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    • Ageas: Change without fear drives Digital Workforce success
      Ageas: Change without fear drives Digital Workforce success Emma Kirby-Kidd, Process Automation Lead - Katie Payne, Automation Aftercare Manager, Ageas Recorded: Nov 13 2018 4:00 pm UTC 60 mins
    • Ageas is one of the largest providers of personal and commercial insurance in the U.K., and was no stranger to automation when it began using Blue Prism’s Digital Workforce in 2014. But from the very start, it knew it couldn’t achieve its process efficiency, waste reduction, and risk mitigation goals unless it built an internal culture in which everyone in the organization fully understood the benefits of Robotic Process Automation (RPA), and embraced all it could do for them, the company, and its customers.

      In this episode of our Blue Prism Café, join the team behind Ageas’ leading change management practices, where their goals were to eliminate worries about the impact on employment,actively encourage their employees to welcome process automation, and create a culture in which the employees think of the robots as additional team mates that are responsible for doing mundane, repetitive back office tasks 24/7/365.

      Key takeaways will include:
      • Selling the benefits, and managing the message of RPA within the business
      • Real-life examples on how to humanize the Digital Workforce
      • Ensuring effective aftercare for implemented processes
      • Delivering maximum automation benefits back to the business

      Read more >
    • Prudential | Scaling RPA
      Prudential | Scaling RPA Ann Delmedico, Vice President, Intelligent Process Automation at Prudential Financial Recorded: Nov 14 2017 5:00 pm UTC 48 mins
    • caling RPA is often a challenge in many organizations who are struggling with whether to focus on number of Digital Workers, hours returned back to the business, or other metrics. In addition, culture barriers are often challenging to overcome and can impact scale.

      Ann Delmedico, Vice President, Intelligent Process Automation at Prudential Financial joined Shail Khiyara, Chief Customer Officer at Blue Prism to discuss the RPA journey at Prudential. For 140 years, Prudential Financial has helped individual and institutional customers grow and protect their wealth. The company is recognized as a trusted brand and one of the world’s most admired companies.

      Based on real-world experiences Ann speaks about what is required to build and scale a successful digital workforce, including how to address culture barriers.

      Key takeaways from this recording include:
      > RPA drivers and measures of success
      > Scaling means more than number on “bots”
      > Shaping an outcome oriented RPA culture

      Read more >
    • Robotics as a Service - Powered by DXC and Blue Prism
      Robotics as a Service - Powered by DXC and Blue Prism Stan Leong, Engineering Director, Agile Process Automation | Dararith Suy, Head of BPS Emerging Product at DXC Technology Recorded: Jun 12 2018 6:30 pm UTC 41 mins
    • DXC Technology is an end-to-end IT services and solutions company, helping clients harness the power of innovation to thrive on change. Through partnership with Blue Prism, DXC Technology has launched a new digital platform called DXC Agile Process Automation (APA) that combines the availability of the cloud and the power of robotic process automation. APA enables an organization’s business processes to become digital through cloud based, Robotics as a Service. Leveraging the latest cloud technologies, the Blue Prism robots can be scaled on-demand to meet the needs of businesses through a consumption-based model.

      Join Stan Leong and Dar Suy with DXC Technology, along with Shail Khiyara of Blue Prism, to learn how the APA platform is enabling businesses to digitize key processes with Robotics as a Service.

      Key takeaways from this episode of the Blue Prism Café will be:

      Robotics as a Service is delivering REAL value.
      > APA scales. Really.
      > APA decreases change management costs. Realist solution.
      > APA automates the right opportunities. Real time.
      > APA moves your spend from fix to variable cost. Time to get real?

      Read more >
    • Gilead’s 2020 vision for Intelligent Automation
      Gilead’s 2020 vision for Intelligent Automation James Sheehy, Director of Business Transformation and Projects at Gilead Recorded: Sep 11 2018 2:20 pm UTC 57 mins
    • With over 10,000 employees worldwide, Gilead is transforming its business with Intelligent Automation.

      In this episode of our Blue Prism Café Series, Gilead will share the journey from vision to execution and highlight how the Proof of Value was a crucial step for them to derive value from the Digital Workers in under 5 months. During this time, they also set a solid foundation for the successful scaling of their Intelligent Automation operations by leveraging the Blue Prism Robotic Operating Model (ROM).

      Join us as James Sheehy, Director of Business Transformation and Projects at Gilead, takes us through his key learnings from their first months to now and what their vision is for the future of RPA within the business. James will be joined by Shail Khiyara, CMXO of Blue Prism and Anand Sekhar, Managing Director at KPMG.

