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    • Process-driven approach to CRM: closing the value gap for CRM users Process-driven approach to CRM: closing the value gap for CRM users Rebecca Wettemann, VP at Nucleus Research, Michael Rooney, SVP and General Manager at bpm’online Recorded: Jun 14 2016 3:00 pm UTC 65 mins
    • Bpm’online invited Rebecca Wettemann, one of the leading CRM analysts and VP of Nucleus Research, to share her expert perspective on the values of a process-driven approach to CRM and how it helps organizations streamline business operations and boost rvenue.

      Companies that have employed a formal process observe 18% higher revenue than companies that haven't. Moreover, 43% of the companies observe an increase in efficiency after two months of integration with business process automation software. Therefore, organizations that are seeking solutions to help them adapt to an ever-changing business environment need to consider building formalized business processes that comprise a set of well-thought-out actions to enhance the customer experience and cut operating expenses.

      During the one-hour webinar, Rebecca Wettemann will highlight the key values of a process-driven approach to CRM and explore the challenges and best strategies for planning, budgeting for, and executing on a next-generation CRM deployment.

      Participants will leave armed with a checklist for objectively evaluating their current CRM successes, identifying the best opportunities for improvement, and presenting a credible business case.

      Join the webinar and explore the best ways to:
      • Shrink the value gap for CRM users by equipping them with agile and dynamic business processes
      • Gain flexibility and the agility to achieve required process changes in a much smoother and rapid pace
      • Take advantage of a unified BPM platform that connects the dots between marketing, sales and service
      • Leverage dynamic processes and comprehensive analytics capabilities to simplify strategic decision making
      • Enable your organization to quickly evaluate and prioritize CRM efforts to maximize ROI

      Don’t miss out on learning how a process-driven approach to CRM helps businesses gain a competitive advantage by enabling them to streamline business operations, improve customer experience and better engage with customers.

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    • How dynamic processes help savvy companies accelerate digital transformation? How dynamic processes help savvy companies accelerate digital transformation? Rebecca Wettemann, VP and founding partner of Nucleus Research; Michael Rooney, SVP and General Manager at bpm’online Recorded: Sep 29 2015 6:00 pm UTC 60 mins
    • Digital transformation requires organizations today to be both bold and agile to keep up with the pace of the market shift. Bpm’online invited Rebecca Wettemann, a world-famous CRM analyst & VP of Nucleus Research, to share her expert perspective on values of the process-focused approach to CRM during the one-hour webinar.

      Recent studies predict that by 2017 about 70% of successful digital business models will rely on dynamic processes designed to evolve with customer needs.

      CRM technology underpins nearly every customer-facing process today. At the same time, companies that are seeking the transformation, face certain barriers to change:
      •Deficiency in pre-built customer-facing processes and difficulty in modifying them.
      •Customization of business processes takes too long.
      •Specific technical expertise is required to modify processes and better align them with strategic imperatives.

      Does your CRM allow for changing customer-facing processes with minimum efforts in order to support your business growth?
      How can you make the business case for a more dynamic CRM strategy?

      Attend the 1-hour webinar to find out how to:
      • Benefit from fast and easy process adjustment – no complex and time-consuming configuration by IT specialists.
      • Timely adapt customer-facing processes in response to the rapidly changing business environment.
      • Consistently test, modify, and improve business processes.
      • Build the business case for transforming your CRM processes.

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    • bpmNEXT 2013: Process Mining: Discovering Process Maps from Data bpmNEXT 2013: Process Mining: Discovering Process Maps from Data Anne Rozinat and Christian W. Gunther, Fluxicon Recorded: Mar 19 2013 3:00 pm UTC 17 mins
    • Most organizations have complex processes that are invisible, thus hard to manage or improve. Each stakeholder sees only part of the process. Manual discovery through workshops, interviews, and review of existing documentation is costly and time-consuming, and rarely reflects actual process complexity. Process mining closes this gap by making the real process visible. Our process mining software Disco leverages existing IT data to generate a complete, accurate picture of the process, with actionable insight. Disco automatically analyzes actual process flows, highlights bottlenecks, shows all variants, and allows animated “replay” of the process flow, all done interactively, driven by process questions.

