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    • Break Up (with) Your Content: Preparing Structured Content for a Future of Bots
      Break Up (with) Your Content: Preparing Structured Content for a Future of Bots Doug Kim, Content Strategist, Microsoft Office Recorded: Aug 9 2017 9:00 pm UTC 60 mins
    • Everybody’s talking about bots, but even if you don’t have one yet, how do you get your content ready for a future full of bots? And what about the next thing after that, and after that? The key is writing and structuring content in a clean, simple, granular way.

      Join me, Scott Abel, The Content Wrangler, and former journalist—and Microsoft Office content strategist—Doug Kim, for a free, one-hour webinar designed to help you understand the need for structured content in our fast-changing technology-powered world. Doug will discuss why structured content is needed for much more than multi-channel publishing 

Attend this session to learn how to lay the foundation for future by restructuring your content, why it’s critical to match single intents to single answers, and why we need to reuse content in bots, instant answers, and other advanced content forms.

      Doug willl give pointers on how to:

      1) Lay the foundation for future by restructuring your content
      2) Match single intents to single answers
      3) Reuse content in bots, Instant Answers and other advanced content forms
      4) Learn how clean, simple content benefits accessibility and inclusivity

      About the presenter

      Doug Kim spent his formative years in journalism, where he eventually became Arts and Entertainment editor of The Seattle Times. He’s been at Microsoft for eight years, where, amongst other things, he’s led efforts to revamp the voice and tone of content and UI text in the Microsoft Office suite and improve video and multimedia content. More recently, he drove the content strategy for the Bing-based content form known as Instant Answers for Windows 10. While continuing to nurture Instant Answers, he leads a team focused on accessibility, Inclusive Design and Microsoft’s experimental new Virtual Support Agent.  So yes, he went from editing Britney Spears reviews and restaurant coverage to technical content, but in his mind it all makes sense.
       

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    • Content Science Review: Inspiration + Insight for Content Professionals
      Content Science Review: Inspiration + Insight for Content Professionals Colleen Jones, CEO, Content Science Upcoming: Sep 18 2017 5:00 pm UTC 60 mins
    • Business today is digital, and that makes content critical. Where can you get tips, advice, and inspiration for the content side of business? Enter the online magazine for content professionals—Content Science Review.

      Join me, Scott Abel, The Content Wrangler, and my special guest, content scientist Colleen Jones, for this presentation about Content Science Review. You'll learn what Content Science Review is — and what it's not. You'll discover the breadth of coverage and the benefits of both free and paid registration. If you're a writer looking to expand your influence, you'll learn how you can pitch story ideas to the editors.

      As an added bonus, the editors will share their top-three reader-contributed insights of 2017!

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    • Elevating Intelligent Content to the Next Level
      Elevating Intelligent Content to the Next Level Michael Priestley, IBM and Rob Hanna, Precision Content Upcoming: Sep 13 2017 5:00 pm UTC 60 mins
    • You may already know the value of content that is constructed based on its purpose rather than just presentation. But many solutions today lock that value into one product or silo, inhibiting collaboration and reuse across the enterprise.

      The Darwin Information Typing Architecture (DITA) is a widely-adopted XML standard that delivers on this promise of intelligent content, but there are some inhibitors to adoption. Some see it as too complex. Others work to create content in compliance with an existing content format such as HTML or Markdown. With Lightweight DITA in the works, we can finally bridge the gap between the promise of intelligent content and the challenge of diverse authoring platforms and communities.

      Join Scott Abel, The Content Wrangler and his special guests Michael Priestley, one of the original architects of the DITA standard, and Rob Hanna from Precision Content, for a free one-hour online discussion designed to help you decide whether you should consider adopting DITA or Lightweight DITA.

      Are you ready for intelligent content?

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    • [Google Case Study] Optimizing Content for Improved Translation Effectiveness
      [Google Case Study] Optimizing Content for Improved Translation Effectiveness Jon Ann Lindsey, Google and Val Swisher, Content Rules Upcoming: Sep 19 2017 5:00 pm UTC 60 mins
    • We’ve all heard advice about how to improve source content. These tips and tricks usually sound like perfectly reasonable suggestions. Common sense, right?

