Part 4 of my continuing presentation on integrating Project Management (PMBoK) and ITSM (ITIL) to improve services.Read more >
A best practice is a method or technique used to maintain quality as an alternative to mandatory legislated standards, and can be based on self-assessment or benchmarking. In the IT industry ITIL, COBIT, Lean, 6 Sigma, ISO and PMBoK are frequently implemented.
For best practices to thrive, an environment must be created where best practices complement each other and the system of practices is in balance - The Best Practice Ecosystem.
In 45 minutes, learn how to get the most out of your investment in IT best practices. In addition to any questions raised by participants, you will take away the following:
- For best practices to thrive, an environment must be created where best practices complement each other and the system of practices is in balance - The Best Practice Ecosystem.
- Organizations that invested in best practices recognize significant growth and profit results compared to their competitors who did not invest in best practices.
- Observe a case study of how a financial organization used the Best Practice Ecosystem to transform their IT organization.
Service Management, Project Management, Risk Management and other operational disciplines will be examined.
Alphabet Soup: Selecting the Right Ingredients for CSI featuring Brian Johnson, CA AND Integrating PMI PMBOK and ITIL featuring Reg Lo, Third SkyRead more >
This month's webcast is a subset of our 10-day The Project Professional workshop! The PPP is an intensive program designed to sharpen your management skills with a focus on current best practices in project management. During the 10-day session, participants cover management principles and the project life cycle based on the best practices found in the PMBOK.
During our webcast, participants will learn the foundations of Project Management
Part I (90 Minutes):
- The nature of Projects and Project Management (90 Minutes)
- Scope Definition Part I
(Go to www.crownedgrace.com to register for Part I)
Part II: Scope Definition Part II (30 Minutes)
In this session, Ian Clayton, author of the Universal Service Management Body of Knowledge (USMBOK) will explore with a panel of peer professionals the common definitions of IT service management, the role of frameworks in developing a blueprint for an ITSM initiative, the difficulties involved and how they can be overcome, and the possible disruption to plans by emerging trends such as cloud computing and ISO 20000.
Moderator: Ian Clayton: Principal, Service Management 101
John Savage: Sr. Mgr, IS Business Applications, Gen-Probe
Chuck Wysocki: ITSM Process Architect & ITIL V3 Expert, McKesson Corporation
Heather Deane Strickland: Strategist, Spectrum Health
Bill Powell: Service Mgmt Executive, CGEIT, ITIL Service Mgr, ITSMM, DSM, Zenetex
According to industry statistics, IT projects have a relatively high failure rate. This presentation will describe how to deliver successful IT projects by integrating PMBoK and ITIL.
– Brief overview of the relevant differences between PMBoK 3rd
and update to 4th Edition relevant to ITIL
– Very brief overview of ITIL V2 and V3 Concepts pertaining to
– Risks and challenges caused by the differences between the
ITIL and PMBoK frameworks and how they can negatively
impact the desired business outcomes
– Propose some recommendations for integrating the PMO and
ITSM organization to deliver successful IT projects
The Project Professional is and intensive 10-day program designed to sharpen your management skills and focusing on current best practices in project management. Delegates will cover management principles and the project life cycle, based on the best practices found in the Project Management Institute's A Guide to the Project Management Body of Knowledge (PMBOK® Guide). In this program you will learn how to:
• Establish and accomplish goals that are linked directly to stakeholder needs
• Manage and motivate people more effectively
• Understand and effectively utilize strategic planning techniques
• Create and harness the power of high performance teams
• Utilize tried and proven project management tools to get the job done on time, within budget and accordance with requirements
• Work through a proactive approach to risk that will give you a clear understanding of both qualitative and quantitative risk analysis
Many people believe that the only integration point between Project Management and Service Management is when the service is handed-off to operations at the end of the project.
In fact, Project Management and Service Management interact throughout the project and service lifecycle.
Using PMBOK®, the popular standard from the Project Management Institute (PMI®), and ITIL v3 as references, this webinar explores:
• Why is integrating Project and Service Management so important?
• What are the key integration points?
• What guidance does ITIL provide for integrating Project Management and Service Management?
• How can you bring these two different management disciplines closer together in your own organization?