful, and a lot can be lost when it fails!
Join Helen Windle, ITSM Consultant, as she guides you through the key points to get it right first time.