ITIL, also known as the Information Technology Infrastructure Library, is the global standard for IT best practices. ITIL v3 Master Anthony Orr covers four areas of ITIL processes: Incident Management, Problem Management, Change Management, and DevOps. Be sure to download the ‘How to Apply ITIL Processes’ guide in Attachments, which contains detailed lists of ITIL Do’s and Don’ts covered in this webinar, along with additional ITIL resources. This session is a compilation of the four short ITIL webinars on our BrightTALK channel.Read more >
ITIL, also known as the Information Technology Infrastructure Library, is the global standard for IT best practices. In this short webcast, ITIL v3 Master Anthony Orr details what to plan for and pitfalls to avoid when implementing IT Change Management. He discusses the reasons why change management is important and how to direct it within your organization in order to reduce risk and support the overall strategy of the business. Learn best practices from ITIL from Author and Examiner Anthony Orr.Read more >
Service Asset and Configuration Management (SACM) is arguably the most difficult process to successfully implement. The presentation will cover in some detail the theory, its translation and the practice of implementing SACM as two separate processes (ITAM and SACM).Read more >
Too Much Process: How to Do ITIL Wrong.Read more >
A critical success factor in Digital Transformation is building out a compliance by Design approach that is proactive versus reactive. Join Jeanne Morain and special guests - Malcolm Fry - Industry Luminary for ITIL and Mark Bodman - IT4IT strategist to learn prescriptive guidance on designing in the automation of ITIL and other compliance frameworks into your Digital Transformation Strategy.Read more >
Should I implement ITIL v3? Or is v2 or v4 the right approach?Read more >
Best practices for designing, improving, delivering, and managing IT Service Management (ITSM) solutions are typically defined by the ITIL framework. Most ITSM solutions can be designed to meet ITIL recommendations; however, many organizations are still struggling to follow ITIL processes. This session will discuss best practices for adopting ITIL processes into an ITSM solution.Read more >
Join this webinar to learn how your service desk organization can provide more value in light of the changing directions of IT and service management. While ITIL continues to be the most widely accepted approach to IT service management in the world, where and how to best adopt these industry best practices is widely debated. Overlaid on this are significant industry shifts including the broad digital transformation, agile and lean approaches, service management outside of IT, and complementary approaches for maximizing value across all of IT.
We’ll discuss IT4IT for managing the business of IT and provide recommendations to help you maximize the value provided by your service desk.
ITIL, also known as the Information Technology Infrastructure Library, is the global standard for IT best practices. Each stage of the entire ITIL Service Lifecycle provides value to the business. In this short webcast, ITIL v3 Master Anthony Orr discusses the Incident Management process as it relates to overall business strategy. He discusses the do's and don'ts in planning your Incident Management strategy. Learn best practices from ITIL from Author and Examiner Anthony Orr.Read more >
ITIL, also known as the Information Technology Infrastructure Library, is the global standard for IT best practices. In this short webcast, ITIL Author and Examiner Anthony Orr discusses best practices and common mistakes relating to implementing IT Problem Management processes within the enterprise. He also covers integrating your problem management processes with technology. Learn best practices from ITIL v3 Master Anthony Orr.Read more >
Auto Trader is the largest digital automotive marketplace in the UK with 65% of all used car transactions involving cars advertised on Auto Trader’s web services. As an online organisation it was critical to business strategy that Auto Trader find innovative ways to increase the speed and quality of their release cycles. To achieve these goals Auto Trader IT organisation had to leverage cutting edge automation and blend several best practice models for their own recipe and approach to enabling business results.
Join Andrew Humphrey as he discusses their service management journey over the past five years which has seen them start with ITIL, incorporate Lean principles, Agile development methods and DevOps automation. These incorporations have resulted in a highly flexible and capable support organisation that uses the best of breed approach from multiple disciplines to offer an enviable level of business support.
It’s been a while since we’ve had a significant portfolio development to talk about in the world of ITIL training, but that is all set to change with the launch of the ITIL Practitioner Certification for 2016!
Where ITIL Foundation focuses on the ‘what’ and the ‘why’, ITIL Practitioner shows ‘how’ to start adopting and adapting the ITIL framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives.
Join Luci Allen, Head of Service Operations Pink Elephant EMEA, as she outlines how the ITIL Practitioner course provides individuals with a comprehensive toolkit of templates, guides and worksheets and adds value to ITSM improvement initiatives by incorporating good practice from other methodologies and frameworks such as DevOps and Lean.
