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    • Video interview: Decoding the experiences of a Digital Transformation guru
      Video interview: Decoding the experiences of a Digital Transformation guru Christopher Wroath, Director of Digital Transformation, NHS Education for Scotland & Andrew Bird, EA Visionary Recorded: Apr 27 2017 10:00 am UTC 24 mins
    • Interview in partnership with BrightTALK, The Stack and Cloud Industry Forum
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      In this interview Christopher Wroath, Director of Digital Transformation, NHS Education for Scotland, shares with us the lessons he has learned from his digital transformation experiences and how his current job is different from all the other ones he had in the past.

      Among topics discussed:
      - The story behind NHS digital transformation
      - Differences between digital transformation in public and private sectors
      - Triggers for digital transformation
      - Stages of digital transformation
      - Barriers to a successful digital transformation
      - Culture need for digital transformation

      About the speaker:

      Christopher is a digital leader working in the Scottish NHS to transform a disparate and complex information landscape into a single unified environment putting individual members of the NHS and social care workforce at the centre of delivery. Defining and delivering the NHS Education for Scotland (NES) vision for a comprehensive digital transformation by implementing dynamic change through innovative and agile approaches to technical, cultural and organisational challenges by leading the design and in house build of the NES Digital Platform.

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    • An Anthropological Blueprint for Business Success in the Digital Age
      An Anthropological Blueprint for Business Success in the Digital Age Ade McCormack, Digital Transformation Strategist Recorded: Jun 20 2017 7:00 pm UTC 42 mins
    • The industrial era, for all its benefits, has relied on humans behaving as process-driven machine components. That is changing as we enter the digital age. Organizations that recognize this reality and act will thrive, despite the unheralded uncertainty and volatility we are experiencing.

      Join Ade McCormack, one of the leading Industry Digital Strategists as he makes the case for this hypothesis, and shares with you a framework for structuring your organization such that nature becomes your business partner. It will also highlight how business models, talent, leadership, culture and risk management are evolving.

      By attending this webinar, you will:

      •Understand the forces that are driving digital transformation.
      •Appreciate the impact digital is having on business models, talent and leadership.
      •Acquire a blueprint that will enable you to capitalize on this transition to the digital age.

      Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals

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    • Improving the Customer Experience with Digital Transformation & CCM
      Improving the Customer Experience with Digital Transformation & CCM Jim Marzola, Vice President - Digital Business Transformation, Business & Decision Recorded: May 27 2015 7:00 pm UTC 47 mins
    • Learn How to leverage Digital Transformation & Customer Capital Management (CCM) to improve your Customers Experience

      Join us for a complimentary webinar and discover how you can transform your company’s Customer Experience effectiveness.

      Did you know…
      •50% of top executives see Customer Experience Management as their #1 investment for the next five years
      •A 5% increase in customer retention impacts profitability from 25%-100%
      •You risk up to a 25% potential revenue loss without a Master Customer Data Management strategy
      •CXM leaders have customers with greater loyalty who are:
      o17.5% more likely to buy more
      o13.3% more likely to forgive a mistake

      Learn from the experts! Join us on Wednesday, May 27th at 3pm EDT and discover how you can Digitally Transform your Customer Experience effectiveness with the latest strategies, tools, and applications to leverage the return on investment through return on information.

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    • Digital Transformation: How to Deliver Scalable Core Banking Solutions
      Digital Transformation: How to Deliver Scalable Core Banking Solutions Alexei Fey, Data Action - CTO/General Manager Technology Recorded: Jun 22 2017 5:00 pm UTC 21 mins
    • Data Action is a leading software and services provider for the Australian mutual banking industry. The company provides a full suite of banking solutions, from core banking right through to custom digital experiences based on the latest technologies and industry requirements - optimized to align with client needs.

      For Data Action, the ability to deliver flexible and scalable operations to 30 banks is a differentiating advantage. How does the company achieve it?

      Register and hear Alexei Fey, CTO of Data Action, as he discusses:

      •What does lending look like from a customer’s experience
      •How to focus on retaining existing customers
      •How to manage the expectation of digital customers
      •How to deliver ROI quickly

      Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals

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    • Four Success Factors for Digital Transformation
      Four Success Factors for Digital Transformation Gustavo Gomez, Bizagi - CEO Recorded: Jun 20 2017 3:00 pm UTC 43 mins
    • Like all change programs, successful Digital Transformation requires the proactive management of factors including risk, culture, skills, technology and business alignment. Leading companies are going beyond this and harnessing talent from across the business to drive rapid digital change.

      The question is: who are the people you can't deliver digital transformation without?

      Join Bizagi's CEO, Gustavo Gomez, to hear findings from Bizagi’s independent global study into successful digital transformation programs. By joining, you will learn practical lessons in how to:

      •Fight & beat resistance to change
      •Ensure business & IT alignment
      •Identify the key agents of digital change in your business

      Who should attend: Digital Transformation Leaders, Application Development Leaders, IT and Business Process Professionals.

