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    • The 4 Pillars of Content Marketing
      The 4 Pillars of Content Marketing Kelsey Loughman, Kapost; Kate Athmer, Integrate; John Hurley, Radius; Yoav Schwartz, Uberflip Recorded: Apr 5 2017 3:00 pm UTC 64 mins
    • The process of content marketing can be defined by a four pillar system: Creation, Experience, Distribution, and Insights. Marketing teams must have the people, processes, and tools in place within each pillar of the framework in order to effectively execute their content marketing strategies, but many teams fail to fulfill all four pillars.

      Do you know where your efforts are lacking?

      In this webinar, we're joined by four marketing leaders from Kapost, Integrate, and Radius (each representing an area of the four pillar framework) who share their top tips for improving your content marketing processes and technology.

      You will learn:
      - The 4 Pillars of Content Marketing framework
      - Actionable tips for improving your content marketing process
      - How to identify technology gaps in your content marketing software stack

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    • Quality that Converts: Using Content as a Catalyst for Action
      Quality that Converts: Using Content as a Catalyst for Action Charlotte Bohnett, Director of Demand Generation & Brooke Andrus, Content Marketing Manager at WebPT Recorded: Oct 18 2017 5:00 pm UTC 33 mins
    • On its own, “quality” is a subjective term. What’s high-quality to one person might seem mediocre to another. So, how do you ensure the content your company produces is better—and higher-quality—than what your competitors are offering? Simple: You measure quality based on conversion.

      After all, you shouldn’t be creating content in a vacuum: each piece you produce should have a purpose beyond merely meeting your—or your company’s—subjective standards for quality.

      Beautiful, unique, well-constructed content doesn’t mean a whole lot if it doesn’t move the proverbial needle—whether that needle points to increased top-of-funnel traffic, more demo submissions, or greater upsell potential.

      In this webinar, Charlotte Bohnett and Brooke Andrus will discuss how they’ve leveraged content in a way that not only sets WebPT—a niche healthcare software company—apart from its competitors, but also supports the company’s overarching marketing goals and, most importantly, drives action.

      As part of this discussion, the presenters will highlight several key examples of content that have shown immense conversion value, including:

      - Themed pillar pages, blog posts, and downloads that work in tandem to capture and retain search traffic as well as drive email submissions

      - Free educational webinars that drive genuine lead activity and feature content and design that are far superior to anything else available in the rehab therapy industry—as well as carefully planned and executed promotion and distribution of those webinars

      - An industry salary guide download that has generated unprecedented top-of-funnel email submissions—and is easily replicable in most B2B spaces

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    • How to Extract Content from Outdated Systems
      How to Extract Content from Outdated Systems Stephani Clark Recorded: May 1 2018 5:00 pm UTC 60 mins
    • Moving from legacy systems to modern technology can be a daunting task. Depending on the number of documents you currently have, just deciding what to move can be difficult.

      Join The Content Wrangler and Stephani Clark of Jorsek LLC to learn how to perform a content audit, develop a conversion plan, and learn about other considerations when transferring content.

      About Stephani Clark

      Stephani Clark is a Customer Success Manager for easyDITA, a DITA Component Content Management System based in Rochester. She works to train and assist users of easyDITA’s software. Stephani also works on easyDITA’s information development team and spends about half her time creating technical documentation for the software.

      Before she worked for easyDITA, Stephani spent over ten years working for her family’s energy efficiency company. During that time, she worked in sales management, operations, and project management. Stephani also developed the company’s training program and served as their National Training Administrator, which brought her to Rochester in 2010 when the company opened an office there.

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    • Copywriting to Content Design: Creating Content That Delights
      Copywriting to Content Design: Creating Content That Delights Padma Gillen, Scroll UK Recorded: Dec 12 2017 6:00 pm UTC 57 mins
    • In 2013, GOV UK, the government services website for the United Kingdom, won the prestigious D&AD Black Pencil for its contribution to moving content forward as a design discipline. Since then GOV UK has been name-checked and modeled around the world as *the* way to do public sector content. And yet, aside from those who are really “in the know,” the practice of content design is still little known outside of government content circles. And inside of government, many people talk about it, but not many know how to do it well.

