Donna Fluss, President, DMG Consulting Group shares why the service world is changing for the better, and why workforce optimization (WFO) solutions are playing a major role in the evolution. Mega-trends are driving enterprise investments. The world of technology is being enabled by globalization, virtualization, mobility and the cloud, and your organization has to be ready.
What you’ll learn:
•The top servicing priorities for companies
•How WFO solutions help companies achieve enterprise service goals
•The role of WFO solutions and analytics in the contact center of the futureHow the customer journey is enhanced by breaking down the walls between the front and back office
A recent survey by the WAN Summit found that cutting cost is the second most important driver for SD-WAN deployment, after performance improvement. Combinations of Hybrid WAN solutions & SD-WAN promise to use of double bandwidth whilst reducing Mbit-prices by up to 50%. But how much of this is realistically achievable?
Join Marcel Koenig from Ancoma Consulting to get insights into real life WAN case studies including deal metrics from recent SD-WAN deployments.
Special guest speaker Allan Adler, Managing Partner of Channel Cloud Consulting will share insights and research on market size and opportunity, positioning solutions for success, Cloud Economics Hybrid Cloud Strategies, and more.Read more >
Amazon Web Services (AWS) recently conducted an AWS Consulting Partner study to understand how successful partners become profitable. The study revealed an overwhelming response that the biggest pain point is the complexity of billing clients with accuracy and efficiency. However, with the right cloud management platform, AWS Consulting Partners gain the ability to focus on their core competencies and less on business operations like monthly billing, invoicing, and chargebacks.
During this webcast, AWS Channel Strategist Mira Ayad and CloudCheckr EMEA Channel Manager Tony Roebuck will review the AWS Consulting Partner study and how to create a profitable AWS business using CloudCheckr’s cloud management platform, including:
- Opportunities to win business with pre-engagement analysis
- Strategies and best practices to earn higher profitability and margins
- How to automate AWS invoicing and billing processes at scale
Forrester Consulting recently completed a case study examining the total economic impact and potential ROI enterprises may realize by deploying the Bomgar remote support solution. To quantify the impact of using Bomgar’s technology, Forrester interviewed staff from Surgical Information Systems (SIS), a provider of perioperative information technology software. The Bomgar solution enables SIS to provide world-class service through more efficient support, increased security, and improved compliance, resulting in a more positive customer experience. During this webinar, Forrester will explain the costs and benefits SIS realized and how it resulted in a 419 percent return on their Bomgar investment with a payback period of 3.1 months. Bomgar will then share additional benefits tech support organizations can realize with a modern remote support solution, citing real-world customer examples.Read more >
Henry Cobbe and Morgane Delledonne assess and debate the characteristics of ETFs available to UK investors seeking higher than average income levels.Read more >
This webinar is part of BrightTALK's Privacy Insights Series and National Cyber Security Awareness Month (NCSAM).
With the proliferation of the Internet of Things into every sphere of our lives, it's now more important than ever to understand the security and privacy risks associated with connected devices. With smart home devices, office tools, children's toys, even medical devices being vulnerable to cyber attacks, becoming cyber aware should be a key priority for everyone.
Join privacy and cyber security experts for an interactive panel roundtable discussion on:
- The privacy and security vulnerabilities and risks stemming from IoT devices
- The basic safety measures you can deploy to protect your home and workplace against cyber threats
- Best practices for privacy and security safeguards
- What to do in the event of a breach
- What the future of privacy looks like
- Elena Elkina, Partner at Aleada Consulting
- Parnian Najafi Borazjani, Senior Analyst, FireEye
- Ondrej Krehel, Digital Forensics Lead, CEO & Founder, LIFARS
- John Bambenek, VP Security Research & Intelligence, ThreatSTOP
Audience members are encouraged to send questions to the speakers to be answered during the live session.
