Feedback and survey research is about asking the right questions of the right people at the right time. If we can master these three things then the likelihood of delivering action- oriented information to your “clients” (whether internal, like senior management, or external) increases significantly. However, impediments to good survey design are on every corner.
Join this webinar to learn more about:
** The Importance of Collecting Feedback
** The Worst Survey Crime
** How to Right the Wrongs
Massimo Tosato, Executive Vice Chairman of Schroders plc, looks at the disconnect between investors' expectations and behaviour highlighted by the Global Investment Trends Survey.Read more >
Randy Pullen and Michael Coringrato recently visited with CCNG members at the Phoenix, AZ Optimize event to discuss compensation and how to best determine comparative rates for your contact center operation, regardless of location, vertical or size.
Listen to this webcast and learn how WageWatch can help you compare wages for home-based agents to facility-based agents. Competition for key talent will be at its highest levels since 2008 and your competitors will be giving the largest wage increases in several years. Now is the time to review where your pay practices, incentives, and merit pay ranks in the marketplace. Want to? We have the data that counts for 85 job titles. You’re clicks away from accessing the most comprehensive compensation market research in the industry. WageWatch announces its 2012 Customer Contact Compensation Survey is now open, see WageWatch.com for details.
For more information on the CCNG Optimize events, webcasts and speaker content, please see - OptimizingCustomerContact.com.
WLAN site surveys are valuable to ensure proper performance of networks and that customer requirements are met. But they also require a time investment. To maximize the return on investment (ROI) of surveys, it is imperative to understand what is needed and why. Complicating matters there are many types of active and passive surveys, many lifecycle phases in which to perform them, and many measurements on which to base pass/fail criteria.
Join us to learn the best practices that drive better results in your site surveys.
¿Sabía que el 90% de los datos que circulan actualmente en el mundo han sido creados sólo en los últimos dos años? Por eso, hoy más que nunca los líderes empresariales se encuentran con grandes volúmenes de datos sobre sus clientes y empleados, pero con el desafío nada sencillo de saber cómo direccionarlos en beneficio del negocio. De hecho, el 85% de las compañías Fortune 500 no sabe cómo hacerlo.
Obtener mayor claridad y significado en sus datos ahora es más fácil gracias a Survey Monkey para Salesforce. Con esta nueva herramienta podrá combinar las encuestas con sus datos de CRM en un único lugar, consiguiendo un mejor contexto para la interpretación de los diferentes tipos de datos. Gracias a esta integración, podrá mejorar la satisfacción de sus clientes y medir el NPS (Net Promoter Socre), ganando así importantes ventajas competitivas para su empresa.
Acompáñenos en este seminario web y aprenda cómo una de las funcionalidades más aclamadas por los usuarios de Salesforce –encuestas sencillas, poderosas e integradas– le permitirá:
Combinar los datos de Salesforce con los resultados de las encuestas para crear su propia base de big data y poder anticiparse a las tendencias del negocio
Llevar adelante una gran experiencia del cliente a partir de los datos provenientes de Salesforce y SurveyMonkey
Complementar su base existente de datos con datos explícitos y de valor para conducir las ventas
Usar los datos combinados para hacer foco en los problemas de servicio antes de que ocurran y así mejorar la satisfacción del cliente
The days in which an organization owned and issued all devices accessing its network are long gone. Employees are now using their personal mobile devices to store and access corporate data, but many organizations do not have policies or security in place to mitigate BYOD risk.
We learned in the 2014 State of the Endpoint Survey by Ponemon that 75% of IT professionals saw mobile device protection as the number one challenge for 2014, and 46% admitted they have no security policies in place for mobile devices.
Since mobile device security is an increasing priority, Lumension sponsored the second BYOD & Mobile Security Survey with the global LinkedIn Information Security group to hear the community’s views and sentiment on this issue. After surveying over 1,000 respondents, the preliminary results are in, and we want to give a sneak peek to share the findings with you!
Join Chris Merritt, Director of Solution Marketing at Lumension, in this interactive, 30 minute discussion to learn:
• Your peers’ big concerns on BYOD and mobile security
• What they are currently doing to combat mobile device risk
• What solutions & security policies work in organizations
We look forward to hearing your thoughts and hope to see you there!
Protiviti's IT Priorities Survey results reveal 2/3 companies are going through a major IT transformation in 2014. Join Protiviti's IT Consulting managing directors to discuss why.Read more >
Did you know you may be missing critical insights in your survey data?
See how you can to use predictive analytics software to more effectively evaluate survey responses, rather than using spreadsheets, databases or multi-dimensional tools.
