Please join ILS experts Dirk Lohmann, Head of ILS and Daniel Ineichen, Head of Portfolio Management ILS to discuss the all-important January 2018 renewals season. After an extremely eventful 2017, we will discuss impact on rates and portfolio yields as well as other key topics for the industry.Read more >
Join us to learn how MaxLinear relies on WANdisco to improve productivity with Subversion Multisite delivering results such as:
- A 24/7 continuous integration environment with zero Subversion downtime
- Improved administrative efficiencies with Access Control
- Elimination of the effects of network failures and the dependency on legacy backup procedures
- Overcoming the challenges with Subversion mirrors
About the Presenters:
Russ Hill, Account & Renewals Manager Americas at WANdisco. Russ Hill works with our existing SCM install base as an account manager and renewals specialist. He works closely with the WANdisco Professional Services team on all SCM service opportunities in North America and is currently responsible for all new SCM opportunities within the Americas.
Owen Ofiesh Software Configuration Manager at MaxLinear. Owen Ofiesh is the Software Configuration Manager for MaxLinear, a global chip design firm. With over 15 years experience in configuration management, he has a strong background in many of the most common SCM tools and platforms. Owen has worked with WANdisco Subversion MultiSite for over six years and has a great understanding of how it compares and contrasts with other SCM tools.
The SaaS model has turned business on its head. Revenue from existing customers, through renewals and upsells, is the key to growth. Making sure your customers are engaged and successful is now a must. Luckily a new category of technology has emerged that provides SaaS businesses a smart and scalable way to drive customer success -- all through better monitoring and understanding of customer value. Join this webinar to learn 5 strategies that companies like Optimizely, Zendesk and Autodesk use to increase retention and revenue with customer success software.Read more >
A well-managed patent portfolio will protect your most valuable assets, while delivering a strong return on investment. But actively managing your intellectual property assets is time-consuming and complex – particularly if your portfolio spans across multiple territories and INPADOC families.
IP managers often have to make difficult renewal or abandonment decisions without the benefit of detailed technical knowledge, working via spreadsheets or collaborating via emails to understand the importance of a particular patent. The risk of making a wrong choice when it comes to selling, licensing or abandoning patents can sometimes push them to the safe option of ‘do nothing’.
For businesses, doing nothing means wasting budget on unnecessary or inflated renewal fees or missed opportunities to generate new revenue. How can we resolve some of these inefficiencies?
In this webinar, Duncan Clark will be discussing how patent portfolio managers can make better decisions on whether to sell, license, or scrap patents. Attendees will learn about common approaches to portfolio management and how to reduce costs and improve portfolio ROI through the strategic use of tools and innovation data.
As an agent with LeClair Group, you have access to UBenefit, which will allow you to streamline your sales and renewal process with accurate, easy and practical tools. UBenefit drives insurance agencies' efficiency by capturing, managing, and sharing all the moving pieces of the benefit supply chain in a single, streamlined platform.
Join us on October 24 to learn about recent changes and updates to the UBenefit software so you are able to compete in today’s changing world of health insurance and employee benefit administration.
During this webinar you will learn how to:
*Add a Company & Census & Run SG Quote & Plan Comparison Reports
*Plan Setup for Open Enrollment
*Create an Employer Portal.
*Generate a Missing Information Report
*Download Enrollment Information
In this webinar Professor Peter Hawkins, will show how in today’s world of hyper-change and hyper-connectivity, it is essential to have highly effective leadership teams, that function at more than the sum of their parts, and that take collective responsibility for both leading the business and connecting with stakeholders.
He will introduce the five disciplines model of highly effective teams, and the steps on the journey from being a team manager, to a team leader, then a team orchestrator and then a team coach. He will show how both models have been applied internationally in many successful global firms including those in the Finance Sector.
Professor Peter Hawkins
Peter Hawkins is Professor of Leadership at Henley Business School and Founder and Chairman of Renewal Associates. He is a leading consultant, writer and researcher in leadership and leadership development and an international thought leader in executive teams, and systemic team coaching. He has just led a major global research project on Tomorrow’s Leadership and the Necessary Revolution in Today’s Leadership Development.
