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    • Building a successful omnichannel experience: Why data quality is key
      Building a successful omnichannel experience: Why data quality is key Lauren McKinney, Senior Campaign Specialist Experian Data Quality Recorded: Apr 29 2015 6:00 pm UTC 24 mins
    • These days consumers interact with companies across multiple channels—from walking into a physical location to engaging with your website or even calling to make a complaint. Is your customer experience consistent across these channels? Or do these multiple touch points mean multiple consumer experiences?

      Join our webinar to learn how you can create a truly seamless omnichannel experience and gain better insights from a single customer view, all through unlocking the power of your data.

      Attend this webinar to find out:
      • Where the omnichannel dream falls flat
      • What role data and its quality plays in omnichannel and the single customer view
      • How to address common data collection challenges, through every channel you interact with customers
      • How to achieve omnichannel success through better data quality

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    • Fast Track IDMP Compliance by Resolving the Quality of Your Data
      Fast Track IDMP Compliance by Resolving the Quality of Your Data Monica McDonnell - Director Industry Consulting Europe & Helen Kinsella - Product Specialist focused on Data Quality Recorded: Jun 21 2016 1:00 pm UTC 64 mins
    • While firmly on the regulatory horizon in the EU, IDMP compliance and corresponding ISO standards are intended for global use and will underpin many future regulations. The ultimate goal is to simplify the exchange of information at a national, regional and global level. And this, in turn, should lead to increased regulatory efficiency, and contribute directly to improving patient safety.

      But, Life Science companies are struggling to comply with IDMP requirements. It’s challenging because differing departmental vocabularies and pre-existing hurdles thwart even the simplest internal exchange of information across business and data silos.

      Join Informatica, the industry leader in all things data, for a webinar showcasing industry best practices for laying a strategic data foundation for IDMP compliance. You will learn about:

      • Best practice for a single authoritative, trusted view of substance, product, organization and reference data

      • Key capabilities for the automation of data quality tasks:
      o Discover anomalies in your data
      o Generate data quality scorecards based on business and quality rules
      o Validate and standardise your data
      o Route records for manual remediation to data stewards.

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    • The Value of Product 360 & Data Quality: Accelerating Sales Cycle & Profit
      The Value of Product 360 & Data Quality: Accelerating Sales Cycle & Profit Nicholas Goupil , Product Marketing Manager Product 360 & Donal Dunne, Senior Product Marketing Manager, Data Quality Recorded: May 18 2016 3:00 pm UTC 39 mins
    • Digitization is impacting all organization as they transform themselves into a full digital business to stay competitive – While customers want to engage and transact online and expect a quick and seamless experience. However, many organizations fail to deliver on both counts. For example,

      If customers cannot find your products or when they do they are presented with missing or incorrect product information, you will lose the sale.

      Challenges & Reality of Commerce (Online & Offline)

      • 90% of all shopping cart abandonment happen because customers feel they do not have enough information,
      • 40% of all returns are the result of poor product information,
      • 65% of consumers find it frustrating to be presented with inconsistent offers, experiences or treatment through different channels when shopping for the same product or service.

      This webinar will focus on how to address these challenges and how you can;

      • Introducing products faster,
      • Reduce the number of returns,
      • Generate higher conversion rates,
      • Ensure that you are always compliant with regulations,
      • Automate your Product Information Data Quality processes.

      Join us to hear how to deliver rich, clean and consistent product information that accelerates time to purchase and profit no matter which channel your customers use – And how to extending data quality to the entire customer journey.

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    • Creating a High-Quality Knowledge Base
      Creating a High-Quality Knowledge Base Simon Yelsky Recorded: May 5 2016 8:35 pm UTC 42 mins

      If you’ve ever watched MasterChef, you know that the pantry is stocked with only the finest ingredients – a prerequisite for any great meal. And the home cooks’ dishes are judged not only on their flavor but also on how they look. There are a couple of lessons here for your customer service:

      - Without a basis in quality, you can’t provide a great customer experience; and
      - Presentation matters

      Learn about the ingredients that determine knowledge quality and enable you to provide superior customer support experiences:

      - How to write high-quality knowledge articles
      - How to design article templates for the most effective knowledge delivery
      - KCS article quality index (AQI) considerations

      You will also see a demo of the RightAnswers automated Knowledge Quality tool that improves the quality of your knowledge as it’s being created, eliminating manual operations – because you have enough on your plate already!

