Hi [[ session.user.profile.firstName ]]
Sort by:
    • Enabling Content in Chatbots and AI: The Microcontent Solution
      Enabling Content in Chatbots and AI: The Microcontent Solution Steve Manning, Vice President Consulting Services, Precision Content Recorded: Oct 3 2018 9:00 pm UTC 77 mins
    • We are giving you a second chance to catch one of our favorite sessions! The addition of Bots, voice-enabled interfaces, and Artificial Intelligence means we must change the way we structure content. We are moving from a broadcast style of communication – publish and hope for the best – to a more conversational style of communication. More question and answer.

      This imposes requirements on the content models you need to create if you want to talk to the Bots. We must be more granular in our models. We need to implement Microcontent.

      Join our special guest host, Val Swisher, and Steve Manning In Part II of this series, where Steve will go a little deeper. He will discuss the language of bots/AI: intents, attributes, and assets. Then he’ll relate that to how the granularity you design into your models, the semantic labels you apply to elements, and the taxonomy you capture in creation can make or break your ability to publish DITA content to the new technologies. The session will include real-world scenarios that rely on a microcontent strategy.

      Read more >
    • Accelerate Your Digital Business with Modern Content Services
      Accelerate Your Digital Business with Modern Content Services Cheryl McKinnon, Principal Analyst, Forrester Research; David Downing, EVP, ASG; Greg Wilson, Director of Sales, Content, ASG Upcoming: Nov 1 2018 6:00 pm UTC 60 mins
    • Modern content services and flexible platforms have won the generational war over traditional monolithic suites. A third of enterprises are leveraging newer, modern content platforms … is your organization one of them?

      Attend this webinar hosted by ASG, and featuring guest speaker Cheryl McKinnon, Principal Analyst at Forrester Research, to learn about the top trends shaping the ECM market and benchmark your own program against industry peers.

      Businesses today demand agility, integrations and interoperability. Documents contain data that is hard to mine for insights in older suites – thus analytics increasingly drives content management roadmaps. Join us and hear how companies like yours are addressing new use cases for content management and delivery.

      Come discover:
      - Latest emerging technologies, such as analytics and intelligent content services in the context of content
      - Where other businesses are in their content management maturity, how they govern their programs, and where they are re-thinking their business cases
      - Where the future of content services is moving and why a platform approach can help overcome top challenges such as user adoption and content sprawl

      Don’t miss this opportunity to find out how you can accelerate your digital transformation with modern content services.

      Register Now.

      Read more >
    • The 4 Pillars of Content Marketing
      The 4 Pillars of Content Marketing Kelsey Loughman, Kapost; Kate Athmer, Integrate; John Hurley, Radius; Yoav Schwartz, Uberflip Recorded: Apr 5 2017 3:00 pm UTC 64 mins
    • The process of content marketing can be defined by a four pillar system: Creation, Experience, Distribution, and Insights. Marketing teams must have the people, processes, and tools in place within each pillar of the framework in order to effectively execute their content marketing strategies, but many teams fail to fulfill all four pillars.

      Do you know where your efforts are lacking?

      In this webinar, we're joined by four marketing leaders from Kapost, Integrate, and Radius (each representing an area of the four pillar framework) who share their top tips for improving your content marketing processes and technology.

      You will learn:
      - The 4 Pillars of Content Marketing framework
      - Actionable tips for improving your content marketing process
      - How to identify technology gaps in your content marketing software stack

      Read more >
    • Creating a Lasting Content Strategy for Your Business Using Tech Platforms
      Creating a Lasting Content Strategy for Your Business Using Tech Platforms Jean Ginzburg, CEO and Founder, Ginball Digital Marketing Recorded: Aug 23 2018 4:00 pm UTC 46 mins
    • Content is now the way that businesses should be selling their products and services. Creating a consistent content strategy will set you up for success. Content can consist of various types of media, such as video, audio and written blogs or articles. Using technology to create, distribute and schedule your content will keep your business top of mind for your ideal target market. Join this live webinar with Jean Ginzburg to learn more about how to develop a content strategy for your business.

