Adopting ITIL in many organization does not always work out as planned. There are organizations that try ITIL and say "ITIL is not for them". I say ITIL is for every organization. No organization has to adopt ITIL in it's entirety. Adoption does not mean apply ITIL concepts or technology and keep doing what you have been doing. Change needs to happen and one of the key elements of change is automation applied to the process areas. In this session, Anthony will explain common challenges and how to automate ITIL for service performance enhancement.Read more >
Automation can seriously improve your customer experience, but can you imagine replacing infrastructure BEFORE it breaks? The world of automation is not exclusive to DevOps, however, as we start to automate ITIL, DevOps may get the applause.
Join this webcast to discover how automation will impact ITIL and companies of the future.
ITIL, also known as the Information Technology Infrastructure Library, is the global standard for IT best practices. ITIL v3 Master Anthony Orr covers four areas of ITIL processes: Incident Management, Problem Management, Change Management, and DevOps. Be sure to download the ‘How to Apply ITIL Processes’ guide in Attachments, which contains detailed lists of ITIL Do’s and Don’ts covered in this webinar, along with additional ITIL resources. This session is a compilation of the four short ITIL webinars on our BrightTALK channel.Read more >
ITIL, also known as the Information Technology Infrastructure Library, is the global standard for IT best practices. In this short webcast, ITIL v3 Master Anthony Orr details what to plan for and pitfalls to avoid when implementing IT Change Management. He discusses the reasons why change management is important and how to direct it within your organization in order to reduce risk and support the overall strategy of the business. Learn best practices from ITIL from Author and Examiner Anthony Orr.Read more >
Service Lifecycle model (ITIL 2011: Service Lifecycle Model) is a model with which an organization can utilize and systematically manage the services it is producing from all the way from idea to retirement. Service Lifecycle model is one of the key concepts in current version of ITIL. Despite this the model is seldom utilized in full scale of service provision. In this webinar Mikko Korhonen will go through teh primary principles how the model can be modified to organizations' needs. Mikko will also recap based on his long experience the key practices how the model can be implemented to provide value in all lifecycle stages as quickly as possible.
Mikko Korhonen is solution-oriented professional well versed in Enterprise Sales, Business Development, Service and IT Service Management, Project Management and Process Improvement. Notable success in selling, advising and directing a broad range of corporate IT initiatives
Solid experience in enterprise sales, consulting, coaching, workshop-methods, change/project management, enterprise architecture and process development.
Simon Dorst and Michelle Major-Goldsmith of Kinetic IT address the past, present and the future of ITIL in the context of digital transformation.Read more >
Service Asset and Configuration Management (SACM) is arguably the most difficult process to successfully implement. The presentation will cover in some detail the theory, its translation and the practice of implementing SACM as two separate processes (ITAM and SACM).Read more >
IT has been changing, and continues to do so, in reaction to technology advances and digital transformation. Terms like “application economy” and “modern software factory” have become commonplace in IT strategy discussions. At a more practitioner level, IT has added practices or methodologies like Lean, Agile and DevOps to its arsenal, adding to the constructs set in place with ITIL® to make organizations more effective. Watch this webcast to learn about guiding principles of change, agile sprints, creating an end-to-end operating environment, continuous delivery software pipeline, push-button deployment and KPIs, and how they are impacting ITIL’s evolution in conjunction with these Lean, Agile and DevOps practices.Read more >
Every organization needs to become a modern software factory. You're developing new capabilities to quickly deliver high-quality customer experiences. You've deployed software that enables rapid development. And you're nurturing an agile mind-set with a primary focus on customers. At some point during this journey, people up the food chain will ask about their return on investment. Do you have a process or framework in place to respond to the question with knowledge derived from quantifiable data? In this webcast, ITSM author Darren Arcangel dives into how ITIL® metrics and continuous service improvement can help quantify this business value.Read more >
Every service needs support. A key aspect of ITSM/ITIL is service support. IoT, Things need support and can help deliver better services for you organization. The key is understanding the architecture and the platform that is needed in order to take advantage of the synergies between IoT and ITSM/ITIL. In this session, Anthony will explain the next stage of ITSM/ITIL evolution that embraces the Internet of Things.Read more >
ITIL is still relevant and more important than ever to manage
the business pressures to operate lean and be more agile. ITIL
is the core foundation to ITSM disciplines to manage the
“chaos” effectively. In this webinar, learn the inner workings
of The Authentic Service Lifecycle in relation to DevOps
concept, and what the term Value Visibility means and why its
so important to know for ITSM success.
We will also go over the three fundamental building blocks of
transformation to achieve the right collaborative model for
This session defines the differences and similarities of Agile and ITIL along with best practices for implementing Agile concepts into an ITIL environment.Read more >
IT is responsible for supporting the business through daily operations, growth, and change. This hefty responsibility puts IT at the heart of nearly every forward-thinking organization. Unfortunately, there is no single methodology that tells IT exactly what to do, but Integrating best practices that support agility, while also providing stability is the only way to remain competitive.
