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    • Phase I ESA Liability Protection: Beyond All Appropriate Inquiry Phase I ESA Liability Protection: Beyond All Appropriate Inquiry Nick Albergo Recorded: Jan 31 2012 7:00 pm UTC 60 mins
    • Join EDR and industry veteran Nick Albergo for an insider's take on:

      -The types of issues courts consider during Phase I ESA-related lawsuits
      -Practical challenges when addressing diffuse anthropogenic pollution
      -Opinions versus recommendations
      -When a file review can be deemed complete
      -How EPs can avoid common pitfalls in their own practice

      Nick Albergo's unique perspective is shaped by years of being called as an expert witness on Phase I litigation. In addition to being a course instructor for ASTM's E 1527-05 standard, Albergo has firsthand experience in the development of ASTM's Phase II ESA standard (E 1903). In this webinar, he will address recent revisions and the standard's place in the marketplace, as well as weigh in on such timely topics as vapor encroachment and continuing obligations under CERCLA.

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    • Making informed and appropriate ERP choices to maximize your ROI Making informed and appropriate ERP choices to maximize your ROI Gerry Poe, Santa Clara Consultants; Marty Metro, UsedCardboardBoxes.com; Bradley Owen, Cask LLC Recorded: Jun 2 2011 4:00 pm UTC 48 mins
    • The world of ERP is evolving quickly. As project-intensive businesses grow and their resource management processes become increasingly complex they are turning to ERP solutions to help manage their entire project portfolio lifecycle. When properly implemented these solutions allow businesses to make better informed decisions regarding their portfolio management, to better evaluate the risks and rewards of their projects, and to determine if their resources are sufficient to reach accommodate their goals. As new and more agile solutions arise so do unexpected challenges and obstacles. Join informed and experienced experts to discuss how making the right choices regarding ERP can drive and increase in ROI.

      Gerry Poe, CEO at Santa Clarita Consultants (moderator)
      Marty Metro, Founder and CEO, UsedCardboardBoxes.com
      Bradley Owen, Marketing and Business Development Director, Cask LLC

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    • About Snow Software About Snow Software Snow Software Recorded: Mar 7 2016 6:05 pm UTC 2 mins
    • Snow Software's Mission: To stop organizations paying too much for the software they consume

      Whether it’s through lack of control, lack of understanding or lack of compliance, Snow Software believes that most organizations today end up paying too high a price for their software.

      To address this, Snow Software provides Software Asset Management (SAM) solutions designed to ensure that the $326 billion spent every year on enterprise software is money well spent – ensuring organizations have the appropriate licenses for the software they use – not too many, not too few.

      Today, more than 6,000 organizations around the world rely on Snow Software's on-premise and cloud-based SAM platforms to manage software licensing across more than eleven million devices, from mobile to desktop, datacenter to the cloud.

      Headquartered in Stockholm, Sweden, Snow Software is the largest dedicated developer of Software Asset Management solutions, with more local offices and regional support centers than any other vendor.

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    • Challenges of large scale BI deployments Challenges of large scale BI deployments Dave Fackler, BI Architect and Author Recorded: Feb 2 2016 4:00 pm UTC 46 mins
    • Learn about large scale BI deployments from Dave Fackler who spent the past 18 months implementing the BI Office suite from Pyramid Analytics within the Department of Veterans Affairs. Dave helped architect and build the entire data warehouse and business intelligence environment and infrastructure supporting over 350,000 professionals serving more than 6 million veteran patients each year. Dave has also been the lead resource for educating content users and content developers within the VA, crafting and managing a full training and support system that helps over 20,000 users utilize over 50,000 reports and 10,000 dashboards on a daily and weekly basis.

      Dave Fackler, BI Architect and Author will talk about:
      • Adoption – Selecting appropriate tools and training plans to accelerate adoption
      • Governance and usage monitoring around access, content and data sources
      • Scalability – Providing appropriate resources to service 20,000 users

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    • Requirements for Collecting and Analyzing IOT Data Requirements for Collecting and Analyzing IOT Data Dr. Stefan Radtke, CTO for Isilon, EMEA, EMC Emerging Technology Division Recorded: Apr 7 2016 1:00 pm UTC 49 mins
    • In 2020, Gartner expects that more than 30 billion devices will be connected to the Internet, generating 44 Zetabytes of data. The Internet of Things (IoT) and data analytics will affect almost all industries and should be an important part of the business strategy.

      Using a smarter cities example, we’ll explain the analytics process and how it supports your business initiatives (from data to business decisions). We’ll illustrate why it is important to gather as much data as possible and how the data insight can help to answer relevant questions and to make informed decisions.

      With that in mind, we’ll discuss how an appropriate storage and analytics infrastructure should look like and what the requirements are. Some key aspects: the cost of copying data, multi-protocol access, scalability, performance, availability, enterprise features, ease of use and others.

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    • Growing Business: What to measure in customer service Growing Business: What to measure in customer service Art Schoeller - Principal Analyst, Forrester Research; Richard Dumas - RVP Demand Marketing, NewVoiceMedia Recorded: Dec 16 2015 4:00 pm UTC 60 mins
    • Critical KPIs you need to measure to ensure a great customer experience

      Many large organizations are skilled at measuring and optimizing wide variety of Key Performance Indicators (KPIs) designed to make sure their call centers are providing excellent customer service. But for smaller businesses that may be just ramping up service and support teams, the job of selecting which KPIs to focus on and then determining the appropriate level of performance for each is often confusing. Questions like “how do I create an SLA?” "what is an acceptable wait time?” or “what is an acceptable dropped call percentage?” are often asked.

      In this webinar hosted by NewVoiceMedia, you will learn the answers to those questions and many more. Join Art Schoeller, Principal Analyst at Forrester Research on Wednesday, December 16th at 8am PST to find out what small businesses can learn from larger call centers about establishing and measuring performance metrics.

      You will learn:

      •What service levels you should strive for when getting started
      •How to measure abandoned calls
      •How to determine an appropriate average handle time for calls, emails and other interactions
      •How to establish individual and team objectives
      •What is an NPS score and what score should you consider to be acceptable vs exceptional
      •Why and how to measure customer effort

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    • Best Practices for International SEO Best Practices for International SEO Michael Bonfils, Managing Director, and Cinzia Anderson, Director of Global Search, SEM International Recorded: Apr 27 2016 5:00 pm UTC 64 mins
    • As companies take their web presence truly global, providing unique content in a variety of languages, they often grapple with the difficult issue of obtaining traffic and traction via organic search – difficult enough in your domestic language!

      This webinar presents practical advice and approaches for executing an international SEO program that puts all your global sites in a position to rank and generate traffic. Michael Bonfils and Cinzia Anderson will take attendees through their proven approach that starts with an understanding of your international users through keyword research and content planning, through to the technical details of international site structure, appropriate tagging, and more.

      Discussion topics include:
      •The pros and cons of country-code top level domains, subdirectories or subfolders, and subdomains
      •How to develop authority and trust for new locales
      •How to put the right technical elements in place to support your objectives

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