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    • Managing the End User Experience with GPU-Powered Insights
      Managing the End User Experience with GPU-Powered Insights Sumanta Chakraborty, GRID Product Manager, NVIDIA and Bala Vaidhinathan, CTO, eG Innovations Recorded: Sep 29 2016 4:00 pm UTC 70 mins
    • GPU technology improves Citrix virtual desktops and applications, but to truly deliver an immersive user experience that scales, organizations need to manage the complete GPU deployment lifecycle – from designing the infrastructure, to managing and optimizing a production environment, to responding to user issues dynamically, in real-time.

      eG Innovations in partnership with NVIDIA is delivering comprehensive monitoring capabilities that enable IT to better manage all aspects of the user experience, tapping into new GPU-sourced insights that aid in design right-sizing, proactive infrastructure optimization and help desk issue remediation. This new joint solution integrates eG Enterprise with NVIDIA GRID software to provide actionable insights through host-level, guest-level, and application-level analytics.

      Attend this webinar to learn how to deliver complete lifecycle management of the end user experience for GPU-powered applications and desktops.

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    • 5 Ways to Improve the IT Service Desk for a Better End User Experience
      5 Ways to Improve the IT Service Desk for a Better End User Experience Stephen Mann Principal Analyst, ITSM.tools & Jaime Spector Product Marketing Manager, SunView Software Recorded: May 17 2017 6:00 pm UTC 61 mins
    • Many corporate IT service desks continue to be under pressure to deliver better IT support – with end users and customers demanding increased efficiency and a better service, and likely at a lower cost. Service desks can’t afford to stand still, and thus the improvement of their operations, and of IT support overall, should be a crucial part of any corporate IT organization’s strategy and roadmap. It’s a tough ask though – as, after enduring over a decade of budget cuts, finding ways to improve the service desk might appear difficult, especially when operating with limited funding and people.
      Thankfully though, customer engagement and support advancements, including improved support technologies, can provide an easier route to both tangible service desk efficiencies and customer-facing improvements. So please attend this webinar for practical help with five opportunities to improve your service desk operations, and the value it ultimately provides to their business, across:

      1. Meeting consumer-world-driven expectations of access and communication channels (and the people involved within them)
      2. Offering knowledge management capabilities that actually work (for end users and service desk agents)
      3. Increasing employee self-service adoption and value
      4. Automating wherever possible (including the use of machine learning)
      5. Getting more out of your ITSM solution (or investing in one that delivers more)

      About The Presenters:

      Stephen Mann
      Principal Analyst, ITSM.tools

      Stephen Mann is Principal and Content Director at the ITSM-focused industry analyst firm ITSM.tools. Also an independent IT and IT service management marketing content creator, and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals.

      Jaime Spector
      Product Marketing Manager, SunView Software

      Read more >
    • Learn how world class El Camino Hospital improved end user experience with VDI
      Learn how world class El Camino Hospital improved end user experience with VDI James Brummet, El Camino Hospital, Mike Turicchi, NCS Technologies & Mirela Cunjalo, Teradici Recorded: Mar 15 2016 5:00 pm UTC 59 mins
    • El Camino Hospital, known as “The Hospital of Silicon Valley,” opened its doors in 1961 and has since been ranked amongst the top hospitals in the world. It’s a non-profit organization with a staff of over 3,200 employees and nearly 1,500 physicians operating between two campuses, offsite clinical offices and working remotely. Since its inception, it has been “IT-progressive and IT innovative.”

      Join us for an informative session about El Camino’s technology journey. Learn why they consider their Virtual Desktop Infrastructure (VDI) implementation the most successful IT project to improve the clinician experience. They are at the forefront in delivering secure, anytime, anywhere access to patient records ensuring high quality care and a system without headaches to attract and retain top talent.

      In this live webinar, you will hear from experts at El Camino Hospital, NCS Technologies and Teradici and learn how they partnered to:
      • Provide a system that’s personalized and about the individual – whether deskside or bedside
      • Enable caregivers to securely access their own personal workspace from anywhere and on any device, including PCoIP zero client laptops from NCS Technologies
      • Ensure the protection of patient information and compliance requirements with “tap in and out” user authentication
      • Deliver a consistent, reliable, high performance user experience

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    • Accelerate Business Growth by Transforming IT to Ensure End-User Experience
      Accelerate Business Growth by Transforming IT to Ensure End-User Experience Dennis Drogseth, VP, Enterprise Management Associates; Melissa Sargeant, Sr. Director, Product Marketing, CA Technologies Recorded: Aug 21 2012 4:00 pm UTC 63 mins
    • User experience management has an enormous impact on the business. End users expect a flawless online experience and the ability to interact with businesses at anytime, from anywhere and through any device. IT must be able to proactively identify, diagnose and resolve performance problems before they negatively impact end users and disrupt revenue-generating services. But, the lack of real-time visibility into all end-user transactions across physical, virtual, cloud and mainframe environments as well as a limited understanding of how poorly performing end-user transactions impact business outcomes work to impede IT’s ability to ensure an exceptional end-user experience.

      Join us on August 21 as Dennis Drogseth, Vice President at Enterprise Management Associates (EMA) discusses the end-user experience, what it means to your bottom line, and why it has become a shared concern for both IT and the business. Melissa Sargeant, Sr. Director of Product Marketing at CA Technologies, joins Dennis to discuss why IT management should strongly consider a solution that provides a complete understanding of how application, network and infrastructure components affect service quality, so that IT organizations can not only simplify IT complexity, but also improve service quality for business partners and customers.

