Donna Fluss, President, DMG Consulting Group shares why the service world is changing for the better, and why workforce optimization (WFO) solutions are playing a major role in the evolution. Mega-trends are driving enterprise investments. The world of technology is being enabled by globalization, virtualization, mobility and the cloud, and your organization has to be ready.
What you’ll learn:
•The top servicing priorities for companies
•How WFO solutions help companies achieve enterprise service goals
•The role of WFO solutions and analytics in the contact center of the futureHow the customer journey is enhanced by breaking down the walls between the front and back office
A recent survey by the WAN Summit found that cutting cost is the second most important driver for SD-WAN deployment, after performance improvement. Combinations of Hybrid WAN solutions & SD-WAN promise to use of double bandwidth whilst reducing Mbit-prices by up to 50%. But how much of this is realistically achievable?
Join Marcel Koenig from Ancoma Consulting to get insights into real life WAN case studies including deal metrics from recent SD-WAN deployments.
Special guest speaker Allan Adler, Managing Partner of Channel Cloud Consulting will share insights and research on market size and opportunity, positioning solutions for success, Cloud Economics Hybrid Cloud Strategies, and more.Read more >
Amazon Web Services (AWS) recently conducted an AWS Consulting Partner study to understand how successful partners become profitable. The study revealed an overwhelming response that the biggest pain point is the complexity of billing clients with accuracy and efficiency. However, with the right cloud management platform, AWS Consulting Partners gain the ability to focus on their core competencies and less on business operations like monthly billing, invoicing, and chargebacks.
During this webcast, AWS Channel Strategist Mira Ayad and CloudCheckr EMEA Channel Manager Tony Roebuck will review the AWS Consulting Partner study and how to create a profitable AWS business using CloudCheckr’s cloud management platform, including:
- Opportunities to win business with pre-engagement analysis
- Strategies and best practices to earn higher profitability and margins
- How to automate AWS invoicing and billing processes at scale
Forrester Consulting recently completed a case study examining the total economic impact and potential ROI enterprises may realize by deploying the Bomgar remote support solution. To quantify the impact of using Bomgar’s technology, Forrester interviewed staff from Surgical Information Systems (SIS), a provider of perioperative information technology software. The Bomgar solution enables SIS to provide world-class service through more efficient support, increased security, and improved compliance, resulting in a more positive customer experience. During this webinar, Forrester will explain the costs and benefits SIS realized and how it resulted in a 419 percent return on their Bomgar investment with a payback period of 3.1 months. Bomgar will then share additional benefits tech support organizations can realize with a modern remote support solution, citing real-world customer examples.Read more >
Henry Cobbe and Morgane Delledonne assess and debate the characteristics of ETFs available to UK investors seeking higher than average income levels.Read more >
With the volume of attacks growing, the mutations and variations in attack methods broadening, and a seemingly endless catalog of defensive solutions available, it can be difficult to prioritize your security investments and operations. Join our cyber defense experts to hear tips on how to cut through the noise, effectively identify the most likely and riskiest attacks and thwarting them efficiently through balanced and targeted investment in resources, time and technology.
About the Speaker:
Pete Clay, Katzcy Consulting Advisory Board member, is a 20+ year veteran in the cybersecurity industry with experience in security operations, mergers and acquisitions, cyber policy, risk management, and program management.
Focusing on people at the center of digital transformation and focusing on the employee experience is the only way to reach our intended goals. Saas based HR users are looking for intuitive user experience, tight integration using API to various business applications, enhanced data privacy provisions,
SAP SuccessFactors with its uniqueness has been able to address these requirements, In SAP SuccessFactors, their SaaS HCM application are focused on areas that are critical to the people, but also enhancing their business.
We are pleased to invite you for a webinar titled “New age digital HR Transformation leveraging SuccessFactors” presented by consulting partners from Wipro. Participants will have an opportunity to get insights into important business and technical considerations to a SaaS based digital HR solution.
The availability of information about every aspect of a carrier's business all in one place coupled with more and better data arriving every day, give modern insurance CIOs the power to define competitive advantages once obscured by the limits of legacy systems.
Join Mitch Wein, VP of Research and Consulting at Novarica and Justin Silver, Director of Solution Consulting at Duck Creek Technologies as they explore the power of open platform architecture and connected ecosystems and what greater data insights can mean to your bottom line.
The FCA and PRA and confirmed that they will be extending SMCR from the current scope, which is limited to just deposit taking entities, to the remainder of the financial services industry.
