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    • Optimize Agility and Management with Voice Services & Unified Communications
      Optimize Agility and Management with Voice Services & Unified Communications Tariq Hameed, Technical Architect, Unified Communications Recorded: Jun 22 2017 8:00 pm UTC 46 mins
    • Cloud PBX in Office 365 provides the features you need to eliminate traditional PBX systems and the associated costs. It includes common calling features like transfer, hold, and call resume, allowing your assistance to receive calls on your behalf or answer calls for other team members when they're unavailable.

      PSTN Calling offers local, long distance, and international calling, so you can reach the people who are important to your business with a choice of calling plans.

      Join this webcast to:
      - Learn how to protect your privacy and intellectual property with built-in encryption
      - Find out about rapid provisioning to get, assign, and use new phone numbers in minutes
      - Discover number porting, which allows you to use your existing phone numbers with Microsoft calling plans

      This webcast is part of our Complete cloud communications series. Sign up for this session, or the entire series today!

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    • The Globalization of Technical Writing: Threat or Opportunity?
      The Globalization of Technical Writing: Threat or Opportunity? Scott Abel, The Content Wrangler & technical communication management strategist, Barry Saiff Recorded: Jun 13 2014 5:00 pm UTC 60 mins
    • Outsourcing is becoming ubiquitous. The growth of outsourcing is driven by powerful economic forces. The impact of outsourcing on a company or a team can be huge, and either beneficial or harmful. Technical writing outsourcing is not yet as widespread as the outsourcing of other functions, but it exists and is growing. For example, senior technical writers with decades of experience can now be found in many countries around the world, and on every continent.

      If you are a manager responsible for technical communication or for outsourcing decisions, join Scott Abel, The Content Wrangler, for this informative, free, one-hour webinar featuring technical communication management strategist, Barry Saiff. Barry will introduce you to the potential pitfalls and the key success factors for technical writing outsourcing efforts, and enable you to begin to determine the best way forward for your organization. If you are a technical communicator or a leader or manager of technical writers, this webinar will help you to understand why and how outsourcing is changing the profession, and how you can play an effective role in influencing the outsourcing decisions that will impact your organization, and your career.

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    • Thinking Strategically About Technical Communication: tcworld 2013 Preview
      Thinking Strategically About Technical Communication: tcworld 2013 Preview Paul Perrotta, Ben Jackson, Sarah O'Keefe and Charles Cooper Recorded: Jul 23 2013 5:00 pm UTC 59 mins
    • Each year The Content Wrangler hosts a three-day track on content strategy for attendees of the world's largest annual technical communication event, the tcworld conference and tekom Trade Fair. This year's event takes place November 6-8, 2013 in Wiesbaden, Germany and our track is loaded with presentations and mini-workshops designed to help you think strategically about the content you create.

      Join Scott Abel, The Content Wrangler, for a discussion with several of the presenters in the content strategy track. You'll hear from Paul Perrotta and Ben Jackson (Juniper Networks) about their focus on the customer experience; Sarah O'Keefe (Scriptorium Publishing) on the need for speed in technical communication projects, and Charles Cooper on advanced visualization techniques every technical communication professional needs to understand.

      One lucky registrant will win free admission to the tcworld conference and tekom Trade Fair -- an $1150 value.

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    • Content Strategy Lessons Learned from the Enterprise Trenches
      Content Strategy Lessons Learned from the Enterprise Trenches Eeshita Grover, Senior Manager, Technical Communications at Cisco Recorded: Jan 24 2017 6:00 pm UTC 57 mins
    • Content strategists are critical to business success. In addition to helping organizations create relevant content, they often are called upon to help spot content production bottlenecks, improve authoring performance, detect existing content challenges, and develop plans for content overcoming content creation, management, and delivery challenges. They're the connective tissue between the organization, its content development teams, and the communication products provided to both prospects and customers alike.

      Join Scott Abel, The Content Wrangler, and Eeshita Grover, Senior Manager, Technical Communications at Cisco, for this free, one-hour webinar about the evolving role of the enterprise content strategist. Attendees will learn what makes a successful content strategist, how the role fits into an organization, and how content strategists  can impact the customers they serve. Key takeaways include a discussion about the various skills required to become a content strategist, the tools necessary for planning a content strategy, and how to build buy-in for content strategy projects with upper-level management.