      Join Paul Perrotta, sitting in for Scott Abel, The Content Wrangler, and his special guest, Padma Gillen, of Scroll UK, for this free, one-hour webinar. Formerly Head of Content Design for the UK's Government Digital Service, Padma has been at the heart of this emerging discipline since its earliest days. He now teaches others how to do it, and helps organizations rebuild their entire content function around the principles of user needs, designing with data and agile content production.

      In this webinar, Padma will introduce you to these principles and explain how to incorporate them into your approach. Attendees will learn how to place the needs of users at the heart of your content strategy, apply agile methods to content production, and learn to understand the governance models needed to improve your content significantly.

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    • How to Create a Webinar Factory: Lessons Learned from The Content Wrangler
      How to Create a Webinar Factory: Lessons Learned from The Content Wrangler Scott Abel, Chief Wrangler at The Content Wrangler Recorded: Oct 17 2017 5:00 pm UTC 57 mins
    • The Content Wrangler is a San Francisco-based global digital media company that exists to help organizations adopt the tools, technologies, and techniques they need to connect content to customers.

      A small shop with two employees, The Content Wrangler uses webinars to build awareness, develop interest, and spot right-fit prospects. To compete with much larger firms, the company leverages its content strategy know-how to produce nearly 100 webinars a year on BrightTALK.

      Producing that many programs may seem unrealistic for even a much larger team, but it’s possible because the company applies principles from lean manufacturing to their webinar production processes -- a format that any company can replicate.

      Join BrightTALK for a special presentation from Scott Abel, Chief Wrangler at The Content Wrangler. You’ll learn how The Content Wrangler built one of the fastest growing—and most engaged—channels on brighttalk.com.

      You’ll discover how adapting lessons learned from single-source publishing can be applied to your webinar production process, enabling you to produce more webinars with less effort.

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    • Content Science Review: Inspiration + Insight for Content Professionals
      Content Science Review: Inspiration + Insight for Content Professionals Colleen Jones, CEO, Content Science Recorded: Sep 18 2017 5:00 pm UTC 61 mins
    • Business today is digital, and that makes content critical. Where can you get tips, advice, and inspiration for the content side of business? Enter the online magazine for content professionals—Content Science Review.

      Join me, Scott Abel, The Content Wrangler, and my special guest, content scientist Colleen Jones, for this presentation about Content Science Review. You'll learn what Content Science Review is — and what it's not. You'll discover the breadth of coverage and the benefits of both free and paid registration. If you're a writer looking to expand your influence, you'll learn how you can pitch story ideas to the editors.

      As an added bonus, the editors will share their top-three reader-contributed insights of 2017!

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    • [Google Case Study] Optimizing Content for Improved Translation Effectiveness
      [Google Case Study] Optimizing Content for Improved Translation Effectiveness Jon Ann Lindsey, Google and Val Swisher, Content Rules Recorded: Sep 19 2017 5:00 pm UTC 59 mins
    • We’ve all heard advice about how to improve source content. These tips and tricks usually sound like perfectly reasonable suggestions. Common sense, right?

      But, where's the proof that these so-called best practices actually improve customer experience? In 2016, content strategists from Google visited 11 countries to talk to customers in order to find out what these real people actually want and need from their content. As it turns out, lessons learned from Google customer feedback research provided some surprising results.

      Join me, Scott Abel, The Content Wrangler and my special guests, content strategy manager, Jon Ann Lindsey (Google) and global content strategy expert, Val Swisher (Content Rules), for a lively discussion about the importance of getting feedback before you make decisions about how you’ll translate and localize content. You'll learn several ideas you can use to adjust your source content so that your translations are improved. You’ll see lots of examples from content in the real world and leave with actionable items that you can implement immediately.

      You will learn which problems Google found (they weren't just the usual suspects) and to make big improvements in your content that are easy to implement. And you'll discover why overtly "empathetic" language and reassurances don't always serve the needs of customers.

