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    • CIP – Significantly Reducing Costs in Outpatients CIP – Significantly Reducing Costs in Outpatients Chris Rodwell, Robin Kilner Recorded: Oct 27 2015 2:00 pm UTC 62 mins
    • The NHS Five Year Forward View requires £20bn - £30bn cost improvements by 2020. Patient care requires continuous improvements to keep pace with increasing expectations on services. This calls for Trusts to improve processes, while reducing actual delivery costs.

      Trusts need to understand the positive financial impact of an Outpatient Process Redesign. Winscribe’s healthcare process experts Chris Rodwell and Robin Kilner show how this can be achieved. The purpose of the redesign is to identify and write an action plan to reduce the costs of supporting outpatients by a minimum of £1m per annum for a small to medium trust. More for larger trusts.

      Cost savings can be made as a result of:-
      •Better document creation – getting it down to seconds per appointment for the clinician
      •Reducing costs of administration for discharge / clinic letter production – reductions of 50 – 60% possible
      •Improve document sharing (time taken) and document TAT – reduces admin further
      •Accuracy – right first time
      •Reduced cost per letter - reductions of 50 – 60% possible

      This webinar is to share this approach with NHS Finance Managers and Directors. We will examine actual case studies and show the savings that can be made, in the current financial year and over a 5 year plan. Winscribe’s healthcare process experts Chris Rodwell and Robin Kilner show how this can be achieved.

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    • Reducing Reputational Risk for Your Higher Education Organisation Reducing Reputational Risk for Your Higher Education Organisation MyXa Elgstedt Recorded: Jun 15 2016 11:45 am UTC 32 mins
    • Protecting your institution’s image is one of the most important risk management challenges that your board of trustees faces. When the reputation of a university or higher education establishment is damaged, it can adversely affect student enrollment, alumni donations and funding. Reputational risk can come from many different directions, making it is easy for your board to miss something critical no matter how prepared you think you may be. Utilising a secure board portal is the easiest way to mitigate these potential reputational risks and help develop smarter strategies to manage them.

      Join us for a 30-minute webinar to learn more about how with the right board portal, you can:

      • Allow your board easy access to critical information
      • Promote collaboration amongst the board
      • Keep your confidential board materials secure
      • Minimise the risk of overlooking crucial information

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    • Reducing uncertainty in risk models with GfK boundary data – a use case by JBA Reducing uncertainty in risk models with GfK boundary data – a use case by JBA Samera Owusu Tutu Upcoming: Sep 7 2016 2:00 pm UTC 75 mins
    • Uncertainty is a constant theme in the reinsurance industry, especially in disaster-prone regions for which detailed exposure data is lacking. How can re/insurers make meaningful risk assessments and write more business in these areas?

      This GfK webinar answers this question by showing how CRESTA zones can be used to estimate exposure for aggregated risk portfolios in rapidly emerging markets. JBA Risk Management offers a behind-the-scenes look at how to assess flood risk at the CRESTA level in the absence of detailed exposure data. With a focus on the Asian markets of Thailand, Malaysia, and China, the webinar provides a template for using GfK’s CRESTA boundary data as part of an approach to estimate risk in markets that lack detailed exposure information.

      What you’ll learn from this webinar
      •How GfK boundary data supports risk assessment in emerging markets
      •How JBA uses GfK’s geodata to evaluate flood risk in Malaysia and China’s Pearl River Delta
      •What to look for when acquiring boundary data for reinsurance applications

      Who should attend
      • Reinsurers and reinsurance company representatives
      • Underwriters, brokers, cat modelers and GIS users working in the reinsurance industry
      • Anyone interested in how GfK boundary data helps with risk evaluation in new and existing markets

      The webinar is hosted and moderated by Global Reinsurance and includes presentations by Iain Willis, Technical Director at JBA Risk Management; Christopher Guider, Marketing Manager at GfK; and Christine Werner, Senior Consultant for Financial Services at GfK.

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    • Security Management: Reducing Your Attack Surface with Risk Analytics Security Management: Reducing Your Attack Surface with Risk Analytics Gidi Cohen, CEO and Founder, Skybox Security Recorded: May 1 2014 6:15 pm UTC 25 mins
    • There is a huge imbalance between the time and effort it takes a security manager to find and close attack vectors, versus the time it takes an attacker to exploit a security gap. A security team may need weeks to scan a network and fix vulnerabilities, while attacks can be successful in minutes. Time is of the essence, and risk analytics convert security data into actionable intelligence fast.

      In this presentation, recorded at InfoSecurity Europe 2014, Skybox Security CEO and Founder Gidi Cohen explores the popular approaches for IT security management and why common methodologies are no longer effective at reducing the attack surface. He also reviews practical ways to leverage security data and risk analytics tools to shrink the attack surface every day.

