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    • How Software Eats Hardware in the Datacenter: Reducing Cost and Complexity How Software Eats Hardware in the Datacenter: Reducing Cost and Complexity Andy Ryan, Cloud Solutions Architect at vArmour Recorded: Sep 1 2016 5:00 pm UTC 35 mins
    • INTRO:

      As organizations move to virtual data centers and multi-cloud environments in a dangerous threat climate, they are faced with new security challenges they must overcome. But, they must do this without exponentially increasing the manpower, products, or resources they need, so they still get the most of their valuable security budgets. These challenges include:

      -Improving visibility inside data centers and cloud
      -Reducing the attack surface
      -Maintaining regulatory compliance standards.


      vArmour will explore trends in data center security that include the rise of software to replace firewalls inside the data center, segmentation and micro-segmentation as security techniques, and shifting ideas about software defined networking that:

      -Eliminate under-utilized zones and choke points
      -Avoid costly hardware refresh cycles and on-going maintenance
      -Lower the time it takes to see and stop threats
      -Reduce the time and complexity to process security changes
      -Increase speed of secure application delivery


      Andy Ryan, Cloud Solutions Architect at vArmour

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    • CIP – Significantly Reducing Costs in Outpatients CIP – Significantly Reducing Costs in Outpatients Chris Rodwell, Robin Kilner Recorded: Oct 27 2015 2:00 pm UTC 62 mins
    • The NHS Five Year Forward View requires £20bn - £30bn cost improvements by 2020. Patient care requires continuous improvements to keep pace with increasing expectations on services. This calls for Trusts to improve processes, while reducing actual delivery costs.

      Trusts need to understand the positive financial impact of an Outpatient Process Redesign. Winscribe’s healthcare process experts Chris Rodwell and Robin Kilner show how this can be achieved. The purpose of the redesign is to identify and write an action plan to reduce the costs of supporting outpatients by a minimum of £1m per annum for a small to medium trust. More for larger trusts.

      Cost savings can be made as a result of:-
      •Better document creation – getting it down to seconds per appointment for the clinician
      •Reducing costs of administration for discharge / clinic letter production – reductions of 50 – 60% possible
      •Improve document sharing (time taken) and document TAT – reduces admin further
      •Accuracy – right first time
      •Reduced cost per letter - reductions of 50 – 60% possible

      This webinar is to share this approach with NHS Finance Managers and Directors. We will examine actual case studies and show the savings that can be made, in the current financial year and over a 5 year plan. Winscribe’s healthcare process experts Chris Rodwell and Robin Kilner show how this can be achieved.

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    • The Blind Men and the Elephant: Reducing Risk with Hadoop Visibility The Blind Men and the Elephant: Reducing Risk with Hadoop Visibility Eric Hansleman 451 Research and Jim Waring BMC Recorded: Sep 22 2016 4:00 pm UTC 50 mins
    • Hadoop is a wonderful framework that can drive insight into a range of problems, but administrators can be blind to performance, utilization and cost issues of cluster deployments. There’s risk in sizing initial deployments properly, as well as determining optimal capacity over time. Without sufficient visibility, job performance can suffer and costs can escalate. Keeping a critical resource running effectively and being able to plan for the future requires intelligent decision making capabilities that many Hadoop deployments lack. This webinar will look into common problems that affect clusters and ways to detect issues early and head off long term problems. We’ll dig into capacity management and ways to deal with ever increasing demands for Hadoop resources.

      Key points:

      • Understand initial deployment challenges
      • Handling cluster growth
      • Working to meet increasing pressure on storage and job density
      • Planning for capacity growth and extension to cloud

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    • Reducing uncertainty in risk models with GfK boundary data – a use case by JBA Reducing uncertainty in risk models with GfK boundary data – a use case by JBA Samera Owusu Tutu Recorded: Sep 7 2016 2:00 pm UTC 67 mins
    • Uncertainty is a constant theme in the reinsurance industry, especially in disaster-prone regions for which detailed exposure data is lacking. How can re/insurers make meaningful risk assessments and write more business in these areas?

      This GfK webinar answers this question by showing how CRESTA zones can be used to estimate exposure for aggregated risk portfolios in rapidly emerging markets. JBA Risk Management offers a behind-the-scenes look at how to assess flood risk at the CRESTA level in the absence of detailed exposure data. With a focus on the Asian markets of Thailand, Malaysia, and China, the webinar provides a template for using GfK’s CRESTA boundary data as part of an approach to estimate risk in markets that lack detailed exposure information.

      What you’ll learn from this webinar
      •How GfK boundary data supports risk assessment in emerging markets
      •How JBA uses GfK’s geodata to evaluate flood risk in Malaysia and China’s Pearl River Delta
      •What to look for when acquiring boundary data for reinsurance applications

      Who should attend
      • Reinsurers and reinsurance company representatives
      • Underwriters, brokers, cat modelers and GIS users working in the reinsurance industry
      • Anyone interested in how GfK boundary data helps with risk evaluation in new and existing markets

      The webinar is hosted and moderated by Global Reinsurance and includes presentations by Iain Willis, Technical Director at JBA Risk Management; Christopher Guider, Marketing Manager at GfK; and Christine Werner, Senior Consultant for Financial Services at GfK.

