The growth of unstructured data, especially files, continues unabated and strains enterprise infrastructure. The problem isn't just storage of growing data, but backing it up, making it available with high performance for users in distributed offices and for mobile users - all while providing for disaster recovery. These challenges wreak havoc on staff and budgets. It’s time for a new approach to NAS that takes advantage of the cloud, while still providing local access, performance and security.
Learn about this new generation of bottom-less, backup-less NAS that makes files accessible anywhere. Cloud NAS solves the challenges of file data storage, costs less to own and manage, and ends the cycle of NAS hardware refreshes forever.
What value does automation and big data analytics bring?
Big Data analytics provides actionable insight and fast knowledge delivery. It allows you to see trends in incident and other service desk data for an easy jumpstart into proactive problem management. Together with faster call handling and problem resolution times, there are significant improvements in efficiency and a decrease in cost for the IT organization.
See what others have achieved:
The real proof of value of an automation solution is what others have achieved. Join us to hear from:
-Thore Senneset – Incident Manager in HEMIT, Norway – on how Smart Analytics helped them reduce incident and interaction resolution times.
-Markus Hammelmann – Dipl.-Ing., MBA working for T-Systems GmbH, Germany – will share how Smart Email helps T-Systems to automatically classify incoming tickets and help them to reduce email ticket handling time.
Reduce the risk, cost and complexity associated with software assets and licensing, plus see our latest version of Snow License Manager, version 8!Read more >
Rapid data growth of traditional and new data sources is putting a strain on existing Enterprise Data Warehouse (EDW) resources and related IT budgets. Learn how to reduce the cost of an EDW by augmenting it with an EMC Data Lake and Hortonworks Data Platform (HDP). Today, Enterprises simply can’t afford to keep all data and often have to discard or aggregate it before storing. Increasingly, EDW resources are also being used to handle the data wrangling and cleansing jobs instead of performing higher value-add analytics and Business Intelligence workloads. These challenges have driven many enterprises to look for ways to optimize their EDW by on-boarding lower value data storage and processing functions to a more affordable data lake platform that extend the value of their EDW and enhance their business intelligence activities.
Not only will you get more value out of EDW investments, but by introducing EMC Isilon in combination with HDP, you have extended your datacenter to capture more data for longer, giving you more advanced analytics capabilities. Join us for this webinar to hear from EMC and Hortonworks on how customers transformed and modernized their Data Warehouse.
One of the biggest challenges organizations face when trying to reduce the attack surface for cybercriminals and hackers is the lack of visibility and control over their IT environments, devices and applications. The ever growing number of software vulnerabilities makes it even more critical to leverage data from Software Asset Management (SAM) programs to help reduce security risk.
In this webinar, you will hear how to leverage existing SAM data sources such as discovery and inventory data, unlicensed and unauthorized software, along with vulnerability intelligence data, to drive mitigation of security risk through effective reduction of the attack surface.
Join GolfNow, Golf Channel's online tee time booking service, to hear best practices on deploying a contact center solution and effectively integrating it with Salesforce CRM. GolfNow engages golfers over the phone, with desktop and mobile web and applications. GolfNow’s contact centers support a team of customer service agents, distributed across multiple cities who support more than 6,000 quality courses. Find out how GolfNow has been able to:
- Reduce Support Costs and Optimize Scheduling
- Handle in-bound service and support calls over the phone
- Tightly integrate management and reporting with Salesforce
- Use skill-based routing to efficiently direct inbound service and support calls to different agent groups
- Improve communications between multiple call center locations
- Improve quality through call recordings
- Improve customer satisfaction with queue callbacks and voicemail routing
Join us for an exclusive preview of the new BMC product developed to address your security needs! Watch and see how you can eliminate risks and reduce your attack surface by providing Operations teams with actionable data combined with automation. Help your Security and Operations teams address threats and vulnerabilities based on impact and priority.
Watch as Principal Product Manager Mitch Sherfey demonstrates how the tool:
- Provides a customized “to do” list to address threats based on policy and impact – ensuring the most critical issues are fixed first
- Offers Security teams a first-time ever view into operational plans – providing visibility into planned actions, predictive SLAs, and burndown views
- Creates an automated and standard process for Security and Operations teams to enable the relentless pursuit of threats
Reduce Time to Value with Automated Discovery and Service Model Maps
Service Models have been an aspirational goal for many organizations. The time and effort required to create and maintain effective service maps has prevented many organizations from achieving desired business outcomes. The need for quick time to value in building new products and establishing the ability to quickly support and maintain applications has never been higher in today’s digital world.
Access to industry leading discovery, configuration management, and automated service mapping and modeling technologies combined with the right business processes and personnel have proven to be the key ingredients to reducing mean time to repair and improved customer experience and satisfaction.
In this webinar you will receive an overview of how you can utilize HP Configuration Management System to discover and automate the creation of service maps.
Key take aways from attending this webinar include:
How to select and prepare for the creation of an automated service model
How to execute and monitor the auto creation of selected service models
How to review, validate, and deploy new service maps
How to maintain and update service models so they remain current
Don’t miss out on this opportunity to learn the proven processes and key technology capabilities to plan, setup, and maintain service models with dependency maps across critical configuration items.
With over 150,000 cases to solve a year, HP’s Support desk needed a better way to troubleshoot and find answers for their customers. Engineers at HP’s Current Product Engineering handle level 3 case escalations, and they decided to embark on a pilot to determine how HP Operations Analytics can help them. Join us in this webinar to see how HP CPE Support was able to use Operations Analytics’ machine learning log analytics to reduce MTTR by over 90%.Read more >
Customer Service Representatives are the voice of your brand. And making sure they can hear and be heard is critical to building customer relationships.
Hear Colin Rawlings, Technical Director at Acoustics by Design–one of the leading independent acoustical consulting firms–and Richard Kenny, Head of Global Contact Centre Marketing at Plantronics, for an interactive discussion on how to reduce distracting background noise in the contact centre.
In this webinar I will discuss what security culture is, where it belongs in the organisation, and how good security culture can reduce the likelihood of being breached. I will point to research on culture, human behaviours, and how to motivate people to do the right thing.Read more >