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    • Building a successful omnichannel experience: Why data quality is key
      Building a successful omnichannel experience: Why data quality is key Lauren McKinney, Senior Campaign Specialist Experian Data Quality Recorded: Apr 29 2015 6:00 pm UTC 24 mins
    • These days consumers interact with companies across multiple channels—from walking into a physical location to engaging with your website or even calling to make a complaint. Is your customer experience consistent across these channels? Or do these multiple touch points mean multiple consumer experiences?

      Join our webinar to learn how you can create a truly seamless omnichannel experience and gain better insights from a single customer view, all through unlocking the power of your data.

      Attend this webinar to find out:
      • Where the omnichannel dream falls flat
      • What role data and its quality plays in omnichannel and the single customer view
      • How to address common data collection challenges, through every channel you interact with customers
      • How to achieve omnichannel success through better data quality

      Read more >
    • Fast Track IDMP Compliance by Resolving the Quality of Your Data
      Fast Track IDMP Compliance by Resolving the Quality of Your Data Monica McDonnell - Director Industry Consulting Europe & Helen Kinsella - Product Specialist focused on Data Quality Recorded: Jun 21 2016 1:00 pm UTC 64 mins
    • While firmly on the regulatory horizon in the EU, IDMP compliance and corresponding ISO standards are intended for global use and will underpin many future regulations. The ultimate goal is to simplify the exchange of information at a national, regional and global level. And this, in turn, should lead to increased regulatory efficiency, and contribute directly to improving patient safety.

      But, Life Science companies are struggling to comply with IDMP requirements. It’s challenging because differing departmental vocabularies and pre-existing hurdles thwart even the simplest internal exchange of information across business and data silos.

      Join Informatica, the industry leader in all things data, for a webinar showcasing industry best practices for laying a strategic data foundation for IDMP compliance. You will learn about:

      • Best practice for a single authoritative, trusted view of substance, product, organization and reference data

      • Key capabilities for the automation of data quality tasks:
      o Discover anomalies in your data
      o Generate data quality scorecards based on business and quality rules
      o Validate and standardise your data
      o Route records for manual remediation to data stewards.

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    • The Value of Product 360 & Data Quality: Accelerating Sales Cycle & Profit
      The Value of Product 360 & Data Quality: Accelerating Sales Cycle & Profit Nicholas Goupil , Product Marketing Manager Product 360 & Donal Dunne, Senior Product Marketing Manager, Data Quality Recorded: May 18 2016 3:00 pm UTC 39 mins
    • Digitization is impacting all organization as they transform themselves into a full digital business to stay competitive – While customers want to engage and transact online and expect a quick and seamless experience. However, many organizations fail to deliver on both counts. For example,

      If customers cannot find your products or when they do they are presented with missing or incorrect product information, you will lose the sale.

      Challenges & Reality of Commerce (Online & Offline)

      • 90% of all shopping cart abandonment happen because customers feel they do not have enough information,
      • 40% of all returns are the result of poor product information,
      • 65% of consumers find it frustrating to be presented with inconsistent offers, experiences or treatment through different channels when shopping for the same product or service.

      This webinar will focus on how to address these challenges and how you can;

      • Introducing products faster,
      • Reduce the number of returns,
      • Generate higher conversion rates,
      • Ensure that you are always compliant with regulations,
      • Automate your Product Information Data Quality processes.

      Join us to hear how to deliver rich, clean and consistent product information that accelerates time to purchase and profit no matter which channel your customers use – And how to extending data quality to the entire customer journey.

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    • Creating a High-Quality Knowledge Base
      Creating a High-Quality Knowledge Base Simon Yelsky Recorded: May 5 2016 8:35 pm UTC 42 mins
    • LESSONS IN CUSTOMER SERVICE FROM THE MASTERCHEF KITCHEN!

      If you’ve ever watched MasterChef, you know that the pantry is stocked with only the finest ingredients – a prerequisite for any great meal. And the home cooks’ dishes are judged not only on their flavor but also on how they look. There are a couple of lessons here for your customer service:

      - Without a basis in quality, you can’t provide a great customer experience; and
      - Presentation matters

      Learn about the ingredients that determine knowledge quality and enable you to provide superior customer support experiences:

      - How to write high-quality knowledge articles
      - How to design article templates for the most effective knowledge delivery
      - KCS article quality index (AQI) considerations

      You will also see a demo of the RightAnswers automated Knowledge Quality tool that improves the quality of your knowledge as it’s being created, eliminating manual operations – because you have enough on your plate already!