      But, where's the proof that these so-called best practices actually improve customer experience? In 2016, content strategists from Google visited 11 countries to talk to customers in order to find out what these real people actually want and need from their content. As it turns out, lessons learned from Google customer feedback research provided some surprising results.

      Join me, Scott Abel, The Content Wrangler and my special guests, content strategy manager, Jon Ann Lindsey (Google) and global content strategy expert, Val Swisher (Content Rules), for a lively discussion about the importance of getting feedback before you make decisions about how you’ll translate and localize content. You'll learn several ideas you can use to adjust your source content so that your translations are improved. You’ll see lots of examples from content in the real world and leave with actionable items that you can implement immediately.

      You will learn which problems Google found (they weren't just the usual suspects) and to make big improvements in your content that are easy to implement. And you'll discover why overtly "empathetic" language and reassurances don't always serve the needs of customers.

      This program is brought to you by LocWorld35 Silicon Valley: The conference for global business. www.locworld.com

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    • Meet Content Science Academy: A New Content Training Experience
      Meet Content Science Academy: A New Content Training Experience Colleen Jones, CEO, Content Science Recorded: Jun 6 2017 5:00 pm UTC 62 mins
    • Want to grow your content career? Lead a content team and would like to empower them with up-to-date knowledge and skills? Wish there was an easier way to start a center of content excellence? Learn about a new option to address those needs, Content Science Academy, in this interactive webinar.

      Join me, Scott Abel, The Content Wrangler, and my guest, Colleen Jones, CEO of content intelligence + strategy firm, Content Science, for a review of the Content Science Academy. Attendees will:

      * learn what Content Science Academy and its purpose are
      * get introduced to topics covered now
      * have the chance to express opinions about upcoming topics
      * learn how to use Content Science Academy as an individual or an enterprise
      * obtain a code for a 25% discount on a course or certification

      ABOUT THE PRESENTER

      As CEO of the content intelligence + strategy firm Content Science and a Star Wars fan, Colleen Jones regularly advises top organizations on becoming Jedi Masters of content. Colleen spearheaded the development of ContentWRX, a software service that has collected more than 70,000 data sets to assess content effectiveness. Colleen wrote the cornerstone content book "Clout: The Art and Science of Influential Web Content" and speaks at conferences and client events around the world.

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    • Unified Content Strategy: How To Make Product Content Work For You
      Unified Content Strategy: How To Make Product Content Work For You Regina Lynn Preciado, Content Strategy Consultant Recorded: Mar 7 2017 4:00 pm UTC 62 mins
    • If you want your product content to work for you (rather than the other way around), you need a content strategy. In fact, you probably need a Unified Content Strategy -- a three-pronged approach that empowers you to do just about anything with your product content.

      Join me, Scott Abel, The Content Wrangler, for a free, one-hour webinar with content strategy maven, Regina Lynn Preciado. Regina will discuss the need for a flexible, forward-looking content strategy. You'll learn what a Unified Content Strategy is, why it’s important, and five things you can do to start working toward a more strategic approach to product content.

      ABOUT OUR GUEST

      Regina Lynn Preciado is a content strategy consultant who helps companies transform how they organize, manage, and leverage content. From the dot-com boom of the ‘90s to today’s demand for intelligent, global, mobile-friendly content, Regina has helped dozens of organizations make content work for people (instead of the other way around).

      “I’ve worked with projects of all sizes, from sole proprietors to large international enterprises, and have found that a unified content strategy is scalable for any size organization -- the principles and the purpose remain the same,” – Regina Lynn Preciado

      Regina is a senior consultant with Content Rules, Inc., the only licensed provider of The Rockley Method™ unified content strategy.

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    • Measuring Content Value and Determining ROI
      Measuring Content Value and Determining ROI James Goldman, Sr. Manager of Content Strategy at Equinix Recorded: Feb 23 2017 6:00 pm UTC 59 mins
    • Return on investment (ROI) is a mathematical equation. Determining the value of investments in content can be a tricky proposition. If you can't place a value on your content, you can't do the math.

