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    • Utilizing ITIL Service Lifecycle Model in Organization's Service Provision
      Utilizing ITIL Service Lifecycle Model in Organization's Service Provision Mikko Korhonen Recorded: Oct 27 2017 7:00 am UTC 33 mins
    • Service Lifecycle model (ITIL 2011: Service Lifecycle Model) is a model with which an organization can utilize and systematically manage the services it is producing from all the way from idea to retirement. Service Lifecycle model is one of the key concepts in current version of ITIL. Despite this the model is seldom utilized in full scale of service provision. In this webinar Mikko Korhonen will go through teh primary principles how the model can be modified to organizations' needs. Mikko will also recap based on his long experience the key practices how the model can be implemented to provide value in all lifecycle stages as quickly as possible.

      Speaker:
      Mikko Korhonen is solution-oriented professional well versed in Enterprise Sales, Business Development, Service and IT Service Management, Project Management and Process Improvement. Notable success in selling, advising and directing a broad range of corporate IT initiatives

      Solid experience in enterprise sales, consulting, coaching, workshop-methods, change/project management, enterprise architecture and process development.

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    • 7 Deadly Sins of ITIL Implementations
      7 Deadly Sins of ITIL Implementations Tracy Barnes, STRITCO and Chuck Darst, Cherwell Software Upcoming: Aug 28 2018 6:00 pm UTC 60 mins
    • IT is responsible for supporting the business through daily operations, growth, and change. This hefty responsibility puts IT at the heart of nearly every forward-thinking organization. Unfortunately, there is no single methodology that tells IT exactly what to do, but Integrating best practices that support agility, while also providing stability is the only way to remain competitive.

      ITIL, the most popular IT best practice framework, raises skepticism when it comes to agility. However, when applied judiciously, strategically, and in the context of agile and lean principles can provide a stable platform while enabling speed and efficiency.


      Guest Speaker:
      Tracy Barnes, STRITCO

      About Tracy: Tracy was the project manager for the successful ISO/IEC 20000-1:2005 certification at the Florida Department of Revenue. The first state government agency to be certified in the United States. Tracy has achieved the following certifications: ITIL Expert, PMP, Executive Consultant/Manager in ITSM according to ISO/IEC 20000, Six Sigma Green Belt, Internal Audit Certificate in ITSM according to ISO/IEC 20000-1:2011, and is a Certified Public Manager.

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    • Kokemuksia palvelusuunnittelun aloittamisesta organisaatiossa
      Kokemuksia palvelusuunnittelun aloittamisesta organisaatiossa Mikko Korhonen Recorded: Jan 11 2018 7:00 am UTC 35 mins
    • Palvelusuunnittelu (ITIL: Service Design) on toinen vaihe Palvelun elinkaarimallissa (ITIL 2011: Service Lifecycle Model). Palvelusuunnittelun näkökulmat ja keskeisimmät prosessit avataan tässä esityksessä käytännön esimerkkien kautta. Esityksessä käydään läpi periaatteet ja tavat, joiden avulla nämä periaatteet saadaan tuottamaan arvoa organisaatiolle mahdollisimman nopeasti.

      Puhuja:

      Mikko Korhonen on palveluhallinnan ja muutosjohtamisen valmentava konsultti, jonka erikoisosaamista on turhan mystiikan karsiminen ja viitekehysten sovittaminen toimiviksi käytännöiksi eri kokoisiin organisaatioihin.

      www.oppia.fi

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    • Palvelustrategian käyttöönotosta hyötyä organisaatiolle: Tarua vai totta?
      Palvelustrategian käyttöönotosta hyötyä organisaatiolle: Tarua vai totta? MIkko Korhonen Recorded: Nov 16 2017 7:00 am UTC 40 mins
    • Palvelustrategia (ITIL: Service Strategy) on ensimmäinen vaihe Palvelun elinkaarimallissa (ITIL 2011: Service Lifecycle Model). Palvelustrategia on monessa organisaatiossa koettu vaikeasti lähestyttäväksi ja sen tarjoamat hyödyt haasteellisiksi konkretisoida. Tässä esityksessä käydään läpi periaatteet ja tavat joiden avulla palvelustrategia saadaan tuottamaan arvoa organisaatiolle mahdollisimman nopeasti.

