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    • Achieving Operational Excellence in Omnichannel Retail
      Achieving Operational Excellence in Omnichannel Retail Maarten Tromp, Director of Product Management at Openbravo Recorded: Oct 10 2017 9:30 am UTC 46 mins
    • Operational excellence is more important than ever in today’s omnichannel retail environment. Heightened customer expectations and more competition across the various channels will swiftly unravel retailers who fail to deliver on their promises. This has led retailers to explore which operational excellence strategies best support the evolution of physical stores and the multidirectional workflows required for omnichannel retail. To achieve this end, retail software offers indispensible tools – integrating the data, operations, and technology – which are prerequisites for operating successfully in an omnichannel environment.
      What you will learn:
      This webinar reviews the main principles of operational excellence and why they are essential in omnichannel retail. You will learn how a modern commerce platform such as Openbravo can help you apply the principles of operational excellence and to make your omnichannel retail business thrive.

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    • Mastering Operational Risk. Theory and Practice in a single package.
      Mastering Operational Risk. Theory and Practice in a single package. Boris Agranovich, Calvin Lee Recorded: Jun 27 2017 2:00 pm UTC 62 mins
    • Join me and our guest, Calvin Lee, Operations Director at RISKID, for a lively discussion as we aim to dispel confusion surrounding many of the elements of the Operational Risk framework.


      Operational risk is perhaps the most significant risk organizations face. Virtually every major loss that has taken place during the past 30 years, from Enron, Worldcom and Baring's Bank to the unauthorized trading incident at Société Générale and the subprime credit crisis, has been driven by operational failures.

      Many financial institutions have spent millions of dollars trying to develop a robust framework for measuring and managing operational risk. Yet, in spite of this huge investment, for many firms developing a viable operational risk management (ORM) program remains an elusive goal.

      This webinar is designed for both current students of the “Mastering Operational Risk” - http://www.globalriskacademy.com/p/orm online course and for other busy risk professionals who are interested in studying both theoretical and practical application of ORM but don’t have time to attend in-person classes.

      The goal is three-fold:

      1. Existing students will be able to understand more on how to work with the RISKID tool and get an opportunity to ask questions about the subject matter.
      2. People who are planning to join the course will get some explanation in what is the course about, how the e-learning system works.
      3. People who are just interested to know more about ORM

      During the webinar we will cover:

      1. 3 things most organizations are focusing on right now.
      2. What are the major steps to take control of operational risks.
      3. How to use Collaborative Risk Management tools to conduct your ORM operations and why traditional risk management practices involving risk registers and Excel are not effective anymore.

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    • Workshop: Mastering Operational Risk - Theory and Practice in a single package
      Workshop: Mastering Operational Risk - Theory and Practice in a single package Boris Agranovich, Calvin Lee Recorded: Jul 5 2017 6:05 am UTC 66 mins
    • This workshop is designed for busy risk professionals who are interested in studying both theoretical and practical application of ORM but don’t have time to attend in-person classes.

      During the workshop we cover:

      1. 3 things most organizations are focusing on right now.
      2. What are the major steps to take control of operational risks.
      3. How to use Collaborative Risk Management tools to conduct your ORM operations and why traditional risk management practices involving risk registers and Excel are not effective anymore.

      The goal is three-fold:

      1. Existing students will be able to understand more on how to work with the RISKID tool and get an opportunity to ask questions about the subject matter.
      2. People who are planning to join the course will get some explanation in what is the course about, how the e-learning system works.
      3. People who are just interested to know more about ORM

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    • SYKES Operational Best Practices & Excellence
      SYKES Operational Best Practices & Excellence Victoria Georgalakis Recorded: May 31 2017 6:35 pm UTC 4 mins
    • The Operational Value Chain is collection of the seven core processes or phases that make up the very heart of what SYKES does as a business. It’s the operational part of the business, where SYKES delivers for clients and customers, divided into seven segments: Talent Acquisition, Talent Development, Transaction Handling, Coaching & Engagement, Workforce Management, Risk Management, and Continuous Improvement. There are three elements to the strategic phase to make sure we deliver on the Operational Value Chain: Human Capital (Do we have the right people in the right roles?), Information Capital (Do we have the right tools and technology to be effective?), and Organizational Capital (Do we have the right forums and communication to be effective?).

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    • Industry 4.0 & IoT:  the convergence of  information and operational technology
      Industry 4.0 & IoT: the convergence of information and operational technology Jimmy Garcia-Meza co-founder and CEO of CloudPlugs Recorded: Aug 31 2016 4:00 pm UTC 59 mins
    • This webinar explores the convergence of Operational and Information technology as one of the key benefits of the Internet of Things; and how to use this convergence as a way to build a new generatin of integrated digital supply chains which are the base of Industry 4.0.

      This webinar will cover the following topics:

      * Industry 4.0 and IoT Trends
      * Higher efficiency and productivity through end to end integrated digital supply chains
      * New business opportunities for all players in the manufacturing supply chain
      * Real life examples on industrial process improvements through the use of IoT

      About the speaker: Jimmy Garcia-Meza is the co-founder and CEO of CloudPlugs Inc. He has over 20 years of experience running startups and large divisions in private and public U.S. multinational companies. He co-founded nubisio, Inc. a cloud storage company acquired by Bain Capital. He was CEO of FilesX, a backup software company acquired by IBM. He held various executive positions at Silicon Image (SIMG) where he was responsible for driving the world-wide adoption of HDMI. He was a venture director at Index Ventures and held several executive positions at Sun Microsystems where he has in charge of a $1.7B global line of business.