      Determining ROI not only requires we understand the value of our content—and what it costs to create, manage, and deliver—but it also requires consistency. To make the calculation meaningful, you'll need to ensure you're comparing apples to apples and oranges to oranges.

      Join Scott Abel, The Content Wrangler, and his special guest, James Goldman, Content Strategy Program Lead at Equinix, for this free one-hour webinar. James will examine the need for normalizing measurements, making sense of key performance indicators, and communicating the value of digital content production improvements in ways that are meaningful to management.

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    • Holy Trifecta of Global Content Success: Terminology, Structure, and Translation
      Holy Trifecta of Global Content Success: Terminology, Structure, and Translation Val Swisher, Founder and CEO of Content Rules, Inc. Recorded: Feb 14 2017 6:00 pm UTC 56 mins
    • The Holy Trifecta of Content is the intersection of managed terminology, structured authoring, and translation memory. If you have these three components of content under control, your content will be easier to read in every language, easier to translation, easier to locate, and easier to create.

      Join Scott Abel, The Content Wrangler, and Val Swisher, Global Content Strategist, and CEO of Content Rules, for this free one-hour webinar. Val will provide information on the Holy Trifecta, how the components work together, and talk about why these are critical factors for successful global content. Val will also cover the options for including services that address each aspect of the trifecta into your service offerings. This webinar is intended for LSPs, content developers, and customers who use their services.

      You’ll leave with an understanding of how terminology, structure, and TM work and how paying attention to all three factors will help your customers provide better content in any language.

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    • Reader-First Content with Author-First Workflows
      Reader-First Content with Author-First Workflows Mathias Maul, Chief Shrink at The Content Shrinks Recorded: Jan 17 2017 6:00 pm UTC 58 mins
    • Your content, being a proxy for direct human interaction, needs to be authentic to reach its desired goals. But good luck trying to inject authenticity into the highly volatile team workflows that govern today's daily grind of sales, marketing, and public relations departments. Methods to make the recipient *believe* that content is authentic are like a crutch. Do not focus on creating authentic content. Instead, help your content creators become more authentic in what they do and who they are, and much of the rest will come naturally.

      Join Scott Abel, The Content Wrangler, and his special guest, Mathias Maul, Chief Shrink at The Content Shrinks, for this free, one-hour webinar. You’ll gain valuable insights into your daily business operations that can help you devise and implement author-first workflows. You will learn how to coach your content teams to become the best at what they do and understand how to enhance communication between the various voices inside your content creators’ heads.

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    • Content in Motion: How to Make Movement Count
      Content in Motion: How to Make Movement Count Shelly Bowen, Chief Content Strategist for Pybop, LLC Recorded: Jan 10 2017 6:00 pm UTC 60 mins
    • We all know that an important aspect of content strategy is context: Who will see your content? Why will they care? On which device? On which platform? In what color and size? Narrated or text? The meaning, and often the attraction and retention of a message, relies heavily on context.

      And now, with the gamut of simpler plugins, apps, and tools, we’re also managing motion. Or at least, we should be. Motion can come in many forms, from video to animation to responsive design. As content strategists, or people who manage content and effective communication, we can’t leave motion solely up to the designers and developers. With a little proactive planning and some collaboration, we can make motion support our content strategy.

      Join Scott Abel, The Content Wrangler, and his special guest, Shelly Bowen, Chief Content Strategist for Pybop, LLC, for this free one-hour webinar. Shelly will discuss how to determine whether motion is supporting or distracting from your content strategy goals. She will give examples of how incorporating motion can improve experience and results, and help the audience to understand how motion can trigger an emotional response.

