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    • The Grocery Revolution: How Does Your Digital Customer Experience Stack Up?
      The Grocery Revolution: How Does Your Digital Customer Experience Stack Up? Tim Madigan, VP, eCommerce at Tyson Foods & Alex Murray, Digital Director at Lidl UK Recorded: Jun 14 2018 2:50 pm UTC 52 mins
    • Whereas most Retailers have already made the leap to a digital paradigm, Grocery has lagged behind. And now, as major digital players jump into the fray (Amazon, Whole Foods,) it’s now officially ‘game on’ for the industry at large.

      In this lively roundtable discussion, experts from Earley Information Science, Lidi UK, and Tyson Foods discuss the ever-changing digital landscape in Grocery, and identify key areas where differentiation can mean prosper or perish. You will learn:

      •The confluence of trends, new players and events fueling this revolution
      •How customer journey “shopping modes” are critically different in grocery
      •How to provide customized digital experiences based on customer shopping mode (Commodity, Quick Eats, Meal Planning)
      •Creative digital and in-store product merchandizing through in-depth understanding of your assortment, partners, region, and customers
      •How to shift from stocking-centric to customer-centric in category management, “ways to shop” and new concierge “ways to serve”

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    • The Lifecycle of Digital Transformation
      The Lifecycle of Digital Transformation Kerry Dawes, Head of Digital Experience & Intel at The Rank Group Recorded: Jun 13 2018 6:00 pm UTC 20 mins
    • The phrase ‘Digital Transformation’ has been increasingly used throughout the industry as a strategic goal organizations want to achieve. This initiative implies that Digital Transformation has an endpoint, a stage where companies will be ‘transformed’ - however this certainly isn’t the case.

      Join Kerry Dawes, Head of Digital Experience & Intel at The Rank Group from her main stage presentation at Digital Velocity New York as she discusses:

      - 3 main drivers of digital transformation
      - Key ways to think of digital transformation as a longterm campaign rather than a one-time project
      - Common challenges most brands face around digital transformation and ways to solve them
      - How centralized and real-time decision making helps drive digital transformation

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    • Tech Trends 2019: 4 ways the digital workplace will change next year
      Tech Trends 2019: 4 ways the digital workplace will change next year Alex Bennett, Group SVP Go-to-Market, CX and Digital Workplace at Dimension Data Recorded: Dec 6 2018 1:30 pm UTC 32 mins
    • 2019 is going to be the year when companies make wholesale changes to how they engage and empower their employees, with behavioural analytics – powered by AI and machine learning – playing a significant role in making the digital workplace smarter than ever before.
      Join Alex Bennett, Group SVP Go-to-Market, CX and Digital Workplace at Dimension Data, as he chats about the four major digital workplace trends in 2019 that will help improve the user experience and streamline business processes. He will discuss:
      •How enterprises can use behavioural analytics – fuelled by AI and machine learning – to engage and empower their people.
      •Why applications are getting more intelligent and how to capitalise on their potential.
      •How a holistic approach to the digital workplace enriches culture, drives inclusion and reduces cost.
      •Why data authenticity is finally climbing up the corporate agenda.

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    • The jury is out on digital
      The jury is out on digital Scott Gibson; Group Executive: Digital Business Solutions, & Wayne Speechly; MD - Digital Advisory, Dimension Data Recorded: May 22 2018 2:00 pm UTC 41 mins
    • People in organisations are talking about digital. Of particular interest, is how organisations are understanding its application to their business and how digital spans every aspect of the organisation.
      Is digital being seen as the success story that everyone expects it to be? Are benefits actually being delivered and do leaders know where the value lies?

      During this Webinar, our presenters will share the thinking of global leaders around digital and more specifically the top challenges, best practices, and insights garnered from Dimension Data’s ‘Digital Means Business’ research report. Looking not only at how organisations are making sense of digital, but how they are mobilising the organisation for sustainable digital transformation. Digital applied effectively and diligently – can help organisations emerge as leaders in the digital age, but there are still many challenges to overcome.

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    • 4 Digital Experience Tools That Drive Real Results
      4 Digital Experience Tools That Drive Real Results Matthew Clark, VP of eCommerce & Digital Marketing, Premier Farnell Recorded: Jul 25 2018 5:00 pm UTC 61 mins
    • EXECUTIVE SPOTLIGHT with Matthew Clark, VP of eCommerce & Digital Marketing, Premier Farnell

      What does it take to successfully deliver a digital experience for the B2B market?

      While, the whole enterprise needs to be aimed at driving a digital experience, there are 4 key areas which, if overlooked, will cause your B2B digital experience to suffer or fail, no matter how good your digital platforms or your core products are. Digital experiences are made of content, knowledge and data.

      In this one-on-one conversation with Matthew Clark, Premier Farnell's VP of eCommerce & Digital Marketing, EIS's Dino Eliopulos will explore what companies need to do to ensure that their product information, content, and know-how combine with insights that they have about their customers to elevate their digital experiences to the top of the industry.

