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UID:https://www.brighttalk.com/webcast/6447/172869
DTSTAMP:20220806T085909Z
ORGANIZER:MAILTO:noreply@brighttalk.com
LOCATION:BrightTALK
URL:https://www.brighttalk.com/webcast/6447/172869?utm_campaign=add-to
 -calendar&utm_medium=calendar&utm_source=brighttalk-transact
DTSTART:20151110T180000Z
DTEND:20151110T185811Z
SUMMARY:Live webcast: Business People Go to IT as a Last Resort
DESCRIPTION:Click here to attend: https://www.brighttalk.com/webcast/6
 447/172869?utm_campaign=add-to-calendar&utm_medium=calendar&utm_source
 =brighttalk-transact\n\nPresenter: Roy Atkinson Senior Writer/Analyst 
 at HDI\n\nLet’s face it, in today’s world of instant access to informa
 tion people are conditioned to look for answers on their own, and toda
 y’s employees are no different. The modern employee would rather turn 
 to Google when they have a question or turn to their social networks f
 or support long before they go to IT for help. \n \nThe dilemma is tha
 t the organization has spent time and money creating a self-service so
 lution to have employees help themselves, but has found that no one is
  using it and to make matters worse, word around the office is it’s no
 t worth the time and effort to go to IT.\n \nThe reality is business u
 sers view IT as an obstacle rather than an enabler. The solution is to
  provide business users a simple way to connect with IT and remain eng
 aged and satisfied across the entire service delivery and restoration 
 process.  Key to driving better adoption is to provide more consistenc
 y across any channel of engagement, information and involvement, in ea
 ch step of the process and in a language they understand.   \n\nJoin u
 s for this session to learn how the right ITSM solution can keep custo
 mers running at their best and makes IT simple!
SEQUENCE:1776994662
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