Hi [[ session.user.profile.firstName ]]
Sort by:
    • Process-driven approach to CRM: closing the value gap for CRM users
      Process-driven approach to CRM: closing the value gap for CRM users Rebecca Wettemann, VP at Nucleus Research, Michael Rooney, SVP and General Manager at bpm’online Recorded: Jun 14 2016 3:00 pm UTC 65 mins
    • Bpm’online invited Rebecca Wettemann, one of the leading CRM analysts and VP of Nucleus Research, to share her expert perspective on the values of a process-driven approach to CRM and how it helps organizations streamline business operations and boost rvenue.

      Companies that have employed a formal process observe 18% higher revenue than companies that haven't. Moreover, 43% of the companies observe an increase in efficiency after two months of integration with business process automation software. Therefore, organizations that are seeking solutions to help them adapt to an ever-changing business environment need to consider building formalized business processes that comprise a set of well-thought-out actions to enhance the customer experience and cut operating expenses.

      During the one-hour webinar, Rebecca Wettemann will highlight the key values of a process-driven approach to CRM and explore the challenges and best strategies for planning, budgeting for, and executing on a next-generation CRM deployment.

      Participants will leave armed with a checklist for objectively evaluating their current CRM successes, identifying the best opportunities for improvement, and presenting a credible business case.

      Join the webinar and explore the best ways to:
      • Shrink the value gap for CRM users by equipping them with agile and dynamic business processes
      • Gain flexibility and the agility to achieve required process changes in a much smoother and rapid pace
      • Take advantage of a unified BPM platform that connects the dots between marketing, sales and service
      • Leverage dynamic processes and comprehensive analytics capabilities to simplify strategic decision making
      • Enable your organization to quickly evaluate and prioritize CRM efforts to maximize ROI

      Don’t miss out on learning how a process-driven approach to CRM helps businesses gain a competitive advantage by enabling them to streamline business operations, improve customer experience and better engage with customers.

      Read more >
    • Can Business Process Management and Master Data Management work together?
      Can Business Process Management and Master Data Management work together? Featuring Guest Speaker Ramesh Dontha Recorded: May 5 2017 3:30 pm UTC 39 mins
    • Master Data Management (MDM) and Business Process Management (BPM) are two significant investments that enterprises usually undertake to realize tangible business benefits by streamlining business processes and leveraging data as an asset. Wouldn't it be great if both these programs can align on people (stakeholders), processes, and technologies so MDM-enabled processes become simpler? Yes, it is possible by focusing on Data Governance and stewardship for the benefit of MDM and BPM. This webinar will cover basic aspects of MDM and BPM, potential conflicts in implementing both, and identify possible solutions to align BPM and MDM. The webinar will also cover how data governance and stewardship can play a pivotal role in facilitating the implementation of BPM and MDM.

      Webinar Contents
      - Overview of Business Process Management (BPM)
      - Overview of Master Data Management (MDM)
      - Potential conflicts in BPM and MDM implementation with respect to
      people, processes, and technologies
      - Options for aligning BPM and MDM
      - Role of Data Governance in aligning BPM and MDM

      Read more >
    • How to build an investment process
      How to build an investment process Derek Bradley, Panacea Adviser & Geoff Mills, RSMR Recorded: Feb 16 2017 1:00 pm UTC 36 mins
    • Panacea Adviser has teamed up with BrightTalk and Rayner Spencer Mills Research for a free webcast to support and educate Financial Advisers.

      There are numerous benefits of building a structured investment process, including:

      •More time spent with clients
      •A consistent and repeatable approach
      •Cost efficiency
      •Reduced regulatory risk
      •A more successful business

      The ‘How to build an investment process’ webcast will provide you with some ideas on how to add some rigor to your Centralised Investment Process in order to get the most out of your business. We will clarify some of the FCA guidance within this area and demonstrate real, practical solutions to deal with it.

      The webcast will run through the research and due diligence that is expected of you and provide examples of how to do it, so you are well prepared and resourced to do a good job. It will also cover off an investment matrix and investment committee oversight.

      This thorough, best-practice session will be of real value to you and your firm and not one to be missed!

      Read more >
    • bpmNEXT 2013: Process Mining: Discovering Process Maps from Data
      bpmNEXT 2013: Process Mining: Discovering Process Maps from Data Anne Rozinat and Christian W. Gunther, Fluxicon Recorded: Mar 19 2013 3:00 pm UTC 17 mins
    • Most organizations have complex processes that are invisible, thus hard to manage or improve. Each stakeholder sees only part of the process. Manual discovery through workshops, interviews, and review of existing documentation is costly and time-consuming, and rarely reflects actual process complexity. Process mining closes this gap by making the real process visible. Our process mining software Disco leverages existing IT data to generate a complete, accurate picture of the process, with actionable insight. Disco automatically analyzes actual process flows, highlights bottlenecks, shows all variants, and allows animated “replay” of the process flow, all done interactively, driven by process questions.