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    • Agent Excellence: Tips for Reducing Turnover and Improving Customer Satisfaction Agent Excellence: Tips for Reducing Turnover and Improving Customer Satisfaction Justin Robins, Community Director, ICMI | Jennifer Schonher, Shared Technologies, Symantec | Erica Strother Maroi, ICMI Recorded: Feb 26 2016 11:55 pm UTC 60 mins
    • We all know that the contact center agent plays a critical role in service delivery and ensuring customer satisfaction. The individuals on the front line must be expert ambassadors of our brand who can effectively navigate a customer’s needs while delivering a consistent experience across channels and interactions. We also know that our customers are becoming more tech-savvy with an increasing reliance on their connection to devices and a growing demand for consistent and accessible service.

      All of this means that the role of a contact center agent is more complex than ever before and, if ill-prepared, it’s taking a toll on agent turnover, customer satisfaction, and ultimately, the reputations of many organizations.

      Attend this webinar to learn:

      What ICMI’s research uncovered on the primary causes of agent attrition and job dissatisfaction and tips and ideas to significantly reduce these in your contact center.
      How to identify the customer information that is most important to your agents during a customer contact and tips for implementing the tools, processes, and training to ensure that they can effectively maximize their available resources.
      The top mistakes contact center leaders make when mapping the agent-customer experience and how to prevent them from happening in your contact center.
      How Symantec leverages their own people, processes, and technologies to ensure that they’re able to simultaneously satisfy their customers and motivate their agents.
      Join us for this interactive and informative hour—complete with audience polls, case studies, best practices and live Q&A.

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    • Microservices: Reducing Complexity in an Omnichannel World Microservices: Reducing Complexity in an Omnichannel World Enterprise Management Associates (EMA) & CA Technologies Recorded: Feb 1 2016 9:50 pm UTC 58 mins
    • The microservices software architecture is the industry’s latest answer to providing customers with a seamless, high quality omnichannel experience. Thirty percent of companies are already delivering software via microservices, and 75% see them as being “very important” or “critical” to the future of their businesses.

      Designed to make software more “transportable” across multiple devices and platforms—including web, mobile, and wearables—this approach promises to deliver an optimal customer experience regardless of how, when, or where a customer chooses to engage with a business.

      However with this proliferation of platforms and devices, understanding the customer experience becomes more difficult. Highly interconnected and interactive, microservices architectures require a new level of customer centricity to alleviate complexity, reduce support costs, and ensure a high quality end user experience.

      Listen to leading IT analyst firm Enterprise Management Associates (EMA) and CA Technologies to learn:

      - What new challenges IT will encounter in deploying, monitoring, and managing microservices in omnichannel environments
      - How to reduce complexity and understand the impact of change when monitoring applications using microservices architectures
      - How to monitor your entire omnichannel stack with a single application performance management (APM) solution.

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    • Energy & Sustainability - reducing operating costs & boosting profit margins Energy & Sustainability - reducing operating costs & boosting profit margins Mark Staples Recorded: Apr 2 2014 9:00 am UTC 61 mins
    • Energy and Sustainability Management in the Food and Beverage environment, reducing your Operating Costs, to Boost your Profit Margins.

      Compared to other industries, the Food and Beverage (F&B) industry leads the way in terms of the development and deployment of sustainability programmes. F&B manufacturers have improved the efficiency of their facilities, invested in renewable energy, and managed the sustainability of their supply chains in order to lower the impact on the environment. The F&B industry has met the requirements of global and local legislation, and leads all sectors in sustainability disclosure.

      However, with persistent global resource shortages and increasing energy and commodity prices, tougher governmental regulations will be enforced and customers will demand increased transparency of F&B operations. It is estimated that 10% of the world’s emissions come from manufacturing, and that a 26% improvement potential exists for manufacturing firms worldwide.

      This Webinar, recommends an integrated Sustainability and Energy Management programme resulting in reduced costs, increased profitability, lower carbon emissions, mitigated risk and improved corporate image for F&B organisations.

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    • Reducing Risk Through Effective Vulnerability Management Reducing Risk Through Effective Vulnerability Management Gavin Millard Recorded: Dec 16 2013 10:00 am UTC 33 mins
    • Gavin Millard, Tripwire's EMEA Technical Director, will discuss why effective vulnerability management is critical to measuring, managing and reducing your attack surface and how to gain insight from the information Tripwire can provide.
      Topics covered will include
      • Why asset discovery is fundamental to understanding the size and scope of your extended infrastructure
      • How to gain full visibility into where the most vulnerable areas of the infrastructure reside through Tripwire’s market leading scoring approach
      • How to prioritise the hosts within the infrastructure to quickly reduce the risk and gain control of your attack surface
      • What reporting works with management to connect the value of vulnerability management to the business goals of the organisation

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