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    • Advanced Practices in Technical Communication Management — A Panel Discussion
      Advanced Practices in Technical Communication Management — A Panel Discussion Paul Perrotta, Eeshita Grover, Craig Prior, and Joe Gelb Recorded: Jan 24 2018 6:00 pm UTC 60 mins
    • Join us for a panel discussion designed to help you identify—and overcome—the big challenges associated with digital product content delivery. Join host Paul Perrotta, formerly Senior Director of Information Experience at Juniper Networks, Eeshita Grover of Cisco, Craig Prior, Director of Technical Communications at Mastercard, and Joe Gelb of Zoomin Software for this lively panel discussion. The panelists will share lessons learned that you can use to develop a streamlined content delivery process that takes advantage of modern content creation and management practices, and prepares your content to support emerging delivery technologies such as chatbots, voice interfaces, the Internet of Things, and augmented reality.
       
      Attendees will learn about:
      –Increasing speed to delivery without sacrificing quality
      –Having consistent access to all of your technical content, no matter the source format
      –Exposing the right content to the right audience 
      –The value of scenario-based content design
      –Optimizing the maintainability of content over time
      –Building trust around your content
      –Preparing your content to support emerging technologies

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    • Optimize Agility and Management with Voice Services & Unified Communications
      Optimize Agility and Management with Voice Services & Unified Communications Tariq Hameed, Technical Architect, Unified Communications Recorded: Jun 22 2017 8:00 pm UTC 46 mins
    • Cloud PBX in Office 365 provides the features you need to eliminate traditional PBX systems and the associated costs. It includes common calling features like transfer, hold, and call resume, allowing your assistance to receive calls on your behalf or answer calls for other team members when they're unavailable.

      PSTN Calling offers local, long distance, and international calling, so you can reach the people who are important to your business with a choice of calling plans.

      Join this webcast to:
      - Learn how to protect your privacy and intellectual property with built-in encryption
      - Find out about rapid provisioning to get, assign, and use new phone numbers in minutes
      - Discover number porting, which allows you to use your existing phone numbers with Microsoft calling plans

      This webcast is part of our Complete cloud communications series. Sign up for this session, or the entire series today!

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    • The Globalization of Technical Writing: Threat or Opportunity?
      The Globalization of Technical Writing: Threat or Opportunity? Scott Abel, The Content Wrangler & technical communication management strategist, Barry Saiff Recorded: Jun 13 2014 5:00 pm UTC 60 mins
    • Outsourcing is becoming ubiquitous. The growth of outsourcing is driven by powerful economic forces. The impact of outsourcing on a company or a team can be huge, and either beneficial or harmful. Technical writing outsourcing is not yet as widespread as the outsourcing of other functions, but it exists and is growing. For example, senior technical writers with decades of experience can now be found in many countries around the world, and on every continent.

      If you are a manager responsible for technical communication or for outsourcing decisions, join Scott Abel, The Content Wrangler, for this informative, free, one-hour webinar featuring technical communication management strategist, Barry Saiff. Barry will introduce you to the potential pitfalls and the key success factors for technical writing outsourcing efforts, and enable you to begin to determine the best way forward for your organization. If you are a technical communicator or a leader or manager of technical writers, this webinar will help you to understand why and how outsourcing is changing the profession, and how you can play an effective role in influencing the outsourcing decisions that will impact your organization, and your career.

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    • How to Build a Better Workplace with Collaborative Communications
      How to Build a Better Workplace with Collaborative Communications Jim Payne, Senior Product Marketing Manager, RingCentral Recorded: Dec 5 2018 7:00 pm UTC 23 mins
    • Cloud technologies are dramatically reshaping how we all work and live, and businesses today are under tremendous pressure to keep up with the pace of change. The resulting disruptive technologies and business models are creating new opportunities to engage with co-workers, companies, and customers.

      However, the impact isn’t always positive. Workers today are using an average of four communications apps and checking these 10 times an hour—leading to 32 days of productivity wasted each year. The goal of the digital workplace should not be to just provide technical endpoints, but also human connections. This is the intention of Collaborative Communications and it is happening today.

      In this engaging presentation, learn how the vision for Collaborative Communications is made possible by RingCentral’s powerful capabilities to call, message, and meet—all delivered with an integrated experience.