      Mikko Korhonen on palveluhallinnan ja muutosjohtamisen valmentava konsultti, jonka erikoisosaamista on turhan mystiikan karsiminen ja viitekehysten sovittaminen toimiviksi käytännöiksi eri kokoisiin organisaatioihin.

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    • Palvelun elinkaarimallin hyödyntäminen organisaation toiminnassa
      Palvelun elinkaarimallin hyödyntäminen organisaation toiminnassa Mikko Korhonen Recorded: Sep 14 2017 6:00 am UTC 54 mins
    • Palvelun elinkaarimalli (ITIL 2011: Service Lifecycle Model) on malli jota hyödyntämällä organisaatio voi systemaattisesti hallita tuottamiaan palveluita koko niiden elinkaaren ajan Ideasta Eläköitymiseen asti. Palvelun elinkaarimalli on keskeinen ja yksi tärkeimmistä käsitteistä ITILin nykyversiossa. Harvassa organisaatiossa elinkaarimallia on kuitenkaan täysimittaisesti hyödynnetty palveluhallinnassa. Tässä esityksessä käydään läpi tärkeimmät periaatteet, joiden avulla elinkaarimalli saadaan mukautettua organisaation tarpeisiin sekä avataan ne tavat, joilla malli saadaan tuottamaan arvoa eri elinkaaren vaiheissa mahdollisimman nopeasti.

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    • DevOps: The Future of ITSM and ITIL
      DevOps: The Future of ITSM and ITIL Hank Marquis, Practice Director - Cloud Solutions, Global Knowledge Recorded: Oct 9 2013 8:00 pm UTC 46 mins
    • Cloud computing allows development teams to get applications into production faster. ITSM leaders must adopt new strategies and change existing processes or risk becoming a bottleneck. Successful cloud computing requires the DevOps -- the fusion of development and operations with the goal of accelerating time to market and reducing time to value. The good news is that ITIL is uniquely positioned to accelerate DevOps -- but it requires changes to existing ITSM processes. In this session Hank Marquis will show you:

      - How to tune and tweak ITIL processes to shift your operations into high gear and make sure your organization benefits from cloud computing
      - The ways cloud changes business, and how IT has to respond to remain relevant
      - The changes existing ITSM/ITIL processes require to avoid becoming a bottleneck
      - How ITIL is uniquely positioned to facilitate DevOps

      Hank Marquis is the Practice Director, Cloud Solutions, at Global Knowledge, and a DevOps thought leader. He has extensive experience in this area: recently he was a sr. level Director for Infrastructure & Service Architecture at Fortune 50 Lowes where he was responsible for the “Plan” in a Plan-Build-Run IT organization moving full-speed into SoMoCo -- social+mobile+cloud, including DevOps. Hank’s a well-known practitioner with 30+ years I&O and AppDev experience. He’s also an ITIL Expert, reviewer and contributor to ITIL Service Strategy 2011, and a published author of service management and application development books.

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    • Higher Ed SIG: Lessons Learned: ITIL Process Maturity Assessment in Higher Educa
      Higher Ed SIG: Lessons Learned: ITIL Process Maturity Assessment in Higher Educa Jim Haustein of Cornell University and Reg Lo of Third Sky Recorded: Jan 25 2012 7:00 pm UTC 57 mins
    • Attend this itSMF Higher Education Special Interest Group (SIG) webinar to hear Jim Haustein, Cornell Information Technology's Process Improvement Manager, describe their experience with an ITIL process assessment.

      ~ Why did they perform the assessment
      ~ Lessons learned on how to conduct the assessment and what to do with the results
      ~ How the assessment will help guide them on their IT Service Management journey

      Reg Lo, from Third Sky, will also present a short segment on TIPA(r), an internationally-recognized framework for IT process assessment. TIPA offers a turnkey, well-defined, repeatable methodology that organizations can perform themselves after being trained in the approach.

