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    • Advanced Practices in Technical Communication Management — A Panel Discussion
      Advanced Practices in Technical Communication Management — A Panel Discussion Paul Perrotta, Eeshita Grover, Craig Prior, and Joe Gelb Recorded: Jan 24 2018 6:00 pm UTC 60 mins
    • Join us for a panel discussion designed to help you identify—and overcome—the big challenges associated with digital product content delivery. Join host Paul Perrotta, formerly Senior Director of Information Experience at Juniper Networks, Eeshita Grover of Cisco, Craig Prior, Director of Technical Communications at Mastercard, and Joe Gelb of Zoomin Software for this lively panel discussion. The panelists will share lessons learned that you can use to develop a streamlined content delivery process that takes advantage of modern content creation and management practices, and prepares your content to support emerging delivery technologies such as chatbots, voice interfaces, the Internet of Things, and augmented reality.
       
      Attendees will learn about:
      –Increasing speed to delivery without sacrificing quality
      –Having consistent access to all of your technical content, no matter the source format
      –Exposing the right content to the right audience 
      –The value of scenario-based content design
      –Optimizing the maintainability of content over time
      –Building trust around your content
      –Preparing your content to support emerging technologies

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    • Optimize Agility and Management with Voice Services & Unified Communications
      Optimize Agility and Management with Voice Services & Unified Communications Tariq Hameed, Technical Architect, Unified Communications Recorded: Jun 22 2017 8:00 pm UTC 46 mins
    • Cloud PBX in Office 365 provides the features you need to eliminate traditional PBX systems and the associated costs. It includes common calling features like transfer, hold, and call resume, allowing your assistance to receive calls on your behalf or answer calls for other team members when they're unavailable.

      PSTN Calling offers local, long distance, and international calling, so you can reach the people who are important to your business with a choice of calling plans.

      Join this webcast to:
      - Learn how to protect your privacy and intellectual property with built-in encryption
      - Find out about rapid provisioning to get, assign, and use new phone numbers in minutes
      - Discover number porting, which allows you to use your existing phone numbers with Microsoft calling plans

      This webcast is part of our Complete cloud communications series. Sign up for this session, or the entire series today!

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    • The Globalization of Technical Writing: Threat or Opportunity?
      The Globalization of Technical Writing: Threat or Opportunity? Scott Abel, The Content Wrangler & technical communication management strategist, Barry Saiff Recorded: Jun 13 2014 5:00 pm UTC 60 mins
    • Outsourcing is becoming ubiquitous. The growth of outsourcing is driven by powerful economic forces. The impact of outsourcing on a company or a team can be huge, and either beneficial or harmful. Technical writing outsourcing is not yet as widespread as the outsourcing of other functions, but it exists and is growing. For example, senior technical writers with decades of experience can now be found in many countries around the world, and on every continent.

      If you are a manager responsible for technical communication or for outsourcing decisions, join Scott Abel, The Content Wrangler, for this informative, free, one-hour webinar featuring technical communication management strategist, Barry Saiff. Barry will introduce you to the potential pitfalls and the key success factors for technical writing outsourcing efforts, and enable you to begin to determine the best way forward for your organization. If you are a technical communicator or a leader or manager of technical writers, this webinar will help you to understand why and how outsourcing is changing the profession, and how you can play an effective role in influencing the outsourcing decisions that will impact your organization, and your career.

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    • Digital Workplace of the Future: Enabling Human Communication in Your Workplace
      Digital Workplace of the Future: Enabling Human Communication in Your Workplace Richard Townhill, VP Product Marketing, RingCentral Recorded: Sep 19 2018 6:00 pm UTC 34 mins
    • The cloud is changing the way we work. Disruptive technologies and business models are creating new opportunities to engage with co-workers, companies, and customers. However, workers are using an average of four communications apps each day, checking these 10 times an hour—leading to 32 days of productivity wasted each year.

      But the goal of the digital workplace should not be to just provide the technical connections, but also human connections. This is the context in which Richard Townhill, VP Product Marketing at RingCentral, will discuss:

      - App overload and its impact on workflow
      - Evolving market trends and communications models
      - New opportunities for single app communications experiences

      Richard’s presentation will be followed by a brief demo of a business workflow using the RingCentral unified app.

