IT monitoring and metrics in ITSM

You can’t solve anything without data, unless you can read the future in Tarot cards or have an extremely developed intuition. If this is not the case, then you will find our August summit a must to attend. Among the topics discussed: - How to choose the right metrics to assess your ITSM efforts correctly? - How to take sound decisions based on available data? - How to forecast the outcome of any IT strategy?

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