The City of Philadelphia has expanded beyond the typical call center to deliver a fully connected and engaged city. They are modernizing the very fabric of government, raising the bar for how technology is used to drive innovation and improve quality of life for their citizens.
During this webinar, Rosetta Carrington Lue—Chief Customer Service Officer for the City of Philadelphia—will share the administration’s formula for how they not only better connect citizens to city resources, but also facilitate connections to one another, unlocking the collective intelligence, insight, and learning across the community. See how they prioritized, planned, and implemented a Connected City solution.
City of Hope National Medical Center moves to a virtualised, private cloud storage solution with IBM System Storage and successfully solves the challenges posed by cost pressures, performance and data growth that are currently affecting all major healthcare institutions in the United States.Read more >
In FY 2015, healthcare facilities eligible to participate in the Hospital Inpatient Quality Reporting Program are at risk of losing 25% of their applicable market basket update based in part on patient satisfaction ratings. Achieving high HCAHPS scores is critical to earning full reimbursement.
Join us to hear Fred Stevens, Director of Call Center Operations at City of Hope National Medical Center, discuss how his organization has improved the patient experience by breaking down hospital silos and integrating information using the salesforce.com Care Coordination solution.
City of Hope, a comprehensive cancer center in Duarte, California, leverages Salesforce solutions to:
• Improve cancer patient satisfaction and intake inquiries across 16 key areas
• Provide 75 call center representatives with the complete information they need to deliver a personalized and seamless interaction
• Improve first-call resolution for over 1 million inbound calls per year, reducing the average call transaction time by 42% (90 seconds)
During this webinar you will also learn more about salesforce.com solutions for providers and see a live demo of the Salesforce1 Platform to drive the next generation of healthcare.
Asia-Pacific is a frontier of growth, development, and activity having quickly embraced disruptive trends in its journey to grow. We are pleased to invite you to join a livecast webinar that will look into how utility providers, infrastructure companies, system integrators and telecom operators are actively pursuing the smart city market, adding more layers of intelligence as either integrators offering pre-packaged bundled solutions or as product vendors offering intelligent hardware and infrastructure. New funding mechanisms and public-private dynamics will be also be touched upon. This webinar will also discuss recommendations for future growth of businesses and cities active in this space.
In this webinar, you will discover:
- Eight Critical parameters that define a smart city along with upcoming smart cities in Asia
- Smart city business models and funding mechanisms
- Key market participants and next game changers
- Implications of smart city solutions on key industries
- Recommendations for businesses and cities
It is projected that urban India will contribute about 75% of the national GDP in the next 15 years. With the rapid rate of urbanization and depleting resources, it is essential for India to rethink its strategy to see how it can best optimize the capabilities of its physical infrastructure.
By leveraging global best practices in smart city development and ICT (Information and Communication Technology), India is in a unique position to leapfrog a few stages of growth to become a global superpower.
In 2015, the Indian government announced an ambitious plan to develop 100 smart cities, with a commitment of spending $7.27 billion over the next five years. The infrastructure overhaul would include creating intelligent transport systems, smart grids, smart waste management, and smart water grids/solutions.
In this presentation, we will look at the roadmap for Indian smart cities, along with the anticipated challenge of meeting capex requirements and the dire need for devising innovative business models to make “Smart Cities in India” a success story.
Tune in for insights on the following:
• Learn about the Indian government's $7.3 billion smart city mission aimed at applying smart solutions to improve infrastructure and service delivery in Indian cities.
• Discover the key challenges with respect to regulation, funding and private/public partnerships.
• Understand how the Internet of Things (IoT) is disrupting industries and causing convergence to create smart energy, smart transportation, smart infrastructure and smart buildings, smart security, smart or connected homes, and smart healthcare solutions.
• Gain an insight into commonly observed business models and their applicability to India.
• Analyze India’s area-based development strategy and the socio-economic divide.
• Explore the various financial flexibility opportunities that are available for India.
• Deduce the potential impact of the 100 smart cities on the future of the Indian economy.
The term Smart City is gaining momentum the world over, but does that mean that cities are becoming “smarter” or just looking to improve their image? What does it truly mean to be a “smart” city? And is it resonating with their residents, businesses and visitors? This briefing will look into how the smallest changes approaching city services can have a big impact on everything from security to energy and traffic to urban revitalization
Reasons to Attend:
- To understand key challenges cities are facing in the face of issues such as urbanization, environmental responses and new technologies
- To examine new ways cities are integrating smarter solutions to address seemingly unrelated services, for better quality of life and a higher tax base
- To explore how suppliers can provide comprehensive solutions to such a fragmented market
Frost & Sullivan expects Smart Cities to be a $1.5 Trillion market by 2020, with multiple opportunities to tap into infrastructure development, technology integration and energy and security services. This session will look into the market opportunities, growth areas and new business models in the Smart City space, and also provide insight into the competitive landscape highlighting the next game changers in the market.