ITIL, the most popular IT best practice framework, raises skepticism when it comes to agility. However, when applied judiciously, strategically, and in the context of agile and lean principles can provide a stable platform while enabling speed and efficiency.
Join Tracy Barnes of STRITCO and Chuck Darst from Cherwell Software as they discuss the 7 Deadly Sins of ITIL Implementations - How to Move at Digital Speed While Upholding ITIL Principles.
About Tracy: Tracy was the project manager for the successful ISO/IEC 20000-1:2005 certification at the Florida Department of Revenue. The first state government agency to be certified in the United States. Tracy has achieved the following certifications: ITIL Expert, PMP, Executive Consultant/Manager in ITSM according to ISO/IEC 20000, Six Sigma Green Belt, Internal Audit Certificate in ITSM according to ISO/IEC 20000-1:2011, and is a Certified Public Manager.
ITIL on IT-palveluhallinnan parhaiden käytäntöjen viitekehys, josta on muodostunut aihealueen ”de Facto” -standardi maailmanlaajuisesti. ITILiä on myös kritisoitu liiasta byrokratiasta ja jäykästä lähestymisestä aihealueeseen. Ketterä ohjelmistokehitys (engl. agile software development) on joukko ohjelmistotuotantoprojekteissa käytettäviä menetelmiä, joille on yhteistä toimivan ohjelmiston ensisijaisuus, suora viestintä ja nopea muutoksiin reagointi. Ketteriä menetelmiä on useita. Ketterien menetelmien periaatteita voidaan hyödyntää myös ohjelmistokehityksen ulkopuolella. Tässä esityksessä tarkastellaan ITIL viitekehyksen käyttöönottoa ja palveluhallinnan prosessien kehittämistä ketterien menetelmien avulla.
Mikko Korhonen on palveluhallinnan ja muutosjohtamisen valmentava konsultti, jonka erikoisosaamista on turhan mystiikan karsiminen ja viitekehysten sovittaminen toimiviksi käytännöiksi eri kokoisiin organisaatioihin.
Lean, Agile, DevOps, ITIL and ITSM. Five powerful IT process domains all competing for your attention and budgets. Do we really need them all? Do we even need to pay attention to them? If so, do they play well together? This session will explore these questions by taking a look at each of these domains, exploring their commonalities and differences. But most important, this session will provide you with ideas on where the synergies lies that you need to exploit to stay on top of your ITSM game.Read more >
Service Integration And Management (SIAM) is a way of ensuring seamless delivery of service to your end users by utilising multiple IT service providers, working to a common framework.
But what is it? Where did it come from? Does it work? What, when you get right down to it, is it?
Join Peter Hubbard from Pink Elephant as he provides an overview of SIAM, how it works, how it integrates with other bodies of ITSM knowledge such as ITIL, and tips and tricks for successfully implementing it.
Too Much Process: How to Do ITIL Wrong.Read more >
Big things are happening in software. Agile Software Development and DevOps are delivering innovations at a rate never seen before. Prompting many to ask 'Is this the end of ITIL?'.
There is a perception that DevOps and ITIL cannot play well together. That an you must choose one over the other or risk catastrophic failure. This is simply not true.
Many do not realize that DevOps relieson core concepts and processes of ITIL to be successful. Ignoring this relationship means missing out on service improvements that may be introduced and developed by integrating key areas of the ITIL framework and the collective body of knowlege that is DevOps.
In this webinar we will take a close look at the simple things organizations can do to get most out of a balanced blend of traditional and modern IT practices.
Before attempting to adopt ITIL best practices, you have to get buy-in from your executives. How do you do that? Present ROI projections built on sound research! Watch this detailed case study on how to justify and obtain funding for your ITIL project.
Why watch this webinar:
-See a 4 step plan for a successful ITIL implementation project
-Identify ways to gain internal support and convince executives
-Discover how this customer built and validated ROI projections
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A critical success factor in Digital Transformation is building out a compliance by Design approach that is proactive versus reactive. Join Jeanne Morain and special guests - Malcolm Fry - Industry Luminary for ITIL and Mark Bodman - IT4IT strategist to learn prescriptive guidance on designing in the automation of ITIL and other compliance frameworks into your Digital Transformation Strategy.Read more >
We Will Cover:
- Lack of business awareness creates chaos and damages IT reputation
- What's the problem?
-How do we change? What do we change?
- Using change to scope managed services
- Configuration Management is a puzzle of assets, be sure the pieces fit and align properly
-Problem, Change and Configuration Management for your business is not the same as its done for IT
Should I implement ITIL v3? Or is v2 or v4 the right approach?Read more >
Best practices for designing, improving, delivering, and managing IT Service Management (ITSM) solutions are typically defined by the ITIL framework. Most ITSM solutions can be designed to meet ITIL recommendations; however, many organizations are still struggling to follow ITIL processes. This session will discuss best practices for adopting ITIL processes into an ITSM solution.Read more >