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    • Fireside Chat: The Future of Customer Service & AI
      Fireside Chat: The Future of Customer Service & AI Mikhail Naumov, Co-Founder & CSO at DigitalGenius & Shep Hyken, Customer Service & Experience Expert, Shepard Presentations Recorded: Sep 13 2017 5:30 pm UTC 39 mins
    • Join Shep Hyken, Customer Service & Experience Expert, as he sits down with Mikhail Naumov, Co-Founder of DigitalGenius, to discuss best practices in customer service and how artificial intelligence will change the face of the industry as we know it.

      Tune it to learn about:
      * Core challenges in customer service today
      * Next generation of tools for agent efficiency
      * Chatbots vs Human+AI
      * AI’s contribution to better customer experience

      Host: Mikhail Naumov, Co-Founder & CSO at DigitalGenius

      Mikhail is focused on bringing practical applications of deep learning and artificial intelligence to customer service operations of growing companies and well established enterprises. A frequent speaker on the topics of emerging technology, artificial intelligence & entrepreneurship. He is a leading voice in the Human+AI movement, which focuses on the seamless interaction of human & machine intelligence in business applications and everyday life. Recognized as Forbes’ 30 Under 30 for Enterprise Technology,, Mikhail is passionate about bringing emerging technologies to life, through partnerships with global brands and platforms.

      Guest: Shep Hyken, Customer Service & Experience Expert, Shepard Presentations

      Shep is the chief amazement officer of Shepard Presentations, a The New York Times and The Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Recognized as one of the leading experts in customer service and experience, Shep works with companies who want to build loyal relations with their customers and employees. He has been published in hundreds of publications and is the author of numerous books including The Amazement Revolution and Amaze Every Customer Every Time.

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    • Amazing Customer Experience: Turn Satisfied Customers into Customer Evangelists
      Amazing Customer Experience: Turn Satisfied Customers into Customer Evangelists Shep Hyken, CSP, Shepard Presentations, LLC Recorded: Feb 7 2012 6:00 pm UTC 46 mins
    • In today's competitive business environment, you can't just satisfy customers. You need to give them experiences they won't forget!

      No matter what your product or service, who you sell it to or how much (or little) of it you sell, your business revolves around customers. Keeping customers happy, making sure they come back for more and keeping them loyal to your brand are the foundations of business success.

      In this webinar, Shep Hyken, author of The Amazement Revolution, will show you how to create a customer experience that leads to endless loyalty and constant referrals. Hyken will lead you through the five phases or "cults" that organizations pass through on their way to creating Customer Amazement.

      Attend this interactive webinar to learn:
      * The 5 "cults" of the customer and which one defines your company
      * Top techniques to create employee loyalty
      * 10 strategies to build customer amazement
      * And more!

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    • The Customer is Always Right...Deal With It
      The Customer is Always Right...Deal With It Eddie Vidal Recorded: Oct 20 2015 9:00 pm UTC 35 mins
    • Join us on your drive home, Tuesday October 20th at 5 PM eastern as our guest Shep Hyken, (@Hkyen) a member of the National Speakers Hall of Fame discusses creating an amazing customer service experience. Where and how do you start creating a culture to deliver a great experience. How do you get your team on board? How do you recover from poor customer service experiences and can customer service be learned or are you born with it? Shep will be the closing keynote speaker at Fusion 15 #SMFusion15. Get a sneak peek and learn how to raise your game in delivering customer service. Your hosts for this exciting podinar are Doug Tedder @dougtedder and Eddie Vidal @eddievidal. Don't miss out!
      To register go to: https://www.brighttalk.com/webcast/845/176231

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