      About the speaker:
      Jean Ginzburg is a #1 best-selling author, serial entrepreneur, digital marketing expert with more than 10 years of industry expertise helping companies scale revenue, optimize sales and marketing processes and improve productivity. Jean is the CEO and Founder of JeanGinzburg.com, a digital marketing education company and Ginball Digital Marketing, a digital marketing agency. Jean's clients range from brand name Fortune 500 companies to innovative start-ups. Additionally, Jean is a contributing writer for AMEX Open Forum, Influencive and Authority Magazine. In July 2018, Jean was named a "Women to Watch" by Colorado Biz Magazine.

      Read more >
    • Quality that Converts: Using Content as a Catalyst for Action
      Quality that Converts: Using Content as a Catalyst for Action Charlotte Bohnett, Director of Demand Generation & Brooke Andrus, Content Marketing Manager at WebPT Recorded: Oct 18 2017 5:00 pm UTC 33 mins
    • On its own, “quality” is a subjective term. What’s high-quality to one person might seem mediocre to another. So, how do you ensure the content your company produces is better—and higher-quality—than what your competitors are offering? Simple: You measure quality based on conversion.

      After all, you shouldn’t be creating content in a vacuum: each piece you produce should have a purpose beyond merely meeting your—or your company’s—subjective standards for quality.

      Beautiful, unique, well-constructed content doesn’t mean a whole lot if it doesn’t move the proverbial needle—whether that needle points to increased top-of-funnel traffic, more demo submissions, or greater upsell potential.

      In this webinar, Charlotte Bohnett and Brooke Andrus will discuss how they’ve leveraged content in a way that not only sets WebPT—a niche healthcare software company—apart from its competitors, but also supports the company’s overarching marketing goals and, most importantly, drives action.

      As part of this discussion, the presenters will highlight several key examples of content that have shown immense conversion value, including:

      - Themed pillar pages, blog posts, and downloads that work in tandem to capture and retain search traffic as well as drive email submissions

      - Free educational webinars that drive genuine lead activity and feature content and design that are far superior to anything else available in the rehab therapy industry—as well as carefully planned and executed promotion and distribution of those webinars

      - An industry salary guide download that has generated unprecedented top-of-funnel email submissions—and is easily replicable in most B2B spaces

      Read more >
    • How to Extract Content from Outdated Systems
      How to Extract Content from Outdated Systems Stephani Clark Recorded: May 1 2018 5:00 pm UTC 60 mins
    • Moving from legacy systems to modern technology can be a daunting task. Depending on the number of documents you currently have, just deciding what to move can be difficult.

      Join The Content Wrangler and Stephani Clark of Jorsek LLC to learn how to perform a content audit, develop a conversion plan, and learn about other considerations when transferring content.

      About Stephani Clark

      Stephani Clark is a Customer Success Manager for easyDITA, a DITA Component Content Management System based in Rochester. She works to train and assist users of easyDITA’s software. Stephani also works on easyDITA’s information development team and spends about half her time creating technical documentation for the software.

      Before she worked for easyDITA, Stephani spent over ten years working for her family’s energy efficiency company. During that time, she worked in sales management, operations, and project management. Stephani also developed the company’s training program and served as their National Training Administrator, which brought her to Rochester in 2010 when the company opened an office there.

      Read more >
    • Using a Global Content Operating Model to Deliver Exceptional Digital Experience
      Using a Global Content Operating Model to Deliver Exceptional Digital Experience Val Swisher - Content Rules, Inc. and Philip Delaney - SDL Upcoming: Nov 15 2018 6:00 pm UTC 60 mins
    • Companies need a global content operating model (GCOM) to address the growing complexities of the content supply chain in order to deliver multilingual digital experiences.

      In this session we will walk you through the GCOM and detail how you can optimize your source content to make it global-ready: easier, cheaper and faster to translate, with better translation results.

      We will also discuss the translation and content management technologies that help enable GCOM and why they are necessary, and the phases of GCOM maturity where we see these technologies appear. And finally, the role artificial intelligence (AI) is playing in helping augment these technologies.