      The must-haves include:

      • Robust, shoppable product catalogue.
      • Rich, well-structured content.
      • Optimized site-search, chatbots, and product recommendations.
      • Real value for shared customer information.

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    • Digital therapeutics and healthcare innovation
      Digital therapeutics and healthcare innovation Roberto Ascione, Healthware International, Megan Coder, Digital Therapeutics Alliance, Pierre Leurent, Voluntis Recorded: Oct 12 2018 2:00 pm UTC 70 mins
    • Digital technology is transforming the way that healthcare is practiced and delivered, with areas like digital therapeutics forging ahead to complement traditional medical approaches and augment patient care.

      The development of software applications that are available with a prescription took a major step forward last year with the first FDA approval for a mobile medical application with both a safety and efficacy label.

      At the same time as digital therapeutics are breaking new ground there’s a whole ecosystem of digital health innovations that are also tackling healthcare issues in new and imaginative ways.

      From doctor-patient communication to managing healthcare costs, from healthcare monitoring to clinician workflow, the range of digital health tools and services available is rapidly expanding.

      We’ll be looking at how digital and traditional approaches to medicine are being combined to improve patient outcomes.

      This free webinar will also see our expert panel:
      •Consider the current state of play with digital therapeutics and what the future holds for them
      •Discuss how to harness healthcare innovations to involve and engage patients

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    • Digital Refunds: 5 Ways to Achieve an Effective Refunds Program
      Digital Refunds: 5 Ways to Achieve an Effective Refunds Program Kevin Brown, VP Strategic Partnerships & Marketing and Sean Healey, Issuing Product Manager Recorded: Oct 4 2018 4:00 pm UTC 46 mins
    • Refunds happen. But did you know they're one of the most important touchpoints of your business? With customers returning $642.6 billion in goods each year, refunds represent a huge opportunity to build customer affinity as well as retain and win back customers.

      In this webinar you’ll learn how digital refunds can:
      •Build brand continuity and affinity
      •Drive down costs
      •Manage payouts
      •Minimize risk
      •Create convenience for customers and staff

      Plus, you’ll learn about the costs savings, operational efficiencies, and security benefits of going digital.

      By the end of the webinar you’ll walk away ready to build a digital refunds strategy with these and more insights and practical tools:
      •How and why to convert check programs
      •The intersection of efficiency and top-notch customer service
      •The benefits of offloading escheatment costs and liability
      •Leveraging refunds for win-back

      Wirecard’s Kevin Brown and Sean Healey will be on hand to share industry insights, walk you through digital refunds, and answer questions.

      Ready to make the most of your refunds? Join us.

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    • Digital Banking Trends, Security Risks and Counter Measures
      Digital Banking Trends, Security Risks and Counter Measures Suhas Desai, VP and Practice Head - Digital Security, Anupam Bonanthaya, Chief Marketing Officer. Recorded: Feb 15 2017 2:55 pm UTC 43 mins
    • Topic
      As per Google and Boston Consulting Group, globally digital payments are expected to increase 3.3X to 4.2 $trillion by 2020, up from 1.2 $trillion in 2015. Digital payments which account for just 8% of retail payments currently is expected to jump to 18-24% by 2020.

      There are no doubts that we are at the beginning of an exciting era of transformations in the digital banking space because there are many important trends around us that is fueling this shift. Examples - the increase in the number of smart phones and mobile internet usage, entry of non traditional/new players into the fintech space, more demanding customer base, enabling country/government regulations like the recent "demonetisation" exercise in India.

      One thing that is a major concern in the minds of consumers, companies and agencies, and currently having a high potential to become the party spoiler is the topic of Cyber Security.

      In this webinar we will cover the latest trends in security risks when it comes to digital banking, and how to mitigate them.

      A must-attend for Security, IT and Product Dev leadership catering to the Banking, Insurance and Financial Services Industry.

      1. Current Trends in Digital Banking
      2. Typical Digital Banking Portfolio
      3. Mobile Banking - Security Risks and Best Practices
      4. API Banking - Security Risks and Best Practices

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    • Technology Trends 2019: 5 ways digital infrastructure is set to evolve in 2019
      Technology Trends 2019: 5 ways digital infrastructure is set to evolve in 2019 Rob Lopez, Group Executive, Digital Infrastructure at Dimension Data Recorded: Nov 22 2018 9:30 am UTC 47 mins
    • Never before has the strength and modernisation of a company’s digital infrastructure mattered more. With an increasing number of companies subscribing to multiple cloud platforms and increasing their use of Software-as-a-Service (SaaS) providers, it’s essential their infrastructure is equipped to deal with the flexibility and heightened security levels required to thrive.
      Join Rob Lopez, Group Executive, Digital Infrastructure at Dimension Data, as he explores how the rise of IoT, analytics, AI, and data science is changing how companies derive value from data, and why the desire for insight must be balanced by responsibility:
      This webinar will cover:
      •Why infrastructure is becoming programmable from end to end.
      •Why extracting value from data is imperative.
      •How applications are defining infrastructure.
      •Why the edge is getting more intelligent.
      •How more business intelligence is coming from the network itself.