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    • Digital Workplace of the Future: Enabling Human Communication in Your Workplace
      Digital Workplace of the Future: Enabling Human Communication in Your Workplace Richard Townhill, VP Product Marketing, RingCentral Recorded: Sep 19 2018 6:00 pm UTC 34 mins
    • The cloud is changing the way we work. Disruptive technologies and business models are creating new opportunities to engage with co-workers, companies, and customers. However, workers are using an average of four communications apps each day, checking these 10 times an hour—leading to 32 days of productivity wasted each year.

      But the goal of the digital workplace should not be to just provide the technical connections, but also human connections. This is the context in which Richard Townhill, VP Product Marketing at RingCentral, will discuss:

      - App overload and its impact on workflow
      - Evolving market trends and communications models
      - New opportunities for single app communications experiences

      Richard’s presentation will be followed by a brief demo of a business workflow using the RingCentral unified app.

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    • Thinking Strategically About Technical Communication: tcworld 2013 Preview
      Thinking Strategically About Technical Communication: tcworld 2013 Preview Paul Perrotta, Ben Jackson, Sarah O'Keefe and Charles Cooper Recorded: Jul 23 2013 5:00 pm UTC 59 mins
    • Each year The Content Wrangler hosts a three-day track on content strategy for attendees of the world's largest annual technical communication event, the tcworld conference and tekom Trade Fair. This year's event takes place November 6-8, 2013 in Wiesbaden, Germany and our track is loaded with presentations and mini-workshops designed to help you think strategically about the content you create.

      Join Scott Abel, The Content Wrangler, for a discussion with several of the presenters in the content strategy track. You'll hear from Paul Perrotta and Ben Jackson (Juniper Networks) about their focus on the customer experience; Sarah O'Keefe (Scriptorium Publishing) on the need for speed in technical communication projects, and Charles Cooper on advanced visualization techniques every technical communication professional needs to understand.

      One lucky registrant will win free admission to the tcworld conference and tekom Trade Fair -- an $1150 value.

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    • Content Strategy Lessons Learned from the Enterprise Trenches
      Content Strategy Lessons Learned from the Enterprise Trenches Eeshita Grover, Senior Manager, Technical Communications at Cisco Recorded: Jan 24 2017 6:00 pm UTC 57 mins
    • Content strategists are critical to business success. In addition to helping organizations create relevant content, they often are called upon to help spot content production bottlenecks, improve authoring performance, detect existing content challenges, and develop plans for content overcoming content creation, management, and delivery challenges. They're the connective tissue between the organization, its content development teams, and the communication products provided to both prospects and customers alike.

      Join Scott Abel, The Content Wrangler, and Eeshita Grover, Senior Manager, Technical Communications at Cisco, for this free, one-hour webinar about the evolving role of the enterprise content strategist. Attendees will learn what makes a successful content strategist, how the role fits into an organization, and how content strategists  can impact the customers they serve. Key takeaways include a discussion about the various skills required to become a content strategist, the tools necessary for planning a content strategy, and how to build buy-in for content strategy projects with upper-level management.

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    • Why You Should Care About Findability
      Why You Should Care About Findability Scott Abel, The Content Wrangler and Cheryl Landes, Technical Communications Consultant Recorded: Sep 26 2016 5:00 pm UTC 48 mins
    • You finished your amazing content and released it to the public. You eagerly await the day that it’s cherished and consumed. But no one uses it, and you don’t know why. After all, it’s the best content on the planet. 

      So what happened? In your rush to release this incredible content, you missed one important step—making it findable.

      How do you make content findable? For starters, come to this webinar. Join Scott Abel, The Content Wrangler and Cheryl Landes, Technical Communications Consultant and owner of Tabby Cat Communications, where you will be introduced to the world of findability. Cheryl will explain why findability is important and share tips for allowing your content to be discovered and retrieved whenever and wherever your users need it.

      You’ll understand what findability is, learn why findability is important in discovering and using content, and learn tips on how to make content findable whenever and wherever your users need it. Don’t miss this informative webinar—your content will thank you for it.