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    • Two Clicks to Find and Fix Data Quality Issues in Salesforce
      Two Clicks to Find and Fix Data Quality Issues in Salesforce Donal Dunne, Jason Medd Recorded: Mar 2 2017 5:00 pm UTC 27 mins
    • Contact and lead records enter Salesforce from various sources, but bad data is costly, and leaves you unable to communicate with your customers. While many departments have different needs they are typically using the same contact data – And each one has their own approach to fixing bad data.

      Bad data in your Salesforce environment impacts your ability to;
      •Communicate with customers
      •Identify cross sell and upsell opportunities
      •Plan and align territories
      •Score and route leads
      •Bill customers

      To fix these and other issues caused by bad data it is imperative that you implement the right tools and processes to understand the scale of the problem and fix it.

      Informatica Cloud Data Quality Radar quickly identifies, fixes, and monitors data quality problems in your Salesforce environment. Attend this short webinar to hear how you can:

      •Easily identify and visualize data quality issues within your applications – and drive increased confidence in data
      •Automatically fix the most impactful data quality problems sooner - while reducing reliance on IT for data quality related activities
      •Continuously monitor data quality across source systems

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    • Value at the Speed of Business: Insights from the 2016-17 World Quality Report
      Value at the Speed of Business: Insights from the 2016-17 World Quality Report John Jeremiah, Product Marketing Manager, Hewlett Packard Enterprise Recorded: Feb 14 2017 3:00 am UTC 52 mins
    • Today we are in an age of digital consumers who are hyper-connected, expecting information and service wherever and whenever they want. Companies must be able to respond to the increasing demands of their customers with superior products and services without sacrificing quality or security.

      In this webinar you will learn about key findings from the eighth edition of the World Quality Report, which illustrates the impact of trends like Agile, DevOps, IoT and others. These trends are forcing organizations to disrupt with digital at an ever-faster pace. Specifically you will learn more about these 4 key trends in QA and Testing:

      • Digital Transformation driving and shaping IT strategy
      • Agile and DevOps continue to expand and grow in adoption
      • Internet of Things a disrupting force with real implications on quality
      • Infrastructure costs (test environments); a rising concern

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    • Coal beneficiation. Feedstock quality is key for power station performance
      Coal beneficiation. Feedstock quality is key for power station performance Dr Ian Reid Recorded: Apr 19 2017 11:00 am UTC 30 mins
    • This webinar examines technical developments in coal beneficiation covering dense-media and dry coal treatment, and upgrading various technologies.

      Amid a global trend to use low quality, inexpensive coal, it is now recognised that feedstock quality is a key element of a future power strategy to raise power station performance and meet environmental legislation. Preparing feedstock in order to remove inert matter and reduce contaminants can benefit every aspect of a coal plant operation. We examine technical developments in coal beneficiation covering dense-media and dry coal treatment, and upgrading technologies such as coal refining, digestion, oxidation, fuel blending and biomass substitution.

      Lignite or brown coal, the lowest quality coal, is normally used in its raw state resulting in significant energy and reliability penalties. Energy efficient technologies to reduce moisture and ash levels can significantly improve performance. As lignite demand declines in OECD countries, alternate markets are being sought that utilise synthesised humates.

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    • Accelerate Clinical Trials by Simplifying Data Quality
      Accelerate Clinical Trials by Simplifying Data Quality John Jones, Life Science IT Strategist and Bryan Balding, Senior MDM Solution Specialist, Informatica Recorded: Jun 7 2016 5:00 pm UTC 57 mins
    • There is no challenge more critical or costly in life sciences R&D than effectively managing the subject and operational data used in the development of new medical approaches. Poor data quality impacts the overall design, execution, quality, and management of clinical trials.

      "The drug development process is predicated upon the availability of high quality data with which to collaborate and make informed decisions during the evolution of a product or treatment." - Informatica customer and CIO of leading Contract Research Organization.

      Simplifying the complexity of clinical trials data management requires certain procedural steps that lead to reduced costs, shorter time to market, increased veracity of results, and improved compliance with industry standards and regulations.

