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    • Customer Contact Center Compensation Survey Success Customer Contact Center Compensation Survey Success Randy Pullen - CEO, Michael Coringrato - Director Survey Design Recorded: May 14 2012 4:15 pm UTC 24 mins
    • Randy Pullen and Michael Coringrato recently visited with CCNG members at the Phoenix, AZ Optimize event to discuss compensation and how to best determine comparative rates for your contact center operation, regardless of location, vertical or size.

      Listen to this webcast and learn how WageWatch can help you compare wages for home-based agents to facility-based agents. Competition for key talent will be at its highest levels since 2008 and your competitors will be giving the largest wage increases in several years. Now is the time to review where your pay practices, incentives, and merit pay ranks in the marketplace. Want to? We have the data that counts for 85 job titles. You’re clicks away from accessing the most comprehensive compensation market research in the industry. WageWatch announces its 2012 Customer Contact Compensation Survey is now open, see WageWatch.com for details.

      For more information on the CCNG Optimize events, webcasts and speaker content, please see - OptimizingCustomerContact.com.

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    • Site Survey Best Practices Deliver Better Results Site Survey Best Practices Deliver Better Results Chris Hinsz Recorded: Feb 26 2015 7:00 pm UTC 43 mins
    • WLAN site surveys are valuable to ensure proper performance of networks and that customer requirements are met. But they also require a time investment. To maximize the return on investment (ROI) of surveys, it is imperative to understand what is needed and why. Complicating matters there are many types of active and passive surveys, many lifecycle phases in which to perform them, and many measurements on which to base pass/fail criteria.

      Join us to learn the best practices that drive better results in your site surveys.

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    • Genere su propio Big Data con Salesforce y SurveyMonkey Genere su propio Big Data con Salesforce y SurveyMonkey Juan Jose Figueroa, Salesforce.com & Farah Zerrouki, Survey Monkey Recorded: Mar 25 2015 5:00 pm UTC 62 mins
    • ¿Sabía que el 90% de los datos que circulan actualmente en el mundo han sido creados sólo en los últimos dos años? Por eso, hoy más que nunca los líderes empresariales se encuentran con grandes volúmenes de datos sobre sus clientes y empleados, pero con el desafío nada sencillo de saber cómo direccionarlos en beneficio del negocio. De hecho, el 85% de las compañías Fortune 500 no sabe cómo hacerlo.

      Obtener mayor claridad y significado en sus datos ahora es más fácil gracias a Survey Monkey para Salesforce. Con esta nueva herramienta podrá combinar las encuestas con sus datos de CRM en un único lugar, consiguiendo un mejor contexto para la interpretación de los diferentes tipos de datos. Gracias a esta integración, podrá mejorar la satisfacción de sus clientes y medir el NPS (Net Promoter Socre), ganando así importantes ventajas competitivas para su empresa.

      Acompáñenos en este seminario web y aprenda cómo una de las funcionalidades más aclamadas por los usuarios de Salesforce –encuestas sencillas, poderosas e integradas– le permitirá:

      Combinar los datos de Salesforce con los resultados de las encuestas para crear su propia base de big data y poder anticiparse a las tendencias del negocio
      Llevar adelante una gran experiencia del cliente a partir de los datos provenientes de Salesforce y SurveyMonkey
      Complementar su base existente de datos con datos explícitos y de valor para conducir las ventas
      Usar los datos combinados para hacer foco en los problemas de servicio antes de que ocurran y así mejorar la satisfacción del cliente

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    • BYOD & Mobile Security: Sneak Peek of LinkedIn Infosec Community Survey BYOD & Mobile Security: Sneak Peek of LinkedIn Infosec Community Survey Chris Merritt, Director of Solution Marketing, Lumension Recorded: Jun 10 2014 7:00 pm UTC 36 mins
    • The days in which an organization owned and issued all devices accessing its network are long gone. Employees are now using their personal mobile devices to store and access corporate data, but many organizations do not have policies or security in place to mitigate BYOD risk.

      We learned in the 2014 State of the Endpoint Survey by Ponemon that 75% of IT professionals saw mobile device protection as the number one challenge for 2014, and 46% admitted they have no security policies in place for mobile devices.