Discover techniques that can help you delve deeper into your data and reveal insights about your respondents’ attitudes and behaviours that might be hidden if you’re using more basic methods.
For further information please call us on 0845 345 0935 or email email@example.com
Changing threats, business processes and technology call for a new look at network security and how it interacts with our intrusion prevention systems. But just what are the next-generation intrusion prevention systems we need to meet those threats, and what do your peers think should be in them?
Join us for this Webcast, in which we unveil the results of our network security survey, to learn:
•How you compare with your peers in management support for network security
•Where you stand in IPS deployment vs. your peers
•What features your peers would like to see in next generation IPS
•Which elements, such as firewalls, routers, switches and clients they would like to see as part of a next generation fabric-based IPS.
Register for this webcast and be among the first to receive access to a complimentary whitepaper on the same subject developed by Rob Vandenbrink.
Hear our panelists discuss and debate the findings from this international, 3rd party in-depth survey of IT managers transforming their IT organizations for the cloud.
Over 400 practitioners were surveyed about how they transformed IT operations as they moved to cloud computing. Our panelists will debate the pros and cons of the different paths that organizations traveled to Operations transformation. They'll contrast the different use cases practitioners focused on. They'll discuss how users’ views on IT Operations transformation changed as they transformed their groups. Most importantly, we'll share the ROI they achieved from their changes. Watch as our panelists debate and comment on the findings from this major survey.
Protiviti is hosting a complimentary webinar to discuss results from the 2013 Internal Audit Capabilities & Needs Survey. This survey was focused on Internal Auditors identifying hot topic areas.Read more >
Você sabia que 90% dos dados que circulam, atualmente, pelo mundo foram criados nos últimos dois anos? Por isso, na atualidade, os líderes empresariais possuem altos volumes de dados sobre seus clientes e funcionários, mas enfrentam o grande desafio de direcioná-los para beneficiar a empresa. Na verdade, 85% das empresas que fazem parte do ranking Fortune 500 não sabem fazer isso.
Agora ficou mais fácil entender o significado dos seus dados, graças ao SurveyMonkey para Salesforce. Com essa nova ferramenta, você poderá combinar pesquisas com seus dados de CRM no mesmo lugar. Dessa forma, é possível melhorar o contexto para interpretar vários tipos de dados. Essa integração melhora a satisfação dos clientes e permite a medição do NPS (Net Promoter Score), o que traz vantagens competitivas importantes para a sua empresa.
Participe deste webinar e descubra como um dos recursos preferidos dos usuários da Salesforce – pesquisas simples, avançadas e integradas – permite:
Combinar os dados da Salesforce com resultados de pesquisas para criar seu próprio banco de big data e analisar as tendências dos negócios;
Utilizar os dados da Salesforce e do SurveyMonkey para proporcionar uma ótima experiência ao cliente;
Complementar seu banco de dados existente com dados claros e úteis para conduzir as vendas;
Usar os dados combinados para prever problemas de serviço antes que eles aconteçam, melhorando a satisfação do cliente.
Join us for an in-depth discussion of our 2013 IA Capabilities and Needs survey results
March 28, 2013
12 pm ET / 9 am PT
Kevin McCabe - Former Chief Auditor, Wells Fargo
Brian Christensen - Executive Vice President, Protiviti
Michael Thor - Managing Director, Protiviti
How are incentive programs perceived by channel partners? How does your incentive strategy stack up?
CCI recently surveyed a broad group of channel marketers, benchmarking current and planned channel incentive strategies. The study covered all areas of channel incentives offered by global channel marketers, including: Co-op/MDF, sales performance rebates, SPIFs, opportunity management, purchase incentives, and more.
Additionally, CCI surveyed resellers to get their point of view on the programs offered to them, their perceived effectiveness, and how they’d like to be supported and incentivized going forward.
This informative hour will cover the findings of both surveys and provide comparisons between what marketers consider important and what partners are saying they need.
The results will surprise you!
Gemalto surveyed 900 IT decision makers from around the globe on the subject of securing user mobility. Our findings reveal that although most organizations (97%) recognize the importance of mobility in their work practices, 92% still restrict access to resources from mobile devices. Not only were mobile access challenges uncovered, but with 20% of support tickets resulting from lost or forgotten passwords, identity management hurdles were uncovered, as well. Based on the Gemalto 2015 Authentication and Identity Management Index survey results, this webinar covers obstacles encountered by IT leaders in their quest for greater mobility, and four takeaways on how they are overcome.Read more >