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    • Thinking Strategically About Technical Communication: tcworld 2013 Preview
      Thinking Strategically About Technical Communication: tcworld 2013 Preview Paul Perrotta, Ben Jackson, Sarah O'Keefe and Charles Cooper Recorded: Jul 23 2013 5:00 pm UTC 59 mins
    • Each year The Content Wrangler hosts a three-day track on content strategy for attendees of the world's largest annual technical communication event, the tcworld conference and tekom Trade Fair. This year's event takes place November 6-8, 2013 in Wiesbaden, Germany and our track is loaded with presentations and mini-workshops designed to help you think strategically about the content you create.

      Join Scott Abel, The Content Wrangler, for a discussion with several of the presenters in the content strategy track. You'll hear from Paul Perrotta and Ben Jackson (Juniper Networks) about their focus on the customer experience; Sarah O'Keefe (Scriptorium Publishing) on the need for speed in technical communication projects, and Charles Cooper on advanced visualization techniques every technical communication professional needs to understand.

      One lucky registrant will win free admission to the tcworld conference and tekom Trade Fair -- an $1150 value.

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    • Content Strategy Lessons Learned from the Enterprise Trenches
      Content Strategy Lessons Learned from the Enterprise Trenches Eeshita Grover, Senior Manager, Technical Communications at Cisco Recorded: Jan 24 2017 6:00 pm UTC 57 mins
    • Content strategists are critical to business success. In addition to helping organizations create relevant content, they often are called upon to help spot content production bottlenecks, improve authoring performance, detect existing content challenges, and develop plans for content overcoming content creation, management, and delivery challenges. They're the connective tissue between the organization, its content development teams, and the communication products provided to both prospects and customers alike.

      Join Scott Abel, The Content Wrangler, and Eeshita Grover, Senior Manager, Technical Communications at Cisco, for this free, one-hour webinar about the evolving role of the enterprise content strategist. Attendees will learn what makes a successful content strategist, how the role fits into an organization, and how content strategists  can impact the customers they serve. Key takeaways include a discussion about the various skills required to become a content strategist, the tools necessary for planning a content strategy, and how to build buy-in for content strategy projects with upper-level management.

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    • Why You Should Care About Findability
      Why You Should Care About Findability Scott Abel, The Content Wrangler and Cheryl Landes, Technical Communications Consultant Recorded: Sep 26 2016 5:00 pm UTC 48 mins
    • You finished your amazing content and released it to the public. You eagerly await the day that it’s cherished and consumed. But no one uses it, and you don’t know why. After all, it’s the best content on the planet. 

      So what happened? In your rush to release this incredible content, you missed one important step—making it findable.

      How do you make content findable? For starters, come to this webinar. Join Scott Abel, The Content Wrangler and Cheryl Landes, Technical Communications Consultant and owner of Tabby Cat Communications, where you will be introduced to the world of findability. Cheryl will explain why findability is important and share tips for allowing your content to be discovered and retrieved whenever and wherever your users need it.

      You’ll understand what findability is, learn why findability is important in discovering and using content, and learn tips on how to make content findable whenever and wherever your users need it. Don’t miss this informative webinar—your content will thank you for it.

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    • The Easy Formula: Continuous Improvement in Technical Communication
      The Easy Formula: Continuous Improvement in Technical Communication Patrick Bosek, Jorsek LLC Recorded: Oct 31 2017 5:00 pm UTC 62 mins
    • Making things easier in TechComm is a combination of process, tools, and methodology. In this webinar, we’ll discuss the way Jorsek LLC thinks about TechComm activities and our general approach to making them easier and more efficient.

      Join me, Scott Abel, The Content Wrangler, and my special guest, Patrick Bosek, co-founder of Jorsek LLC, for this free, one-hour webinar. We’re going to look at specific examples in future webinars — but first, we’re going to focus on the methodology, as it is perhaps the most important piece. The total mindset of "easier," (for us, our co-workers, and our customers) in TechComm is essential to being competitive in today’s world of technical publishing.

      Attendees will learn how to identify things that can be made easier, how we think about improvement in our TechComm activities, and how DITA enables continuous improvement.

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    • Cloud Communications: Unlocking the Power of Team Collaboration Devices
      Cloud Communications: Unlocking the Power of Team Collaboration Devices Dean Suzuki, Technical Architect & Karan Mehta, Technology Solutions Professional Recorded: Jun 14 2017 6:00 pm UTC 30 mins
    • What if meeting logistics could be simple?

      Organizations have long used Microsoft's communication solutions to drive productive meetings. But with new Skype for Business capabilities, the meetings experience has gotten even better. Skype Room Systems and Microsoft Surface Hub help deliver more productive meetings, simply.

