Since IT is primarily “Knowledge Work” it’s critical we understand our productivity vs. the value we create. Time is the key factor in calculating productivity. It is also important to know what value-added vs. non-value activities consume our time.
Leading organizations are tapping into a new Lean IT measurement model to better understand how to measure throughput, efficiency, effectiveness and quality of ITSM services.
There are three common measurement constraints:
1. What to measure for value creation, alignment and operational excellence.
2. Interpreting results. Many lack the skills and methods required to analyze metrics data to support corrective or preventative action.
3. Getting/trusting data. Underlying data collections systems are not designed to support analytical methods required for management decision making and/or are not trustworthy.
This session is about how savvy IT managers are implementing a new Lean IT monitoring and metrics and ITSM.
In 45 minutes we’ll cover:
What’s Lean all about
How Lean maximizes customer value by minimizing waste
Critical to quality measurement for ITSM
Value stream mapping technique
Lean ITSM value stream metrics
Interpreting result with examples of non-value activities (waste)
How to get trustworthy data
How to learn more
How to get started for no cost
Join us as we discuss CiteScore metrics - the free, transparent, comprehensive, and current metrics now available as part of the Scopus basket of metrics.
Here are some of the topics you can expect to learn about:
-The Scopus basket of metrics
-Why have CiteScore metrics been added to the basket?
-What are CiteScore metrics?
-How can CiteScore metrics be accessed?
-How you can get involved in defining the basket of metrics
Today’s researchers are obliged to include a variety of metrics in their applications for grant funding, and promotion and tenure files. They also develop online profiles to enhance their reputation and attract collaborators. Whether welcome or worrisome, researcher profiles and metrics have become commonplace. So how can librarians help?
It begins with a conversation. Discover how to put researchers at ease with the notion of metrics, and what metrics can and cannot convey. Find out more about how to select the best metrics for different disciplines and at different stages of the research career. And learn how institutional initiatives, such as instituting the ORCID researcher iD and providing early education, can provide them with lifelong benefits. By helping to clarify and codify certain processes, you will ensure your researchers are their own best advocates.
- Clearing up misconceptions about bibliometric indicators
- Metrics as a means to counterbalance other biases
- Telling researchers’ stories through metrics
- Metrics for different disciplines and career stages
- Promoting ORCID at various points in the researchers’ career
- Touchpoints for researcher training
Not everything that can be counted matters. Not everything that matters can be counted. We tend to overestimate probability of success, inflate the impact of any success and assume understanding of what made it successful. But we often forget that measures are merely reflections of reality. When you establish KPI and CSF goals you generally get what you are measuring. We end up distorting the system, distorting the data and only sometime actually improving the system to meet those metrics and often end up degrading the systems while improving the metrics.
Learn about improving your metrics so reality improves as well as the measures.
Experts in the Research Office of Queen’s University Belfast present their experience in using a variety of research metrics to benchmark QUB against their peers.Read more >
The Mad Hatter: Have I gone mad?
[Alice checks Hatter's temperature]
Alice Kingsley: I'm afraid so. You're entirely bonkers. But I'll tell you a secret. All the best people are.
Too often email metrics are compiled into a report each month, collect dust and they are not used to improve marketing.
The power of email marketing is in using the rich metrics to aid decisions, rather than taking them as a look in the rear view mirror. This webinar shows you what to look for in your metrics and what actions to take, covering:
· Making better decisions with campaign metrics
· Avoiding the trap of chasing higher campaign rates
· Using business metrics not just campaign metrics
· Email insight using Google Analytics
Information Governance programs often involve a number of moving parts across an enterprise. But how do you know if your program is working? Likewise, how do you demonstrate to senior management as well as courts and regulators that you have an effective program? Existing frameworks often do little to measure program effectiveness in key areas, and can serve as target benchmarks moving forward. Join Dan Elam from Contoural as we discuss real-world strategies for applying metrics.Read more >
How do you measure the impact of your marketing strategy? Are you a victim of misleading data spikes up and down? Do you even know which metrics matter when?
This webinar will cover the best method to calculate the true impact of your actions. We'll also discuss which metrics are the right ones to measure depending on business goals and lastly, we'll talk about clarity in reporting and monitoring and how to quickly catch issues that indicate a change of course is needed.
Cyber Security requires organizations to analyze and correlate data derived from the measurement of the right metrics. Every CISO is searching for the best practices for turning metrics and reporting into meaningful data for 3 important data sharing levels within organizations. Managing metrics and reporting for Security Operations and Incident Response can be a time consuming and costly project.
In this webinar, our speakers will discuss how to strengthen and empower a security team’s ability to quickly assess and remediate security Incidents and data breaches.
• Review CISO’s guide for sharing SecOps and IR data with C-level, VPs, and Directors.
• Discover true priorities in breach reporting.
• Learn what organizations can do to improve the automated analysis of incidents.
• Understand the trends and benchmarks in security automation and orchestration to include metrics and reporting.
• How to orchestrate and automate processes and machine actions in order to mitigate damages.