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    • How to Shape Digital Transformation for Operational Efficiency
      How to Shape Digital Transformation for Operational Efficiency Derek Miers, MWD Advisors - Principal Analyst Recorded: Jun 21 2017 3:00 pm UTC 33 mins
    • So often, transformation programs set out to deliver dramatic improvements in operational efficiency. Yet these programs commonly fail to connect the world of outside-in design thinking and customer experience, with the operational excellence required for cost reduction. Executives often feel they can just dictate the result and then hold managers accountable for the benefits.

      Join Derek Miers, industry analyst from MWD Advisors as he discusses why transformation success relies on:

      •Engaging your people including three fundamental phases of engagement needed to create the conditions for long-term transformation success
      •How to focus and configure core business components to serve multiple customer segments and experiences
      •Enabling innovation at the edges industrializing both the core business elements and the outcomes delivered to customers.
      •Reinventing how you deliver value is the why; digital transformation becomes how the organization innovates.

      Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.

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    • Digital Transformation: How to Model Human Behavior in Digitization
      Digital Transformation: How to Model Human Behavior in Digitization Frank Beyer, Former Senior Business Process Management at Kyocera Document Solutions Europe Recorded: Jun 22 2017 6:00 pm UTC 27 mins
    • Digital transformation is the change associated with the application of digital technology in all aspects of human society. For businesses, it is about creating a competitive edge by digitizing operations for greater efficiency, intelligence and agility.

      One main challenge of digitization is modelling human behavior and cognitive processes into logical expressions that can be digitized and automated. How do we translate complex human behavior and thinking into digital processes?

      Frank Beyer, a business process management expert will share how approvals of various kind and pricing calculations can be automated thereby drawing on his experience with a pilot project at former employer Kyocera , a Japanese multinational electronics and ceramics manufacturer, automates its pricing calculation and approvals.

      Register and hear Frank Beyer and Bizagi discuss:

      •How to model human activities into digital processes
      •How to break the cognitive barrier to embark on RPA
      •The impact and hidden benefits of digitizing human activities


      Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals

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    • The Data Warehouse in the Age of Digital Transformation
      The Data Warehouse in the Age of Digital Transformation Neil Raden, Principal Analyst, Hired Brains Research Recorded: Feb 22 2017 7:00 pm UTC 50 mins
    • In the past years of Big Data and digital transformation “euphoria”, Hadoop and Spark received most of the attention as platforms for large-scale data management and analytics. Data warehouses based on relational database technology, for a variety of reasons, came under scrutiny as perhaps no longer needed.

      However, if there is anything users have learned recently it’s that the mission of data warehouses is as vital as ever. Cost and operational deficiencies can be overcome with a combination of cloud computing and open source software, and by leveraging the same economics of traditional big data projects - scale-up and scale-out at commodity pricing.

      In this webinar, Neil Raden from Hired Brains Research makes the case that an evolved data warehouse implementation continues to play a vital role in the enterprise, providing unique business value that actually aids digital transformation. Attendees will learn:

      - How the role of the data warehouse has evolved over time
      - Why Hadoop and Spark are not replacements for the data warehouse
      - How the data warehouse supports digital transformation initiatives
      - Real-life examples of data warehousing in digital transformation scenarios
      - Advice and best practices for evolving your own data warehouse practice

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    • Understand the What, Why & How of Digital Transformation Featuring 451 Research
      Understand the What, Why & How of Digital Transformation Featuring 451 Research Nick Patience, Founder & Research Vice President, 451 Research & Michael Cote, Director of Technical Marketing, Pivotal Recorded: Feb 8 2017 5:30 pm UTC 55 mins
    • Why did we hear so much about “Digital Transformation” in 2016, and frankly what does it mean? While it's easy to dismiss the phrase with an eye-roll, there's no better phrase to represent improving how IT is used to help drive business innovation...and the huge changes organizations must go through to be successful. This webinar with Nick Patience, Research Vice President for 451 Research's software team, and Michael Coté of Pivotal will discuss a pragmatic definition and approach to Digital Transformation as seen through the experiences of organizations who've lived through it.

      Digital Transformation is about fundamentally rebuilding business and IT processes, not just about building apps. 451 Research defines Digital Transformation as “a result of IT innovation that is aligned with and driven by a well-planned business strategy, with the goal of transforming how organizations serve customers, employees and partners.” Some main features of a successful transformation include the ability to quickly react to market demands, and use information to make better decisions and serve constituents more effectively.

      In this webinar Nick Patience of 451 Research and Pivotal’s Michael Cote will discuss:
      - Why now is the time for Digital Transformation
      - How the balance of power between customer and provider contributes to this new revolution
      - Shifting priorities that require new practices and processes and the technical tools and platforms that support them
      - Real-world examples of organizations that have been there (we’ll share all the gorey details, including what worked and didn't work for them)

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