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    • Don’t just move data. Learn how to ensure data quality, security, and governance
      Don’t just move data. Learn how to ensure data quality, security, and governance Anthony Smith, EMEA Head of Technology, JLL and Forbes Analyst Joe McKendrick, McKendrick Research Upcoming: Sep 20 2017 4:00 pm UTC 60 mins
    • The journey to cloud is an evolution not a revolution Data management issues get amplified in the cloud because of a complex landscape across cloud and on-premise applications. When you are moving data around, data security, data governance and data quality should be a top priority. Join Joe McKendrick from Forbes and Anthony Smith, Head of Technology Solutions at JLL to discover:
      •How to get the architecture right and understand what data goes to cloud and what stays on-premises, and what data management brings to the table around data quality, data security, and data governance.
      •Best practices on embracing both cloud and on-premises to scale flexibly and innovate faster to meet with accessible, secure and relevant data
      •How JLL is embracing both cloud and on-premise worlds for flexibility and faster development of best of breed solutions irrespective of where they are hosted. Hybrid is about digital innovations at JLL helping us scale flexibly and innovate faster to meet our customers’ needs with innovative solutions.

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    • Two Clicks to Find and Fix Data Quality Issues in Salesforce
      Two Clicks to Find and Fix Data Quality Issues in Salesforce Donal Dunne, Jason Medd Recorded: Mar 2 2017 5:00 pm UTC 27 mins
    • Contact and lead records enter Salesforce from various sources, but bad data is costly, and leaves you unable to communicate with your customers. While many departments have different needs they are typically using the same contact data – And each one has their own approach to fixing bad data.

      Bad data in your Salesforce environment impacts your ability to;
      •Communicate with customers
      •Identify cross sell and upsell opportunities
      •Plan and align territories
      •Score and route leads
      •Bill customers

      To fix these and other issues caused by bad data it is imperative that you implement the right tools and processes to understand the scale of the problem and fix it.

      Informatica Cloud Data Quality Radar quickly identifies, fixes, and monitors data quality problems in your Salesforce environment. Attend this short webinar to hear how you can:

      •Easily identify and visualize data quality issues within your applications – and drive increased confidence in data
      •Automatically fix the most impactful data quality problems sooner - while reducing reliance on IT for data quality related activities
      •Continuously monitor data quality across source systems

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    • Value at the Speed of Business: Insights from the 2016-17 World Quality Report
      Value at the Speed of Business: Insights from the 2016-17 World Quality Report John Jeremiah, Product Marketing Manager, Hewlett Packard Enterprise Recorded: Feb 14 2017 3:00 am UTC 52 mins
    • Today we are in an age of digital consumers who are hyper-connected, expecting information and service wherever and whenever they want. Companies must be able to respond to the increasing demands of their customers with superior products and services without sacrificing quality or security.

      In this webinar you will learn about key findings from the eighth edition of the World Quality Report, which illustrates the impact of trends like Agile, DevOps, IoT and others. These trends are forcing organizations to disrupt with digital at an ever-faster pace. Specifically you will learn more about these 4 key trends in QA and Testing:

      • Digital Transformation driving and shaping IT strategy
      • Agile and DevOps continue to expand and grow in adoption
      • Internet of Things a disrupting force with real implications on quality
      • Infrastructure costs (test environments); a rising concern

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    • AQUA: a departmental quality-management system for radiation-therapy equipment
      AQUA: a departmental quality-management system for radiation-therapy equipment Daniel Letourneau, Associate Head of Medical Physics, Princess Margaret Cancer Centre Upcoming: Sep 21 2017 2:00 pm UTC 60 mins
    • The quality control (QC) of radiation-therapy (RT) treatment units is essential to deliver safe and effective radiation-therapy treatments. The complexity of the equipment and treatment techniques demands that many different tests be performed with varying frequencies, making the management of an RT department’s QC programme a complex and time-consuming task. Many professionals such as therapists, service engineers and physicists are working in collaboration to meet the machine QC requirements.

      AQUA is a departmental quality-management software that centralizes all of the machine QC activities, helping to manage the complexity of quality-assurance requirements in a radiation-therapy department. AQUA is a server-based application that can be accessed throughout a RT department using a web browser. It uses a centralized database to consolidate all QC tests, procedures and results in one location and offers a workflow manager to guide the users in their day-to-day QC tasks. QC tests in AQUA can easily be created or customized using a XML-based scripting language. Integration between AQUA and the Elekta linear accelerators and other measurement devices (such as MV flat panels, electrometers and 2D arrays) using a built-in software interface has been implemented to automate time-consuming tasks. Finally, review tools such as near-real-time dashboard, plotting tool and reports are available in AQUA to streamline machine-performance assessment.

      In this presentation, we will review some of the main AQUA features such as the workflow manager, QC test scripting language, and the dashboard for performance and compliance review. We will also describe test automation for some QC tasks and review the impact on QC workflows and test frequency. We will then discuss the impact of efficient review tools on the ability to detect change in machine performance and to guide servicing decisions. Finally, we will review new features in the up-coming version of the software.