The session will also look into how utility providers, infrastructure companies, system integrators and telecom operators are actively pursuing this market. It will also discuss new funding mechanisms and public-private dynamics such as equity based funding and performance based contracting.
The ever-popular Movers & Shakers breakfast at The Dorchester in London will be broadcast live online, in association with Estates Gazette. The subject of this debate is: UK Plc - City Growth, and features speakers Sir Eddie Lister, GLA, Sir Howard Bernstein, Manchester City Council, Sir Michael Bear, UKTI RIO, Tony Travers, LSE, and Mark Rogers, Birmingham City Council.Read more >
This webinar will discuss in detail:
·Eight parameters that define a smart city
·The top 26 smart cities and future sustainable cities in the next decade
·Key smart city segments of 2025
·Smart city business models and funding mechanisms like OBM and BOO
·Key market participants and next game changers
·Implications of smart city solutions on key industries
·Recommendations for businesses and cities
A significant push has been witnessed from governments, suppliers and service providers to make our cities "smart." This calls for several key elements to come together cohesively and profitably to make smart cities a long-term value proposition for all involved.
This briefing will delve into the issues, challenges, and success factors that need to be evaluated in implementing smart city plans.
The rapidly-evolving building technologies, together with key market participants pushing for technological advancement to gain a competitive advantage, are the driving force for Internet of Buildings (IoB).
This briefing focuses on discussing the driving force of the current building technologies scenario in achieving IoB and a holistic view of the industry through Frost & Sullivan’s 360º Research Perspective.
CCNG talks with member Andy Shinn, Site Executive for the Oklahoma City, OK contact center about their new site, the operation and customer service goals and objectives. AAA OKC recently hosted a CCNG event - details at CCNG.com web site.Read more >
Job Curtis, Manager, City of LondonRead more >
Job Curtis, Manager, City of LondonRead more >
Smart City technology is an attractive prospect to councils and utilities for reducing waste and improving profits. The global smart city market is projected to be worth $400 billion per annum by 2020 but what exactly makes up a smart city?
The concept behind all smart cities is an attractively simple one: with more information about problems we can deal with them more effectively. For instance if we can track the traffic on our roads, not only can we update the timings of our traffic lights to manage it, we can respond intelligently to traffic incidents by giving directions to the drivers affected. Smart cities involve large distributed networks with unique technologies and processes. So how do we apply lessons from IT security in this new world?
This briefing will interest ICT vendors seeking to understand how cities are investing in open and big data, and how they plan to invest beyond the proof-of-concept stage. Participants from cities will gain an overview of activities and best practices in Europe.
During this webinar we will:
· Share results of the Real-time Cities Survey
· Discuss implications for future commercialization
· Identify the leading cities
· Point to the emerging ICT opportunities
The Company's objective is to provide long-term growth in income and capital, principally by investment in equities listed on the London Stock Exchange. The Board continues to recognise the importance of dividend income to shareholders.Read more >
The Company’s objective is to provide long-term growth in income and capital, principally by investment in equities listed on the London Stock Exchange. The Board continues to recognise the importance of dividend income to shareholders.
Job will talk about how his portfolio is structured and his outlook for the coming months.
Find out how Long Beach City College doubled its network performance, increased security measures and supports a BYOD environment for its 25,000 students and employees using Dell SonicWALL SuperMassive 9400 and NSA 6600 firewalls.
The lessons learned from this webcast can be applied to your network. Discover how to:
•Dramatically enhance your network performance
•Secure wireless and BYOD traffic from thousands of devices
•Significantly reduce the number of infected computers
•Guard against the latest threats as they emerge
•Use a context-aware monitoring engine to achieve full visibility into application and user activity
•Leverage a nimble threat research and response team
•Reduce deployment and administrative costs
Traditional print and mail room operations are at the heart of every organisation’s inbound and outbound communications infrastructure. Measuring the effectiveness and efficiency of their processes, and how well they integrate into an organisation’s broader digital strategy should be a key area for all senior management teams in order to cut costs, improve speed and quality of service.
Discover the benefits of digital transformation, along with practical insights on how to streamline your print and document management processes, including how you can transfer current print and mail services to a digital format.
Physicians and Healthcare providers can have access to vital information, anytime and anywhere - helping save lives and improve quality of care all while increasing the security of patient information and reducing IT costs.
Daily interactions with various devices to access medical applications that are on point-of-care desktops can be a challenge with compliance requirements that stipulate that users provide login credentials for each application and log off the system when finished.
Hear how North Kansas City Hospital successfully implemented a VDI solution that increased clinician productivity and improved their ability to secure their environment with VMware® Horizon View™, PCoIP® Zero Clients, and Imprivata No-Click Access™.
Join this webinar as we discuss how the St. Louis metro system has reduced cost per mile by 30% by partnering with Hortonworks and LHP Telematics. They are now able to gather data from over 200 buses and analyze it to prevent part failures.Read more >