      About Our Speakers

      Jim Haustein is Cornell Information Technology's Process Improvement Manager and is responsible for maturing and maintaining a portfolio of maintainable processes, to facilitate process and IT Service Management awareness, training and mentorship. Jim's experience in the private sector before coming to Cornell has proven to be a valuable asset for improving the efficiency and effectiveness of IT processes within the higher ed environment. He was a co-presenter at Educause 2008 and a reviewer for the 2011 ITIL Service Design book.

      Reg Lo is a certified ITIL v3 Expert and Vice President of Professional Services for Third Sky. Reg has helped hundreds of organizations adopt IT Service Management good practices. He recently spoke at the itSMF Fusion conference on "How to reduce IT costs and give the Business the levers to control costs"; and was also a speaker at the 2008, 2009, and 2010 conference. He was selected as a reviewer for the ITIL 2011 Edition and was also a reviewer for TIPA - an open framework for assessing ITIL and ISO/IEC 20000 maturity.

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    • Pittsburgh LIG: Demystifying the Newest ITIL Release with Julie L. Mohr
      Pittsburgh LIG: Demystifying the Newest ITIL Release with Julie L. Mohr Julie L. Mohr Recorded: Jan 13 2012 4:00 pm UTC 53 mins
    • As announced, the OGC has published the newest release of the Information Technology Infrastructure Library® in August of 2011. All five books have been updated with new content and improvements to existing content. The changes represent four years of feedback from various contributors. The goal of the project was to update the publications based upon a Change Control log, remedy inconsistencies within the content and layout, and to simplify the Service Strategy book to make it easier to understand by a broader audience (Best Management Practice, 2011).

      Why update? This is a simple answer. Anything worth doing right has to stay up to date with the pace of technology. Given the rapid adoption of mobile computing, cloud computing, and the app revolution – why would we not expect a framework that helps us to run IT like a business to change? The changes are not going to start a revolution. However, the changes were needed.

      Come attend this informative webinar and better understand what has changed and what it means to you.

      Julie is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching - her purpose is to change the world through thought provoking dialog and interaction. She is the president of Mind The IT Gap. Julie has a degree in computer science from The Ohio State University and runs an online university that provides exceptional learning experiences.

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    • Centers for Disease Control Journey to ISO20K & ISO27K Certifications
      Centers for Disease Control Journey to ISO20K & ISO27K Certifications Jim Landers and Joseph Ludwig Recorded: Mar 7 2018 6:00 pm UTC 58 mins
    • The Centers for Disease Control and Prevention achieved a milestone when its mid-tier data center in Atlanta earned its Service Management & Information Security Management Systems Certifications, becoming the first federal data center to do so. In this case study, the speakers explore the entire process from the initial discussions about certification through scoping and planning, prepping for certification and the audit process and how the CDC gained buy-in in the organization.

      From the agency perspective, we will hear what the process is like from first-hand experience. If you are considering ISO/IEC ISO/IEC 20000-1:2011 & IT Information Security ("ISO 27001:2013") certification this will be an insightful and useful session.

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    • Challenges and Solutions for Public Sector ITSM Implementation
      Challenges and Solutions for Public Sector ITSM Implementation Tracy Barnes, Stratigic I.T. Consulting, Inc. Recorded: Mar 27 2018 5:00 pm UTC 60 mins
    • Government agencies require precise planning and support when it comes to software implementation. Carefully navigating the intricacies of regulations and mandates, organization structure, lobby groups, and complex contracts is essential for success.

      Join Tracy Barnes, of STRITCO, as he discusses his experience implementing Cherwell service management within the public sector. Tracy will share the specific challenges experienced during public sector ITSM implementation and provide practical, actionable solutions that have proven to improve performance within IT, HR, Purchasing, and Finance departments.

      About Tracy: Tracy was the project manager for the successful ISO/IEC 20000-1:2005 certification at the Florida Department of Revenue. The first state government agency to be certified in the United States. Tracy has achieved the following certifications: ITIL Expert, PMP, Executive Consultant/Manager in ITSM according to ISO/IEC 20000, Six Sigma Green Belt, Internal Audit Certificate in ITSM according to ISO/IEC 20000-1:2011, and is a Certified Public Manager.

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