      Join this webcast to:
      - Unlock the power of the group with Microsoft Surface Hub, a powerful team collaboration device designed to advance the way people work together naturally
      - See how to transform meeting spaces ranging from small huddle areas to large conference rooms with a collaborative Skype for Business experience that's simple to use, deploy, and manage
      - Find out how to select the right system and audio video peripherals from our partners

      This webcast is part of our Complete cloud communications series. Sign up for this session, or the entire series today!

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    • Why Connectivity, Collaboration & Unified Communications are the Future
      Why Connectivity, Collaboration & Unified Communications are the Future Mark King, Technical Solutions Professional, Microsoft Corporation Recorded: Mar 8 2017 9:00 pm UTC 23 mins
    • Today, people work on twice as many teams as they did 5 years ago.

      As business becomes increasingly global and cross-functional, silos are breaking down and connectivity is increasing. Working together is the new norm, but different groups have different collaboration needs.

      Office 365 meets the diverse needs of every group, and Microsoft Teams provides them easy access to the information they need to get things done faster.

      Join this webcast to:

      - Meet Microsoft Teams, the new chat-based unified communications workspace in Office 365
      - Learn how Microsoft Teams can simplify and accelerate your teamwork
      - See how Office 365 gives Microsoft Teams its superpowers
      - Learn how to get started and see examples how teams can get more done
      - Join a virtual team’s journey to launch a new product and ramp up sales faster

      This webcast is part of our Collaboration redefined webcast series. Sign up for this session, or the entire series today!

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    • Content Strategy for Technical Communication and Beyond
      Content Strategy for Technical Communication and Beyond Gretyl Kinsey, Consultant, Scriptorium Publishing Recorded: Dec 5 2014 9:00 pm UTC 42 mins
    • Content strategy is about so much more than streamlining your content development process—it's about supporting your organization's business goals. To be truly effective, your content strategy should be global. That means breaking down the barriers that keep the different types of content producers in your organization apart.

      Your organization creates various kinds of content—technical, marketing, training, and more. Your content strategy may begin with tech comm, but it should also account for these other types of content to present a unified message and better serve your brand. This presentation shows how, with a global strategy, all of your content can work together to help your organization succeed.

      About the presenter

      Gretyl Kinsey is a technical consultant with Scriptorium Publishing who specializes in content strategy and tech comm tools and technologies. Since joining Scriptorium in 2011, she has been involved with the development and implementation of content strategies for organizations in a variety of industries. She has experience with every step of the implementation process, from customizing transforms to converting legacy content to helping with follow-on support. She also frequently contributes her graphic design skills to the marketing side of Scriptorium. With a background in journalism and visual communication, she is interested in the convergence between technical and marketing communication, and in content strategies that encourage it.

      This session is part of The Content Wrangler Virtual Summit on Advanced Technical Communication Practices, December 4-5, 2014. Hosted by BrightTALK. Sponsored by SDL, Astoria Software, Acrolinx, oXygen XML Editor, Logos, Scriptorium, and Oberon Technologies.

      Cost: Free
      Recording available to those who register.
      Register: http://bit.ly/1BFnxeU

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    • The Future of Technical Communication is Marketing
      The Future of Technical Communication is Marketing Scott Abel, The Content Wrangler Recorded: Dec 5 2014 7:00 pm UTC 60 mins
    • Once a prospect buys a product or service, the content they interact with is no longer familiar. The instructions provided don't look, feel, or sound anything like the marketing and sales materials that introduced them to your brand. Neither does the service contract, the warranty, the customer support website, the product documentation, nor the training materials.

      The extensive variability in customer experience — and each customer touchpoint — creates a different and inconsistent version of the brand, some that bear little or no resemblance to the brand that executives believe they are building. There are often as many brands as there are touch points.

      For no good reason, the content experience changes drastically -- and not in a good way. That's why organizations that recognize the importance of a unified customer experience have started rethinking what it means to be customer-centric.

      Some forward-thinking organizations are reorganizing customer-facing content creators into teams under one roof. They're breaking down the barriers — the silos — that prevent them from collaborating; from creating a unified customer content experience.

      In this presentation, Scott Abel, The Content Wrangler, discusses the challenges of content inconsistency and incongruity, and why he thinks the future of technical communication is marketing.