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    • Let the Data do the Work for You with Operational Intelligence
      Let the Data do the Work for You with Operational Intelligence David Myers, Sr. Principal Product Manager Upcoming: Nov 2 2017 3:00 pm UTC 60 mins
    • Is your IT ops team suffering from alert fatigue? Are your mainframe experts spending too much time in war rooms fighting fires? Discover how incorporates machine learning to help you proactively prevent production issues and dramatically reduce the noise and false alarms coming into your IT ops centers. It’s all about working smarter not harder and letting the data do the work for you. Discover how CA Mainframe Operational Intelligence allows you to automatically correlate data from many sources to surface alert patterns and actionable insights that will help your novice IT operators quickly triage and accurately identify root cause of problems. Protect your mainframe experts from being pulled into every fire drill and free them up to provide more strategic value to your business.

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    • Defining Operational Roles with Containers and DevOps
      Defining Operational Roles with Containers and DevOps Red Hat Recorded: Jul 13 2017 6:00 pm UTC 48 mins
    • Application container platforms have provided a new category of enterprise software, offering more powerful technology for developing and delivering applications. However, realizing the true benefits of containers requires carefully defined operational roles, adaptable IT teams and processes.

      In this interactive session, we’ll focus on mapping various roles and responsibilities from traditional server environments to a container-based environment while maintaining operational controls, governance and security. Join us to learn more about what shifting from a traditional IT infrastructure to a more DevOps-focused environment means for your organization, on-prem and in the cloud.

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    • Why Is Operational Data Important for IT?
      Why Is Operational Data Important for IT? Dan Ortega - Vice President of Marketing Recorded: Apr 28 2017 10:40 pm UTC 4 mins
    • Each day, with every customer transaction, employee task and business process, companies generate vast amounts of operational data that provides leaders and managers with insight into what is working well and what requires attention. Operational data is particularly important to those responsible for stewarding the information and technology assets of their organization.
      In this context, operational data is particularly important to IT, which is why it is so critical to understand the three different types of operational data on which IT leaders rely.
      Business operational data is all about the business processes and user experiences, which IT enables with the technology and services it provides. The reason organizations invest in technology is to improve the productivity and effectiveness of business operations. Process and user-related data evaluated over time provides a contextual picture into how effectively the technology is achieving that goal.
      IT operational data is concerned with the content of “what” technology components are operating and being used. IT operational data is important as a part of the IT planning process to understand capacity utilization and determine where scalability constraints exist, as well as to understand the cost of services provided to users and to assess security and risk considerations of the business-technology ecosystem. Within IT service management processes, operational data is critical to ensure performance and availability Service Levels Agreements (SLAs) are honored, and to drive technology cost reduction through infrastructure optimization.
      Operational data provides IT with the critical picture it needs to understand and optimize the role it plays in the context of the company.

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    • How to Shape Digital Transformation for Operational Efficiency
      How to Shape Digital Transformation for Operational Efficiency Derek Miers, MWD Advisors - Principal Analyst Recorded: Jun 21 2017 3:00 pm UTC 33 mins
    • So often, transformation programs set out to deliver dramatic improvements in operational efficiency. Yet these programs commonly fail to connect the world of outside-in design thinking and customer experience, with the operational excellence required for cost reduction. Executives often feel they can just dictate the result and then hold managers accountable for the benefits.

      Join Derek Miers, industry analyst from MWD Advisors as he discusses why transformation success relies on:

      •Engaging your people including three fundamental phases of engagement needed to create the conditions for long-term transformation success
      •How to focus and configure core business components to serve multiple customer segments and experiences
      •Enabling innovation at the edges industrializing both the core business elements and the outcomes delivered to customers.
      •Reinventing how you deliver value is the why; digital transformation becomes how the organization innovates.

      Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.

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    • Data Integrity the Key to Operational Insights or an Elephant in the Room?
      Data Integrity the Key to Operational Insights or an Elephant in the Room? Dan Ortega - Vice President of Marketing Recorded: May 5 2017 9:10 pm UTC 4 mins
    • Throughout history, business has always struggled with the challenge of data accuracy and integrity. Executives constantly ask their IT leaders how they can improve the quality and integrity of data in order to obtain the insights needed to guide their company effectively. While it sounds reasonable, it may well be the wrong question. Rather than focusing on the quality of raw data, a better approach is to focus on the quality of insights available and the speed/cost to obtain them by asking, “How can we better leverage the data we already have to cost effectively obtain the insights we need?”
      Advances in machine learning, data science and correlation analysis during the past decade have enabled a broader range of capabilities to analyze data from disparate operational processes and information systems. This has been accomplished without developing some of the structured relationships and incurring data-model-integration costs associated with traditional data warehousing and reporting approaches
      Through assessment of the trends and relationships between different data elements, modern data analysis systems are able to “discover” a variety of insights that may not have been available during the past. Examples include undocumented dependencies within operational processes, sources of data inaccuracy and the evolution of operational processes during time. Instead of focusing on what is “known” about operational data, modern methods focus on understanding what is “unknown” about operational data.
      Is data integrity the key to operational insights or is it the elephant in the room? That depends on how organizations want to view the situation. Data Integrity at both the informational and operational level is a core requirement of any modern business, and has been an area of focus for Blazent since the early days of Big Data.

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