      Anne Rozinat has more than eight years of experience with process mining technology and obtained her PhD cum laude in the process mining group of Prof. Wil van der Aalst at the Eindhoven University of Technology in the Netherlands. Currently, she is a co-founder of Fluxicon and blogs at http://www.fluxicon.com/blog/.

      Christian W. Günther is a process mining pioneer. He has laid essential technical foundations as lead architect of the scientific process mining platform ProM, and introduced the map metaphor to process mining in his PhD thesis. His “Fuzzy Mining” approach is the predominant process mining algorithm in practical use today.

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    • The Seventeen Real Processes The Seventeen Real Processes Greg Rowe Recorded: Oct 21 2016 5:00 pm UTC 48 mins
    • Surveying the process diagrams in ITIL reveals seventeen processes with flowcharts, unlike the other nine. What's unique about them? This presentation puts it all together into a process reference model of what really works across the Service Lifecycle. It also organizes them into four logical sets and functional groups so you can flexibly grow process maturity in any direction under simplified leadership

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    • Adapting Your Sales Processes to Today's Buyer Adapting Your Sales Processes to Today's Buyer George Bronten, CEO of Membrain, Janice Mars, CEO of SalesLatitude & Barbara Giamanco, CEO of Social Centered Selling Upcoming: Oct 27 2016 8:00 pm UTC 60 mins
    • How well do you understand today's buyers?

      More and more, buyers have moved outside the traditional marketing funnel by changing the way they research and buy products. Today’s sales and marketing funnel concept fails to capture all the touchpoints and key buying factors resulting from the explosion of product choices and digital channels, coupled with buyers that are better-informed than ever. A more sophisticated approach is required to help sales and marketing leaders navigate this environment, which is less linear and more complicated than the traditional funnel suggests.

      Join this webinar to learn how to:

      Understand the impact of digital, social, and mobile technology on buyer behavior
      Support the 4 primary phases in the buyer decision-making process
      Achieve consistent sales performance through a consistent sales process that drives behaviors and skills
      Adapt content and messaging for the various stages of the buying process

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    • Aligning the 3 Processes of Sales Aligning the 3 Processes of Sales Jeb Blount author of People Buy You Recorded: Jul 27 2016 3:00 pm UTC 32 mins
    • (This webinar has been moved to July 27th due to speaker availability - we apologize for the inconvenience and will see you then.)

      The Sales Process is the hero and main character of countless sales books and most sales training programs. It is also a shape shifting chameleon that takes on different forms, labels, acronyms, layers and complexity. Depending on the complexity and length of sales cycle the steps expand or contract with sub-steps.

      Yet while sales trainers and leaders drill the sales process into their salespeople they ignore they other two processes that when aligned with the sales process create serendipity.

      The failure to align the 3 Processes of Sales explains why so many salespeople struggle to produce predictable performance. Why, for the vast majority of salespeople, the sales process and outcomes (closing or losing the deal) seems to be completely random. Why prospects are so turned off by and seek to avoid salespeople altogether.

      In this webinar delivered by Jeb Blount, bestselling author of People Buy You and Fanatical Prospecting you’ll gain insight into:

      - How to align the 3 Processes of Sales to close more deals
      - Developing more robust buyer and stakeholder maps
      - The foundation of an effective sales process
      - How buying decisions are really made

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    • Better Project Process Means Better Project Performance - 1 PDU Better Project Process Means Better Project Performance - 1 PDU Steve Romero, Founder of Romero Consulting Recorded: Apr 7 2016 11:00 pm UTC 46 mins
    • Project Teams rely on countless processes, and project teams find themselves on both sides of the process fence. Not only do they rely on project management processes to achieve their objectives, they also rely on countless enterprise processes. To succeed, project requires sound Project and Portfolio Management, Systems Development, and a myriad of operational and service delivery processes. Though processes are ubiquitous in every company today, they are frequently looked on negatively or even avoided. In this session Steve Romero will discuss the factors that potentially make processes a hindrance, the means and approaches to make processes practical and enabling, and how great processes and process management can empower project teams.