      This session is part of The Content Wrangler Virtual Summit on Advanced Technical Communication Practices, December 4-5, 2014. Hosted by BrightTALK. Sponsored by SDL, Astoria Software, Acrolinx, oXygen XML Editor, Logos, Scriptorium, and Oberon Technologies.

      Cost: Free
      Recording available to those who register.
      Register: http://bit.ly/1BFnxeU

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    • WAN and 5G: Expanding IoT Connectivity
      WAN and 5G: Expanding IoT Connectivity Syed Zaeem Hosain, Chief Technical Officer, Aeris Communications Recorded: Jun 7 2018 6:00 pm UTC 56 mins
    • Future generations of wireless connectivity systems will surpass what we have available today. And that future is not too far off. To make better use of the available cellular spectrum, companies will sunset existing protocols for newer, faster, and more secure technologies.

      Join Aeris for this live webinar where we will outline the benefits, challenges, new pathways, and unlimited opportunities of IoT connectivity, WAN, and 5G.

      Covered topics include:
      • Future generations of wireless connectivity systems: Surpassing what is available today.
      • Rethinking the spectrum: Greater speeds, more data, security issues, and what it means for businesses.
      • 5G and WAN: Creating new use case opportunities with advanced technologies.

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    • Virtualizing Media Broadcast: TV Transformed
      Virtualizing Media Broadcast: TV Transformed Steve Reynolds - Imagine Communications, Limor Schafman - TIA Recorded: Nov 17 2017 4:00 pm UTC 46 mins
    • Broadcast media is undergoing wholesale change due to demands from consumers, competitors, and creative opportunity for new types of content. Virtualization at multiple points of the distribution and delivery network is recognized as the only way to meet these demands. This webcast will review in detail the technologies involved in the virtualization of broadcast media, from network, to master control centers, to edge device delivery.

      Speakers:
      Steve Reynolds, CTO, Imagine Communications

      Steve Reynolds is Chief Technology Officer at Imagine Communications and responsible for the technical strategy and roadmap of the company, as well as managing business development, partner relationships, and M&A activity. Reynolds brings 20 years of technology leadership in the cable industry to Imagine Communications. At Comcast, he served as Senior Vice President of Premises Technology overseeing the strategy, roadmap and development of all technologies employed in service delivery to the customer premises. Prior to Comcast, Reynolds was Senior Vice President of Technology at OpenTV Incorporated, a world leader in digital and interactive television technology.

      Host: Limor Schafman, Content Development Director, TIA


      NOT BICSI accredited.

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    • Tracking and Controlling Technical Documentation Projects
      Tracking and Controlling Technical Documentation Projects Barry Saiff, Saiff Solutions Recorded: Dec 14 2017 4:00 pm UTC 59 mins
    • Ten years ago, The Content Wrangler published details about a survey that found most documentation managers don’t use metrics as a performance measure. Has that changed? Have documentation managers stuck to their old, metric-less ways, or have they all become “quants” in 10 years’ time?

      Join Paul Perrotta, sitting in for Scott Abel, The Content Wrangler, and his special guest, Barry Saiff, CEO of Saiff Solutions. Barry is the author of The Seven Habits of Highly Effective Technical Communications Leaders, and a 30-year veteran documentation leader. He will lead a discussion about the ins and outs of calculating costs and return on investment for documentation projects.

      Attendees will learn from the results of a real-world case study of a technical documentation project that required technical writing, technical illustrations, and a couple of key metrics: cost per page and pages per date. You’ll learn how difficult it was for the team to track, calculate, and report these seemingly simple numbers and how they overcame these challenges. You’ll discover the connection between measurement and process design and learn valuable lessons that should help you avoid getting lost in the weeds of data- and cost-tracking.

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    • End-to-End Architecture for NFV Cloud Communications
      End-to-End Architecture for NFV Cloud Communications Douglas Tait, Director Oracle Communications Solutions Marketing Recorded: Aug 16 2016 3:00 pm UTC 49 mins
    • As cloud technologies revolutionize the business model of enterprise computing, the telecommunications industry is leveraging the potential of Network Function Virtualization (NFV) as a telco flavor of network cloud computing. Cloud computing in communications opens the market to CSPs or Enterprises to take advantage of communications services without owning the equipment or the network – similar to cloud computing in enterprises where the actual computing is done in a data center not owned by the customer. The full range of NFV benefits can be better realized by adopting a fresh approach to service development, instantiation and configuration that builds on the strengths of this computing model. With the NFV and cloud computing approach, services are built differently and run differently but should be consumed like services based on a legacy, non-NFV platforms. These new differences require a new model of thinking, consideration of the inherent trade-offs when planning solutions or services and an understanding of the design patterns that achieve the best results in the most efficient way. This webcast will cover –
      -Cloud business model for driving NFV services
      -The timeline on how to get to Cloud Communications
      -The VNF Cloud requirements for Communications

