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    • Robotic Process Automation or Business Process Management, or Both?
      Robotic Process Automation or Business Process Management, or Both? Craig Le Clair, Forrester Research - Vice President, Principal Analyst Recorded: Jun 20 2017 5:00 pm UTC 33 mins
    • Robotic process automation (RPA) is gaining the interest of many enterprises. It’s easy to see why; Enterprises everywhere are under immense pressure to digitize operations and they see a future where routine operations are fully automated. But how does RPA fit alongside BPM in a broader digital process automation strategy?

      Join us to hear Forrester analyze the current state of the process automation market, examining RPA's relationship to artificial intelligence (AI) and business process management (BPM), before proposing a blueprint for an overall digital operating model.

      Forrester's Craig Le Clair will provide insights from across leading digital process automation projects, including:

      •A model for the interaction between RPA, AI and BPM
      •How to overcome the challenges of governance, CoE and security
      •How to facilitate the relationship between Business, Technology and BPM

      Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals

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    • Process-driven approach to CRM: closing the value gap for CRM users
      Process-driven approach to CRM: closing the value gap for CRM users Rebecca Wettemann, VP at Nucleus Research, Michael Rooney, SVP and General Manager at bpm’online Recorded: Jun 14 2016 3:00 pm UTC 65 mins
    • Bpm’online invited Rebecca Wettemann, one of the leading CRM analysts and VP of Nucleus Research, to share her expert perspective on the values of a process-driven approach to CRM and how it helps organizations streamline business operations and boost rvenue.

      Companies that have employed a formal process observe 18% higher revenue than companies that haven't. Moreover, 43% of the companies observe an increase in efficiency after two months of integration with business process automation software. Therefore, organizations that are seeking solutions to help them adapt to an ever-changing business environment need to consider building formalized business processes that comprise a set of well-thought-out actions to enhance the customer experience and cut operating expenses.

      During the one-hour webinar, Rebecca Wettemann will highlight the key values of a process-driven approach to CRM and explore the challenges and best strategies for planning, budgeting for, and executing on a next-generation CRM deployment.

      Participants will leave armed with a checklist for objectively evaluating their current CRM successes, identifying the best opportunities for improvement, and presenting a credible business case.

      Join the webinar and explore the best ways to:
      • Shrink the value gap for CRM users by equipping them with agile and dynamic business processes
      • Gain flexibility and the agility to achieve required process changes in a much smoother and rapid pace
      • Take advantage of a unified BPM platform that connects the dots between marketing, sales and service
      • Leverage dynamic processes and comprehensive analytics capabilities to simplify strategic decision making
      • Enable your organization to quickly evaluate and prioritize CRM efforts to maximize ROI

      Don’t miss out on learning how a process-driven approach to CRM helps businesses gain a competitive advantage by enabling them to streamline business operations, improve customer experience and better engage with customers.

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    • Strategy, Process and People - Key to Effective Problem Solving
      Strategy, Process and People - Key to Effective Problem Solving Kepner-Tregoe Recorded: Sep 7 2017 7:50 pm UTC 12 mins
    • "In order to drive performance, service organizations must leverage their most valuable service asset - people. This is part one of a presentation from Dave Broenen of Cisco Systems telling how Cisco turned the tables to get profitable results from their support organization.

      Dave discusses why a strategic, process and people driven approach is critical to delivering a consistent, high quality problem resolution throughout the service organization. He shows how to design a program that fosters results that are profitable and sustainable throughout the organization."

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    • Choosing the right target journal and navigating editorial processes (CHINESE)
      Choosing the right target journal and navigating editorial processes (CHINESE) Yang Gan Recorded: May 18 2017 12:00 pm UTC 64 mins
    • Choosing the target journal is undoubtedly a major challenge for many authors. Should you choose an interdisciplinary journal? A top-tier journal in your field? Or an open-access journal?

      The popular impact factor should by no means be the sole factor in making this decision. The important questions are who the audience of your work is and where your work will create maximum impact!

      The right time to decide on the target journal(s) is well before you finish a manuscript. And once you have decided on the journal, the next challenge is to navigate the editorial process—which seems like a black-box. Editorial processes rely on effective interactions between authors, editors, and peer reviewers. Having a basic understanding of these processes may save you months of time, by helping you avoid unnecessary revisions or even rejections.

      This webinar will provide a practical guide on choosing the right target journal and will demystify editorial processes from the perspective an experienced scholar and journal editor.

      NOTE: This webinar will be delivered in CHINESE.

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    • Can Business Process Management and Master Data Management work together?
      Can Business Process Management and Master Data Management work together? Featuring Guest Speaker Ramesh Dontha Recorded: May 5 2017 3:30 pm UTC 39 mins
    • Master Data Management (MDM) and Business Process Management (BPM) are two significant investments that enterprises usually undertake to realize tangible business benefits by streamlining business processes and leveraging data as an asset. Wouldn't it be great if both these programs can align on people (stakeholders), processes, and technologies so MDM-enabled processes become simpler? Yes, it is possible by focusing on Data Governance and stewardship for the benefit of MDM and BPM. This webinar will cover basic aspects of MDM and BPM, potential conflicts in implementing both, and identify possible solutions to align BPM and MDM. The webinar will also cover how data governance and stewardship can play a pivotal role in facilitating the implementation of BPM and MDM.

