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    • Pittsburgh IG: CMMI for Services: The Strategic Landscape for IT Pittsburgh IG: CMMI for Services: The Strategic Landscape for IT Eileen Forrester Recorded: May 3 2012 5:00 pm UTC 48 mins
    • The majority of the US & global economy is now service, rather than manufacturing or trading of tangible goods. Even the development of goods & systems increasingly takes on the character of service. CMMI is a reference model for process improvement meant to enhance the business performance of a wide range of organizations. Recent data from top CMMI users illustrates the quality & other business results that capable organizations get, such as customer satisfaction, higher income, defect reduction, on-time performance, & decreased costs.

      This webinar will briefly cover the CMMI for Services (CMMI-SVC) model, focusing on the service-specific process areas (SVC PAs), & show how the SVC PAs can enhance organizational performance. Part of the overview will show the aggressive adoption curve for CMMI-SVC (just released in 2009), including case studies & other industry adoption data. The webinar will also show users how to pick the right model pieces with which to begin adoption, & where to go for adoption guidance.

      Eileen Forrester is the manager of CMMI for Services and the CMMI Learning Suite at the Software Engineering Institute. She is a senior member of the technical staff in the Software Engineering Process Management program at the SEI. She is also the lead author of the Addison Wesley book, CMMI for Services, Guidelines for Superior Service, the co-chair of the International Process Research Consortium, and the editor of the IPRC Process Research Framework. Forrester is the developer of TransPlant, a transition-planning process, and her current research area is in process-oriented approaches to service delivery, teaching, technology change, risk management, and emergent system types. Forrester has more than 35 years of experience in technology transition, strategic planning, applied research, process improvement, communication planning, and managing product, service, and non-profit organizations.

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    • Kansas City IG: ITSM in a Multi-Model Environment Kansas City IG: ITSM in a Multi-Model Environment James R Howard, General Dynamics Recorded: Jul 26 2012 5:30 pm UTC 59 mins
    • This presentation will provide insights into the use of ITIL leading to ISO/IEC 20000 certification. The discussion will also touch on CMMI for Service and COBIT.

      James Howard, General Dynamics Information Technology

      Jim has been with GDIT for 40 years, more than 30 of which have been involved in Service Management. The last 6 of which as the ITSM Program Manager. His varied assignments have included 18 years in Europe and 8 in Hawaii. He has spoken frequently at government conferences and this year’s Pink Elephant Conference in Las Vegas. Jim holds a number of ITSM certifications including:

      •ITIL v2 Service Manager and ITIL v3 Expert
      •ITIL v3 Service Operations, Operational Support & Analysis and Release Control and Validation Intermediates
      •Certified Process Design Engineer (CPDE)
      •Certified ISO/IEC 20000 Consultant/Practitioner/Auditor
      •Accredited Instructor for the above certifications
      •COBIT Foundations

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    • New Jersey IG: How to Implement Measurements to Drive Value New Jersey IG: How to Implement Measurements to Drive Value David Smith, President of Micromationinc.com Recorded: Apr 19 2012 4:00 pm UTC 62 mins
    • Improve the "Business of IT" by using a measurement framework and metrics that matter most.

      Metrics are important to management. What's not measured cannot be managed.

      But what should be measured, why and how?

      Learning Objectives:
      Metrics validate your IT strategy and vision; provide direction with targets and metrics; justify changes with a means to gauge value-realized; signal when to intervene with corrective actions.

      Hear case studies and examples that help you improve alignment, meet compliance and drive service excellence.

      Learn the secrets of how measurement frameworks work and take away a roadmap with actionable steps. Let's get IT started.

      PRESENTER BIO
      David Smith is the President of Micromationinc.com, an IT Consultancy that specializes in IT service optimization. David is also a certified TCO Expert, ITSM Expert and ISO 20000 Consultant. He has 30+ years experience in managing and improving the quality, efficiency and effectiveness of IT service delivery for commercial IT vendors as well as the internal IT organizations of well-known private and public sector companies.

      David's IT consulting kit-bag includes tools, methods and lessons-learned for: measurement frameworks, metrics, optimization, governance, portfolios, scorecarding, benchmarking, baselining, service & process improvement, KPI designer SW, ROI, TCO, ABC, ABM, technology refresh, support modelling, service marketing, cataloguing and pricing using industry best practices like ITIL, CobiT, CMMI etc.

      David is the author of “Implementing Metrics for IT Service Management” ISBN: 9789087531140 and contributing co-author of "IT Service Management - Global Best Practices" ISBN: 9789087531003.

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    • Collaborating for Quality in Agile Application Development Collaborating for Quality in Agile Application Development Giampiero Saracino, HP & Roy Woodfine, CollabNet Recorded: Oct 6 2010 10:00 am UTC 45 mins
    • See how the CollabNet to HP Quality Center integration creates a bi-directional synchronization of requirements, development, and test artifacts to meet the demands of frequent releases, continuous build, integration and quality management. This connector enables business analysts, project managers, Agile developers and QA team members, each working exclusively with their tool of choice, to improve visibility, communication and collaboration among teams - and ultimately, the quality of their software projects.

      Giampiero Saracino, Senior Presales Manager, is currently managing the EMEA Apps Presales Practice in HP Software & Solutions. The practice comprises experts focusing on Functional Assurance, Performance Validation, Application Security Assurance and SOA Testing software products portfolio.

      Since 1989 he had gained extensive experience in all the different phases of Software Application Development Lifecycle, at project and program management level, ranging from Airspace/Military Real Time applications to Corporate Core Business applications, adopting different development methodologies.

      He led the Identity and Access Management Practice in HP, looking after EMEA presales activities for Identity, Access, Federation, and Audit Management software products.

      Roy Woodfine, Senior Technical Consultant is currently managing the deployment of CollabNet solutions throughout several industry sectors within Europe.

      Since 1985 He has been involved in the Software industry, from designing software for Military Aircraft through to the Commercial Sector. He has focused on SCM for the latter 15 years

      Roy has led a variety of significant SCM implementations including a CMMI Agile adoption at a leading investment bank that could demonstrate full compliance after only 6 months.

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    • Resiliency Management Model - The Future is Now Resiliency Management Model - The Future is Now Paul Kirvan, Board Member, The Business Continuity Institute Recorded: Oct 6 2009 5:00 pm UTC 49 mins
    • Traditionally the professions of business continuity, security management and IT operations have been separate entities. This is not the most advantageous way to protect an organization. An environment in which these and other key activities are integrated into a structured framework makes better business sense. Such a framework now exists: it's called the Resiliency Management Model (RMM) and was developed by the Software Engineering Institute's CERT group at Carnegie Mellon University. Although considered a framework, RMM addresses critical issues regarding the protection and recovery of business activities from an operational risk perspective. Specifically, RMM overlays the issues of business continuity/disaster recovery, security planning and management, and IT operations and service delivery management. RMM also overlays several key standards, such as BS 25999, ISO 27001, ISO 20000, ISO 24762, DRII GAP, NFPA 1600, CMMI Ver. 1.2 and CobiT 4.1. This session provides a timely introduction to a new and critically important methodology.

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