      Join John Jones, IT strategist focused on life sciences, and Informatica, the industry leader in all things data, for a webinar showcasing industry best practices that lower the direct cost of poor data management in clinical research studies.

      You'll learn more about the strategic data management capabilities needed to positively affect clinical trial cost and duration.

      View this on-demand recording now to learn how to:

      • Automate the application of CDISC standards
      • Obtain quality and timely data to support risk based monitoring (RBM)
      • Prepare for the future of alternate data sources, for example from devices, wearable technology, and patient forums

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    • Great Data: The Conversion Booster in Digital - How Data Quality Creates Revenue
      Great Data: The Conversion Booster in Digital - How Data Quality Creates Revenue Michael Weiß, Principal Business Consultant -Christoph Koch, Technical Consultant - Nicholas Goupil PMM P360 Recorded: Jun 22 2016 9:00 am UTC 45 mins
    • The Information Age we live in requires organizations to focus more and more on the management and improvement of their data assets. The costs caused by missing, incomplete or wrong data can easily add up to several thousands of Euro. Whereas great data boosts your conversion provable. Easiest example: Your webshop will sell better with a product image than without. At the same time you need to keep the effort manageable, shorten your time to market and ensure the correctness of your data. Efficient processes and high levels of data quality, based on defined rules and a maximum of automation, are the key prerequisites for competitive business models in almost every industry.

      This talk gives valuable insight into the usage of Informatica’s leading Data Quality solution embedded into Informatica’s MDM solutions like MDM - Product 360. It is based on parsionate’s proven process and implementation approach for successful project delivery and ensures business process integrity.


      • Nicholas Goupil, Product Marketing Manager - Product 360, Informatica
      • Michael Weiß, Principal Business Consultant, parsionate GmbH
      • Christoph Koch, Technical Consultant, parsionate GmbH

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    • Achieve Better Hematology Quality Control with Bulls X̄B
      Achieve Better Hematology Quality Control with Bulls X̄B Dr. Guido Vranken and Lobke Tremmerie Recorded: Dec 13 2016 4:00 pm UTC 50 mins
    • Dr. Guido Vranken and Lobke Tremmerie discuss how to implement Bulls XB algorithm, which uses RBC indices to create a weighted moving average of patient sample results, to statistically monitor hematology results. This unique algorithm, offered on Beckman Coulter hematology instruments, allows users to monitor result quality without additional reagents, software licenses or costs. Laboratories worldwide can implement this simple, powerful tool to enhance results and improve compliance.

      P.A.C.E. credit is available for your participation.*

      Presenters: Guido Vranken, Ph.D, has been working with customers for over 30 years across different disciplines, including protein chemistry, immunoassay and hematology. He specializes in conducting internal and external validation studies. Dr. Vranken spent three years as a lecturer on statistics at the University of Ghent. Lobke Tremmerie earned her environmental engineering degree from the University of Ghent in 2002. She first became an electrophoresis and nephelometry sales engineer at Analis, Beckman Coulter’s exclusive Belgian distributor. Following her true passion, she transferred into the hematology division in 2004. Ms. Tremmerie currently serves as Analis’ cellular biology product marketing manager.

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    • Low quality coals - key commercial, environmental and plant considerations
      Low quality coals - key commercial, environmental and plant considerations Dr Stephen Mills Recorded: Oct 19 2016 11:00 am UTC 39 mins
    • Around half of the world’s estimated recoverable coal reserves comprise coals of low quality and value. These are mainly subbituminous and high-ash bituminous coals, and various grades of lignite. All are important for power generation and cogeneration. Each coal type brings its own combination of advantages and disadvantages. Despite the latter, a number of countries have turned increasingly to the use of such coals.
      In the last decade, subbituminous coals and coals with higher ash content have been introduced into the market and traded in increasing quantities. As reserves of some better quality export coals have been depleted, there has been a shift towards the greater use of variants of lower quality, often to cut costs. However, switching may reduce power plant efficiency, increase emissions, and escalate plant maintenance requirements.
      A number of major economies rely heavily on indigenous resources of lower quality coals as they may be the main energy resource available and are often cheap to mine using large scale opencast techniques. They can provide a secure source of energy and help minimise dependence on imported supplies.
      The webinar examines the current production and use of these three categories of coal and discusses what the future may hold. All three are expected to continue to play a major role in energy production for some time.

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