      Anne Rozinat has more than eight years of experience with process mining technology and obtained her PhD cum laude in the process mining group of Prof. Wil van der Aalst at the Eindhoven University of Technology in the Netherlands. Currently, she is a co-founder of Fluxicon and blogs at http://www.fluxicon.com/blog/.

      Christian W. Günther is a process mining pioneer. He has laid essential technical foundations as lead architect of the scientific process mining platform ProM, and introduced the map metaphor to process mining in his PhD thesis. His “Fuzzy Mining” approach is the predominant process mining algorithm in practical use today.

      Read more >
    • How dynamic processes help savvy companies accelerate digital transformation?
      How dynamic processes help savvy companies accelerate digital transformation? Rebecca Wettemann, VP and founding partner of Nucleus Research; Michael Rooney, SVP and General Manager at bpm’online Recorded: Sep 29 2015 6:00 pm UTC 60 mins
    • Digital transformation requires organizations today to be both bold and agile to keep up with the pace of the market shift. Bpm’online invited Rebecca Wettemann, a world-famous CRM analyst & VP of Nucleus Research, to share her expert perspective on values of the process-focused approach to CRM during the one-hour webinar.

      Recent studies predict that by 2017 about 70% of successful digital business models will rely on dynamic processes designed to evolve with customer needs.

      CRM technology underpins nearly every customer-facing process today. At the same time, companies that are seeking the transformation, face certain barriers to change:
      •Deficiency in pre-built customer-facing processes and difficulty in modifying them.
      •Customization of business processes takes too long.
      •Specific technical expertise is required to modify processes and better align them with strategic imperatives.

      Does your CRM allow for changing customer-facing processes with minimum efforts in order to support your business growth?
      How can you make the business case for a more dynamic CRM strategy?

      Attend the 1-hour webinar to find out how to:
      • Benefit from fast and easy process adjustment – no complex and time-consuming configuration by IT specialists.
      • Timely adapt customer-facing processes in response to the rapidly changing business environment.
      • Consistently test, modify, and improve business processes.
      • Build the business case for transforming your CRM processes.

      Read more >
    • The Seventeen Real Processes
      The Seventeen Real Processes Greg Rowe Recorded: Nov 4 2016 9:30 pm UTC 30 mins
    • Surveying the process diagrams in ITIL reveals seventeen processes with flowcharts, unlike the other nine. What's unique about them? This presentation puts it all together into a process reference model of what really works across the Service Lifecycle. It also organizes them into four logical sets and functional groups so you can flexibly grow process maturity in any direction under simplified leadership

      Read more >
    • The Seventeen Real Processes
      The Seventeen Real Processes Greg Rowe Recorded: Oct 28 2016 5:30 pm UTC 30 mins
    • Surveying the process diagrams in ITIL reveals seventeen processes with flowcharts, unlike the other nine. What's unique about them? This presentation puts it all together into a process reference model of what really works across the Service Lifecycle. It also organizes them into four logical sets and functional groups so you can flexibly grow process maturity in any direction under simplified leadership

      Read more >
    • Adapting Your Sales Processes to Today's Buyer
      Adapting Your Sales Processes to Today's Buyer George Bronten, CEO of Membrain, Janice Mars, CEO of SalesLatitude & Barbara Giamanco, CEO of Social Centered Selling Recorded: Oct 27 2016 8:00 pm UTC 63 mins
    • How well do you understand today's buyers?

      More and more, buyers have moved outside the traditional marketing funnel by changing the way they research and buy products. Today’s sales and marketing funnel concept fails to capture all the touchpoints and key buying factors resulting from the explosion of product choices and digital channels, coupled with buyers that are better-informed than ever. A more sophisticated approach is required to help sales and marketing leaders navigate this environment, which is less linear and more complicated than the traditional funnel suggests.

      Join this webinar to learn how to:

      Understand the impact of digital, social, and mobile technology on buyer behavior
      Support the 4 primary phases in the buyer decision-making process
      Achieve consistent sales performance through a consistent sales process that drives behaviors and skills
      Adapt content and messaging for the various stages of the buying process

      Read more >
    • Aligning the 3 Processes of Sales
      Aligning the 3 Processes of Sales Jeb Blount author of People Buy You Recorded: Jul 27 2016 3:00 pm UTC 32 mins
    • (This webinar has been moved to July 27th due to speaker availability - we apologize for the inconvenience and will see you then.)

      The Sales Process is the hero and main character of countless sales books and most sales training programs. It is also a shape shifting chameleon that takes on different forms, labels, acronyms, layers and complexity. Depending on the complexity and length of sales cycle the steps expand or contract with sub-steps.

      Yet while sales trainers and leaders drill the sales process into their salespeople they ignore they other two processes that when aligned with the sales process create serendipity.

      The failure to align the 3 Processes of Sales explains why so many salespeople struggle to produce predictable performance. Why, for the vast majority of salespeople, the sales process and outcomes (closing or losing the deal) seems to be completely random. Why prospects are so turned off by and seek to avoid salespeople altogether.