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    • The path to cloud-native applications
      The path to cloud-native applications Cesar Saavedra, Senior Principal Technical Product Marketing Manager, Red Hat Recorded: Sep 20 2018 4:05 pm UTC 28 mins
    • As most organizations do not have the luxury of completely rebuilding their technology foundation or immediately adopting new practices and mindsets, they are embracing gradual yet fundamental shifts in culture, processes, and technology to support greater velocity and agility. With software increasingly key to how users engage with businesses and how businesses innovate to stay competitive, the speed of application development and delivery is the new digital business imperative. The cloud-native approach describes a way of modernizing existing applications and building new applications based on cloud principles, using services and adopting processes optimized for the agility and automation of cloud computing.

      In this webinar, Red Hat provides an 8-step roadmap to guide your cloud-native application journey. Highlights include:

      -Evolving a DevOps culture and practices.
      -Speeding up existing applications using fast monoliths.
      -Using application services to reduce development times.
      -Choosing the right tool for the right task.
      -Providing self-service, on-demand infrastructure.

      Evolve to a more modular architecture with a cloud-native application strategy that automates your IT and provides continuous delivery and advanced deployment techniques.

      Speaker: Cesar Saavedra, senior principal technical product marketing manager, Red Hat

      Cesar Saavedra, Red Hat senior principal technical product marketing manager, focuses on Red Hat® JBoss® Enterprise Application Platform (EAP), Eclipse MicroProfile, OpenJDK, and Jakarta EE. He manages the technical marketing for application development middleware solutions and works closely with engineering and product management on thought leadership. Cesar has authored whitepapers and blog posts and has been a conference and webinar presenter to customers and partners. Before joining Red Hat, he worked at IBM, Oracle, BEA Systems, TIBCO, Lucent Technologies, and AT&T Bell Laboratories.

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    • How the Cloud is Changing What’s Possible in Networking
      How the Cloud is Changing What’s Possible in Networking Cradlepoint’s Mike Hagman, Senior Product Manager, and Anthony Lawson, Technical Marketing Engineer Upcoming: Oct 17 2018 4:00 pm UTC 60 mins
    • The cloud has become indispensable to deploying and managing a network. Cloud capabilities and features are changing how IT teams operate, enabling them to save their organizations tremendous amounts of time and money while making processes much easier and efficient than ever.

      Cloud strategies in network architectures streamline the way IT professionals deploy, monitor, manage, secure, and troubleshoot wired and wireless WAN connections all over the world.

      Join Cradlepoint’s Mike Hagman, Senior Product Manager, and Anthony Lawson, Technical Marketing Engineer, to explore how cloud-related tools such as remote management, robust network analytics, scalable security applications, edge computing, SD-WAN and traffic automation, and many others are changing what’s possible in enterprise networking.

      About the speakers:

      Mike Hagman is an expert in defining, prioritizing, and communicating product roadmaps while leveraging input from market conditions, stakeholders, customers, engineers, and executives worldwide. He has a bachelor’s degree in computer information systems.

      Anthony Lawson is an experienced solutions engineer with an extensive background in the computer networking industry. He has strong experience in servers, data centers, Software-as-a-Service (SaaS), network design, and networking. He has a bachelor's degree in computer systems networking and telecommunications.

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    • Become A Communication Architect: How to present to a non-technical audience
      Become A Communication Architect: How to present to a non-technical audience Kris Zimmerman Recorded: Dec 17 2015 7:00 pm UTC 40 mins
    • Have you ever struggled to get your key message or communication understood? Do you find that your ideas and proposals are often stalled or not acted upon? Do you find yourself struggling to reduce content for a key presentation? If the answer to any of these is YES, then perhaps this webinar is for you.

      Kristin Zimmerman is the EVP of Global Sales at Akkadian Labs and has held previous leadership positions at Cisco, Avaya, and Xerox. Over her tenure, she has embraced a simple architecture for high impact communication and presentations. Inspired by the book, “As We Speak” Kristin has developed her own architecture and has coached others to do the same.

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