In this webinar, we’ll discuss a common problem: eliminating the costs and complexity of business continuity that relies on secondary data centers. If your infrastructure is nearing its renewal or expiration date, you’re feeling the push toward the cloud or your legacy data costs are burdensome, tune in.Read more >
Successful organizations today recognize that customer experience is a real, necessary component to the overall strategy of thriving organizations. Despite our efforts in developing and managing customer experience programs, customer service teams, and aligning organizations around focusing on customers, there are disruptive forces inherent in the way customers work that, if not managed, can detail any customer experience program.
Learn about the disruptors that derail your customer experience and how to manage them to properly sustain customer experience development efforts.
Abhi Joshi - PwC Forensic Services, Partner & US Software Asset Management Leader
Theo Gray - PwC Forensic Services, Sr. Associate - Former Oracle Licensing Consultant
Kevin Cardenas - Snow Software - Oracle Licensing Consultant
Join Snow Software and PwC for a lively and informative conversation about managing your Oracle software footprint.
Topics of discussion will include:
3.Oracle ULA Renewals
5.Oracle and VMware Observations
The reality of today’s sales world is that close rates are declining. It’s become even harder to bring home a sale during the most critical and often tricky quote-to-close process. And businesses that use manual document processes heighten the risk of sales falling through. In the last stage of a sale, you need a connected workflow that helps you get from quote to close in hours or days, not weeks.
Join us to learn how Adobe Sign & Microsoft Dynamics speeds up sales cycles and reduces frustrating delays in the contract approval process, enabling sales teams to close business faster.
In this webinar, learn how Adobe Sign & Microsoft Dynamics:
• Accelerates sales success across the entire sales lifecycle, from prospects to renewals.
• Delivers winning signing experiences, that close deals faster, reduces risks and increases retention.
• Simplifies approvals and increases visibility into the contract cycle.
• Mitigates risk – minimizing costly legal & business risks.
• Can easily integrate and work for your organisation.
When it comes to innovation, we often only see the end product of a successful idea, and this got us thinking, what about everything in between? What about those ideas that didn't quite make the cut?
Niosha Kayhani will be discussing how Cubic speeds up their innovation process with a unique workflow. As well as technology before its time and its renewal.
This past week we saw the emergence of a worm-based ransomware attack in wannacry that showed us how damaging these attacks can be to critical services society relies on.
This presentation will cover the recent wannacry attacks and what we have learned from them. In addition, we'll discuss the evolution of ransomware in recent years, focusing on attacks targeted against enterprises and so-called "high-interaction" ransomware attacks. Attendees will also be given a path forward of protecting their institution. A discussion of the renewal of Business Continuity and Disaster Recovery as a result and what this means for fintech going forward.
About the Presenter:
John Bambenek is Manager of Threat Intelligence Systems at Fidelis Cybersecurity and an incident handler with the Internet Storm Center. He is also a faculty member of the Department of Computer Science at the University of Illinois where he teaches courses in cybersecurity. He has been researching security threats and criminal organizations for 17 years and coordinating with US and foreign law enforcement entities to help bring criminal actors to justice.
In the last 10 years, digital and new engagement models have completely transformed the consumer and buying experience. And yet, the insurance industry continues to operate almost exactly the same; from the annual quote and buying or renewal process to the contact centre and an online experience designed 15 to 20 years ago.
Celent and NTT DATA would like to invite you to attend a series of three one-hour online BrightTALK video events during April starting with “The Race to Innovation in Insurance.” Hosted by Jamie Macgregor, senior vice president of Celent’s Insurance practice, with a panel of guest speakers from leading insurance innovators including Aviva, Legal & General, NTT DATA and Ingenin, this video series will feature a panel discussion on what’s new and at the cutting edge, and how to truly create new markets, improve profitability for insurers and deliver value for the end customer.
The event will focus on five technology innovations that insurers have ultimately no choice embracing. It will explore what continues to hold back insurers in their innovation ambition and what green shoots are emerging to change all of that:
The panel will discuss topics such as:
•Is agile proof-of-concept planning being strangled within insurance corporations?
•How can you leverage connected environments? Does the connected environment improve customer service and/or enhance underwriting decisions?