      This event qualifies for 1 Professional Development Unit (PDU credit).

      In accordance with its Privacy Policy, CA Technologies may disclose your registration information to its partner(s) who assist with this presentation. For more information about CA’s practices, please visit the CA Privacy Notice: http://www.ca.com/us/privacy.aspx

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    • Process Intelligence: Delivering New Business Value for Insurance Companies Process Intelligence: Delivering New Business Value for Insurance Companies Ed Gray, Principal, eGray Matters LLC and Alex Dibeler, BI Technology Expert, Altosoft Recorded: Dec 4 2014 8:00 pm UTC 45 mins
    • Every insurer has business intelligence (BI) tools in place, but many carriers find that traditional BI is no longer enough. Today's faster speed of business, more complex processes, and increasing compliance and E&O exposures require that insurers take advantage of process intelligence – advanced analytics providing a new, deeper level of insight down to the business process level – step by step, system to system, from start to finish.

      In this webinar, discover how process intelligence goes far beyond legacy BI to pinpoint potential issues in your underwriting, claims and other key processes, allowing you to achieve new business excellence and success:
      - Underwrite more lucrative business opportunities through optimized “triage” of new risks
      - Minimize error rates and exceptions in underwriting and claims processing that lead to lost business, non-compliance and higher costs
      - Ensure compliance with external regulations and internal policies with new actionable data visualizations
      - Do all of this and more with no BPM or process modeling tools required

      This webinar features Ed Gray, a 30-year veteran of the insurance industry who's risen to C-level positions and provided leadership in IT and business operations. Through his consulting business, Mr. Gray now helps insurance carriers and solution providers develop the vision, strategy, architecture and practical programs of initiatives to transform themselves and their market positioning and effectiveness. His experience has allowed him to see what does - and does not - deliver real value to the insurance organization.

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    • Document Process Intelligence: Drive Your Document-Centric Processes to Success Document Process Intelligence: Drive Your Document-Centric Processes to Success Matt Finch, BI Technology Expert, Altosoft, A Kofax Company Recorded: Oct 9 2014 3:00 pm UTC 58 mins
    • According to the IDC, seventy-five percent of senior execs surveyed reported that poor document-driven business processes exposed their companies to needless risk, including lost customers.
      With increased complexity of business processes and regulation—and compliance more stringent than ever—businesses must ensure that they have a holistic view of their document-driven processes and are compliant with regulatory standards.

      Document process intelligence provides a complete view of your entire document operations process, pinpointing areas of waste, inefficiencies and loss—in ways other BI tools cannot match.

      Attend our webinar and discover how document process intelligence provides:
      - Process analytics: tracking adherence with operational best practices, including measuring overall process execution
      - Process quality and compliance: detecting inefficiencies and operational failures in real-time
      - New information flow and actionable insights: leveraging operational dashboards

      Register now for this exclusive webinar that could transform your business.

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    • Process Intelligence: An Exciting New Frontier for Business Intelligence Process Intelligence: An Exciting New Frontier for Business Intelligence Claudia Imhoff, President and Founder, Intelligent Solutions and Scott Opitz, General Manager, Altosoft, A Kofax Company Recorded: Sep 18 2014 11:50 pm UTC 60 mins
    • Business Intelligence (BI) tools are a mainstay in many successful organizations, used for analyzing business trends and managing a complex business environment. BI provides answers to specific business problems but does not link processes that drive the success of an organization. In order to get a complete understanding of the operations of the organization BI must be extended to provide greater process context to business data.

