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    • BCI Salary Benchmarking Report
      BCI Salary Benchmarking Report Patrick Alcantara DBCI (The BCI) Recorded: Jun 13 2017 1:00 pm UTC 43 mins
    • How much is my work worth? Am I getting paid enough? These are questions professionals often struggle with. The answers to the questions are nonetheless important as it determines job satisfaction and future career prospects. While there are salary reports available for many industries, there is a gap in data in the business continuity and resilience fields. The Business Continuity Institute has responded to this by conducting a comprehensive salary survey of business continuity and resilience roles, linking it with other factors such as educational attainment, work/supervisory experience and gender. Join Patrick Alcantara DBCI (BCI Research & Insight Lead) as he shares the results of the recently concluded BCI Salary Benchmarking Survey.

      Read more >
    • Sneak Peek: 2016 Desktop Support Practices & Salary Data
      Sneak Peek: 2016 Desktop Support Practices & Salary Data Roy Atkinson and Peter Zeinoun Recorded: Nov 15 2016 6:00 pm UTC 61 mins
    • In this webinar, HDI’s senior writer/analyst, Roy Atkinson, will showcase new data from the 2016 Desktop Support Practices & Salary Survey. This data, previously unpublished, will take a look at the technologies and trends in desktop support, with a spotlight on the importance of remote control and assistance.

      Some of the data featured include:
      * Frameworks and methodologies desktop support teams align with include ITIL, the HDI Support Center Standard, Lean, COBIT, and this year, DevOps
      * On average, customer satisfaction with desktop support exceeds customer satisfaction with the support center overall
      * The top five must-have technologies for desktop support include alerts and monitoring tools, and remote control
      * Remote control is used almost equally by the support center (81% of organizations) and by desktop support (80.6% of organizations)
      * 51% of organizations track desktop support tickets separately from other tickets
      * Nearly one-third of desktop support organizations are resolving 51-75% of tickets through remote support

      Read more >
    • How Much Are Your Employees Worth?
      How Much Are Your Employees Worth? Troy Lutz, Community Manager, Wagepoint Recorded: Jun 11 2014 5:00 pm UTC 36 mins
    • Many workers say that the most important factor in considering a job opportunity is compensation. In fact, 89% of workers rate salary as being the deciding factor when it comes to accepting a job offer. In addition, more than 50% of workers believe that they are underpaid.

      But as an employer, how do you decide how much to compensate a new hire, an existing employee due for an increase, an existing employee moving into a new role, or a valuable employee who is considering leaving because of compensation? In addition, how do you determine compensation based on market conditions and scarce skills?

      Join us to learn the answers to these questions that’ll help you recruit, motivate, retain top talent.

      Read more >
    • Learn to Negotiate And Stop Holding Yourself Back
      Learn to Negotiate And Stop Holding Yourself Back Poornima Vijayashanker & Karen Catlin, Femgineer Upcoming: Sep 27 2017 7:00 pm UTC 60 mins
    • As women, we tend to undersell ourselves and avoid negotiating for what we want. We might hold back from seeking a promotion until we can tick off all the required experience. We may assume others will notice our work and ask us to lead the next project. And we certainly don’t want to brag about our accomplishments and why we deserve a bump in our salary. Frankly, we feel uncomfortable negotiating for what we want.

      But we have to learn to go to bat for ourselves, using our authentic style and voice.

      In this interactive workshop, you will learn:
      - How to discover your true value
      - Leverage it to craft an ASK for decision makers
      - Handle common concerns and objections of decision makers

      Read more >
    • Where's Waldo? Identifying and Retaining Top Talent
      Where's Waldo? Identifying and Retaining Top Talent Lori Kleiman Author and Managing Facilitator, HR Topics Upcoming: Oct 10 2017 2:00 pm UTC 45 mins
    • Recruiting has to be more then just filling a vacant position – and retaining top talent is all about making the right selection to being with. Managers need to look at the scope of the role – and how that may have changed since the last person held the position. What do they really need in the future…and how can succession planning be impacted by hiring just the right person. Candidates look for jobs in a new way, and the tools available to managers to screen candidates should be utilized. Technology can be a huge time saver in communicating with and evaluating candidates. Tools in background evaluation and personality assessment will be reviewed to help managers determine which are appropriate to bring into their recruiting process. We will provide participants with recommendations to determine starting salary and the proper preparation of the offer letter. Finally, our discussion will conclude with the tools to identify top talent and ensure they are aligned with the long-term success of your organization.

