You can analyze the data in your UC solution to turn up insights that lead to better decisions and strategic business moves. Learn how you can use your VoIP and unified communications system as a source for big data to find answers that enable:
Better management of your communications infrastructure
Expense, time, and resource reductions
Improved customer experience
Christopher Barrow is a Unified Communications Solutions Director for Avaya Europe, Middle East and Africa (EMEA), focusing on the company’s Unified Communications solutions and products.
Chris works with customers across Europe to show how Avaya’s products fit within the business infrastructure. Prior to this role, Barrow was manager of analyst relations, Avaya EMEA.
Chris started his career as a customer support engineer for Lucent Technologies, and worked closely on the campaign to ensure all Lucent customers were Year 2000 compliant. After that, he spearheaded the creation of the Avaya executive briefing centre, which has evolved into a showcase for Avaya solutions and is one of the busiest centres for Avaya worldwide.
Year-over-year, the number of organizations moving from one-off communication tools to a more collaborative approach are growing dramatically. A key driving force behind this shift is the increase in worker mobility. Research shows that within 3 years, 51% of organizations will be doing businesses primarily over mobile devices. Without the presence of a unified communication system, the increase in mobility may not translate into an increase in productivity.
In this webinar, you will learn three ways to increase productivity with your unified communications platform and see the UC client in action.
Every year, businesses are making the decision to adopt a Unified Communications platform. Why? The reason is simple – Unified Communications capabilities save companies time and money, and increases productivity.
Today’s mobile and resource-challenged workers require more freedom and flexibility in how they communicate with their colleagues, teams, partners and customers. Instant Messaging, Presence, Voice and Video Calling, SMS Texting, and Screen Sharing features enable employees to easily connect with their colleagues, partners and customers. Each of these tools have an associated cost, which can add up quickly per user. By removing the a la carte price tags and contracts and rolling all of the tools into one unified platform, both the business and its employees reap the benefits.
In this webinar, we will cover the following:
- Typical per-user spend on Screen Share, Video Conferencing, Presence, and IM tools
- Why businesses are moving to Unified Communications
- Features of a Unified Communications system
CA Unified Infrastructure Management (CA UIM) is trusted by hundreds of organizations across the
globe to proactively ensure IT service reliability across hybrid infrastructures through a single unified
view and architecture. Join us in this webcast to hear about the latest release and learn how you can
• Speed bulk monitoring deployment using a new configuration service
• Improve application performance and user experience through integration with CA ADA
• Perform rapid root cause analysis and triage through upcoming integration with CA Spectrum
• And much more...
About 15 years ago we were promised that IP-based Unified Communication systems would be simple to deploy (they just ride on the network right?), just as robust as the old copper systems, feature-rich, and less expensive. While the features are amazing, the rest of the promises have not come to pass. IP-based technologies are difficult to deploy, expensive to deploy and maintain, and are not as robust as the PBX systems of the past. Which of all the IP-based technologies are coming closest to fulfilling the promises of UC and should we change the definition of success when it comes to IP phone systems?Read more >
The value of Unified Communications is becoming increasingly clear as businesses continue to adopt IP telephony.
But achieving results requires making sound decisions about deploying UC within your existing network environment. Your choice of deployment path will be just as important as the solution itself.
Join this webinar to gain valuable insight into key UC deployment models.
- Jon Arnold, principal of J Arnold & Associates, an IP communications and analysis firm
- Allen Behnke, Director of Safety, Security and Telecom, Green Bay Area Public School District
- Anthony Butler, Vice President of Sales, Precision IT
View this webinar to learn more about the reasons and benefits of using Unified Communications. Network World editor Joyce Chutchian offers an overview of why more organizations across all industries are now using IP-based communications solutions.
In addition, Big Brothers and Big Sisters explain how ShoreTel has helped them lower costs and improve agency efficiency to help more children by:
- Reducing office space needs by 46%
- Reducing adult/child match wait time by 42%
- Reducing service costs per child by 8%
- Increasing the average number of interviews by 400%
- Finally, learn about the advantages of ShoreTel’s unique switch-based architecture, and hear why the ShoreTel UC system offers the lowest total cost of ownership in the industry.