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    • Why You Should Care About Findability
      Why You Should Care About Findability Scott Abel, The Content Wrangler and Cheryl Landes, Technical Communications Consultant Recorded: Sep 26 2016 5:00 pm UTC 48 mins
    • You finished your amazing content and released it to the public. You eagerly await the day that it’s cherished and consumed. But no one uses it, and you don’t know why. After all, it’s the best content on the planet. 

      So what happened? In your rush to release this incredible content, you missed one important step—making it findable.

      How do you make content findable? For starters, come to this webinar. Join Scott Abel, The Content Wrangler and Cheryl Landes, Technical Communications Consultant and owner of Tabby Cat Communications, where you will be introduced to the world of findability. Cheryl will explain why findability is important and share tips for allowing your content to be discovered and retrieved whenever and wherever your users need it.

      You’ll understand what findability is, learn why findability is important in discovering and using content, and learn tips on how to make content findable whenever and wherever your users need it. Don’t miss this informative webinar—your content will thank you for it.

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    • The Easy Formula: Continuous Improvement in Technical Communication
      The Easy Formula: Continuous Improvement in Technical Communication Patrick Bosek, Jorsek LLC Recorded: Oct 31 2017 5:00 pm UTC 62 mins
    • Making things easier in TechComm is a combination of process, tools, and methodology. In this webinar, we’ll discuss the way Jorsek LLC thinks about TechComm activities and our general approach to making them easier and more efficient.

      Join me, Scott Abel, The Content Wrangler, and my special guest, Patrick Bosek, co-founder of Jorsek LLC, for this free, one-hour webinar. We’re going to look at specific examples in future webinars — but first, we’re going to focus on the methodology, as it is perhaps the most important piece. The total mindset of "easier," (for us, our co-workers, and our customers) in TechComm is essential to being competitive in today’s world of technical publishing.

      Attendees will learn how to identify things that can be made easier, how we think about improvement in our TechComm activities, and how DITA enables continuous improvement.

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    • Cloud Communications: Unlocking the Power of Team Collaboration Devices
      Cloud Communications: Unlocking the Power of Team Collaboration Devices Dean Suzuki, Technical Architect & Karan Mehta, Technology Solutions Professional Recorded: Jun 14 2017 6:00 pm UTC 30 mins
    • What if meeting logistics could be simple?

      Organizations have long used Microsoft's communication solutions to drive productive meetings. But with new Skype for Business capabilities, the meetings experience has gotten even better. Skype Room Systems and Microsoft Surface Hub help deliver more productive meetings, simply.

      Join this webcast to:
      - Unlock the power of the group with Microsoft Surface Hub, a powerful team collaboration device designed to advance the way people work together naturally
      - See how to transform meeting spaces ranging from small huddle areas to large conference rooms with a collaborative Skype for Business experience that's simple to use, deploy, and manage
      - Find out how to select the right system and audio video peripherals from our partners

      This webcast is part of our Complete cloud communications series. Sign up for this session, or the entire series today!

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    • Why Connectivity, Collaboration & Unified Communications are the Future
      Why Connectivity, Collaboration & Unified Communications are the Future Mark King, Technical Solutions Professional, Microsoft Corporation Recorded: Mar 8 2017 9:00 pm UTC 23 mins
    • Today, people work on twice as many teams as they did 5 years ago.

      As business becomes increasingly global and cross-functional, silos are breaking down and connectivity is increasing. Working together is the new norm, but different groups have different collaboration needs.

      Office 365 meets the diverse needs of every group, and Microsoft Teams provides them easy access to the information they need to get things done faster.

      Join this webcast to:

      - Meet Microsoft Teams, the new chat-based unified communications workspace in Office 365
      - Learn how Microsoft Teams can simplify and accelerate your teamwork
      - See how Office 365 gives Microsoft Teams its superpowers
      - Learn how to get started and see examples how teams can get more done
      - Join a virtual team’s journey to launch a new product and ramp up sales faster

      This webcast is part of our Collaboration redefined webcast series. Sign up for this session, or the entire series today!

