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How are trends that are changing the world changing IT Service Management? From Digital Transformation to automation, machine learning and AI, classic approaches to ITSM…
With IT Service Management driving Digital Transformation at a significant pace, 2020 is set to see ITSM spend grow to $2.208 billion. As IT Service…
According to Axelos, 70% of ITSM professionals say they understand their organisation’s strategy. However, only 41% see a clear alignment between their current goals and…