      Rob Lopez: Group Executive - Digital Infrastructure, Dimension Data
      Andy Cocks: Chief Technology Officer Asia Pacific, Dimension Data
      Andre Ferreira: Digital Business Solution Architect, Dimension Data

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    • Going Beyond Digital Disruption - Big Bad Wolf or Fairy Godmother?
      Going Beyond Digital Disruption - Big Bad Wolf or Fairy Godmother? Lyndon Hedderly (Director of Digital Strategy, Acquia) and Lucy Tesseras (Marketing Week) Recorded: Jan 26 2017 3:00 pm UTC 51 mins
    • We’re living in historic times. Whether you want to call it digital disruption, digital transformation, digital evolution or digital darwinism, digital is hot but it’s also considered a threat. Everyone wants to 'go digital' but what does this really mean? Rarely has a word meant so much and yet been so ill-defined.

      Over the course of this Marketing Week webinar, in association with Acquia, we will explore the recent history of digital and how it has shaped the landscape we live and work in today, through to what the analysts and consultancy firms are saying about how to position digital within your organisation.

      You will learn:
      • How to go about putting together a digital framework to help with your strategic guidance, as well as things to be aware of along the way.
      • The importance of focusing on the customer and customer experience.
      • Real world examples of creating and implementing more personalised customer experiences on digital platforms.

      Overall, this webinar will help you turn digital from a threat (big bad wolf) into an opportunity (the fairy godmother effect).

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    • IDC FutureScape: Worldwide Digital Transformation 2019 Predictions
      IDC FutureScape: Worldwide Digital Transformation 2019 Predictions Robert Parker, Group Vice President, Shawn Fitzgerald, Research Director, Digital Transformation Strategies Recorded: Nov 7 2018 4:00 pm UTC 60 mins
    • In this IDC FutureScape presentation, the IDC Worldwide Digital Transformation team discusses the key predictions that will impact CIOs and IT professionals in the worldwide digital transformation industry over the next one to five years. Senior IT leaders and line-of-business executives will come away with guidance for managing the implications these predictions harbor for their IT investment priorities and implementation strategies.

      About IDC FutureScape
      IDC FutureScape reports are used to shape enterprise IT strategy and planning by providing a basic framework for evaluating IT initiatives in terms of their value to business strategy now and in the foreseeable future. IDC's FutureScapes are comprised of a set of predictions designed to identify a range of pending issues that CIOs and senior technology professionals will confront within a typical five-year business planning cycle. Each prediction is assessed based on its impact (a mix of cost and complexity to address) and time frame to expected stated adoption level.

      To learn more about IDC FutureScape 2019, please go to http://www.idc.com/events/FutureScape

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    • Re-inventing APM for the Digital Era
      Re-inventing APM for the Digital Era Mike Sargent, Riverbed; Steve Mastin, Aetna; and Stephen Elliot, IDC Recorded: Oct 17 2018 1:00 pm UTC 30 mins
    • Join Riverbed, Aetna and guest speaker IDC for a discussion and demonstration on how we are revolutionizing application performance management (APM) for the digital era with a focus on the end-user experience.

      Traditional APM solutions aren’t designed with the end-user in mind and rely on sampling a limited set of application performance data points. This legacy approach is not adequate for delivering today’s complex digital services. In today’s digital world, a unified application performance and end-user experience monitoring solution is critical to business success.

      Register now to see the power of our user experience-centric solution, hear from Aetna about their APM journey, and take the next step to ensuring end-user experience in the digital era.

      User-centric: Ensure end-user experience and troubleshoot issues faster with an end-to-end APM solution.
      All Data: Use big data insights from all transactions to be more proactive and holistic in driving better business decisions.
      Every App: Monitor your entire enterprise application ecosystem without compromising data quality.

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    • Benchmarking your digital future
      Benchmarking your digital future Dr. Dave Chaffey Recorded: Sep 19 2018 11:00 am UTC 64 mins
    • According to PwC, 66% of companies say their leadership does not have a clear vision for the digital future. Our next free webinar hosted by digital strategist Dr Dave Chaffey, co-founder of Smart Insights, will explain techniques to help you review your digital capabilities, set your future direction and articulate strategy to colleagues.

      You will learn how to:
      > Discover the digital maturity of your business
      > Define goals needed to achieve transformation
      > Plan and prioritize activities to integrate digital
      > Influence company culture and instil a process of continuous improvement

      The webinar will include examples from a range of sectors including leaders from some generally less mature industries such as Manufacturing, Aerospace and Defence, Higher Education, Financial Services, Engineering and Construction.

      Read more >