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    • The Easy Formula: Continuous Improvement in Technical Communication
      The Easy Formula: Continuous Improvement in Technical Communication Patrick Bosek, Jorsek LLC Recorded: Oct 31 2017 5:00 pm UTC 62 mins
    • Making things easier in TechComm is a combination of process, tools, and methodology. In this webinar, we’ll discuss the way Jorsek LLC thinks about TechComm activities and our general approach to making them easier and more efficient.

      Join me, Scott Abel, The Content Wrangler, and my special guest, Patrick Bosek, co-founder of Jorsek LLC, for this free, one-hour webinar. We’re going to look at specific examples in future webinars — but first, we’re going to focus on the methodology, as it is perhaps the most important piece. The total mindset of "easier," (for us, our co-workers, and our customers) in TechComm is essential to being competitive in today’s world of technical publishing.

      Attendees will learn how to identify things that can be made easier, how we think about improvement in our TechComm activities, and how DITA enables continuous improvement.

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    • Cloud Communications: Unlocking the Power of Team Collaboration Devices
      Cloud Communications: Unlocking the Power of Team Collaboration Devices Dean Suzuki, Technical Architect & Karan Mehta, Technology Solutions Professional Recorded: Jun 14 2017 6:00 pm UTC 30 mins
    • What if meeting logistics could be simple?

      Organizations have long used Microsoft's communication solutions to drive productive meetings. But with new Skype for Business capabilities, the meetings experience has gotten even better. Skype Room Systems and Microsoft Surface Hub help deliver more productive meetings, simply.

      Join this webcast to:
      - Unlock the power of the group with Microsoft Surface Hub, a powerful team collaboration device designed to advance the way people work together naturally
      - See how to transform meeting spaces ranging from small huddle areas to large conference rooms with a collaborative Skype for Business experience that's simple to use, deploy, and manage
      - Find out how to select the right system and audio video peripherals from our partners

      This webcast is part of our Complete cloud communications series. Sign up for this session, or the entire series today!

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    • Why bringing communications (and not just your computing) into the cloud matters
      Why bringing communications (and not just your computing) into the cloud matters Global Cloud Solutions Specialist at Mitel Recorded: Oct 17 2018 9:00 am UTC 49 mins
    • The conversation about the transition to a Cloud-first world is often dominated by Cloud computing but business communications is one of the most affected areas of this transformation.

      The analyst firm MZA predicts that the value of the hosted cloud market will more than triple by 2022 to $7.2 billion worldwide with 2.5x growth in the number of Cloud users.

      IT leaders are increasingly having to do more with less while simultaneously turning their IT and communications infrastructure into something that drives growth. This is happening against a background of changing models of work and the need to continuously improve the customer experience.

      As part of a quest to make life easier for the IT leader of today we will explore why it’s important to also consider your business communications.

      - Why bringing your communications and not just your computing into the cloud matters
      - The relevance of cloud to improving the customer experience
      - How collaboration is boosted in a unified communications environment
      - What paths exist on your journey to the cloud including on-premises, hybrid and cloud

      Andy has a 25 year track record in business communications with a background in senior management roles in Marketing, Sales, and Pre-Sales consultancy. Today Andy leads Mitel Sales and Sales Engineering training initiatives throughout the EMEA and APAC regions.

      This broad experience has given Andy valuable perspectives (both technical and customer use based) for today’s IT and communications leaders and technicians.

      Andy has taken part in some major industry milestones including deploying the first high speed network for the Government and being the design authority on one of the world’s largest switch networks.

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    • Why Connectivity, Collaboration & Unified Communications are the Future
      Why Connectivity, Collaboration & Unified Communications are the Future Mark King, Technical Solutions Professional, Microsoft Corporation Recorded: Mar 8 2017 9:00 pm UTC 23 mins
    • Today, people work on twice as many teams as they did 5 years ago.

      As business becomes increasingly global and cross-functional, silos are breaking down and connectivity is increasing. Working together is the new norm, but different groups have different collaboration needs.

      Office 365 meets the diverse needs of every group, and Microsoft Teams provides them easy access to the information they need to get things done faster.

      Join this webcast to:

      - Meet Microsoft Teams, the new chat-based unified communications workspace in Office 365
      - Learn how Microsoft Teams can simplify and accelerate your teamwork
      - See how Office 365 gives Microsoft Teams its superpowers
      - Learn how to get started and see examples how teams can get more done
      - Join a virtual team’s journey to launch a new product and ramp up sales faster

      This webcast is part of our Collaboration redefined webcast series. Sign up for this session, or the entire series today!