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    • Content Strategy for Technical Communication and Beyond
      Content Strategy for Technical Communication and Beyond Gretyl Kinsey, Consultant, Scriptorium Publishing Recorded: Dec 5 2014 9:00 pm UTC 42 mins
    • Content strategy is about so much more than streamlining your content development process—it's about supporting your organization's business goals. To be truly effective, your content strategy should be global. That means breaking down the barriers that keep the different types of content producers in your organization apart.

      Your organization creates various kinds of content—technical, marketing, training, and more. Your content strategy may begin with tech comm, but it should also account for these other types of content to present a unified message and better serve your brand. This presentation shows how, with a global strategy, all of your content can work together to help your organization succeed.

      About the presenter

      Gretyl Kinsey is a technical consultant with Scriptorium Publishing who specializes in content strategy and tech comm tools and technologies. Since joining Scriptorium in 2011, she has been involved with the development and implementation of content strategies for organizations in a variety of industries. She has experience with every step of the implementation process, from customizing transforms to converting legacy content to helping with follow-on support. She also frequently contributes her graphic design skills to the marketing side of Scriptorium. With a background in journalism and visual communication, she is interested in the convergence between technical and marketing communication, and in content strategies that encourage it.

      This session is part of The Content Wrangler Virtual Summit on Advanced Technical Communication Practices, December 4-5, 2014. Hosted by BrightTALK. Sponsored by SDL, Astoria Software, Acrolinx, oXygen XML Editor, Logos, Scriptorium, and Oberon Technologies.

      Cost: Free
      Recording available to those who register.
      Register: http://bit.ly/1BFnxeU

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    • The Future of Technical Communication is Marketing
      The Future of Technical Communication is Marketing Scott Abel, The Content Wrangler Recorded: Dec 5 2014 7:00 pm UTC 60 mins
    • Once a prospect buys a product or service, the content they interact with is no longer familiar. The instructions provided don't look, feel, or sound anything like the marketing and sales materials that introduced them to your brand. Neither does the service contract, the warranty, the customer support website, the product documentation, nor the training materials.

      The extensive variability in customer experience — and each customer touchpoint — creates a different and inconsistent version of the brand, some that bear little or no resemblance to the brand that executives believe they are building. There are often as many brands as there are touch points.

      For no good reason, the content experience changes drastically -- and not in a good way. That's why organizations that recognize the importance of a unified customer experience have started rethinking what it means to be customer-centric.

      Some forward-thinking organizations are reorganizing customer-facing content creators into teams under one roof. They're breaking down the barriers — the silos — that prevent them from collaborating; from creating a unified customer content experience.

      In this presentation, Scott Abel, The Content Wrangler, discusses the challenges of content inconsistency and incongruity, and why he thinks the future of technical communication is marketing.

      This session is part of The Content Wrangler Virtual Summit on Advanced Technical Communication Practices, December 4-5, 2014. Hosted by BrightTALK. Sponsored by SDL, Astoria Software, Acrolinx, oXygen XML Editor, Logos, Scriptorium, and Oberon Technologies.

      Cost: Free
      Recording available to those who register.
      Register: http://bit.ly/1BFnxeU

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    • Virtualizing Media Broadcast: TV Transformed
      Virtualizing Media Broadcast: TV Transformed Steve Reynolds - Imagine Communications, Limor Schafman - TIA Recorded: Nov 17 2017 4:00 pm UTC 46 mins
    • Broadcast media is undergoing wholesale change due to demands from consumers, competitors, and creative opportunity for new types of content. Virtualization at multiple points of the distribution and delivery network is recognized as the only way to meet these demands. This webcast will review in detail the technologies involved in the virtualization of broadcast media, from network, to master control centers, to edge device delivery.

      Speakers:
      Steve Reynolds, CTO, Imagine Communications

      Steve Reynolds is Chief Technology Officer at Imagine Communications and responsible for the technical strategy and roadmap of the company, as well as managing business development, partner relationships, and M&A activity. Reynolds brings 20 years of technology leadership in the cable industry to Imagine Communications. At Comcast, he served as Senior Vice President of Premises Technology overseeing the strategy, roadmap and development of all technologies employed in service delivery to the customer premises. Prior to Comcast, Reynolds was Senior Vice President of Technology at OpenTV Incorporated, a world leader in digital and interactive television technology.