      Key takeaways from this episode of the Blue Prism Café will be:
      > Why a Proof of Value is more important than a Proof of Concept for RPA
      > How to setup and upskill your Centre of Excellence to generate quick ROI, enable rapid growth and future-proof your Intelligent Automation operations
      > Learnings from a successful internal change management program
      An example of implemented processes through Gilead’s EVE Program

      Read more >
    • Robotic Process Automation or Business Process Management, or Both?
      Robotic Process Automation or Business Process Management, or Both? Craig Le Clair, Forrester Research - Vice President, Principal Analyst Recorded: Jun 20 2017 5:00 pm UTC 33 mins
    • Robotic process automation (RPA) is gaining the interest of many enterprises. It’s easy to see why; Enterprises everywhere are under immense pressure to digitize operations and they see a future where routine operations are fully automated. But how does RPA fit alongside BPM in a broader digital process automation strategy?

      Join us to hear Forrester analyze the current state of the process automation market, examining RPA's relationship to artificial intelligence (AI) and business process management (BPM), before proposing a blueprint for an overall digital operating model.

      Forrester's Craig Le Clair will provide insights from across leading digital process automation projects, including:

      •A model for the interaction between RPA, AI and BPM
      •How to overcome the challenges of governance, CoE and security
      •How to facilitate the relationship between Business, Technology and BPM

      Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals

      Read more >
    • Postbank: Deploying a successful Digital Workforce to improve Client Experience
      Postbank: Deploying a successful Digital Workforce to improve Client Experience Serkan Saracuz, Head of Organisation & Processes, Operations Center, Postbank Recorded: Aug 14 2018 3:10 pm UTC 57 mins
    • ** This webinar is in German, with English subtitles **

      BCB is a subsidiary of Postbank and is one of the biggest established service providers for payments and banking products in Germany. In 2017, BCB processed over 6.5 billion payments and has about 1500 full-time employees.

      Cognitive Automation is seen by Postbank as one important lever to make banking operations more efficient, faster and scalable. During this episode of our Cafe series, we will discover Postbank's RPA journey that started early 2016 to now having 50 processes automated by leveraging 40 Blue Prism Digital Workers. Postbank is also looking in combining RPA with Cognitive and OCR capabilities to maximize the Automation level and achieve faster client response times.

      Serkan Saracuz, Head of Organization & Processes shares Postbank's successful implementation process, lessons learned as well as examples and successes with Thomas Bepler of Blue Prism.

      Key takeaways from this episode of the Blue Prism Café are:
      > The pre-requisites for an RPA deployment
      > How to ensure internal buy-in and adoption
      > How RPA can improve client experience
      > Real-world example of processes and lessons learned

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    • Google Cloud & Pfizer: Creating an Intelligent and Connected Digital Workforce
      Google Cloud & Pfizer: Creating an Intelligent and Connected Digital Workforce Naresh Venkat, AI Business Development & Strategic Partnerships, Google Cloud | Vivek Khurana, Global Automation Service Lead Recorded: Jul 10 2018 3:25 pm UTC 57 mins
    • Blue Prism and Google Cloud recently announced a partnership aimed to drive adoption of AI and intelligent automation. During this episode of our Café series, we’ll explore use cases you can implement today with Google Cloud Machine Learning and Artificial Intelligence that increase the type of front-office and customer-facing automation you can deploy and allows new capabilities to influence an enterprise’s digital strategy.

      While this may seem futuristic to those who are early on their RPA journey, it’s not too early to explore how to leverage these technologies to skill-up your digital workforce to take on more challenging and customer-facing processes. During this session, Vivek Khurana from Pfizer will join Naresh Venkat from Google Cloud, along with Shail Khiyara of Blue Prism, to discuss use cases for intelligent automation bringing together RPA, AI and ML.

      Key takeaways from this episode of the Blue Prism Café will be:
      > What is AI and ML
      > Customer experience and AI
      > Real-world applications for AI and ML in RPA
      > Customer use cases being deployed today

      Read more >
    • How the Digital Workforce at Scale is Elevating Services and Human Potential
      How the Digital Workforce at Scale is Elevating Services and Human Potential Curt Burghardt, VP of HR Shared Services & HR Systems at Walgreens Recorded: Mar 13 2018 2:10 pm UTC 60 mins
    • Process automation has tremendous promise in the HR arena to create efficiencies, improve the employee experience and job satisfaction. As we move forward, digital employees will perform transactional work, allowing our human employees to pivot and focus on the employee experience, which in turn improves the customer experience and bottom line. In this Blue Prism Café, Curt Burghardt, VP of HR Shared Services & HR Systems at Walgreens will share his insights with Shail Khiyara, CMXO from Blue Prism, on how RPA is being used to drive strategic improvements at Walgreens.