      Learning Objectives:
      •Options for filling the candidate pipeline
      •Embracing technology while still creating a personal connection
      •Utilizing pre-employment testing at the right time for the right results
      •Development in background and credit check compliance
      •Full cycle recruiting goes beyond the offer letter

      Read more >
    • Quality that Converts: Using Content as a Catalyst for Action
      Quality that Converts: Using Content as a Catalyst for Action Charlotte Bohnett, Director of Demand Generation & Brooke Andrus, Content Marketing Manager at WebPT Upcoming: Oct 18 2017 5:00 pm UTC 45 mins
    • On its own, “quality” is a subjective term. What’s high-quality to one person might seem mediocre to another. So, how do you ensure the content your company produces is better—and higher-quality—than what your competitors are offering? Simple: You measure quality based on conversion.

      After all, you shouldn’t be creating content in a vacuum: each piece you produce should have a purpose beyond merely meeting your—or your company’s—subjective standards for quality.

      Beautiful, unique, well-constructed content doesn’t mean a whole lot if it doesn’t move the proverbial needle—whether that needle points to increased top-of-funnel traffic, more demo submissions, or greater upsell potential.

      In this webinar, Charlotte Bohnett and Brooke Andrus will discuss how they’ve leveraged content in a way that not only sets WebPT—a niche healthcare software company—apart from its competitors, but also supports the company’s overarching marketing goals and, most importantly, drives action.

      As part of this discussion, the presenters will highlight several key examples of content that have shown immense conversion value, including:

      - Themed pillar pages, blog posts, and downloads that work in tandem to capture and retain search traffic as well as drive email submissions

      - Free educational webinars that drive genuine lead activity and feature content and design that are far superior to anything else available in the rehab therapy industry—as well as carefully planned and executed promotion and distribution of those webinars

      - An industry salary guide download that has generated unprecedented top-of-funnel email submissions—and is easily replicable in most B2B spaces

      Read more >
    • The Road Ahead: 2013 Financial Employment and Compensation Outlook
      The Road Ahead: 2013 Financial Employment and Compensation Outlook Paul McDonald, Lee Lowery, Kelly Battles, Raymond Castonguay, Vivian Moller Recorded: Nov 8 2012 6:00 pm UTC 61 mins
    • As we head to the new year, the accounting and finance employment environment remains dynamic. While some firms are taking a measured approach to hiring, others are adding personnel to support growth. At the same time, talent shortages persist, giving a leg up to professionals in high-demand specialties.


      Get up-to-speed on the latest salary and employment information available to gain a competitive advantage in today’s economy. Panelists will discuss:
      •The financial hiring outlook
      •Factors driving hiring
      •Skills in demand
      •Financial compensation trends

      Career and hiring expert Paul McDonald of Robert Half will co-host the session with ASWA executive director Lee Lowery. They will be joined by panelists Kelly Battles, CFO of Host Analytics; Raymond Castonguay, senior vice-president, finance at Morneau Shepell; and Vivian Moller, CFO of HY Connect.

      The on-demand version does not qualify for CPE credit.

      Read more >
    • Let’s Go Kick Some Glass – How to be an Empowered Woman Leader & Negotiator
      Let’s Go Kick Some Glass – How to be an Empowered Woman Leader & Negotiator Pattie Grimm, Author, Speaker, Trainer & Coach, Advantage Training, LTD. Recorded: Mar 9 2017 9:00 pm UTC 58 mins
    • When it comes to women in leadership positions, statistics show that about 15% of C-suite Execs are women and about 50% are managers. So by definition, most employees are led by male-dominated executive teams.

      Statistics also show that men are 3x more likely than women to succeed in salary negotiations, despite the fact that women ask for them just as frequently but receive them less often. Women are more reticent than men to negotiate, but why? Is there a correlation between less negotiation and less women leaders? More women are taking on more high-powered tech jobs, but still struggling with self-promotion.

      During this highly interactive and informative session, you’ll …

      - Learn what makes a great woman leader and how to use your unique talents to be successful women leader in any endeavor you chose
      - Understand your strengths and how to leverage your strengths to excel at any job
      -. Create your own personal vision statement to use as a guide for your career and life
      - Learn how to stand out and be valuable, visible, and vocal to get that job or promotion you deserve
      - Understand how to “pay it forward” and raise brave girls and supportive boys
      - Understand the skills and tactics to be a powerful woman negotiator
      - Learn the five biggest mistakes most women make when negotiating
      - Practice the steps for a successful negotiation

      Read more >
    • Let’s Go Kick Some Glass – How to be an Empowered Woman Leader & Negotiator
      Let’s Go Kick Some Glass – How to be an Empowered Woman Leader & Negotiator Pattie Grimm, Author, Speaker, Trainer & Coach, Advantage Training, LTD. Recorded: Feb 10 2017 9:00 pm UTC 60 mins
    • When it comes to women in leadership positions, statistics show that about 15% of C-suite Execs are women and about 50% are managers. So by definition, most employees are led by male-dominated executive teams.