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    • Content Strategy for Technical Communication and Beyond
      Content Strategy for Technical Communication and Beyond Gretyl Kinsey, Consultant, Scriptorium Publishing Recorded: Dec 5 2014 9:00 pm UTC 42 mins
    • Content strategy is about so much more than streamlining your content development process—it's about supporting your organization's business goals. To be truly effective, your content strategy should be global. That means breaking down the barriers that keep the different types of content producers in your organization apart.

      Your organization creates various kinds of content—technical, marketing, training, and more. Your content strategy may begin with tech comm, but it should also account for these other types of content to present a unified message and better serve your brand. This presentation shows how, with a global strategy, all of your content can work together to help your organization succeed.

      About the presenter

      Gretyl Kinsey is a technical consultant with Scriptorium Publishing who specializes in content strategy and tech comm tools and technologies. Since joining Scriptorium in 2011, she has been involved with the development and implementation of content strategies for organizations in a variety of industries. She has experience with every step of the implementation process, from customizing transforms to converting legacy content to helping with follow-on support. She also frequently contributes her graphic design skills to the marketing side of Scriptorium. With a background in journalism and visual communication, she is interested in the convergence between technical and marketing communication, and in content strategies that encourage it.

      This session is part of The Content Wrangler Virtual Summit on Advanced Technical Communication Practices, December 4-5, 2014. Hosted by BrightTALK. Sponsored by SDL, Astoria Software, Acrolinx, oXygen XML Editor, Logos, Scriptorium, and Oberon Technologies.

      Cost: Free
      Recording available to those who register.
      Register: http://bit.ly/1BFnxeU

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    • The Future of Technical Communication is Marketing
      The Future of Technical Communication is Marketing Scott Abel, The Content Wrangler Recorded: Dec 5 2014 7:00 pm UTC 60 mins
    • Once a prospect buys a product or service, the content they interact with is no longer familiar. The instructions provided don't look, feel, or sound anything like the marketing and sales materials that introduced them to your brand. Neither does the service contract, the warranty, the customer support website, the product documentation, nor the training materials.

      The extensive variability in customer experience — and each customer touchpoint — creates a different and inconsistent version of the brand, some that bear little or no resemblance to the brand that executives believe they are building. There are often as many brands as there are touch points.

      For no good reason, the content experience changes drastically -- and not in a good way. That's why organizations that recognize the importance of a unified customer experience have started rethinking what it means to be customer-centric.

      Some forward-thinking organizations are reorganizing customer-facing content creators into teams under one roof. They're breaking down the barriers — the silos — that prevent them from collaborating; from creating a unified customer content experience.

      In this presentation, Scott Abel, The Content Wrangler, discusses the challenges of content inconsistency and incongruity, and why he thinks the future of technical communication is marketing.

      This session is part of The Content Wrangler Virtual Summit on Advanced Technical Communication Practices, December 4-5, 2014. Hosted by BrightTALK. Sponsored by SDL, Astoria Software, Acrolinx, oXygen XML Editor, Logos, Scriptorium, and Oberon Technologies.

      Cost: Free
      Recording available to those who register.
      Register: http://bit.ly/1BFnxeU

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    • Tech Comm Trends: Providing Value as a Generalist in a Sea of Specialists
      Tech Comm Trends: Providing Value as a Generalist in a Sea of Specialists Tom Johnson Upcoming: Jan 15 2019 4:00 pm UTC 60 mins
    • Trends in technical communication can be hard to decipher, even when looking at data. But one underlying trend is that technology seems to be getting more specialized and complex. This trend toward specialization is driving up the value of technical knowledge, making it more prized than writing skills. At the same time, writers are often wearing multiple hats as they work on a variety of generalist writing tasks and a diversity of technical projects. The requirement to be both specialist and generalist makes tech comm a particularly challenging field to navigate.