Organizations must create efficiencies, increase velocity, and at the same time reduce risk in their IT services.
LANDESKs ITSM Evangelist, Matt Hooper, will breakdown the differences between a DevOps ITSM approach & ITIL ITSM approach in the areas of People, Process, Technology & Suppliers. Using scenarios, we will compare the two approaches and discuss the pros & cons of each.
Given ITIL’s ability to integrate with other forms of complementary best practice guidance, it makes sense to complement ITIL with a proven, well-established standard of best practices for support centers. That complementary guidance is the HDI Support Center Standard.
Attend this webinar to learn more about how ITIL and the HDI Support Center Standard can help your support center rise to meet the challenges of an increasingly global, less platform-centric technology landscape.
Historically, the viewpoint of change management has typically been that it’s best left for organizations that rely on the established processes and guidelines of ITIL. However, continuous deployment methods and ideologies such as Agile IT, DevOps, and bimodal IT have ushered in a new era of high velocity performance that demand change controls to minimize risk, ensure compliance, and provide total visibility across the entire enterprise.
The question begs - Are traditional ITIL-based processes the only true way to effectively implement change management? Or can there be room in the Agile IT world for change tracking and regulatory compliance without becoming a hindrance to speed and productivity? Join George Spalding, EVP, Pink Elephant and Adam O’Brien, Product Marketing Manager, SunView Software as they tackle the tough questions regarding ITIL, DevOps, and change management within an Agile IT environment!
George Spalding is the co-author of ITIL® V3’s Continual Service Improvement core volume. George Spalding was recently awarded the 2012 Ron Muns Lifetime Achievement Award from HDI and is one of the world’s most insightful and engaging IT Service Management and Support experts. In addition to his extensive commitment to improving the industry, George spent several years as a consultant to the White House on technical presentations and White House conferences. He also coordinated technical presentations for members of the President's cabinet, the Smithsonian Institute, and the Federal Bureau of Investigation. George is an ITIL Expert, he is a regular author of IT articles and white papers, and is a presenter at global ITSM conferences and events.
Whether your organization in the middle of a long running ITIL implementation that is failing to deliver the benefits or you are playing with DevOps to solve the problems of continuous innovation that ITIL doesn't solve, it is clear the ITIL framework must evolve.
This webcast focuses on the current state of ITIL in today’s IT-enabled businesses and explores some of the challenges ITIL faces as businesses demand more agility and rapid-time-to-market from their IT organizations, and why there’s hope for ITIL.
This session is approved for 1 priSM Professional Development Unit (PDU) credit.
"We have decided that we should adopt ITIL as a framework of best practices for managing our IT Services. But where should we start?"
This webinar will help you to avoid undesirable situations and to foresee the main obstacles that you can expect when trying to keep the whole service lifecycle under control from the beginning. A set of simple recommendations will help you to effectively out in place the processes that will turn your IT organisation into a controlled environment according to the best practices described by ITIL.
The recent (well within last few years) usage of Agile project management approach to deliver business driven requirements faster has presented a few issues to IT Service Management and in particular the integration with ITIL processes. Agile practitioners say of their methodology that it is lean, adaptive, delivering fast and relevant results for the customer through rapid development. In direct contrast, the ITIL practitioner will seek security, availability and stability of a Service through the control and management of change and risk to the live (production) environment. This webinar looks to introduce some of the issues and perhaps suggest some ways to overcome them.Read more >
New disruptive trends are challenging IT service providers to rethink the way they plan, deploy and deliver services. Today’s IT must deliver a world class “user experience” while allowing for more frequent and rapid application deployment that supports multiple channels with strong consideration to cloud, mobility, consumer experience and more.
This session will discuss the delivery of a high performance “support center” that can help an IT organization meet these challenges by leveraging ITIL and other good practice guidance as the IT organization transitions from reactive service support to being a proactive service provider.
This session is approved for 1 Continual Professional Development (CPD) priSM credit.
This session will focus on the skills that are required within an organisation to deliver the New Style of IT (NSOIT) and the associated Service Management design. Tony will not only define the skills but explain why these skills are required. To do that the session will go back to some of the basics from the inception of ITIL and will explore why some organisations and individuals seem to believe the outdated idea that “ITIL is ITIL is ITIL”.Read more >