      Host: Limor Schafman, Content Development Director, TIA


      NOT BICSI accredited.

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    • Tracking and Controlling Technical Documentation Projects
      Tracking and Controlling Technical Documentation Projects Barry Saiff, Saiff Solutions Upcoming: Dec 14 2017 4:00 pm UTC 60 mins
    • Ten years ago, The Content Wrangler published details about a survey that found most documentation managers don’t use metrics as a performance measure. Has that changed? Have documentation managers stuck to their old, metric-less ways, or have they all become “quants” in 10 years’ time?

      Join me, Scott Abel, The Content Wrangler, and my special guest, Barry Saiff, CEO of Saiff Solutions. Barry is the author of The Seven Habits of Highly Effective Technical Communications Leaders, and a 30-year veteran documentation leader. He will lead a discussion about the ins and outs of calculating costs and return on investment for documentation projects.

      Attendees will learn from the results of a real-world case study of a technical documentation project that required technical writing, technical illustrations, and a couple of key metrics: cost per page and pages per date. You’ll learn how difficult it was for the team to track, calculate, and report these seemingly simple numbers and how they overcame these challenges. You’ll discover the connection between measurement and process design and learn valuable lessons that should help you avoid getting lost in the weeds of data- and cost-tracking.

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    • End-to-End Architecture for NFV Cloud Communications
      End-to-End Architecture for NFV Cloud Communications Douglas Tait, Director Oracle Communications Solutions Marketing Recorded: Aug 16 2016 3:00 pm UTC 49 mins
    • As cloud technologies revolutionize the business model of enterprise computing, the telecommunications industry is leveraging the potential of Network Function Virtualization (NFV) as a telco flavor of network cloud computing. Cloud computing in communications opens the market to CSPs or Enterprises to take advantage of communications services without owning the equipment or the network – similar to cloud computing in enterprises where the actual computing is done in a data center not owned by the customer. The full range of NFV benefits can be better realized by adopting a fresh approach to service development, instantiation and configuration that builds on the strengths of this computing model. With the NFV and cloud computing approach, services are built differently and run differently but should be consumed like services based on a legacy, non-NFV platforms. These new differences require a new model of thinking, consideration of the inherent trade-offs when planning solutions or services and an understanding of the design patterns that achieve the best results in the most efficient way. This webcast will cover –
      -Cloud business model for driving NFV services
      -The timeline on how to get to Cloud Communications
      -The VNF Cloud requirements for Communications

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    • Become A Communication Architect: How to present to a non-technical audience
      Become A Communication Architect: How to present to a non-technical audience Kris Zimmerman Recorded: Dec 17 2015 7:00 pm UTC 40 mins
    • Have you ever struggled to get your key message or communication understood? Do you find that your ideas and proposals are often stalled or not acted upon? Do you find yourself struggling to reduce content for a key presentation? If the answer to any of these is YES, then perhaps this webinar is for you.

      Kristin Zimmerman is the EVP of Global Sales at Akkadian Labs and has held previous leadership positions at Cisco, Avaya, and Xerox. Over her tenure, she has embraced a simple architecture for high impact communication and presentations. Inspired by the book, “As We Speak” Kristin has developed her own architecture and has coached others to do the same.

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    • Beyond open access: Exciting new strategies for science communication
      Beyond open access: Exciting new strategies for science communication Mr. Satyajit Rout Recorded: Oct 26 2017 1:30 pm UTC 62 mins
    • Brief:
      Why do authors choose to publish open access? In an ongoing survey by Editage Insights, many authors cite the main reason as “to increase research outreach”. But with more and more research papers being published every year, and more authors choosing the open access route than before, even open access is not enough to give your research the exposure it needs. Moreover, as a scientist, a publication is no longer the end of your research lifecycle. It’s increasingly important for you to find ways to make your research stand out and show its impact on society at large.
      This webinar introduces strategies you can adopt as an author to explain to broad audiences why your findings are important and how your work contributes to society. We will discuss the benefits of science communication in maximizing research impact, demonstrate the different content formats you can use to share your work, and offer you practical examples of what your peers are doing to increase the visibility of their work.