•What new, differentiated and transformative digital approaches/models are out there to help you improve customer experience?
•How you should be using application/cloud deployment to significantly reducing CIO cost of ownership and responsiveness to innovation demand.
•Are technologies beyond digital, such as artificial intelligence and machine learning, able to transform routine risk appraisal and process execution?
•What will the new transformations using blockchain and the Internet of Things do to allow automation and straight-though processing?
Three email megatrends are reshaping business today: accelerating growth, spiraling e-discovery, and migration to the cloud. These forces can overwhelm an outdated or ineffective archiving solution.
Join Mimecast for Pain-Free Archiving – The Mimecast Difference, an in-depth webinar featuring a tour of Mimecast’s archiving tools.
In this webinar, you’ll discover:
- What makes the Mimecast archiving experience exceptional for administrators and end users
- How MIME|OS and grid-computing architecture delivers unparalleled scale, performance, and lifecycle advantages
- Why Mimecast’s customer renewal rate exceeds 90% year after year
Do you have a defined customer journey at your company? One major step of customer acquisition and retention improvement is often found by looking inwardly. With a strong customer experience department, customer journeys can be guided to success.
In this CMSWire-hosted webinar, Totango and Kapost join a panel discussion on why customer experiences should not be treated as singular events but as an ongoing journey that needs to be continuously managed. The panelists discuss 3 crucial processes that should be in place to create a successful customer journey — achieving high retention rates and strong recurring revenues.
Marketers spend a crazy amount of time acquiring and nurturing potential buyers before they’re handed off to sales and ultimately customer success. The lifecycle of a customer can oftentimes be disjointed, but there are easy fixes to circumvent this with content.
Join Uberflip and BrightTALK as we discuss how to incorporate content throughout the entire buyer’s journey - from identifying prospects to securing renewals. Join us to learn how to:
- Design the content experience to attract and engage potential buyers
- Enable sales to leverage content (and messaging) throughout the sales cycle
- Support customer success to create engaged clients
Imagine being able to prove the value your customers are receiving by measuring the ROI of your software. In addition to improving customer renewal rates, marketing and sales would have the proof points they need to acquire new customers. Sounds awesome, right?
In this webinar, Chief Customer Officer of Totango, Omer Gotlieb, will introduce ROI metrics you can track that demonstrate increased revenue, improved productivity, and higher quality delivered with your software. This capability is based on innovative customer success technology unmatched in the marketplace.
Jeanne Bliss, Author of The Chief Customer Officer, will break down how to deliver meaningful customer experiences that drive profitability and growth. It’s not about a point in time; it’s about a process that leads to customer rave. Learn 5 key competencies every company must have and why a new kind of executive – the Chief Customer Officer – is paramount to this process.
Omer Gotlieb, Chief Customer Officer at Totango, will follow Jeanne to briefly share his experiences in setting up Totango's customer success team and how they strive to continuously deliver value to their customers.
You've built out your sales and support organization, but now you need to focus on driving adoption and usage of your products so you can secure the renewal. How do you go about doing that? What are some things that you should consider in building out the team?
Join this webinar featuring guest speaker, Samantha Loveland, VP Customers For Life at FinancialForce.com to learn how to build out your Customer Success journey.
Customers expect a seamless experience across services and devices, critical to ensure successful conversions and renewals in e-commerce. At the same time, the impact of disconnected user experience on employee productivity can have significant financial implications. Big egos, politics, a shortage of skilled talent, legacy systems and complexity can also conspire to undermine the success of your IAM program unless you plan for and take massive action today. Join Steve Tout as he presents Identity Coherence, a blueprint for creating massive value and success with IAM in a multi-vendor, multi-cloud environment.Read more >
As Zuora grew quickly and scaled big, they became increasingly disconnected from their customers. CEO Tien Tzuo describes how he and his team set out to redefine their vision and mission to be more customer-centric. In doing so, Zuora created their customer success blueprint.
Watch this 20-minute video from Customer Success Summit 2014 as Tien explains how they tested and established a 9 key framework for Zuora's services. This helped align the entire organization – every department – in how they interacted with their customers. The result? Customer satisfaction increased and churn reduced.
Do you know your customer success blueprint? Watch now.