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    • Reducing Reputational Risk for Your Higher Education Organisation Reducing Reputational Risk for Your Higher Education Organisation MyXa Elgstedt Recorded: Jun 15 2016 11:45 am UTC 32 mins
    • Protecting your institution’s image is one of the most important risk management challenges that your board of trustees faces. When the reputation of a university or higher education establishment is damaged, it can adversely affect student enrollment, alumni donations and funding. Reputational risk can come from many different directions, making it is easy for your board to miss something critical no matter how prepared you think you may be. Utilising a secure board portal is the easiest way to mitigate these potential reputational risks and help develop smarter strategies to manage them.

      Join us for a 30-minute webinar to learn more about how with the right board portal, you can:

      • Allow your board easy access to critical information
      • Promote collaboration amongst the board
      • Keep your confidential board materials secure
      • Minimise the risk of overlooking crucial information

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    • Agent Excellence: Tips for Reducing Turnover and Improving Customer Satisfaction Agent Excellence: Tips for Reducing Turnover and Improving Customer Satisfaction Justin Robins, Community Director, ICMI | Jennifer Schonher, Shared Technologies, Symantec | Erica Strother Maroi, ICMI Recorded: Feb 26 2016 11:55 pm UTC 60 mins
    • We all know that the contact center agent plays a critical role in service delivery and ensuring customer satisfaction. The individuals on the front line must be expert ambassadors of our brand who can effectively navigate a customer’s needs while delivering a consistent experience across channels and interactions. We also know that our customers are becoming more tech-savvy with an increasing reliance on their connection to devices and a growing demand for consistent and accessible service.

      All of this means that the role of a contact center agent is more complex than ever before and, if ill-prepared, it’s taking a toll on agent turnover, customer satisfaction, and ultimately, the reputations of many organizations.

      Attend this webinar to learn:

      What ICMI’s research uncovered on the primary causes of agent attrition and job dissatisfaction and tips and ideas to significantly reduce these in your contact center.
      How to identify the customer information that is most important to your agents during a customer contact and tips for implementing the tools, processes, and training to ensure that they can effectively maximize their available resources.
      The top mistakes contact center leaders make when mapping the agent-customer experience and how to prevent them from happening in your contact center.
      How Symantec leverages their own people, processes, and technologies to ensure that they’re able to simultaneously satisfy their customers and motivate their agents.
      Join us for this interactive and informative hour—complete with audience polls, case studies, best practices and live Q&A.

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    • Security Management: Reducing Your Attack Surface with Risk Analytics Security Management: Reducing Your Attack Surface with Risk Analytics Gidi Cohen, CEO and Founder, Skybox Security Recorded: May 1 2014 6:15 pm UTC 25 mins
    • There is a huge imbalance between the time and effort it takes a security manager to find and close attack vectors, versus the time it takes an attacker to exploit a security gap. A security team may need weeks to scan a network and fix vulnerabilities, while attacks can be successful in minutes. Time is of the essence, and risk analytics convert security data into actionable intelligence fast.

      In this presentation, recorded at InfoSecurity Europe 2014, Skybox Security CEO and Founder Gidi Cohen explores the popular approaches for IT security management and why common methodologies are no longer effective at reducing the attack surface. He also reviews practical ways to leverage security data and risk analytics tools to shrink the attack surface every day.

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    • Microservices: Reducing Complexity in an Omnichannel World Microservices: Reducing Complexity in an Omnichannel World Enterprise Management Associates (EMA) & CA Technologies Recorded: Feb 1 2016 9:50 pm UTC 58 mins
    • The microservices software architecture is the industry’s latest answer to providing customers with a seamless, high quality omnichannel experience. Thirty percent of companies are already delivering software via microservices, and 75% see them as being “very important” or “critical” to the future of their businesses.

      Designed to make software more “transportable” across multiple devices and platforms—including web, mobile, and wearables—this approach promises to deliver an optimal customer experience regardless of how, when, or where a customer chooses to engage with a business.

      However with this proliferation of platforms and devices, understanding the customer experience becomes more difficult. Highly interconnected and interactive, microservices architectures require a new level of customer centricity to alleviate complexity, reduce support costs, and ensure a high quality end user experience.

      Listen to leading IT analyst firm Enterprise Management Associates (EMA) and CA Technologies to learn:

      - What new challenges IT will encounter in deploying, monitoring, and managing microservices in omnichannel environments
      - How to reduce complexity and understand the impact of change when monitoring applications using microservices architectures
      - How to monitor your entire omnichannel stack with a single application performance management (APM) solution.

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