Many companies are developing initiatives or programs to enhance the diversity and inclusiveness of their workforce and applicant pools. To implement such initiatives and track their progress, companies must collect, use, and store personal information such as race, gender, and ethnicity. Some jurisdictions consider these types of personal information sensitive and subject to special requirements or restrictions. Additionally, handling these types of data elements presents unique internal challenges for HR teams and data analysts.
This webinar will explore ethical and privacy implications of corporate diversity and inclusion activities, with a focus on GDPR restrictions and requirements. We will discuss some best practice solutions for developing and implementing global diversity and inclusion initiatives that protect worker and applicant privacy while enabling companies to understand and enhance diversity and inclusiveness.
- Jackie Wilkosz, Manager, Aleada Consulting
- Bret Cohen, Partner, Hogan Lovells LLP
How well are businesses operating in 2018? Are we delivering on time, on budget? Are we optimizing resources, reducing obstacles? In a recent survey, ProjectManagement.com found that the State of the Modern PMO isn't that modern.
Join us to hear the survey's key findings, real-life customer observations from Altice USA and Pitney Bowes, and recommendations on how to evolve your project portfolio management.
Presented by Andy Jordan of Roffensian Consulting, Kurt Steinle of Broadcom, Lawrence Rizzo of Altice USA, Gale Persil of Pitney Bowes.
Watch this webinar to hear RSM Consulting and PageGroup share their experience of designing and deploying Dell Boomi to enable a global finance transformation programme, including:
- Applying best practice design principles to achieve a deliverable and supportable solution
- Creating innovative and scalable integration patterns
- Resourcing and a smooth transition to support
Corporate software development is undergoing an ”accelerated feedback” revolution. Successful companies are delivering solutions quickly and continuously into working production environments, turning the corner from the age-old methodologies and processes that governed them in the past. The speed in which businesses build software is critical to the overall success of today’s digital products.
So how are companies successfully making the shift to product focused management? How does the change affect team structure, communication, and even the budgeting process?
Vice President of Consulting Operations for Magenic, John Doucette, answers these questions and highlights some of the best practices he’s seen firsthand.
Covered during the webinar:
• Core differences between project and product
• Why the change is so important to speed to market
• Importance of the Agile methodology in a product-focused environment
• Budgeting implications
• How to start the process
Great customer self-service enables customers to quickly locate the information they need, using a vocabulary they understand, in real-time.
In our upcoming webinar, learn how to create better self-service experiences by combining structured content and metadata management.
Join Bob St. Clair (Managing Consultant, Smartlogic) and Chip Gettinger (VP Global Solutions Consulting, SDL) to learn how:
•SDL Tridion Docs structured content management integrates with Smartlogic Semaphore to manage, tag and serve content across the enterprise.
•Product content is managed and reused across departments and groups.
•Customers and agents can quickly find the information they need when they need it.
With SDL and Smartlogic, users can find the information they need, using a vocabulary they understand to save time and improve customer satisfaction.
Today’s sophisticated attackers often hide within the noise of abundant alerts generated by a myriad of security products. Limited budgets, a shortage of skilled security staff, and rigid regulatory requirements make it difficult for organizations to effectively identify and understand these threats—negatively affecting risk-based decision making and asset protection.
Effective cyber security requires an understanding of who is likely to target you, and how they operate.
As security leaders and executives turn to service providers to evaluate their security maturity, manage business risks and build sustainable security programs, they often ask ‘how do I select the right security partner for my organization?’
Join Nick Flores, Security Consulting Director at FireEye Mandiant, as he shares insights and expertise on:
• Selecting the right service provider for your organization
• Realizing limitations of providers who apply traditional and compliance-focused approaches
• Working with providers who intimately monitor attackers across the evolving threat landscape
• Understanding the role of cyber threat intelligence in effective cyber security services
• Asking the right questions of your security providers to enable critical business decisions
Also, don't miss "Navigating Today’s Global Cyber Regulations – Regional Perspectives," the second webinar in this two-part series aimed to help you be better prepared for what's to come in 2019. https://www.brighttalk.com/webcast/7451/337259
An increasing number of organizations today are using more accurate, real-time data and encouraging cross-functional collaboration—ultimately driving better-informed decisions about the workforce, investments, and company growth.
