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VERSION:2.0
X-WR-CALNAME:BrightTALK Event
PRODID:-//BrightTALK//NONSGML BrightTALK Event Calendar//EN
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BEGIN:VEVENT
UID:https://www.brighttalk.com/webcast/8855/360925
DTSTAMP:20220806T090309Z
ORGANIZER:MAILTO:noreply@brighttalk.com
LOCATION:BrightTALK
URL:https://www.brighttalk.com/webcast/8855/360925?utm_campaign=add-to
 -calendar&utm_medium=calendar&utm_source=brighttalk-transact
DTSTART:20190618T170000Z
DTEND:20190618T180032Z
SUMMARY:Live webcast: The State of the Industry: A Mid-Year Research R
 oundup
DESCRIPTION:Click here to attend: https://www.brighttalk.com/webcast/8
 855/360925?utm_campaign=add-to-calendar&utm_medium=calendar&utm_source
 =brighttalk-transact\n\nPresenter: Roy Atkinson, Sr. Writer/Analyst\n\
 nHDI conducts extensive research throughout the year. In this webinar,
  we will review our 2019 research to date, examine what it means for t
 he industry, and suggest areas that leaders should be paying attention
  to, including possible courses of action. We will review the latest f
 indings on:\n \n•Knowledge management, including self-help/self-servic
 e \n•Staffing and compensation findings, including industry health ind
 icators\n•Emerging technologies\n•Consequences for metrics\n\nWho Shou
 ld Attend:\n\n•Service desk/support center directors, managers, superv
 isors, and team leads interested in understanding why knowledge manage
 ment and emerging technologies are the key to the future\n•Support cen
 ter/service desk leaders who need information about the current state 
 of the industry
SEQUENCE:1776996282
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