Mobile devices are changing the way we live our lives, both personally and professionally. We are no longer bound to the phone that's on our desk; we live in a completely mobile world. If our personal life can accept the mobile revolution, our unified communications strategy should not have to take a backseat. Rather, our UC strategy should look and feel the same way - productive and effective. So how can businesses incorporate a clear BYOD strategy that will help employees remain productive using their own devices? Join this discussion as we take a look at the latest trends in BYOD and Unified Communications as we assess the most effective ways for businesses to capitalize on the mobile revolution.Read more >
Unified Communications enables multiple communications options (instant messaging, email, voice and video conferencing) to share a common network, and provides users with a richly integrated ecosystem where contact and content are seamlessly shared. UC is often the center of an IT infrastructure making it essential to have a unified IT monitoring solution in place to reduce outages and predict overloads.
When problems arise — instant messaging outages, video or desktop sharing freezes, VOIP calls affected by jitter, etc. — organizations often grind to a halt as IT teams seek to restore capabilities.
UC Insight with Log Analytics provides end-to-end IT monitoring across not only heterogeneous Unified Communications applications and systems, but infrastructure as well, delivering detailed call path analysis and Quality of Service readouts for all UC devices and tools.
This webinar will dive into unified and progressive techniques for monitoring, streamlining and enhancing the output of your Unified Communications applications and systems.
This short animation provides an insight in to how Prognosis for Unified Communications deliver outstanding experience management.
UC City is under attack. Jitter, Packet Loss and ... Latency are wreaking havoc. Who will save the day? This sounds like a job for Prognosis Guy.
Unified Communications, when implemented correctly, is one of the best ways to create and drive competitive advantage.
Most organisations will face the old syndrome of "one foot on land (CPE, PSTN) and the other in the canoe (SIP, cloud, services, WebRTC)."
Understanding the nature of today’s – and tomorrow’s – unified communications environment to better grasp the challenges in ensuring delivery of excellent availability and user experience.
During this 30-minute webinar we will share:
- Today’s Unified Communication Environment
- Multi-Vendor Management Challenges
- Managing the Challenges
- Tech Focus: Prognosis + Avaya IP Office
In today’s dynamic IT environment, companies are being overwhelmed by information when trying to monitor their infrastructure through multiple tools. Zenoss offers one unified monitoring platform for traditional, cloud-based, and hybrid infrastructures. Eliminating the need to parse through fragmented data, and allowing IT Operations to provide ongoing performance analysis. To learn more, Call Us Today or visit our website at www.zenoss.com.Read more >
The goal of unified communications is to break down the barriers between different methods of communication so that people can communicate easily and seamlessly with each other no matter what device or medium they choose. As more businesses appreciate the cost and productivity advantages that implementing a unified communications strategy can bring to their organisation, demand for UC services is forecasted to sky-rocket, with the market predicted to be worth $88 billion worldwide by 2018 according to research firm Infonetics.
But a UC implementation can be fraught with pitfalls – there was, for example, an Ovum study last year which showed that the UC aspirations of organisations did not match those of their employees and that businesses were putting the success of their investment at risk by not assessing their employees’ requirements.
This web seminar aims to examine the pressures that businesses face when they implement unified communications services and to uncover the associated problems and pitfalls that businesses may fail properly to address. Such problems may be as straightforward as disappointment with call quality or video conferencing quality because underlying bandwidth issues have not been properly thought through, a lack of training and staff education of the benefits of UC, or that the business fails to anticipate user requirements: while they may be straightforward and avoidable, such problems can be critical to success or otherwise of its UC investment.
Today’s small and midsized businesses (SMBs) are all about efficiency; shaving costs while improving productivity. The cloud has historically been a key stepping stone to reach those goals via technology often reserved for enterprises. With the advent of unified communications as a service (UCaaS), SMB-accessible benefits are spreading even further – to link disparate workers for anytime, anywhere communication and collaboration. Businesses are sitting up and taking notice. But many IT professionals are wondering whether the concept of UCaaS might be too good to be true.