      This program is brought to you by LocWorld35 Silicon Valley: The conference for global business. www.locworld.com

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    • Break Up (with) Your Content: Preparing Structured Content for a Future of Bots
      Break Up (with) Your Content: Preparing Structured Content for a Future of Bots Doug Kim, Content Strategist, Microsoft Office Recorded: Aug 9 2017 9:00 pm UTC 60 mins
    • Everybody’s talking about bots, but even if you don’t have one yet, how do you get your content ready for a future full of bots? And what about the next thing after that, and after that? The key is writing and structuring content in a clean, simple, granular way.

      Join me, Scott Abel, The Content Wrangler, and former journalist—and Microsoft Office content strategist—Doug Kim, for a free, one-hour webinar designed to help you understand the need for structured content in our fast-changing technology-powered world. Doug will discuss why structured content is needed for much more than multi-channel publishing 

Attend this session to learn how to lay the foundation for future by restructuring your content, why it’s critical to match single intents to single answers, and why we need to reuse content in bots, instant answers, and other advanced content forms.

      Doug willl give pointers on how to:

      1) Lay the foundation for future by restructuring your content
      2) Match single intents to single answers
      3) Reuse content in bots, Instant Answers and other advanced content forms
      4) Learn how clean, simple content benefits accessibility and inclusivity

      About the presenter

      Doug Kim spent his formative years in journalism, where he eventually became Arts and Entertainment editor of The Seattle Times. He’s been at Microsoft for eight years, where, amongst other things, he’s led efforts to revamp the voice and tone of content and UI text in the Microsoft Office suite and improve video and multimedia content. More recently, he drove the content strategy for the Bing-based content form known as Instant Answers for Windows 10. While continuing to nurture Instant Answers, he leads a team focused on accessibility, Inclusive Design and Microsoft’s experimental new Virtual Support Agent.  So yes, he went from editing Britney Spears reviews and restaurant coverage to technical content, but in his mind it all makes sense.
       

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    • Meet Content Science Academy: A New Content Training Experience
      Meet Content Science Academy: A New Content Training Experience Colleen Jones, CEO, Content Science Recorded: Jun 6 2017 5:00 pm UTC 62 mins
    • Want to grow your content career? Lead a content team and would like to empower them with up-to-date knowledge and skills? Wish there was an easier way to start a center of content excellence? Learn about a new option to address those needs, Content Science Academy, in this interactive webinar.

      Join me, Scott Abel, The Content Wrangler, and my guest, Colleen Jones, CEO of content intelligence + strategy firm, Content Science, for a review of the Content Science Academy. Attendees will:

      * learn what Content Science Academy and its purpose are
      * get introduced to topics covered now
      * have the chance to express opinions about upcoming topics
      * learn how to use Content Science Academy as an individual or an enterprise
      * obtain a code for a 25% discount on a course or certification

      ABOUT THE PRESENTER

      As CEO of the content intelligence + strategy firm Content Science and a Star Wars fan, Colleen Jones regularly advises top organizations on becoming Jedi Masters of content. Colleen spearheaded the development of ContentWRX, a software service that has collected more than 70,000 data sets to assess content effectiveness. Colleen wrote the cornerstone content book "Clout: The Art and Science of Influential Web Content" and speaks at conferences and client events around the world.

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    • Unified Content Strategy: How To Make Product Content Work For You
      Unified Content Strategy: How To Make Product Content Work For You Regina Lynn Preciado, Content Strategy Consultant Recorded: Mar 7 2017 4:00 pm UTC 62 mins
    • If you want your product content to work for you (rather than the other way around), you need a content strategy. In fact, you probably need a Unified Content Strategy -- a three-pronged approach that empowers you to do just about anything with your product content.

      Join me, Scott Abel, The Content Wrangler, for a free, one-hour webinar with content strategy maven, Regina Lynn Preciado. Regina will discuss the need for a flexible, forward-looking content strategy. You'll learn what a Unified Content Strategy is, why it’s important, and five things you can do to start working toward a more strategic approach to product content.