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    • Integrated Quality Assurance in Radiation Oncology
      Integrated Quality Assurance in Radiation Oncology James P Nunn, MS, CHP, DABR Senior Medical Physicist Radiation Safety Officer LewisGale Hospital Pulaski Upcoming: Nov 8 2017 7:00 pm UTC 60 mins
    • As radiation-oncology clinics transition from paper to paperless environments, more documentation is being stored in computer databases. Medical-physics documentation was traditionally stored in large binders on a bookshelf and disparate Excel files on a PC hard drive. Historically this was the only option for storing the large volume of data required for regulatory compliance. In the last 5 years many vendors of radiation-oncology quality-assurance (QA) equipment have stepped up to fill this gap. Additionally, QA software is now available that combines the interfacing of hardware with QA systems. In this lecture I will cover some of the software packages available from vendors and will share the LewisGale experience in implementing one software package for integrated QA. I will conclude the lecture with some of my personal thoughts regarding suggestions for QA software vendors for the future.

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    • Coal beneficiation. Feedstock quality is key for power station performance
      Coal beneficiation. Feedstock quality is key for power station performance Dr Ian Reid Recorded: Apr 19 2017 11:00 am UTC 30 mins
    • This webinar examines technical developments in coal beneficiation covering dense-media and dry coal treatment, and upgrading various technologies.

      Amid a global trend to use low quality, inexpensive coal, it is now recognised that feedstock quality is a key element of a future power strategy to raise power station performance and meet environmental legislation. Preparing feedstock in order to remove inert matter and reduce contaminants can benefit every aspect of a coal plant operation. We examine technical developments in coal beneficiation covering dense-media and dry coal treatment, and upgrading technologies such as coal refining, digestion, oxidation, fuel blending and biomass substitution.

      Lignite or brown coal, the lowest quality coal, is normally used in its raw state resulting in significant energy and reliability penalties. Energy efficient technologies to reduce moisture and ash levels can significantly improve performance. As lignite demand declines in OECD countries, alternate markets are being sought that utilise synthesised humates.

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    • Accelerate Clinical Trials by Simplifying Data Quality
      Accelerate Clinical Trials by Simplifying Data Quality John Jones, Life Science IT Strategist and Bryan Balding, Senior MDM Solution Specialist, Informatica Recorded: Jun 7 2016 5:00 pm UTC 57 mins
    • There is no challenge more critical or costly in life sciences R&D than effectively managing the subject and operational data used in the development of new medical approaches. Poor data quality impacts the overall design, execution, quality, and management of clinical trials.

      "The drug development process is predicated upon the availability of high quality data with which to collaborate and make informed decisions during the evolution of a product or treatment." - Informatica customer and CIO of leading Contract Research Organization.

      Simplifying the complexity of clinical trials data management requires certain procedural steps that lead to reduced costs, shorter time to market, increased veracity of results, and improved compliance with industry standards and regulations.

      Join John Jones, IT strategist focused on life sciences, and Informatica, the industry leader in all things data, for a webinar showcasing industry best practices that lower the direct cost of poor data management in clinical research studies.

      You'll learn more about the strategic data management capabilities needed to positively affect clinical trial cost and duration.

      View this on-demand recording now to learn how to:

      • Automate the application of CDISC standards
      • Obtain quality and timely data to support risk based monitoring (RBM)
      • Prepare for the future of alternate data sources, for example from devices, wearable technology, and patient forums

      Read more >
    • Great Data: The Conversion Booster in Digital - How Data Quality Creates Revenue
      Great Data: The Conversion Booster in Digital - How Data Quality Creates Revenue Michael Weiß, Principal Business Consultant -Christoph Koch, Technical Consultant - Nicholas Goupil PMM P360 Recorded: Jun 22 2016 9:00 am UTC 45 mins
    • The Information Age we live in requires organizations to focus more and more on the management and improvement of their data assets. The costs caused by missing, incomplete or wrong data can easily add up to several thousands of Euro. Whereas great data boosts your conversion provable. Easiest example: Your webshop will sell better with a product image than without. At the same time you need to keep the effort manageable, shorten your time to market and ensure the correctness of your data. Efficient processes and high levels of data quality, based on defined rules and a maximum of automation, are the key prerequisites for competitive business models in almost every industry.

      This talk gives valuable insight into the usage of Informatica’s leading Data Quality solution embedded into Informatica’s MDM solutions like MDM - Product 360. It is based on parsionate’s proven process and implementation approach for successful project delivery and ensures business process integrity.

      Presenters:

      • Nicholas Goupil, Product Marketing Manager - Product 360, Informatica
      • Michael Weiß, Principal Business Consultant, parsionate GmbH
      • Christoph Koch, Technical Consultant, parsionate GmbH

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