• How does UC in the cloud differ from its premise-based counterparts?
• What are the UCaaS benefits, drivers, and trends?
• What are the current adoption trends and where is UCaaS headed?
• How to determine if UCaaS is right for you?
• What questions do you need to ask and what to look for in a solution?
This expert session will address those questions and more to provide you with a comprehensive view of what UCaaS is, what it means for the future of IT, and how your peers are harnessing it for business benefits.
Join us to learn more about Cisco Unified Communications on the Nutanix Xtreme Computing Platform. See how hyperconverged infrastructure can save time and money in your UC deployment while adding features and flexibility. Leverage web-scale technology to build a scalable infrastructure for UC, taking up a fraction of the space and power required by traditional designs.
This one hour webinar will provide an overview of Nutanix, and illustrate how our architecture fits into the Cisco UC "Specs- based" server model. Nutanix can eliminate the silos and hardware duplication associated with traditional UC deployments by providing the same revolutionary-converged compute and storage approach that companies such as Google, Amazon, and Facebook use to power the datacenters of the future.
Learn how Nutanix web-scale architecture and hyperconverged infrastructure work.
See the benefits of a Nutanix-powered Cisco UC deployment.
Reduce management overhead to spend more time delivering collaboration features and less time configuring infrastructure.
Protect your critical UC applications with enterprise storage features
Scale your UC deployment on demand.
The unified communications industry in the APAC region will undergo several changes in 2015, which include growth in UCaaS, mid-market uptake, BYOD, and channel ecosystem. Apart from few hindrances, most market factors suggest growth in the UC market. In addition, the Mega Trends (Cloud Computing, Big Data, Internet of Things, and Mobility) will induce prosperity in this market. Join us in this webinar to get a Frost & Sullivan’s perspective on the future of APAC unified communications industry, and initiate a dialogue with our analysts.Read more >
Implementing a Unified Communications service is a lot easier than implementing an on-premises system, but that doesn’t mean there's no room for mistakes and problems. Channel Partners' Kelly Teal shows you six areas that are critical for success.Read more >
Communications capabilities are undergoing radical change. Instant messaging, texting, social networks, and mobile devices are challenging traditional voice calls, e-mail and desk phones as the preferred communication tools. In addition, communication is being integrated into the software apps that we all use, whether for simple personal uses like making a restaurant reservation or for complex business transactions and collaboration. Things are changing and there’s no turning back.
We call all of this Unified Communications and Collaboration (UC&C), and it’s critical to know what UC&C can do for your organization, right now.
Join Marty Parker and Don Van Doren to learn how all the new tools of UC come together to fundamentally streamline work while cutting communication costs. This session will look at proven ways to remove communications barriers, bottlenecks, and breakdowns in today’s business processes. Marty and Don will describe the best practices for incorporating these concepts into your organization. Some of the topics will include:
•How changes in communications capabilities will impact your strategic planning
•What are the seven main applications for UC improvements to business processes
•Why simply replacing your out-of-support PBX may not be the best solution
•What are your options for creating a successful and economical UC&C roadmap
Cybersecurity is a mess. The number of guides, standards, laws, rules, and regulations grows every day, and most organisations don’t have the ability or the resources to handle the continuously changing (and expanding) set of requirement:
In this webinar run jointly by (ISC)2 and Unified Compliance, you will learn
· How to efficiently manage complex compliance requirements by creating customised control sets and compliance templates in seconds
· What harmonisation of compliance across multiple regulations, standards & frameworks looks like—including Sarbanes Oxley to FFIEC, PCI, GLBA and HIPAA to CMS, NERC, NIST, and ISO among others
· How to understand and clarify overlaps and conflicts between documents in your regulatory requirements
· How to save time and eliminate duplicate efforts by asserting compliance across multiple authority documents simultaneously
Taking this new approach will save organisations considerable time, effort, and resources when it comes to audit and cybersecurity compliance. More importantly, this will improve the efficiency and effectiveness of their overall Governance, Risk Management, and Compliance programs.