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    • Social CRM: What is it, and how can I implement it with CRM? Social CRM: What is it, and how can I implement it with CRM? David Beard, CRM evangelist, Sage Recorded: Jun 13 2012 2:30 pm UTC 57 mins
    • Social media is definitely a hot topic amongst marketers but social CRM isn’t anything new, it’s simply an evolution of what CRM has always been – putting the customer at the centre of your conversation.

      But adapting to the needs of social customers can be challenging. Who’s actually responsible for social CRM? How do you prove ROI? And how do you translate it into a tangible business benefit?

      The discussion will help you:
      • Understand what Social CRM means for you and how it can help solve your business challenges
      • Learn the methods and tools to help deliver your effective strategy
      • Understand best practice and how firms can embrace social media to build loyalty

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    • Process-driven approach to CRM: closing the value gap for CRM users Process-driven approach to CRM: closing the value gap for CRM users Rebecca Wettemann, VP at Nucleus Research, Michael Rooney, SVP and General Manager at bpm’online Recorded: Jun 14 2016 3:00 pm UTC 65 mins
    • Bpm’online invited Rebecca Wettemann, one of the leading CRM analysts and VP of Nucleus Research, to share her expert perspective on the values of a process-driven approach to CRM and how it helps organizations streamline business operations and boost rvenue.

      Companies that have employed a formal process observe 18% higher revenue than companies that haven't. Moreover, 43% of the companies observe an increase in efficiency after two months of integration with business process automation software. Therefore, organizations that are seeking solutions to help them adapt to an ever-changing business environment need to consider building formalized business processes that comprise a set of well-thought-out actions to enhance the customer experience and cut operating expenses.

      During the one-hour webinar, Rebecca Wettemann will highlight the key values of a process-driven approach to CRM and explore the challenges and best strategies for planning, budgeting for, and executing on a next-generation CRM deployment.

      Participants will leave armed with a checklist for objectively evaluating their current CRM successes, identifying the best opportunities for improvement, and presenting a credible business case.

      Join the webinar and explore the best ways to:
      • Shrink the value gap for CRM users by equipping them with agile and dynamic business processes
      • Gain flexibility and the agility to achieve required process changes in a much smoother and rapid pace
      • Take advantage of a unified BPM platform that connects the dots between marketing, sales and service
      • Leverage dynamic processes and comprehensive analytics capabilities to simplify strategic decision making
      • Enable your organization to quickly evaluate and prioritize CRM efforts to maximize ROI

      Don’t miss out on learning how a process-driven approach to CRM helps businesses gain a competitive advantage by enabling them to streamline business operations, improve customer experience and better engage with customers.

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    • Next generation CRM for enhanced customer journeys: from leads to loyalty Next generation CRM for enhanced customer journeys: from leads to loyalty Leslie Ament, SVP & principal analyst at Hypatia Research Group; Michael Rooney, SVP and General Manager at bpm’online Recorded: Feb 23 2016 7:00 pm UTC 61 mins
    • Recent studies show, that 75% of consumers say they would spend more money with a company because of a positive customer experience. How do investment in next generation CRM help businesses enhance customer journey?

      Bpm’online has invited Leslie Ament, SVP Research & Principal Analyst at Hypatia Research Group, to share her expertise on how next gen CRM technology can help stakeholders transform their businesses into truly customer-centric enterprise thanks to advanced customer journey management.

      During the webinar, Leslie Ament will talk about why tech-savvy, modern consumers are no longer impressed with the current personalization level. Today, enhanced customer journeys should start with a deep understanding of the customer behavior and preferences, which is a backbone of enhanced customer experience.

      All investment in customer engagement solutions should reduce the customer's effort, be seamless, and encourage interaction via all preferred channels while providing stakeholders analysis and multi-channel visibility into customer preferences, behaviors and purchases.

      Learn how top performers use customer analysis and insight:
      •Improve enterprise level operational business processes.
      •Guide marketers, sales professionals and contact center agents on best practices for customer engagement and/or offer management.
      •Redesign workflows and use of business process automation to configure and/or automate repeatable processes.
      •Realize that customer engagement intelligence doesn't reside only in a CRM application: it lives throughout and beyond the enterprise.
      •Transform into a truly anticipatory customer-centric enterprise by replacing inside-out business processes (resource optimization) with purpose-built business processes designed from the outside-in (customer focused).

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    • THE LAW OF 80/20: HOW TO GET YOUR CRM DATA RIGHT THE LAW OF 80/20: HOW TO GET YOUR CRM DATA RIGHT NIGEL TURNER, Principal Consultant EMEA, Global Data Strategy Recorded: Jun 23 2016 11:15 am UTC 44 mins
    • Many Customer Relationship Management (CRM) implementations fail to realise their promised benefits. The most common cause of failure is poor data quality, often the result of ineffective data governance and accountability. Poorly managed data leads to bad customer experience, undermines marketing and selling activities, causes brand damage and can create legal and regulatory compliance difficulties. Ultimately it can also undermine confidence and trust in any CRM system. Any CRM process or platform can only ever be as good as the data which supports it, but this simple truth is all too often forgotten.