      Process intelligence encompasses the capabilities of traditional BI, and extends your ability to identify challenges and opportunities in light of all the dependent processes and operational systems.

      In this informative session, attendees will get tips on how to:

      - Improve the effectiveness of operational processes: Identify exactly where waste, inefficiencies and loss (in time, effort and resources) are occurring throughout a process and take action to mitigate these bottlenecks.
      - Seamlessly aggregate and analyze data that spans multiple operational systems: Overcome the challenge of integrating data that exists multiple systems of record.
      - Determine process quality or compliance to the recommended pathway: Discover when and where exceptions to the processes occur, for example when activities are skipped or repeated.

      Join us for this exclusive webinar – led by the industry’s foremost experts on the topic – and get an inside look on how process intelligence extends BI capabilities through process analytics and process compliance.

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    • CA Process Automation r4.3:An Overview CA Process Automation r4.3:An Overview Timothy O'Briant, Senior Education Consultant,CA Technologies Recorded: Nov 18 2015 9:00 pm UTC 72 mins
    • Want to learn more about CA Process Automation 4.3?  This complementary webinar is designed to provide you, from an instructor’s perspective, with information on CA Process Automation (formerly known as CA IT PAM) and the new features in release 4.3 based on the material delivered in the CA Process Automation classes.
      During this webinar, your instructor will cover the following topics:
      - Overview of CA Process Automation
      - Applications of CA Process Automation
      - What’s new in r4.2 of CA Process Automation

      While participants should find this webinar to be very insightful, they are encouraged to attend the related courses in full in order to effectively support their CA investments. Available courses include:
      - CA Process Automation r4.0:  Designer 200
      - CA Service Desk Manager r12.7:  CA Process Automation 4.1 Integration 300

      Anyone considering using CA Process Automation and those already using an earlier version of this product should attend this webinar.  Half of the presentation will be suited for beginners and the other half for those more experienced with earlier versions of CA Process Automation.

      Instructor: Timothy O'Briant,
      Senior Education Consultant for CA Technologies

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    • How data process management drives your digital transformation? How data process management drives your digital transformation? Ronald van Loon, Director Business Development, Adversitement Recorded: Nov 12 2015 3:00 pm UTC 45 mins
    • Every leading company in the world is looking to create value from the digital era. We see many organisations struggling with this as they lack a solid fundament of Data Process Management and an holistic Digital Transformation approach with aligned people, processes and technology.
      This digital transformation to success requires a lot from an organization, as both front and back-end processes and structures need to be redefined. For companies to master this transformational change and deliver business results, data process management is essential.

      In this Data Process Management webinar, Ronald van Loon will:
      • Discuss several case studies

      • Elaborate on the challenges

      • Define the impact for organizations and professionals responsible for

      o data process management

      o digital transformation

      • Show how a new holistic approach solves these challenges

      • Discuss the results for organizations

      Read more >
    • The Paperless Laboratory: A Way Into Process Optimisation The Paperless Laboratory: A Way Into Process Optimisation Peter Boogaard Recorded: Nov 5 2015 8:00 am UTC 68 mins
    • Peter will share experiences and observations how the scientific high-tech community, can benefit from adopting paperless processes in the laboratory. Is it because paper doesn’t require any significant investment budget, or is it the low barrier to access, since paper even works without power or the need to have access to an information infrastructure, or is it just simply that the “what’s in it for me” question hasn’t been answered satisfactorily for the scientists?
      Cross-functional collaboration between research, development, quality assurance and manufacturing is all about optimising and integrating multi-discipline distributed processes from start-to- finish. A paperless electronic record keeping system will add significant value to support these goals. LIMS, SDMS, LES and ELN products all reduce variability, transcription errors. Do we believe that traditional paper based systems could ever support these complex processes?

      Read more >