      Statistics also show that men are 3x more likely than women to succeed in salary negotiations, despite the fact that women ask for them just as frequently but receive them less often. Women are more reticent than men to negotiate, but why? Is there a correlation between less negotiation and less women leaders? More women are taking on more high-powered tech jobs, but still struggling with self-promotion.

      During this highly interactive and informative session, you’ll …

      - Learn what makes a great woman leader and how to use your unique talents to be successful women leader in any endeavor you chose
      - Understand your strengths and how to leverage your strengths to excel at any job
      -. Create your own personal vision statement to use as a guide for your career and life
      - Learn how to stand out and be valuable, visible, and vocal to get that job or promotion you deserve
      - Understand how to “pay it forward” and raise brave girls and supportive boys
      - Understand the skills and tactics to be a powerful woman negotiator
      - Learn the five biggest mistakes most women make when negotiating
      - Practice the steps for a successful negotiation

      Read more >
    • The actuarial valuation of the USS - key challenges for DB schemes
      The actuarial valuation of the USS - key challenges for DB schemes Paul Hamilton, Partner and Head of Higher Education and Matt Tickle, Partner, Investment Consulting - Barnett Waddingham Recorded: Oct 12 2016 10:00 am UTC 42 mins
    • The actuarial valuation is due next year, but what challenges should defined benefit (DB) pension schemes expect to face in the current low-yield environment, particularly in the context of the USS?

      While The Pensions Regulator (and newspaper headlines) remains focussed on the increase in deficits, the cost of future accrual is often the biggest issue for schemes where members can still earn benefits.

      During this webinar our experts, Paul Hamilton (Partner and Head of Higher Education) and Matt Tickle (Partner, Investment Consulting) will explore:

      •the impact of market movements since the EU referendum on the funding level of the USS, and what this could mean for the 2017 valuation;

      •the pros and cons of expressing deficit contributions as a five of salaries (as is the current approach in the USS);

      •how market conditions make the situation difficult for DB schemes that are open for benefit accrual; and

      •the options available for pension schemes in this extremely low-yield environment.

      Read more >
    • Where's Waldo? Identifying and Retaining Top Talent
      Where's Waldo? Identifying and Retaining Top Talent Lori Kleiman Author and Managing Facilitator, HR Topics Recorded: Nov 17 2016 8:00 pm UTC 41 mins
    • Recruiting has to be more then just filling a vacant position – and retaining top talent is all about making the right selection to being with. Managers need to look at the scope of the role – and how that may have changed since the last person held the position. What do they really need in the future…and how can succession planning be impacted by hiring just the right person. Candidates look for jobs in a new way, and the tools available to managers to screen candidates should be utilized. Technology can be a huge time saver in communicating with and evaluating candidates. Tools in background evaluation and personality assessment will be reviewed to help managers determine which are appropriate to bring into their recruiting process. We will provide participants with recommendations to determine starting salary and the proper preparation of the offer letter. Finally, our discussion will conclude with the tools to identify top talent and ensure they are aligned with the long-term success of your organization.

      Learning Objectives:
      •Options for filling the candidate pipeline
      •Embracing technology while still creating a personal connection
      •Utilizing pre-employment testing at the right time for the right results
      •Development in background and credit check compliance
      •Full cycle recruiting goes beyond the offer letter

      Read more >
    • Customer Service: Changing Preferences and Evolving Technologies
      Customer Service: Changing Preferences and Evolving Technologies Dana Olson, Chris Savio, and Megan Selva (moderator) Recorded: Oct 5 2016 5:00 pm UTC 53 mins
    • In research conducted by HDI and Robert Half Technology on the technical support center of the future, industry professionals said they need a staff with a passion for supporting customers and with social intelligence—a human connection in a digital world.

      Both internal and external customers are utilizing more communication channels and more devices now than ever before. The mobile workforce, remote work, consumerization, increased self-service, and emerging technologies have all played a part in creating the demand for better ways to serve customers and users.

      Attend this Customer Service Week webinar, presented by Dana Olson, senior IT manager at the Gavilon Group, to learn:
      • Which support channels customers are choosing
      • Why the combination of technology and people is more important than ever
      • What contributes to a great service culture in the support center

      According to the HDI 2015 Support Center Practices & Salary Report, 26 percent of the organizations that had an increase in customer satisfaction said that having a remote control tool was a factor in the increase.

      Chris Savio, a senior product expert from Rescue by LogMeIn, will show how Rescue can facilitate connecting with customers on multiple platforms to resolve issues quickly and easily utilizing remote control software, whiteboarding, system diagnostics and push configurations.

      Who should attend:
      • IT service desk managers and leads
      • Desktop support managers and leads

      Read more >