      Takeaways from this webinar:

      * Attendees will learn how to make their source content global-ready

      * Understand the technologies used to deliver exceptional multilingual digital experiences

      * See how AI is helping shape the digital landscape

      Read more >
    • Copywriting to Content Design: Creating Content That Delights
      Copywriting to Content Design: Creating Content That Delights Padma Gillen, Scroll UK Recorded: Dec 12 2017 6:00 pm UTC 57 mins
    • In 2013, GOV UK, the government services website for the United Kingdom, won the prestigious D&AD Black Pencil for its contribution to moving content forward as a design discipline. Since then GOV UK has been name-checked and modeled around the world as *the* way to do public sector content. And yet, aside from those who are really “in the know,” the practice of content design is still little known outside of government content circles. And inside of government, many people talk about it, but not many know how to do it well.

      Join Paul Perrotta, sitting in for Scott Abel, The Content Wrangler, and his special guest, Padma Gillen, of Scroll UK, for this free, one-hour webinar. Formerly Head of Content Design for the UK's Government Digital Service, Padma has been at the heart of this emerging discipline since its earliest days. He now teaches others how to do it, and helps organizations rebuild their entire content function around the principles of user needs, designing with data and agile content production.

      In this webinar, Padma will introduce you to these principles and explain how to incorporate them into your approach. Attendees will learn how to place the needs of users at the heart of your content strategy, apply agile methods to content production, and learn to understand the governance models needed to improve your content significantly.

      Read more >
    • How to Create a Webinar Factory: Lessons Learned from The Content Wrangler
      How to Create a Webinar Factory: Lessons Learned from The Content Wrangler Scott Abel, Chief Wrangler at The Content Wrangler Recorded: Oct 17 2017 5:00 pm UTC 57 mins
    • The Content Wrangler is a San Francisco-based global digital media company that exists to help organizations adopt the tools, technologies, and techniques they need to connect content to customers.

      A small shop with two employees, The Content Wrangler uses webinars to build awareness, develop interest, and spot right-fit prospects. To compete with much larger firms, the company leverages its content strategy know-how to produce nearly 100 webinars a year on BrightTALK.

      Producing that many programs may seem unrealistic for even a much larger team, but it’s possible because the company applies principles from lean manufacturing to their webinar production processes -- a format that any company can replicate.

      Join BrightTALK for a special presentation from Scott Abel, Chief Wrangler at The Content Wrangler. You’ll learn how The Content Wrangler built one of the fastest growing—and most engaged—channels on brighttalk.com.

      You’ll discover how adapting lessons learned from single-source publishing can be applied to your webinar production process, enabling you to produce more webinars with less effort.

      Read more >
    • Content Science Review: Inspiration + Insight for Content Professionals
      Content Science Review: Inspiration + Insight for Content Professionals Colleen Jones, CEO, Content Science Recorded: Sep 18 2017 5:00 pm UTC 61 mins
    • Business today is digital, and that makes content critical. Where can you get tips, advice, and inspiration for the content side of business? Enter the online magazine for content professionals—Content Science Review.

      Join me, Scott Abel, The Content Wrangler, and my special guest, content scientist Colleen Jones, for this presentation about Content Science Review. You'll learn what Content Science Review is — and what it's not. You'll discover the breadth of coverage and the benefits of both free and paid registration. If you're a writer looking to expand your influence, you'll learn how you can pitch story ideas to the editors.

      As an added bonus, the editors will share their top-three reader-contributed insights of 2017!

      Read more >
    • [Google Case Study] Optimizing Content for Improved Translation Effectiveness
      [Google Case Study] Optimizing Content for Improved Translation Effectiveness Jon Ann Lindsey, Google and Val Swisher, Content Rules Recorded: Sep 19 2017 5:00 pm UTC 59 mins
    • We’ve all heard advice about how to improve source content. These tips and tricks usually sound like perfectly reasonable suggestions. Common sense, right?