      Since mobile device security is an increasing priority, Lumension sponsored the second BYOD & Mobile Security Survey with the global LinkedIn Information Security group to hear the community’s views and sentiment on this issue. After surveying over 1,000 respondents, the preliminary results are in, and we want to give a sneak peek to share the findings with you!

      Join Chris Merritt, Director of Solution Marketing at Lumension, in this interactive, 30 minute discussion to learn:

      • Your peers’ big concerns on BYOD and mobile security

      • What they are currently doing to combat mobile device risk

      • What solutions & security policies work in organizations

      We look forward to hearing your thoughts and hope to see you there!

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    • Analyst Webcast: Not your Father's IPS: SANS Survey on Network Security Results Analyst Webcast: Not your Father's IPS: SANS Survey on Network Security Results Rob Vandenbrink & Martha Aviles Recorded: Oct 29 2013 4:40 pm UTC 54 mins
    • Changing threats, business processes and technology call for a new look at network security and how it interacts with our intrusion prevention systems. But just what are the next-generation intrusion prevention systems we need to meet those threats, and what do your peers think should be in them?

      Join us for this Webcast, in which we unveil the results of our network security survey, to learn:

      •How you compare with your peers in management support for network security
      •Where you stand in IPS deployment vs. your peers
      •What features your peers would like to see in next generation IPS
      •Which elements, such as firewalls, routers, switches and clients they would like to see as part of a next generation fabric-based IPS.
      Register for this webcast and be among the first to receive access to a complimentary whitepaper on the same subject developed by Rob Vandenbrink.

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    • Gere seu Big Data com a Salesforce e o SurveyMonkey Gere seu Big Data com a Salesforce e o SurveyMonkey Daniele Knust, Salesforce & Ana Paula Castro, Survey Monkey Recorded: Mar 26 2015 2:00 pm UTC 39 mins
    • Você sabia que 90% dos dados que circulam, atualmente, pelo mundo foram criados nos últimos dois anos? Por isso, na atualidade, os líderes empresariais possuem altos volumes de dados sobre seus clientes e funcionários, mas enfrentam o grande desafio de direcioná-los para beneficiar a empresa. Na verdade, 85% das empresas que fazem parte do ranking Fortune 500 não sabem fazer isso.

      Agora ficou mais fácil entender o significado dos seus dados, graças ao SurveyMonkey para Salesforce. Com essa nova ferramenta, você poderá combinar pesquisas com seus dados de CRM no mesmo lugar. Dessa forma, é possível melhorar o contexto para interpretar vários tipos de dados. Essa integração melhora a satisfação dos clientes e permite a medição do NPS (Net Promoter Score), o que traz vantagens competitivas importantes para a sua empresa.

      Participe deste webinar e descubra como um dos recursos preferidos dos usuários da Salesforce – pesquisas simples, avançadas e integradas – permite:

      Combinar os dados da Salesforce com resultados de pesquisas para criar seu próprio banco de big data e analisar as tendências dos negócios;
      Utilizar os dados da Salesforce e do SurveyMonkey para proporcionar uma ótima experiência ao cliente;
      Complementar seu banco de dados existente com dados claros e úteis para conduzir as vendas;
      Usar os dados combinados para prever problemas de serviço antes que eles aconteçam, melhorando a satisfação do cliente.

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    • Channel Incentive Benchmark Survey Results Webinar Channel Incentive Benchmark Survey Results Webinar Steven Kellam, Vice President of Sales and Marketing at CCI Recorded: Mar 27 2013 8:10 pm UTC 47 mins
    • How are incentive programs perceived by channel partners? How does your incentive strategy stack up?

      CCI recently surveyed a broad group of channel marketers, benchmarking current and planned channel incentive strategies. The study covered all areas of channel incentives offered by global channel marketers, including: Co-op/MDF, sales performance rebates, SPIFs, opportunity management, purchase incentives, and more.

      Additionally, CCI surveyed resellers to get their point of view on the programs offered to them, their perceived effectiveness, and how they’d like to be supported and incentivized going forward.

      This informative hour will cover the findings of both surveys and provide comparisons between what marketers consider important and what partners are saying they need.

      The results will surprise you!

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