In this webinar, Ron Dimon, Managing Director of Planning and Analytics at Deloitte Consulting LLP, will share the benefits of Deloitte’s Connected Planning framework. Currently used by Global 1000 companies, the framework:
-Helps analysts, managers, and executives gain deeper insight into various business functions, including finance, sales, marketing, HR, supply chain, and IT
-Empowers users to connect planning across the organization to drive performance improvements and gain competitive advantage
-Enables true collaboration across the business, globally, with a central data hub
Resource management - ensuring projects are given the right people, with the right skills and the right availability to do the job. This is often easier said than done when you lack a single view of what people are doing today and what’s planned for tomorrow. But it doesn’t have to be this way.
Join agile project management expert Rick Morris of R2 Consulting and CA Technologies to learn how people in charge of key resources can overcome common issues such as:
•Team members assigned to multiple projects, making it hard to see who's working on what and when.
•Developers track time in one system, contractors in another.
•Resources with varying experiences and expertise are scattered around the globe.
In times of change, the employee experience helps hold the company together. Whether it be changes to leadership, products, or culture, the employee experience is the one item that should remain constant and strong in order to keep employees engaged.
In this research-based presentation, Josh Bersin, Principal and Founder, Bersin by Deloitte, Deloitte Consulting LLP, will highlight the latest trends in the employee engagement market and explain why citizenship, purpose, meaningful work, and “energy, not just engagement” are the most important business strategies you have.
This webinar is part of BrightTALK's Privacy Insights Series.
Join privacy and cyber security experts for an interactive discussion on:
- What is Privacy and why should you care
- Why all of a sudden everyone cares about Privacy
- User/Customer expectations and reality
- Data breaches prevention and notification
- Best recommendations for organizations
- Elena Elkina, Partner at Aleada Consulting
- Bret Fund, CEO of SecureSet
- Dr. Pierre-Andre Maugis, Data Scientist, Privitar
Audience members are encouraged to send questions to the speakers to be answered during the live session.
Interest for employee advocacy in the workplace has risen significantly by 191% in the last four years according to new research from Golfdale Consulting.
This isn’t surprising since many companies are seeing the untapped opportunity that an employee advocacy program can provide. This is why we’re partnering with Golfdale Consulting, a data-driven management consulting, in our first webinar of 2018.
In this webinar, we discuss top trends, challenges, and opportunities for advocacy in the workplace for 2018. You’ll get an in-depth look into usage trends, perception and policies from employees to executive leadership.
In a changing IT world, speed and security are key to a successful hybrid cloud operation. Many government organizations are facing the challenge of migrating their IT systems into a more dynamic and distributed environment that include public clouds, private clouds, legacy systems, and a mix of security and policy concerns. This era brings new software development and deployment challenges and opportunities.
A first step in this transition is to discover and implement a proper DevOps-driven pipeline that incorporates the build process, as well as unit and security testing on every commit by developers. Next, new containerized workloads need to be deployed on a secure, distributed, and flexible container management platform to accelerate the agencies needs.
Join this webinar to learn how Red Hat products and consulting can help in this transition. We'll discuss the trends in DevOps and advanced open deployment including:
-Understanding the shift in development and deployment.
-Building a Jenkins pipeline to include security on every commit.
-Advancements and benefits in container platform runtime via the CRI-O.
We'll explore these topics in the context of Red Hat OpenShift Container Platform, Red Hat Middleware, and Red Hat Consulting.
Finance managers are rarely included in project planning, and if they are involved in the project tracking it is usually in a passive way. At the same time, all stakeholders expect to have the latest project financial situation available on demand and customized for their personal use. And if that weren’t enough, there’s often no integration between project and financial management systems. But it doesn’t have to be this way.
Join agile project management expert Rick Morris of R2 Consulting for an overview of how financial managers can take charge of project finances and use their expertise to add new value to the organization.