      In this webinar delivered by Jeb Blount, bestselling author of People Buy You and Fanatical Prospecting you’ll gain insight into:

      - How to align the 3 Processes of Sales to close more deals
      - Developing more robust buyer and stakeholder maps
      - The foundation of an effective sales process
      - How buying decisions are really made

      Read more >
    • Challenges in the Development of Continuous Processes for Vaccines
      Challenges in the Development of Continuous Processes for Vaccines Danny Vellom Upcoming: Jun 27 2018 3:00 pm UTC 75 mins
    • The development and application of continuous manufacturing processes for vaccines presents both great opportunity as well as significant challenges, both technical and cultural, for the global industry. The key drivers are manufacturing capacity and flexibility, speed to market, and improved quality through the application of Quality-by-Design and Process Analytical Technology (QbD/PAT). Given the diversity of immunogens (toxoids, conjugate and subunit vaccines, live-attenuated and inactivated viruses, VLPs, etc.), and the variety of unique processes currently utilized to produce either single- or multi-component vaccines, it is unlikely that the transition to continuous processing will happen overnight. Additionally, cultural challenges are faced whenever a new mode of operation appears to some as “too different”, especially in a traditionally conservative sector like the developed-world vaccine industry. That said, market forces, global climate change, and Nature’s propensity to fill unoccupied niches with emerging infectious diseases will undoubtedly induce a first round of pioneers to explore this exciting new design space, ultimately leading to a more nimble industry and more and better opportunities for protection for the global population.

      Read more >
    • Better Project Process Means Better Project Performance - 1 PDU
      Better Project Process Means Better Project Performance - 1 PDU Steve Romero, Founder of Romero Consulting Recorded: Apr 7 2016 11:00 pm UTC 46 mins
    • Project Teams rely on countless processes, and project teams find themselves on both sides of the process fence. Not only do they rely on project management processes to achieve their objectives, they also rely on countless enterprise processes. To succeed, project requires sound Project and Portfolio Management, Systems Development, and a myriad of operational and service delivery processes. Though processes are ubiquitous in every company today, they are frequently looked on negatively or even avoided. In this session Steve Romero will discuss the factors that potentially make processes a hindrance, the means and approaches to make processes practical and enabling, and how great processes and process management can empower project teams.

      This event qualifies for 1 Professional Development Unit (PDU credit).

      In accordance with its Privacy Policy, CA Technologies may disclose your registration information to its partner(s) who assist with this presentation. For more information about CA’s practices, please visit the CA Privacy Notice: http://www.ca.com/us/privacy.aspx

      Read more >
    • The Last Piece of the Puzzle: Transform Sales Processes with E-Signatures.
      The Last Piece of the Puzzle: Transform Sales Processes with E-Signatures. Joe McKendrick - Forbes Insights, Peter Ostrow - Aberdeen Group, Erica Geil - Groupon Recorded: Mar 23 2016 1:55 pm UTC 62 mins
    • While most business is digital, and a number of business processes are almost entirely digitized, most organizations still rely on paper for the “last foot” of the process – the sign-off. Continued reliance on paper-based signature is fraught with risks that hamper productivity, reduce visibility, impede compliance, and diminish the customer experience. Electronic signatures (e-signatures), which are easily implemented from the cloud, help speed up the sales process by reducing errors and bottlenecks, while also ensuring greater security and mobility.

      In this webinar, our panel will discuss the business implications of e-signature, which will be supported by case studies from Groupon and recent research conducted by Aberdeen. Our speakers will go over a number of topics, including:

      •The technology behind e-signatures
      •The costs and risks associated with relying on manual, paper-based document transactions
      •How e-signatures can positively impact enterprise performance and profitability
      •How organizations can seamlessly introduce e-signature solutions into their document workflows

      Read more >
    • Process Intelligence: Delivering New Business Value for Insurance Companies
      Process Intelligence: Delivering New Business Value for Insurance Companies Ed Gray, Principal, eGray Matters LLC and Alex Dibeler, BI Technology Expert, Altosoft Recorded: Dec 4 2014 8:00 pm UTC 45 mins
    • Every insurer has business intelligence (BI) tools in place, but many carriers find that traditional BI is no longer enough. Today's faster speed of business, more complex processes, and increasing compliance and E&O exposures require that insurers take advantage of process intelligence – advanced analytics providing a new, deeper level of insight down to the business process level – step by step, system to system, from start to finish.

      In this webinar, discover how process intelligence goes far beyond legacy BI to pinpoint potential issues in your underwriting, claims and other key processes, allowing you to achieve new business excellence and success:
      - Underwrite more lucrative business opportunities through optimized “triage” of new risks
      - Minimize error rates and exceptions in underwriting and claims processing that lead to lost business, non-compliance and higher costs
      - Ensure compliance with external regulations and internal policies with new actionable data visualizations
      - Do all of this and more with no BPM or process modeling tools required

      This webinar features Ed Gray, a 30-year veteran of the insurance industry who's risen to C-level positions and provided leadership in IT and business operations. Through his consulting business, Mr. Gray now helps insurance carriers and solution providers develop the vision, strategy, architecture and practical programs of initiatives to transform themselves and their market positioning and effectiveness. His experience has allowed him to see what does - and does not - deliver real value to the insurance organization.

      Read more >