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    • Why Scorecards Are an Important Part of Your Content Quality Strategy
      Why Scorecards Are an Important Part of Your Content Quality Strategy Val Swisher, Founder and CEO of Content Rules, Inc. Recorded: Dec 8 2016 5:00 pm UTC 60 mins
    • Ever since we were kids, we’ve gotten scorecards. Every year teachers give us an “A,” “B” or—heaven forbid—a “C” on the quality of our work. When we move on to college prep, we take tests such as the SAT or ACT. Again, the end result is a scorecard. In the content arena, scorecards provide a way for us to assess how our content stacks up against certain criteria. For example, how closely aligned is our content to the style guide? How well does content follow the rules of governance? And how precise are our translations?

      Join Scott Abel, The Content Wrangler, and his special guest Val Swisher, CEO of Content Rules, as they talk about why content scorecards are necessary. Val will demonstrate how to use these scores to make crucial business decisions.

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    • Harnessing the Value of Content
      Harnessing the Value of Content Scott Abel, The Content Wrangler, John Mancini, Rob Hanna and Noz Urbina Recorded: Oct 18 2016 5:00 pm UTC 62 mins
    • Forward-thinking businesses are taking concrete steps to break down departmental silos that impede the creation, management, and flow of high-value content across their enterprise. These businesses understand that while, for most, these critical information assets have no real book value, they have a very high intrinsic value to their organization that must be nurtured and grown. These businesses realize that to bring down the barriers, they need a coordinated effort to manage the required skills, processes, technology, and infrastructure to support the organization and bring better experiences to end customers.
       
      On October 18, join Scott Abel, The Content Wrangler, for this free, one-hour panel discussion and Q&A. Scott will host John Mancini, Chief Evangelist and Past-President of the Association for Information and Image Management (AIIM), Rob Hanna, President of Precision Content, and Noz Urbina, Founder of Urbina Consulting. Insight from this panel of experts will help you kick-start a dialog for bringing together the different parts of your organization that are responsible for various aspects of content marketing, content creation, and information management. The objective is to give you several key talking points to help your organization make the move towards further harnessing the value of content within your enterprise.

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    • Global Content Strategy: Delivery is Critical to Success
      Global Content Strategy: Delivery is Critical to Success Scott Abel, The Content Wrangler, Tim Steele, and Joe Gelb Recorded: Sep 21 2016 5:00 pm UTC 60 mins
    • To engage customers on a global scale, you must create great content that speaks to them in the language they understand best—their own. But, success in foreign markets involves more than just choosing the right words. You have to deliver them to the right person, at the right time, in the right format and language, on the device of the customers’ choosing.

      Join Scott Abel, The Content Wrangler on Wednesday, September 21, for a free, one-hour webinar featuring Tim Steele, President of Content Rules, and intelligent content guru, Joe Gelb, President of Zoomin Software. The presenters will discuss the importance of expectations, buying preferences, content consumption habits, culture, religion, and tradition when creating content for global audiences. And, they'll tackle the role of delivery technology and its place in global content strategy projects.

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    • Helping Teams to Adapt to Medical Device Content Best Practices
      Helping Teams to Adapt to Medical Device Content Best Practices Scott Abel, The Content Wrangler and Ann Rockley, President of The Rockley Group Recorded: Sep 13 2016 5:00 pm UTC 57 mins
    • For the most part, human beings don't like change. It’s scary. It's stressful. And it can be difficult. Adapting to a new way of producing medical device content is no different. To succeed, we must educate stakeholders about the need for intelligent content and explain the benefits. And, we must help everyone involved in the content production lifecycle understand the changes required, the problems they solve, and the benefits they will provide both the company and its content creators and managers.

      Join Scott Abel, The Content Wrangler, and Ann Rockley, content strategy expert and president of The Rockley Group, for this free, one-hour webinar. You'll learn how leading medical device manufacturers tackle big changes to content production methods and you'll discover change-management best practices you can put in place in your organization.

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    • Advancing the Science Behind Intelligent Content
      Advancing the Science Behind Intelligent Content Scott Abel, The Content Wrangler and Rob Hanna ECMs Recorded: Aug 18 2016 5:00 pm UTC 60 mins
    • 
Concept, task, and reference have served well as archetypes in technical publications, but are there others needed to serve the needs of the enterprise? Explore various techniques employed in learning theory and cognitive research that can extend the utility of DITA beyond technical publications. Learn how authors can focus on better content reuse.