      ABOUT OUR GUEST

      Regina Lynn Preciado is a content strategy consultant who helps companies transform how they organize, manage, and leverage content. From the dot-com boom of the ‘90s to today’s demand for intelligent, global, mobile-friendly content, Regina has helped dozens of organizations make content work for people (instead of the other way around).

      “I’ve worked with projects of all sizes, from sole proprietors to large international enterprises, and have found that a unified content strategy is scalable for any size organization -- the principles and the purpose remain the same,” – Regina Lynn Preciado

      Regina is a senior consultant with Content Rules, Inc., the only licensed provider of The Rockley Method™ unified content strategy.

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    • Measuring Content Value and Determining ROI
      Measuring Content Value and Determining ROI James Goldman, Sr. Manager of Content Strategy at Equinix Recorded: Feb 23 2017 6:00 pm UTC 59 mins
    • Return on investment (ROI) is a mathematical equation. Determining the value of investments in content can be a tricky proposition. If you can't place a value on your content, you can't do the math.

      Determining ROI not only requires we understand the value of our content—and what it costs to create, manage, and deliver—but it also requires consistency. To make the calculation meaningful, you'll need to ensure you're comparing apples to apples and oranges to oranges.

      Join Scott Abel, The Content Wrangler, and his special guest, James Goldman, Content Strategy Program Lead at Equinix, for this free one-hour webinar. James will examine the need for normalizing measurements, making sense of key performance indicators, and communicating the value of digital content production improvements in ways that are meaningful to management.

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    • Holy Trifecta of Global Content Success: Terminology, Structure, and Translation
      Holy Trifecta of Global Content Success: Terminology, Structure, and Translation Val Swisher, Founder and CEO of Content Rules, Inc. Recorded: Feb 14 2017 6:00 pm UTC 56 mins
    • The Holy Trifecta of Content is the intersection of managed terminology, structured authoring, and translation memory. If you have these three components of content under control, your content will be easier to read in every language, easier to translation, easier to locate, and easier to create.

      Join Scott Abel, The Content Wrangler, and Val Swisher, Global Content Strategist, and CEO of Content Rules, for this free one-hour webinar. Val will provide information on the Holy Trifecta, how the components work together, and talk about why these are critical factors for successful global content. Val will also cover the options for including services that address each aspect of the trifecta into your service offerings. This webinar is intended for LSPs, content developers, and customers who use their services.

      You’ll leave with an understanding of how terminology, structure, and TM work and how paying attention to all three factors will help your customers provide better content in any language.

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    • Reader-First Content with Author-First Workflows
      Reader-First Content with Author-First Workflows Mathias Maul, Chief Shrink at The Content Shrinks Recorded: Jan 17 2017 6:00 pm UTC 58 mins
    • Your content, being a proxy for direct human interaction, needs to be authentic to reach its desired goals. But good luck trying to inject authenticity into the highly volatile team workflows that govern today's daily grind of sales, marketing, and public relations departments. Methods to make the recipient *believe* that content is authentic are like a crutch. Do not focus on creating authentic content. Instead, help your content creators become more authentic in what they do and who they are, and much of the rest will come naturally.

      Join Scott Abel, The Content Wrangler, and his special guest, Mathias Maul, Chief Shrink at The Content Shrinks, for this free, one-hour webinar. You’ll gain valuable insights into your daily business operations that can help you devise and implement author-first workflows. You will learn how to coach your content teams to become the best at what they do and understand how to enhance communication between the various voices inside your content creators’ heads.

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    • Content in Motion: How to Make Movement Count
      Content in Motion: How to Make Movement Count Shelly Bowen, Chief Content Strategist for Pybop, LLC Recorded: Jan 10 2017 6:00 pm UTC 60 mins
    • We all know that an important aspect of content strategy is context: Who will see your content? Why will they care? On which device? On which platform? In what color and size? Narrated or text? The meaning, and often the attraction and retention of a message, relies heavily on context.

      And now, with the gamut of simpler plugins, apps, and tools, we’re also managing motion. Or at least, we should be. Motion can come in many forms, from video to animation to responsive design. As content strategists, or people who manage content and effective communication, we can’t leave motion solely up to the designers and developers. With a little proactive planning and some collaboration, we can make motion support our content strategy.