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    • How to Monitor the Real User Experience for Your Web Applications
      How to Monitor the Real User Experience for Your Web Applications Srinivas Ramanathan, CEO, eG Innovations and Arun Aravamudhan, Sr Product Architect, eG Innovations Recorded: Apr 20 2016 2:55 pm UTC 65 mins
    • Today, poor user experience is a business problem, not just an IT problem. If the performance of your web applications is consistently poor, your users will take their business to a competitor.

      Traditionally, IT managers have been “data center” focused, looking at system resource metrics rather than the end user experience. Even when performance is considered at the application level, the metrics are based on individual elements (SQL response time, application heap usage, etc.) and are not focused on what is really happening from the users’ perspective. The data center-centric approach is insufficient for effective application performance management. Performance could be perfectly fine on the server-side, but be horrible when viewed from the end user perspective.

      Watch this webinar to learn how to monitor, diagnose and report on the real user experience for your business-critical web applications.

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    • How to consolidate your App monitoring strategy: End-to-End User Experience Moni
      How to consolidate your App monitoring strategy: End-to-End User Experience Moni Guy Offer, Dana Gilboa, Eric Odell, HP Recorded: Oct 20 2015 4:00 pm UTC 65 mins
    • Monitoring is the most crucial aspect of IT Ops, but the expectations of monitoring have evolved. Mobile apps are now the forefront of every digital business. To be relevant in the new mobile app economy, IT Ops must align with mobile strategies. What’s missing is end-to-end visibility from server to mobile user experience. Learn how integrating HP AppPulse with HP Business Service Management (BSM) can help IT Ops achieve a single pane of glass by consolidating an end-to-end monitoring strategy.


      Guy Offer
      R&D Director
      HP Software

      Experienced visionary , business oriented, with vast technological experience and with a special passion for leading innovation
      Experienced with leading highly technical teams, and development of complex products in a variety of technologies

      Dana Gilboa
      Chief Functional Architect
      HP Software

      Eric Odell
      Senior Product Marketing Manager
      HP Software

      Senior product marketing leader who leverages over two decades experience building go-to-marketing strategies for industry leading tech companies
      With four high-tech startups, Eric has developed expertise in application performance management, enterprise application software, rules management & personalization, message oriented middleware, Java EE & JMS, application servers, software development tools, SaaS-based archiving & security, and web content management platforms
      Expert in developing strategies for messaging, content, online experience, sales enablement, SEO, social media, demand generation, public relations and analyst relations

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    • Create a digital ready network for better end-user application experiences
      Create a digital ready network for better end-user application experiences Emmanuel Andrieux, Orange Business Services; Matteo Ippolito, Cisco Meraki Recorded: May 9 2017 3:00 pm UTC 55 mins
    • Cloud networking enables enterprises to better manage the end-user’s connectivity experience and improve reliability while lowering the TCO (Total Cost of Ownership). Cisco Meraki is a provider of cloud-controlled WiFi, routing, and security solutions. This webinar includes a live demo of the Meraki dashboard which provides:

      - An overview of which cloud applications your users are accessing where;

      - The ability to block access to cloud applications at a gateway or individual user level;

      - The ability to view router, VPN, security camera usage and carry out remote troubleshooting without the need of an on-site engineer visit;

      - Visibility of WiFi channel utilization and location, enabling you to switch frequencies to ensure high levels of performance and see which “passers by” do not connect – which is particularly useful in the retail and hospitality sectors.

      Orange Business Services, one of four global providers of Cisco Meraki, will share it’s tips on how three customers in the manufacturing, retail and electronics sectors, have been able to get the most out of the solution.

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    • Optimizing End User Experience with PCoIP Zero Clients & Cloud Hosted Desktops
      Optimizing End User Experience with PCoIP Zero Clients & Cloud Hosted Desktops Ziad Lammam – Dir. of Product Management, Teradici & Danny Allan – CTO, Desktone Recorded: Jul 23 2013 6:00 pm UTC 58 mins
    • Join Desktone and our partner Teradici for this live webinar to learn how organizations are leveraging cloud-hosted virtual desktops in conjunction with PCoIP zero clients to solve IT’s headaches of Windows 7 migrations and an effort to reduce the cost of maintaining desktops and tightening corporate data security by bringing desktops into the data center. By delivering a cloud-hosted desktop from the Desktone platform accessible with a Zero Client, end users have access to a fully customizable Windows desktop with no loss of end-user experience in a scalable, cost effective manner that far surpasses the cost and complexity of a traditional VDI model.

      Replacing traditional PCs with zero clients dramatically reduces the Total Cost of Ownership while continuing to deliver optimal performance to your end users.

      Join us to learn:
      • Who is using DaaS and PCoIP zero clients to deliver superior end user desktop performance
      • Why DaaS vs. traditional VDI solutions such as XenApp or Xen Desktop
      • How deploying virtual desktops in the cloud combined with PCoIP zero clients deliver superior desktop performance
      • Overview of the PCoIP protocol and architecture
      • Explanation of PCoIP zero clients and the benefits and differences over traditional thin clients and repurposed PCs

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