      
Join Scott Abel, The Content Wrangler, and Rob Hanna of Precision Content for this free, one-hour webinar where attendees will learn to work with Precision Content® information types, focus on writing blocks rather than topics, and apply rigor to titles and short descriptions.


      Please also join us for the first webinar in this series on July 21 (recorded after that date) — The Cognitive Science Behind Intelligent Content. Check out the Content Wrangler channel to sign up by July 21 to watch live, or you may watch the recording after July 21.

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    • The Cognitive Science Behind Intelligent Content
      The Cognitive Science Behind Intelligent Content Scott Abel, The Content Wrangler, and Rob Hanna, Precision Content Recorded: Jul 21 2016 5:00 pm UTC 57 mins
    • Explore the science that makes for effective topic-based authoring with DITA. Semantic specialization should be a leading differentiator for selecting DITA for projects, yet it is one of its most underutilized features. Information Typing is truly at the heart of DITA, yet it is one of the most poorly understood concepts behind creating effective DITA topics. Content reuse is cited as a primary reason for moving to DITA, yet it is one of the hardest features to deliver expected gains in reliability, efficiency, and consistency over time.

      Join Scott Abel, The Content Wrangler, and Rob Hanna of Precision Content, for this free, one-hour webinar where attendees will learn to look at concept, task, and reference in a new light, see the value in effective semantics, and consider new guidelines for writing for reuse.

      We also hope you will join us for a follow-on webinar with Rob Hanna on August 18 — Advancing the Science Behind Intelligent Content. Check out the Content Wrangler channel to sign up!

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    • Dynamic Delivery: The Secret to Exceptional Content Experiences
      Dynamic Delivery: The Secret to Exceptional Content Experiences Scott Abel, The Content Wrangler, Joe Gollner and Joe Gelb Recorded: Jul 19 2016 5:00 pm UTC 62 mins
    • Dynamic delivery. Instant access to content on-demand. The right content. Content that is accessible and appropriate for the device on which it’s being consumed. It’s something content consumers expect, but few content professionals understand this. But that’s about to change. As companies begin to recognize the complexities of delivering content across all customer touch points—including The Internet of Things—the automated delivery of dynamic content is no longer just nice to have, it’s a business imperative.

      On Tuesday, July 19, 2016, join Scott Abel, The Content Wrangler, Joe Gollner, Director of Gnostyx Research, and intelligent content guru Joe Gelb, President of Zoomin Software for part two of a three-part webinar series on content delivery. In this webinar, you’ll learn what dynamic delivery is, why it’s needed, and how it works. You’ll discover why an enterprise-grade dynamic delivery platform is required to ensure both prospects and customers have access to the right product content across all touch points in their journey.

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    • 15 Ways to Animate Your Content with GIFs
      15 Ways to Animate Your Content with GIFs Scott Abel, The Content Wrangler, and Daniel Foster, Strategy Lead for TechSmith Recorded: Jul 20 2016 5:00 pm UTC 61 mins
    • GIFs are eating the world. But they're not just fun and games. Join Scott Abel, The Content Wrangler, and Daniel Foster, Strategy Lead for TechSmith, for this free, one-hour webinar in this discussion about real-world examples of how animated GIFs are being used in documentation, support, and beyond. Also, get practical tips for when, how, and why to create them. Attendees will learn 1) 5 ways to use GIFs in your content (with real-life examples); 2) tips for when to use GIFs vs. videos vs. images; and 3) best practices and pitfalls for creating effective GIFs.

      Today's guest presenter, Daniel Foster, is the Strategy Lead for TechSmith and has 14 years of software industry experience, much of it in marketing communications, content creation, and social media. Daniel currently heads up market and product strategy for Snagit, the premium tool for screen capture and screen recording on Windows and Mac which combines traditional screenshots, videos, and image editing to help you share important information with the people who need it most. Daniel has spoken at various events including STC Summit, World Usability Day at Michigan State University, and MarketingProfs University.

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