      Getting the data foundation right is essential for any successful CRM platform. This webinar will highlight how to achieve this. It will cover:
       Why fit for purpose data is an essential bedrock of CRM
       What can happen when CRM data is not fit for purpose
       Why do problems occur?
       How to get it right – strategies for CRM data success
       The future – it’s already started
       Key do’s and don’ts
       Summary messages and learning points

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    • Centralising Your Data in a Single CRM System to Enable Marketing Automation Centralising Your Data in a Single CRM System to Enable Marketing Automation Rob Jones, Director at Qbase Recorded: Oct 13 2015 12:00 pm UTC 45 mins
    • Marketing technology offers new possibilities for delivering personalised, automated experiences across on and offline channels. However, before this begins the first great challenge for marketers and IT professionals is to transfer data from disparate legacy systems into new CRM tools capable of enabling automated marketing campaigns.

      In this webinar we will look at the process for migrating a wide range of fragmented data sources into a CRM system. We will look at landscape analysis, data quality rules, data aggregation and transformation, ongoing master data management challenges and the importance of all this for businesses and organisations striving for highly personalised, automated marketing campaigns.

      The session will be hosted by Rob Jones, Director at Qbase, with panelists including Holly Gage, Marketing Services Director at Bluewolf, Nick Kelly, Technical Solutions Director at Qbase, and Delia Stuber, Senior Database Support Officer at Great Ormond Street Hospital Children's Charity, fielding questions and sharing their expertise with hints, tips and golden rules for delegates.

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    • How to get started with CRM How to get started with CRM John Odell, Senior CRM Consultant, Concentrix Recorded: Nov 12 2009 3:30 pm UTC 44 mins
    • Often, the hardest part of implementing a CRM system is getting the project started. “How to Get Started with CRM” will provide a wealth of practical advice, tips and guidance for anyone considering, or embarking on, a CRM project. Presented by John Odell of independent CRM specialists Concentrix, the webcast will discuss the key factors you need to take into account when planning and implementing a new CRM system. These range from setting objectives, developing KPIs, performing a business assessment and choosing the right software, to managing the project, deployment, potential pitfalls, measuring success and much more.

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    • Salesforce CRM for Manufacturing Salesforce CRM for Manufacturing James Tantaro, Strategic Innovation Executive, Salesforce. Kathy Coates, Vice President - Platform Sales Technology, Cenveo Recorded: Nov 20 2014 7:30 pm UTC 29 mins
    • For manufacturers, the pace of change has never been quicker. Products don’t provide as much differentiation as they used to, price cutting doesn’t create a sustainable advantage, and managing complex relationships is more challenging than ever before with multiple legacy systems of record.

      So how does a fast moving manufacturing sales force stay ahead of customer expectations in today’s connected world?

      Join us for a live webinar on November 20th at 11:30 PST featuring Kathy Coates, Vice President of Platform Sales Technology at Cenveo, to learn how a fast moving manufacturing sales force stays ahead of customer expectations in today’s connected world.

      Learn how Salesforce CRM for manufacturers integrates seamlessly with complex business processes and systems, providing cross-organizational insight for sales and channel partners, and delivering powerful reporting and business intelligence to help you focus on the right opportunities.

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    • How to Choose A CRM Vendor How to Choose A CRM Vendor Chris Bucholtz, Editor, Inside CRM Recorded: Jun 4 2009 5:00 pm UTC 59 mins
    • Customer Relationship Management (CRM) is one of those critical technologies that companies use to generate additional sales, especially during tough economic times.

      Join us for this exclusive online web seminar to learn how to choose the right CRM Vendor for your business.

      Attend this webinar and you will receive:

      * An overview of the top CRM vendors: Salesforce, Microsoft Dynamics & more
      * Insight on how to evaluate CRM features, and which are the most
      important for your business
      * An understanding of the CRM buying process- considerations & good
      questions to ask
      * Advice from real buyers- tips they wish they had known going in to the
      process

      In a down economy, customers expect more for their hard-earned dollar -- more value, more service and more attention!

      Those companies that stay current with technology improvements and invest in CRM solutions to better understand and serve their customers will capture greater market share now and have a competitive advantage as the economy bounces back.

      Join Inside CRM for this live, interactive Web Seminar sponsored by NetProspex, and learn how to make the best purchase decision for CRM technology!

      Two Dates Available! Select the following date & time that is most convenient for you to join!

      Free Live Webcast

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