In this webinar, we will see that with the arrival of the Internet, tablets, and smartphones, the expectations of customers have changed over the past 15 years. While many industries have been disrupted, banking is one of the industries that is yet to experience a big change. This has created a big gap for Fintech to flourish.
Is banking under attack? No. Fintech represents the opportunity for banks to not only serve their clients better, but also generate more revenues by lending their infrastructure to Fintech and indirectly reaching out to new audiences.
In this panel session, we will discuss:
-Incumbent banks, challenger banks, neobanks, internet banks -- What are the different business models developing?
- What are the digital and additional distribution/commercial channels or major transformational events that are redefining banking business models?
-Are we going toward full-frontal competitive battles, coopetition or partnerships between banks and fintech?
-How are regulatory evolutions impacting - positively or negatively - digital banking?
-The centrality of the user/consumer experience and requirements
DevOps, Agile, and the on-going rise of the Line of Business (LoB) are changing modern service delivery. Increasingly, new concepts such as bimodal or 2-speed IT have come to the forefront that encompass blending structured approaches and new trends. On one dimension there are traditional IT processes and the need for strong controls. On the second, is a push for agile development with faster releases driving the need for more automation.
Join us to learn how these trends align (or not) and recommendations for the service desk organization and ITSM overall.
Founded in 1668, Merck KGaA is a leading company for high-tech products in the pharmaceutical and chemical sectors. A global IT organization with IT units in 67 countries helps Merck stay innovative and ahead of the game. At the core of this organization is a Project Management Office responsible for both portfolio and project control.
In this webinar you will learn:
How Merck have deployed HP PPM to prioritize, manage and control more than 700 projects per year
How Merck uses their PPM platform to drive efficient project control and portfolio management
You can’t manage what you can’t measure and most of us find it difficult to formulate a strong cloud policy to complement what we’ve been doing in-house because it’s difficult to understand how good we are at managing our existing technologies. In this webinar we’ll explore the world of cloud analytics. We’ll look at how you can take Big Data principles and apply them to provide unique business-aligned insights. We’ll show you how to measure how well your organization manages on-premises, cloud and hybrid services and how to improve measurement and make it accessible to anyone in the organization to drive better decision-making.Read more >
What value does your IT Service Management solution provide to your business? To your users? How do you measure service quality and efficiency? In a world where IT performance data is spread across many systems, using spreadsheets or other manual tools is error-prone and inefficient. On the other hand the data to answer these questions is there – it’s in your service desk and other solutions. What if you could access this operational performance data coming from different systems and tools through a single lens and get meaningful answers from it?
Join this session to learn more about IT performance KPIs and how we can help you demonstrate value to your business and IT users.
Benchmarking is a critical first step in evaluating and improving a company’s financial operations. Having access to information about how other firms manage their finance function can help you identify opportunities for improvement and create best practices that suit your unique circumstances.
This webinar will allow accounting and finance executives to more easily compare their own operations with peer companies and gain insights into new and innovative enhancements that can help to improve performance.
The recorded version of this webinar does not qualify for CPE credit.
Disruptive new technologies such as mobility and the cloud fundamentally change how IT is measured and managed.
In this session, we will discuss how IT can fully determine the cost of services for use as a comparison or for chargeback or show-back and how IT can be more transparent with the business value being provided by their services.
In the past, IT organizations could simply cross-charge their costs and report on service-level agreements (SLAs). Today, business customers can go to Amazon, Azure or other providers’ web pages and see prices for servers, storage, databases and more as well as seeing performance metrics for those services.
This means that, for the first time, IT needs to have public cloud-comparable costs for service options and transparent performance information. By doing this, IT can generate a cost-effective strategy that improves operating efficiency while embracing the cloud, whether public or private or a hybrid.
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