      Key takeaways from this webinar will include:
      > Why HR is fertile ground for RPA deployments
      > Why IT governance, security and privacy are key criteria in selecting an RPA vendor
      > Going from a POC to enterprise scale
      > How to measure success on each process automated
      > Championing consensus and change management
      > Getting corporate buy and building a dedicated RPA team

      Read more >
    • The Power and Potential of Robotic Process Automation (And the Security Risks)
      The Power and Potential of Robotic Process Automation (And the Security Risks) Adam Bosnian, EVP Global Business Development, CyberArk Recorded: Oct 16 2018 12:00 pm UTC 53 mins
    • Robotic process automation (RPA) is a powerful and emerging technology that streamlines and standardizes many human user processes as well as harmonizes different systems across an organization’s environment. So what do IT security professionals need to know about RPA platforms and the connection to privileged credentials? Very simply, it is a new attack vector and organizations need to protect these accounts with the RPA platform.

      Because RPA software interacts directly with business applications and mimics the way applications use and mirror human credentials and entitlements, this can introduce risks when the software robots automate and perform routine business processes across multiple systems.
      Learn about the vulnerabilities attackers seek out in RPA and the methods you can employ to proactively secure, protect and monitor privileged credentials in RPA non-human user entities that mirror human entitlements.

      Read more >
    • Ascension | How the US largest non-profit health system drives Enterprise Scale
      Ascension | How the US largest non-profit health system drives Enterprise Scale Lee Coulter, CEO, Ascension Ministry Service Centre | Scott Teeple, Chief Technology Officer, Agilify Recorded: Oct 9 2018 3:00 pm UTC 60 mins
    • Ascension is the US's largest independent healthcare provider with over 150 hospitals and over 2500 sites of care, and has leveraged RPA as a strategic differentiator within their business for over 6 years.

      In our 12th episode of Blue Prism Café, we will explore the various elements that were critical to Ascension's success in deploying their Blue Prism Digital Workforce. Mastering the trifecta of building a solid, scalable RPA foundation, ensuring continued internal adoption and enthusiastic momentum.

      If you are asking yourself questions such as "what do I need to anticipate in order to scale Enterprise grade RPA across the organization?", then join us as Lee Coulter, CEO of Ascension Ministry Service Center and Shail Khiyara, Blue Prism discuss insight and advice to go from building the business case, setting up a Centre of Excellence leveraging Blue Prism's Robotic Operating Model (ROM), and key learnings on how to build-in scaling capability from the start.

      Key takeaways from this episode of the Blue Prism Café will be:
      > Learnings from Ascension's 6+ year experience
      > Managing "automation anxiety" and Change Management within the business
      > How to avoid common mistakes that hinder your ability to scale ?
      > How to promote the success and value of your RPA program

      Want to know about how Agilify can support you in your RPA projects? Contact them now: http://info.agilifyautomation.com/contact-agilify-automation-0

      Read more >
    • Shop Direct | Measuring RPA Success
      Shop Direct | Measuring RPA Success Lindsay Harrison, Process Agility Manger, Shop Direct Recorded: Dec 12 2017 3:15 pm UTC 55 mins
    • Shop Direct is one of UK’s largest pure play online retailers with revenues over £1.86bn. Head of RPA and Business Agility, Lindsay Harrison has worked for the Shop Direct since 2006 and has been instrumental in pioneering RPA within the company.

      For our second Blue Prism Café, Lindsay Harrison joins Shail Khiyara, Chief Marketing and Experience Officer at Blue Prism to discuss Shop Direct’s RPA journey.

      Based on real-world insights and experiences, Lindsay will outline the tangible benefits of RPA technology by defining clear metrics. Metrics that include hours returned back to the business, priority scoring their processes, delivering increased revenue and scaling automation across the entire enterprise. By outlining what success looks like for any RPA deployment, webinar participants can build a roadmap for their own digital transformation.

      Key takeaways from this webinar will include:
      > What processes should be targeted first for RPA
      > How do you measure RPA success, what are the metrics
      > Finding the right RPA talent and “reskilling” employees

      Read more >
    • Utilizing Robotic Process Automation (RPA) for Digital Transformation
      Utilizing Robotic Process Automation (RPA) for Digital Transformation Alan Hester, President - Nividous Software Solutions Recorded: Oct 26 2017 6:00 pm UTC 30 mins
    • How does Robotic Process Automation (RPA) fit into the Digital Transformation roadmap? Join this webinar to understand how RPA can jumpstart your automation projects and to learn how it works seamlessly with BPM. These two complementary tools can show quick ROI to help turn the skeptics in your organization into believers.