      But, where's the proof that these so-called best practices actually improve customer experience? In 2016, content strategists from Google visited 11 countries to talk to customers in order to find out what these real people actually want and need from their content. As it turns out, lessons learned from Google customer feedback research provided some surprising results.

      Join me, Scott Abel, The Content Wrangler and my special guests, content strategy manager, Jon Ann Lindsey (Google) and global content strategy expert, Val Swisher (Content Rules), for a lively discussion about the importance of getting feedback before you make decisions about how you’ll translate and localize content. You'll learn several ideas you can use to adjust your source content so that your translations are improved. You’ll see lots of examples from content in the real world and leave with actionable items that you can implement immediately.

      You will learn which problems Google found (they weren't just the usual suspects) and to make big improvements in your content that are easy to implement. And you'll discover why overtly "empathetic" language and reassurances don't always serve the needs of customers.

      This program is brought to you by LocWorld35 Silicon Valley: The conference for global business. www.locworld.com

      Read more >
    • Break Up (with) Your Content: Preparing Structured Content for a Future of Bots
      Break Up (with) Your Content: Preparing Structured Content for a Future of Bots Doug Kim, Content Strategist, Microsoft Office Recorded: Aug 9 2017 9:00 pm UTC 60 mins
    • Everybody’s talking about bots, but even if you don’t have one yet, how do you get your content ready for a future full of bots? And what about the next thing after that, and after that? The key is writing and structuring content in a clean, simple, granular way.

      Join me, Scott Abel, The Content Wrangler, and former journalist—and Microsoft Office content strategist—Doug Kim, for a free, one-hour webinar designed to help you understand the need for structured content in our fast-changing technology-powered world. Doug will discuss why structured content is needed for much more than multi-channel publishing 

Attend this session to learn how to lay the foundation for future by restructuring your content, why it’s critical to match single intents to single answers, and why we need to reuse content in bots, instant answers, and other advanced content forms.

      Doug willl give pointers on how to:

      1) Lay the foundation for future by restructuring your content
      2) Match single intents to single answers
      3) Reuse content in bots, Instant Answers and other advanced content forms
      4) Learn how clean, simple content benefits accessibility and inclusivity

      About the presenter

      Doug Kim spent his formative years in journalism, where he eventually became Arts and Entertainment editor of The Seattle Times. He’s been at Microsoft for eight years, where, amongst other things, he’s led efforts to revamp the voice and tone of content and UI text in the Microsoft Office suite and improve video and multimedia content. More recently, he drove the content strategy for the Bing-based content form known as Instant Answers for Windows 10. While continuing to nurture Instant Answers, he leads a team focused on accessibility, Inclusive Design and Microsoft’s experimental new Virtual Support Agent.  So yes, he went from editing Britney Spears reviews and restaurant coverage to technical content, but in his mind it all makes sense.
       

      Read more >
    • Meet Content Science Academy: A New Content Training Experience
      Meet Content Science Academy: A New Content Training Experience Colleen Jones, CEO, Content Science Recorded: Jun 6 2017 5:00 pm UTC 62 mins
    • Want to grow your content career? Lead a content team and would like to empower them with up-to-date knowledge and skills? Wish there was an easier way to start a center of content excellence? Learn about a new option to address those needs, Content Science Academy, in this interactive webinar.

      Join me, Scott Abel, The Content Wrangler, and my guest, Colleen Jones, CEO of content intelligence + strategy firm, Content Science, for a review of the Content Science Academy. Attendees will:

      * learn what Content Science Academy and its purpose are
      * get introduced to topics covered now
      * have the chance to express opinions about upcoming topics
      * learn how to use Content Science Academy as an individual or an enterprise
      * obtain a code for a 25% discount on a course or certification

      ABOUT THE PRESENTER

      As CEO of the content intelligence + strategy firm Content Science and a Star Wars fan, Colleen Jones regularly advises top organizations on becoming Jedi Masters of content. Colleen spearheaded the development of ContentWRX, a software service that has collected more than 70,000 data sets to assess content effectiveness. Colleen wrote the cornerstone content book "Clout: The Art and Science of Influential Web Content" and speaks at conferences and client events around the world.

      Read more >