      Who is this for?
      Researchers in academia from scientific, technical, engineering, and medical disciplines; early career and multidisciplinary researchers; senior scientists; university research impact offices and communication/media cells

      This webinar will be conducted in English

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    • Content Leadership Forum: How to Be an Effective Tech Comm Intrapreneur
      Content Leadership Forum: How to Be an Effective Tech Comm Intrapreneur Barry Saiff, Saiff Solutions and Dave Wilks Recorded: Oct 5 2017 5:00 pm UTC 60 mins
    • As a technical communication professional, you know your work is valuable. But what if you're called upon to define, defend, and promote that value? Is it enough to say that good technical content reduces customer support costs? No, it’s not.

      Join me, Scott Abel, The Content Wrangler, and technical communication management experts, Barry Saiff, CEO of Saiff Solutions, and Dave Wilks, Senior Technical Writer at Cloud Elements, for a free one-hour webinar to explore what it takes to communicate value to upper management effectively.

      You’ll discover how adopting an “intrapreneurial" mindset can help you sell the value of innovative ideas, new approaches, and improvements in technology. And, you’ll leave equipped with practical actions you can take to convince “bottom-line” focused management that spending money on technical documentation can help them achieve their business goals.

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    • Documentation Leadership: Dealing with People Issues in Technical Documentation
      Documentation Leadership: Dealing with People Issues in Technical Documentation Barry Saiff, Saiff Solutions Recorded: Nov 9 2017 6:00 pm UTC 60 mins
    • Documentation leaders are knee-deep in technical communications issues, but rarely get help on people side of the fence. If that sounds familiar, you’re not alone. Effectively managing technical writers and smart documentation teams requires leaders equipped to tackle an increasing variety of “people issues.” We’re here to help.

      Join guest host, Paul Perrotta, and Barry Saiff—Founder and CEO of Saiff Solutions, author of The Seven Habits of Highly Effective Technical Communications Leaders, and a 30-year veteran documentation leader—for a discussion about the staff management challenges that many documentation leaders face but rarely talk about.

      Attend this webinar to learn how to you can overcome some of the most difficult-to-solve "people issues.” You’ll discover a wealth of resources you already have at your disposal to help you resolve interpersonal challenges.

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    • DDS Technical Overview Part III - Using DDS to Secure Data Communications
      DDS Technical Overview Part III - Using DDS to Secure Data Communications Larry Johnson, OMG; Nina Tucker, Twin Oaks Computing; Gerardo Pardo-Castellote, RTI; Angelo Corsaro, PrismTech Recorded: Nov 16 2017 4:00 pm UTC 53 mins
    • Introduced in 2004, the Data Distribution Service has developed into a mature and proven connectivity standard within the IIoT. Today, DDS is at the heart of a large number of mission- and business-critical systems such as, Air Traffic Control and Management, Train Control Systems, Energy Production Systems, Medical Devices, Autonomous Vehicles, and Smart Cities. Considering the technological trends towards data-centricity and the rate of adoption, tomorrow DDS will be at the heart of an incredible number of Industrial IoT (IIoT) systems.

      To help you become an expert in DDS and expand your skills in the growing DDS market, Object Management Group offers this DDS technical oveview webinar series covering three key areas: (1) the essence of DDS and data-centric systems, (2) how to effectively exploit DDS Quality of Service to build applications that perform and scale, and (3) securing your distributed DDS system.

      This webinar, Part III of the OMG DDS Webinar series, will take an in-depth look at the latest advances in the DDS standards to meet the demanding cyber-security requirements of today’s industrial connected systems. From authentication and access control to integrity and encryption, learn how to leverage DDS Security features to secure your connected system against cyber attacks, while maintaining a flexible, scalable architecture. Presented by Nina Tucker, Vice President of Twin Oaks Computing.

      Part I of the OMG DDS Webinar Series: Introduction to DDS and Key Abstractions presented by Angelo Corsaro, Ph.D., of ADLink Technologies and co-chair of OMG's DDS Special Interest Group, is available here: https://www.brighttalk.com/webcast/12231/252365

      Part II of the OMG DDS Webinar series: Applying DDS QoS to Solve Real-World Problems, presented by Gerardo Pardo-Castellote, Ph.D., CTO of RTI and Co-Chair of OMG's DDS Special Interest Group, is available here: https://www.brighttalk.com/webcast/12231/252387

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