      Join Scott Abel, The Content Wrangler, and his special guest, Tom Johnson, for this free one-hour webinar. Tom will talk about the growing complexity in the technology landscape that is ratcheting up the importance of technical knowledge in organizations, and overshadowing writing skills. Creating documentation is becoming more of a collaborative effort with engineers due to the increasing level of complexity and specialization in the technology landscape.Specialized knowledge about writing and language doesn't seem to have as much weight in the workplace as technical knowledge. Join Scott and Tom for a lively discussion about these recent trends in tech comm.


      ABOUT TOM JOHNSON

      Tom Johnson is a senior technical writer for Amazon in Sunnyvale, California, who is best known for his blog “I’d Rather Be Writing,” on technical communication topics. The blog has one of the largest followings of technical communicators online. Additionally, Tom has created an extensive web API documentation course (http:/idratherbewriting.com/learnapidoc) that has helped hundreds of technical writers transition into API documentation. Lately, he has been working on a series of essays around information design (http://idratherbewriting.com/simplifying-complexity) for simplifying complexity. Tom has given more than 90 presentations over the past decade at various technical communication events.

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    • WAN and 5G: Expanding IoT Connectivity
      WAN and 5G: Expanding IoT Connectivity Syed Zaeem Hosain, Chief Technical Officer, Aeris Communications Recorded: Jun 7 2018 6:00 pm UTC 56 mins
    • Future generations of wireless connectivity systems will surpass what we have available today. And that future is not too far off. To make better use of the available cellular spectrum, companies will sunset existing protocols for newer, faster, and more secure technologies.

      Join Aeris for this live webinar where we will outline the benefits, challenges, new pathways, and unlimited opportunities of IoT connectivity, WAN, and 5G.

      Covered topics include:
      • Future generations of wireless connectivity systems: Surpassing what is available today.
      • Rethinking the spectrum: Greater speeds, more data, security issues, and what it means for businesses.
      • 5G and WAN: Creating new use case opportunities with advanced technologies.

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    • Virtualizing Media Broadcast: TV Transformed
      Virtualizing Media Broadcast: TV Transformed Steve Reynolds - Imagine Communications, Limor Schafman - TIA Recorded: Nov 17 2017 4:00 pm UTC 46 mins
    • Broadcast media is undergoing wholesale change due to demands from consumers, competitors, and creative opportunity for new types of content. Virtualization at multiple points of the distribution and delivery network is recognized as the only way to meet these demands. This webcast will review in detail the technologies involved in the virtualization of broadcast media, from network, to master control centers, to edge device delivery.

      Speakers:
      Steve Reynolds, CTO, Imagine Communications

      Steve Reynolds is Chief Technology Officer at Imagine Communications and responsible for the technical strategy and roadmap of the company, as well as managing business development, partner relationships, and M&A activity. Reynolds brings 20 years of technology leadership in the cable industry to Imagine Communications. At Comcast, he served as Senior Vice President of Premises Technology overseeing the strategy, roadmap and development of all technologies employed in service delivery to the customer premises. Prior to Comcast, Reynolds was Senior Vice President of Technology at OpenTV Incorporated, a world leader in digital and interactive television technology.

      Host: Limor Schafman, Content Development Director, TIA


      NOT BICSI accredited.

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    • Tracking and Controlling Technical Documentation Projects
      Tracking and Controlling Technical Documentation Projects Barry Saiff, Saiff Solutions Recorded: Dec 14 2017 4:00 pm UTC 59 mins
    • Ten years ago, The Content Wrangler published details about a survey that found most documentation managers don’t use metrics as a performance measure. Has that changed? Have documentation managers stuck to their old, metric-less ways, or have they all become “quants” in 10 years’ time?

      Join Paul Perrotta, sitting in for Scott Abel, The Content Wrangler, and his special guest, Barry Saiff, CEO of Saiff Solutions. Barry is the author of The Seven Habits of Highly Effective Technical Communications Leaders, and a 30-year veteran documentation leader. He will lead a discussion about the ins and outs of calculating costs and return on investment for documentation projects.

      Attendees will learn from the results of a real-world case study of a technical documentation project that required technical writing, technical illustrations, and a couple of key metrics: cost per page and pages per date. You’ll learn how difficult it was for the team to track, calculate, and report these seemingly simple numbers and how they overcame these challenges. You’ll discover the connection between measurement and process design and learn valuable lessons that should help you avoid getting lost in the weeds of data- and cost-tracking.

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