Bill Bonney, a co-author of the seminal book for new CISOs, the CISO Desk Reference Guide – A Practical Guide for CISOs. Along with his co-authors, Bill has established the standard “go to” reference for setting up an effective Information Security program. Along with Dario Forte, CEO, and Founder of DFLabs who will also be presenting on orchestrate and automate processes. Dario Forte started his career in Incident response as a member of the Italian police. In that role, he has worked with United States governmental agencies including the National Aeronautics and Space Administration (NASA). He is Co-Editor of several ISO Standards within the 27000 series and holds the CFE, CISM and CGEIT certifications. The author of over 50 books and scientific papers, Dario has an MBA from the University of Liverpool and has completed select executive curriculum at the Harvard Business School.
IT organizations are being asked to cut costs while increasing productivity and identifying new ways to generate revenue. The first step in delivering value to an organization is empowering IT with the gift of sight. Sure, you can measure just about anything, but should you? More metrics does not equal better metrics. Not tracking trends over time, not setting goals, and not sharing metrics reports are common mistakes. The right metrics, tracked consistently, allow you identify areas for improvement and act on them. Join us as we discuss how an effective IT service management solution, coupled with the right metrics on your radar, can bring a new level of efficiency to IT.
Metrics we’ll focus on: Cost Per Ticket, Customer Satisfaction, Agent Utilization, First Touch Resolution, and Mean Time to Resolve.
"Every organization is going to have very different security metrics, because it depends on the business and the metrics that are important to that business." Risk I/O CEO Ed Bellis took some time to discuss the importance of selecting measurable, actionable metrics by which to jduge your security program.Read more >
According to Econsultancy’s 2014 email marketing census, 36 per cent of marketers cite poor measurement and analytics as barriers to effective email marketing. They know that the right metrics will drive the right business results but while the essential metrics (delivered, opened, clicked or click to open) have served us well, they are not necessarily the ultimate measure over a period of time.
In this webinar Skip Fidura of dotmailer takes a look at:
How marketers can measure engagement though 'click and open reach' and 'dwell (or read) time'.
The term 'the halo effect', how it can be measured and how it's in line with multichannel marketing measurement.
The 'post click funnel' metric and making sure your campaign assessment isn't incomplete.
How to examine your 'time of action' which will drive tests and improvements.
Today’s marketing meetings are often full of people citing ratios, metrics and numbers. These metrics have evolved from the very simple notion of counting website visitors, to prospect conversion rates, to cost per lead, to cost per click, to conversion rates, etc. There is now a serious risk of blinding people with science. All of this detail is useful and has its place, but a CMO needs to be able to communicate the ROI on their investments in a clear & simple way that is easy to track.Read more >
This webinar will focus on the metrics that Scopus offers at the article, author, and journal levelRead more >
Do you know what the h-index is, but wonder how it varies among disciplines? Are you curious about metrics beyond the Impact Factor to assess journal quality? In this webinar, discover a basket of metrics you can use to look at author, article and journal impact. Find out the actual formulas for these metrics and tools for calculation or reliable sources. Also, discover how to put the metrics in context when it comes to a particular discipline or career stage.Read more >
You know the feeling – it’s 4:00AM, your app is down, and you’re on the hook to fix it. The last thing your tired eyes need are multiple tools to sift through for insights to get you answers. Wouldn’t it be great if you could have all your machine data – your logs and metrics – correlated in a single tool?
We all know the world is changing – as businesses make the move to the digital world, software is now the primary source of innovation and engine for business growth. This increasing rate of innovation comes with a laser focus on agility on modern applications to drive the business. It’s clear today’s app ain’t your daddy’s app. Teams have become cross-functional and collaborative, but the tools available for monitoring and troubleshooting apps simply can’t keep up – and that’s where we come in.
Sumo Logic recently announced the industry’s first cloud-native machine data analytics platform powered by machine learning technology, that can natively ingest and analyze both structured metrics data and unstructured log data together in real-time. What does this mean? Now, you can have instant access to the full analytics breadth for modern applications – from code to end-user behaviors to move with the speed and agility necessary to compete in today’s digital business world.
Don’t believe it’s possible? Listen in on our on-demand webinar as we take a closer look into this breakthrough platform and discuss:
How the rise of the modern application is changing the way we all work
Why you can’t afford to use siloed tools for monitoring and troubleshooting
How integrating logs and metrics data can lead to real-time continuous intelligence for richer operational, business and customer insights
A live demonstration of the first ever unified logs and metrics platform
Metrics and KPIs: always confused, hard to create, hard to align, hard to keep current, hard to report against and rarely ever helpful to use as an improvement tool. Why is this? What if you could create a simple balanced scorecard, or KPI tree, with no more than 15 measures that would keep your staff happy, you business stakeholders happy and your customers happy?
Join Daniel Breston to learn how, in part 4 of his 6 part Lean ITSM series. He will be exploring some dynamic ways to use ITSM metrics in a lean manner.
A webinar that provides an overview of NIHR metrics, what they are and how they are calculated.Read more >
In this webinar, ITSM luminary John Custy will present a view into the future of metrics as we move out of the telephone era and into the era of multichannel and analytics, including new trends in metrics and reporting. Discover how service desk professionals can be better partners in the analytics process by asking the right questions, and why reporting on value and outcomes is paramount.Read more >