The extension of the regime will go live in December 2018 for insurers and mid to late 2019 for all authorised firms. BCS Consulting have supported many banks through their implementation from which they have learnt key lessons about the challenges, regulatory consequences and the most effective solutions.
BCS will share their lessons learnt and explain how firms can avoid the implementation challenges that many banks faced, ensuring they are well prepared for the regime go-live.
Digitalization is foundational to streamlining and automating routine activities, increasing transparency internally and externally, reducing claims cycle times and offering satisfying customer experiences.
Join Novarica's VP of Research and Consulting, Keith Raymond and Duck Creek's Director of Solution Consulting, Abby Anderegg as they discuss the importance of connected systems and processes to deliver on an organization's digital agenda.
In this webinar, learn the benefits of moving your workload to a Database-as-a-Service (DBaaS) environment and the key differentiators between Amazon RDS and Azure SQL Database.
Join Rodney Landrum, Senior DBA/BI Consulting Services at Ntirety, a division of HOSTING, and learn:
• The benefits of moving your workload to a DBaas Environment
• How to assess if your workload is compatible with a DBaaS Environment
• How you can optimize your workload for a DBaaS Environment
In addition, Rodney will give a full comparison of Amazon RDS verse Azure SQL Database to help you make the right decision for your business. Including:
• Migration strategies
See Rodney's Amazon Author Page Here: http://bit.ly/RodneyLandrum-Amazon
Are you interested in learning what's happening inside your brain and discover how to become more aware of you personal habits and tendencies in order to enhance focus?
Join this webinar with Nicole Lipkin, who is the CEO of Equilibria Leadership Consulting. She specializes in executive coaching and leadership development. She is also the author of What Keeps Leaders Up at Night and Y in the Workplace.
Some highlights include:
The science of stress, distraction and productivity
How your biology is triggering distraction
8 steps to regain control over your focus and supercharge your
How to reclaim self-control in the fight against distraction
The FCA and PRA and confirmed that they will be extending SMCR from the current scope, which is limited to just deposit taking entities, to the remainder of the financial services industry. The extension of the regime will go live in 2018 for insurers and 2019 for all other firms.
BCS Consulting have supported many banks through their implementation from which they have learnt key lessons about the challenges, unintended regulatory consequences and most effective solutions.
BCS will share their lessons learnt and explain how they have designed highly effective SMCR solutions to save firms significant time and money, ensuring they achieve and maintain compliance with the rules.
It is increasingly accepted that an organization will deliver better services by agilely improving in a continual, incremental way. Our continual improvement maturity model, based on case studies of multiple organizations, provides a framework for addressing the issues specific to each team, for motivating team members and for providing management with an objective assessment of the progress being made by the organization.
Robert S. Falkowitz, General Manager of Concentric Circle Consulting, has over thirty years experience in information technology and service management. His focus over the past 15 years has been in coaching and training on the use of technology to manage services and the optimization of basic work practices, such as flow, using lean and kanban methods.
Last year’s crypto-boom has driven huge interest and aggressive development of enterprise applications for blockchain technology, particularly in financial services. To date, however, the industry has yet to see meaningful production implementations, leaving many skeptical of blockchain as a solution still looking for a problem.
David Lee, a technology & digital consultant for BCS Consulting, argues that projects seeking enterprise adoption need to move past technology questions and look more closely at how blockchain solutions are governed. Drawing on his experience working with several blockchain initiatives, bank innovation teams and startups, he outlines the issues with existing governance models and the criteria that blockchain projects need to meet in order to be viable at enterprise production scale.
The General Data Protection Regulation (GDPR) comes into force on May 25th, 2018. The GDPR changes the way that consent is sought and managed and it sets a high standard for consent. Consent means offering people genuine choice and control over how you use their data. When consent is used properly, it helps you build trust and enhance your reputation.
The changes from the GDPR reflect a more dynamic idea of consent: consent as an organic, ongoing and actively managed choice, and not simply a one-off compliance box to tick and file away. This webinar will help you to decide when to rely on consent for processing and when to look at alternatives. It explains what counts as valid consent, and how to obtain and manage consent in a way that complies with the GDPR.
About the Speaker:
Kristy Gouldsmith, CIPP/E, LLB, LLM, PGCE, BA, is a senior data protection GDPR consultant and the managing director of Sapphire Consulting Group, a leading UK data protection consultancy. Sapphire Consulting Group provide GDPR services such as audits, policies, data sharing agreements and training. Kristy is also the Data Protection Officer for a number of organisations including a multi-national software-as- a-service company, a large London-based serviced-office company and several firms of solicitors.