      Join Scott Abel, The Content Wrangler, and his special guest, Shelly Bowen, Chief Content Strategist for Pybop, LLC, for this free one-hour webinar. Shelly will discuss how to determine whether motion is supporting or distracting from your content strategy goals. She will give examples of how incorporating motion can improve experience and results, and help the audience to understand how motion can trigger an emotional response.

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    • Man Versus Machine for Editing Content
      Man Versus Machine for Editing Content Val Swisher Upcoming: Jul 26 2018 5:00 pm UTC 60 mins
    • With the continued development of natural language processing (NLP), there are more software applications, doing more types of editing, than ever before. We will cover how an NLP works, editing tasks best done by a machine, and instances where only a trained human editor will really get the job done.

      In this talk, learn more about:

      * What is a natural language processor and how does it work?

      * What types of editing are done best by an NLP?

      * What types of editing are best saved for people?

      * How to use both machine editing and human editing to your best advantage

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    • Why Scorecards Are an Important Part of Your Content Quality Strategy
      Why Scorecards Are an Important Part of Your Content Quality Strategy Val Swisher, Founder and CEO of Content Rules, Inc. Recorded: Dec 8 2016 5:00 pm UTC 60 mins
    • Ever since we were kids, we’ve gotten scorecards. Every year teachers give us an “A,” “B” or—heaven forbid—a “C” on the quality of our work. When we move on to college prep, we take tests such as the SAT or ACT. Again, the end result is a scorecard. In the content arena, scorecards provide a way for us to assess how our content stacks up against certain criteria. For example, how closely aligned is our content to the style guide? How well does content follow the rules of governance? And how precise are our translations?

      Join Scott Abel, The Content Wrangler, and his special guest Val Swisher, CEO of Content Rules, as they talk about why content scorecards are necessary. Val will demonstrate how to use these scores to make crucial business decisions.

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    • Harnessing the Value of Content
      Harnessing the Value of Content Scott Abel, The Content Wrangler, John Mancini, Rob Hanna and Noz Urbina Recorded: Oct 18 2016 5:00 pm UTC 62 mins
    • Forward-thinking businesses are taking concrete steps to break down departmental silos that impede the creation, management, and flow of high-value content across their enterprise. These businesses understand that while, for most, these critical information assets have no real book value, they have a very high intrinsic value to their organization that must be nurtured and grown. These businesses realize that to bring down the barriers, they need a coordinated effort to manage the required skills, processes, technology, and infrastructure to support the organization and bring better experiences to end customers.
       
      On October 18, join Scott Abel, The Content Wrangler, for this free, one-hour panel discussion and Q&A. Scott will host John Mancini, Chief Evangelist and Past-President of the Association for Information and Image Management (AIIM), Rob Hanna, President of Precision Content, and Noz Urbina, Founder of Urbina Consulting. Insight from this panel of experts will help you kick-start a dialog for bringing together the different parts of your organization that are responsible for various aspects of content marketing, content creation, and information management. The objective is to give you several key talking points to help your organization make the move towards further harnessing the value of content within your enterprise.

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    • Global Content Strategy: Delivery is Critical to Success
      Global Content Strategy: Delivery is Critical to Success Scott Abel, The Content Wrangler, Tim Steele, and Joe Gelb Recorded: Sep 21 2016 5:00 pm UTC 60 mins
    • To engage customers on a global scale, you must create great content that speaks to them in the language they understand best—their own. But, success in foreign markets involves more than just choosing the right words. You have to deliver them to the right person, at the right time, in the right format and language, on the device of the customers’ choosing.

      Join Scott Abel, The Content Wrangler on Wednesday, September 21, for a free, one-hour webinar featuring Tim Steele, President of Content Rules, and intelligent content guru, Joe Gelb, President of Zoomin Software. The presenters will discuss the importance of expectations, buying preferences, content consumption habits, culture, religion, and tradition when creating content for global audiences. And, they'll tackle the role of delivery technology and its place in global content strategy projects.

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