      Webinar Contents
      - Overview of Business Process Management (BPM)
      - Overview of Master Data Management (MDM)
      - Potential conflicts in BPM and MDM implementation with respect to
      people, processes, and technologies
      - Options for aligning BPM and MDM
      - Role of Data Governance in aligning BPM and MDM

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    • How to build an investment process
      How to build an investment process Derek Bradley, Panacea Adviser & Geoff Mills, RSMR Recorded: Feb 16 2017 1:00 pm UTC 36 mins
    • Panacea Adviser has teamed up with BrightTalk and Rayner Spencer Mills Research for a free webcast to support and educate Financial Advisers.

      There are numerous benefits of building a structured investment process, including:

      •More time spent with clients
      •A consistent and repeatable approach
      •Cost efficiency
      •Reduced regulatory risk
      •A more successful business

      The ‘How to build an investment process’ webcast will provide you with some ideas on how to add some rigor to your Centralised Investment Process in order to get the most out of your business. We will clarify some of the FCA guidance within this area and demonstrate real, practical solutions to deal with it.

      The webcast will run through the research and due diligence that is expected of you and provide examples of how to do it, so you are well prepared and resourced to do a good job. It will also cover off an investment matrix and investment committee oversight.

      This thorough, best-practice session will be of real value to you and your firm and not one to be missed!

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    • bpmNEXT 2013: Process Mining: Discovering Process Maps from Data
      bpmNEXT 2013: Process Mining: Discovering Process Maps from Data Anne Rozinat and Christian W. Gunther, Fluxicon Recorded: Mar 19 2013 3:00 pm UTC 17 mins
    • Most organizations have complex processes that are invisible, thus hard to manage or improve. Each stakeholder sees only part of the process. Manual discovery through workshops, interviews, and review of existing documentation is costly and time-consuming, and rarely reflects actual process complexity. Process mining closes this gap by making the real process visible. Our process mining software Disco leverages existing IT data to generate a complete, accurate picture of the process, with actionable insight. Disco automatically analyzes actual process flows, highlights bottlenecks, shows all variants, and allows animated “replay” of the process flow, all done interactively, driven by process questions.

      Anne Rozinat has more than eight years of experience with process mining technology and obtained her PhD cum laude in the process mining group of Prof. Wil van der Aalst at the Eindhoven University of Technology in the Netherlands. Currently, she is a co-founder of Fluxicon and blogs at http://www.fluxicon.com/blog/.

      Christian W. Günther is a process mining pioneer. He has laid essential technical foundations as lead architect of the scientific process mining platform ProM, and introduced the map metaphor to process mining in his PhD thesis. His “Fuzzy Mining” approach is the predominant process mining algorithm in practical use today.

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    • How dynamic processes help savvy companies accelerate digital transformation?
      How dynamic processes help savvy companies accelerate digital transformation? Rebecca Wettemann, VP and founding partner of Nucleus Research; Michael Rooney, SVP and General Manager at bpm’online Recorded: Sep 29 2015 6:00 pm UTC 60 mins
    • Digital transformation requires organizations today to be both bold and agile to keep up with the pace of the market shift. Bpm’online invited Rebecca Wettemann, a world-famous CRM analyst & VP of Nucleus Research, to share her expert perspective on values of the process-focused approach to CRM during the one-hour webinar.

      Recent studies predict that by 2017 about 70% of successful digital business models will rely on dynamic processes designed to evolve with customer needs.

      CRM technology underpins nearly every customer-facing process today. At the same time, companies that are seeking the transformation, face certain barriers to change:
      •Deficiency in pre-built customer-facing processes and difficulty in modifying them.
      •Customization of business processes takes too long.
      •Specific technical expertise is required to modify processes and better align them with strategic imperatives.

      Does your CRM allow for changing customer-facing processes with minimum efforts in order to support your business growth?
      How can you make the business case for a more dynamic CRM strategy?

      Attend the 1-hour webinar to find out how to:
      • Benefit from fast and easy process adjustment – no complex and time-consuming configuration by IT specialists.
      • Timely adapt customer-facing processes in response to the rapidly changing business environment.
      • Consistently test, modify, and improve business processes.
      • Build the business case for transforming your CRM processes.

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    • Challenges in the Development of Continuous Processes for Vaccines
      Challenges in the Development of Continuous Processes for Vaccines Danny Vellom Upcoming: Jun 27 2018 3:00 pm UTC 75 mins
    • The development and application of continuous manufacturing processes for vaccines presents both great opportunity as well as significant challenges, both technical and cultural, for the global industry. The key drivers are manufacturing capacity and flexibility, speed to market, and improved quality through the application of Quality-by-Design and Process Analytical Technology (QbD/PAT). Given the diversity of immunogens (toxoids, conjugate and subunit vaccines, live-attenuated and inactivated viruses, VLPs, etc.), and the variety of unique processes currently utilized to produce either single- or multi-component vaccines, it is unlikely that the transition to continuous processing will happen overnight. Additionally, cultural challenges are faced whenever a new mode of operation appears to some as “too different”, especially in a traditionally conservative sector like the developed-world vaccine industry. That said, market forces, global climate change, and Nature’s propensity to fill unoccupied niches with emerging infectious diseases will undoubtedly induce a first round of pioneers to explore this exciting new design space, ultimately leading to a more nimble industry and more and better opportunities for protection for the global population.

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    • The Seventeen Real Processes
      The Seventeen Real Processes Greg Rowe Recorded: Nov 4 2016 9:30 pm UTC 30 mins
    • Surveying the process diagrams in ITIL reveals seventeen processes with flowcharts, unlike the other nine. What's unique about them? This presentation puts it all together into a process reference model of what really works across the Service Lifecycle. It also organizes them into four logical sets and functional groups so you can flexibly grow process maturity in any direction under simplified leadership

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