Securing a portfolio of applications can be a practice in extremes. On one hand, you have a small team of security experts trying to help a multitude of developers, testers, and other engineers meet security requirements. At the same time, you have to support all the microservices that the Agile and DevOps teams are building and pushing to production anywhere from once a month to several times a day. Even if you have a fully staffed security team, there still are not enough experts in this area to go around, which means creating a guild of Security Champions is more important than ever.
Join Ryan O’Boyle, Manager of Product Security at CA Veracode and Ronda Kiser Oakes, Director DevOps Consulting at Perficient, who will examine the value of the Security Champion role within the development team. They will discuss which groups need to commit for the program to succeed, how to find good champions, and the benefits for all stakeholders. Based on lessons learned from building a successful Security Champion program over the past five years, you will come away with detail actionable steps to bootstrap, monitor, and maintain a customized program that fosters these champions in your organization and scales your security program.
Many companies approach compliance activities with the forthcoming European General Data Protection Regulation REGULATION (EU) 2016/679 as a purely legal matter. But this is a very shortsighted approach. Compliance with the GDPR is becoming a necessary business requirement. Only companies that will be able to reassure business partners and consumers regarding their alignment to the new EU Regulation will stay competitive in the digital market. Moreover, if performed in a strategic way, compliance with the GDPR enables businesses to process personal data in manifold ways and thus to extract meaningful information from them in order to better serve actual and future customers, as well as to improve efficiency.
During the webinar Prof. Dr. Paolo Balboni (Business Lawyer, Partner at ICT Legal Consulting) will present a strategic approach to GDPR compliance aimed at mitigating the legal risk and maximising the benefits of data processing activities.
Every year consultants from Mandiant, a FireEye company, respond to a wide variety of cyber incidents by threat groups around the world. This experience is summarized in the annual M-Trends report, which explores changes in the cyber threat landscape.
During this webinar, Rob van der Ende, Vice President, Asia Pacific & Japan Mandiant Consulting Services and Bryce Boland, FireEye APAC CTO will discuss:
- Longer-term trends in today's threat landscape
- Sophisticated and harmful APT groups to look out for
- Which organizations are most likely to be retargeted by attackers
- The difficulty of finding skilled personnel and how it affects the security function
- How weaknesses in security fundamentals contributed to successful compromises
- Best practice red teaming tactics for improved security defense
Oracle has announced new (and lackluster) support information for their Oracle Reports tool. This announcement reinforces the idea that Oracle Reports is end of life, and is driving many IT executives to explore new reporting alternatives.
One of the most popular Oracle Forms alternatives so far is JasperReports from TIBCO. More than 50% of attendees in one of our recent webinars indicated that they’re interested in JasperReports for their Oracle Forms migration projects.
Join us for this webinar with TIBCO Director of Solutions Consulting Sherman Wood. He will discuss what makes JasperReports an excellent reporting option for your Oracle Reports migration.
PITSS Director of Consulting Gavin Woods will also discuss the most efficient way to migrate to JasperReports utilizing business-critical code and the PITSS Modernization Factory process.
Exceptional speed, responsiveness, efficiency, and customer service - they’re all requirements for success today, and they all require exceptional policy systems.
Join Chuck Gomez, VP of Research and Consulting at Novarica and Scott Fitzgerald, Chief Marketing Officer at Duck Creek Technologies as they examine the need for single, broad, highly-flexible policy systems in today’s business reality.
A large share of B2B buyers decide on whether or not to purchase your product before they meet a sales representative.
At the same time, communication with customers is increasingly moving to online channels, and the main challenge of the day is not only generating great marketing content but generating high-quality content in general. IDC's recent survey shows that today's marketing teams need to produce ten times more content more than ever before. This is not the result of quantitative priority strategies but rather arises from the need to meet the rising demand for personalized interaction in the growing number of digital communication channels and throughout the lifecycle of the business relationship.
Join our webinar with Joshua Budd, IDC's associate vice president for consulting in Central and Eastern Europe, the Middle East, and Africa (CEMA), while he presents how provocative, fact-based content can make a difference and how to lay the groundwork before the customer is approached by your sales team.
We will try to answer the following questions:
• What makes content marketing so effective?
• Is content really "king" or is this just a buzz term?
• Can fact-based messaging reliably help convince not only your customers but also your sales team?
• How can I create a content plan that is useful for various customers’ touchpoints?
We look forward to welcoming you into the discussion!