      Register and join us for answers to questions such as:

      • What is the business case for RPA?
      • What types of processes/projects are the best fit for RPA?
      • How can you manage and monitor your RPA program as it scales?
      • How can you use RPA as a first step toward full adoption of BPM?
      • How can you achieve effective ROI from RPA?

      Who should attend: Digital Technology Leaders, Application Development Leaders, IT and Business Process Professionals.

      Read more >
    • Siemens | Leveraging cognitive technologies to drive RPA innovation
      Siemens | Leveraging cognitive technologies to drive RPA innovation Nikolas Barth, Head of Innovation & Digitalization & Andrea Martschink, IT Strategy & Business Development Robotics, Siemens Upcoming: Dec 11 2018 4:00 pm UTC 90 mins
    • Innovation has always been at the heart of Siemens. In addition to being the largest manufacturing company in Europe, the German conglomerate continues to innovate in a startup fashion and has embraced Digital Transformation and has won their CIO Award based on the work they are doing with RPA.

      In this episode of our Blue Prism Café, discover how Siemens has been leveraging Robotic Process Automation as part of this Digital Transformation journey, and how their global RPA service, run jointly by the Shared Services and IT department, has enabled their lines of business in realizing true efficiency and quality gains along end-to-end processes. You will also get insight as and how they are leveraging some of the latest intelligent automation technologies such as IBM Watson, Celonis and MSFT Azure Chatbot Technology with their Blue Prism Digital Workforce.

      Key takeaways will include:
      • How Siemens built their RPA Centre of Excellence to future proof their RPA and Intelligent Automation Growth
      • Real-life scaled examples of automated processes across various lines of businesses
      • An overview of Siemens' use of Cognitive Automation leveraging RPA
      • Achievements and results from their service delivery model

      Speakers:
      • Nikolas Barth, Head of Innovation & Digitalization in Siemens Shared Services
      • Andrea Martschink, IT Strategy & Business Development Robotics

      Read more >
    • Roadmap to Self-Sufficiency: Lloyds' Successful Digital Transform
      Roadmap to Self-Sufficiency: Lloyds' Successful Digital Transform Gerald Pullen, Head of Continuous Improvement & RPA, Lloyds Banking Group | James Johnson, Client Director EMEA, Symphony Recorded: Feb 13 2018 2:20 pm UTC 56 mins
    • Gerald Pullen, Head of Continuous Improvement & RPA from Lloyds Banking Group along with James Johnson, Client Director EMEA from Symphony Ventures and Shail Khiyara, CMXO from Blue Prism, will discuss how Lloyds Banking Group formulates the critical elements for building a successful RPA Program that put the customer first, enable self-sufficiency and lay the foundation for future expansion into broader Intelligent Automation technologies such as Artificial Intelligence and beyond.

      Lloyds Banking Group is a financial services group with millions of U.K. customers and focused on retail and commercial financial services.

      Key takeaways from this webinar will include:
      > Planning your strategy with the customer in mind
      > Building the case within the business and establishing a digital operations vision
      > Identifying areas and processes that are ripe for automation
      > Assessing tools and partners
      > Championing consensus and change management
      > How to leverage a partner to become self-sufficient

      Read more >
    • Leveraging Enterprise RPA to Deliver Transformative Innovation
      Leveraging Enterprise RPA to Deliver Transformative Innovation Steve Sikes, Director of Continuous Improvement, Global Business Services at Johnson Controls Recorded: Apr 10 2018 12:05 pm UTC 61 mins
    • The future is being built today, and Johnson Controls is making that future more productive, more secure and more sustainable. We create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. At its core, that promise is about delivering innovation that make people’s lives – and the world – better.

      During this episode of the Blue Prism Café, Steve will share their journey over the last 2-years, explain how his global organization is leveraging enterprise-RPA as a cornerstone to deliver on that promise. Steve and his global team led the selection of Blue Prism. Steve will share how they launched a digital workforce that’s managing 400,000 transactions annually and generating savings that achieves the value proposition for the initiative.

      Key takeaways from this webinar will include:
      > Why HR is fertile ground for RPA deployments
      > Why IT governance, security and privacy are key criteria in selecting an RPA vendor
      > Going from a POC to enterprise scale
      > How to measure success on each process automated
      > Championing consensus and change management
      > Getting corporate buy and building a dedicated RPA team

      Read more >